First Federal Lakewood - Brent Bartlett - NMLS# 913802 Reviews 60

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and the service provided. Consumers highlight the prompt response times and excellent communication throughout the entire process. People appreciate the clarity and simplicity, especially when navigating complex procedures like obtaining a home loan. The high level of customer service is a recurring theme, with reviewers emphasizing the staff's knowledge, professionalism, and willingness to answer questions thoroughly. Reviewers found the team to be very responsive and accommodating. The ability to complete paperwork online was also noted as a convenient feature.

Based on these reviews

Rated 5 out of 5 stars

Brent was incredibly helpful throughout the entire mortgage process - from application through our closing. He made things simple and clear, and he was always quick to answer any questions we had. He... See more

Rated 5 out of 5 stars

Brent was awesome to work with! He was extremely helpful, knowledgeable, and patient through the entire process. He was quick to respond when we had questions or concerns, and kept us on track for our... See more

Company replied

Rated 5 out of 5 stars

I could go on and on about how fantastic Brent was during this process. He was quick to answer any question and always made my wife and I feel confident in our decision to obtain our home loan through... See more

Rated 5 out of 5 stars

Brent was an absolute asset to our first time homebuying experience! He was transparent, helpful, kind, and always made himself available to answer our questions along the way (as first-time buyers, w... See more

Company replied

Rated 5 out of 5 stars

Brent was by far the most responsive and helpful agent when we were exploring our mortgage options from different lenders. He was equally responsive and helpful from the time we decided to move forwar... See more

Rated 5 out of 5 stars

Brent was really great to work with as we purchased our first home. His communication was top-notch and he helped us understand what was happening throughout the entire process. I would highly recomme... See more

Rated 5 out of 5 stars

I'm leaving this review 2 years later. Our home buying experience was not great but our mortgage experience with Brent was. He was incredibly responsive, answered every question, and took my many many... See more

Company replied

Rated 5 out of 5 stars

Brent was thorough, prompt, and all around great throughout the entire process of setting up our mortgage as first time homebuyers. He made the process easy and stress free. Highly recommend!

Rated 5 out of 5 stars

First Federal of Lakewood did a great job handling our mortgage. The ability to complete all the paperwork online was very convenient. Brent was very responsive and made sure to explain items during t... See more

Rated 5 out of 5 stars

Brent helped every step of the way. He was kind, professional and answered all my questions. This was a great first experience with First Federal Lakewood and I look forward to continuing as a custome... See more

Company replied

Rated 5 out of 5 stars

Highly knowledgeable, professional, good communication in home loan process. Easy to use portal to upload/review documents. Brent was easy to work with and was available for any questions or concerns.... See more

Company replied

Rated 5 out of 5 stars

Brent was the absolute best. Very thoughtful and responsive. Handled our loan process very quickly and directly to the point. Easy to talk to or get ahold of. He made the entire process easier.

Company replied

Rated 5 out of 5 stars

Brent wad absolutely great and took care of all our questions is a very timely manner. A+ I would recommend him to anyone looking at any sort of banking product.

Rated 5 out of 5 stars

Brent was extremely efficient and had excellent communication. Answered any and all questions thoroughly. Couldn’t have asked for a better process while navigating buying my first home.

Rated 5 out of 5 stars

Brent Bartlett stood out from other loan officers/banks by sharing additional information about the loan product. The process was extremely transparent. The personal approach and clear communication w... See more

Company replied

Rated 5 out of 5 stars

Brent was absolutely great to work with for our loan! My wife and I are very grateful for his kindness and expertise.

Company replied

Rated 5 out of 5 stars

This was our second time working with Brent and he was great. Made the process very easy and informed us throughout the way.

Company replied

Rated 5 out of 5 stars

Brent has been incredibly helpful, responsive, and accommodating from when we first reached out to pre-approval to after closing.

Company replied

Rated 5 out of 5 stars

Brent was attentive and super helpful throughout the entire home-buying process. Great communication and always quick to respond to our questions!

Rated 5 out of 5 stars

Brent was very informative and great to work with. He always answered our questions and assisted in any way he could.

Rated 5 out of 5 stars

I cannot recall if I left a rating for Brent but seeing how it's been 2 years and I am returning should say it all. Very helpful and made our lives much easier. Great job and Thank you!!

Rated 4 out of 5 stars

Great experience overall! The agent was knowledgeable and responsive, making the process smooth. A few minor hiccups, but nothing major. Would definitely consider using their services again!

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Company details

  1. Mortgage Lender
  2. Bank
  3. Mortgage Broker
  4. Real Estate Agents

Written by the company

When you choose First Federal Lakewood, you’re not choosing just another bank. You’re choosing to join the thousands of people just like you who believe in our community and are committed to helping it thrive. With us, your deposit dollars will be reinvested close to home. So just by banking with us, you’re helping to foster economic growth in the neighborhoods where we all live and work. We are deeply rooted in the communities we serve. That means that we make decisions that benefit you, the overall local economy, and our employees — NOT shareholders. We give 5% of our net profits back to the community every year, and our employees donate an incredible amount of their time in support of various local events, organizations, and community service efforts. If all this sounds a little unusual for a bank, it’s because we’re not just another bank. We’ve proudly been a part of the communities we serve for over 85 years, and we are committed to meeting your needs both today and well into the future. - Brent R. Bartlett Mortgage Loan Originator 2020 & 2021 President’s Club Award Winner NMLS# 913802


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours


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Rated 5 out of 5 stars

Brent is great!

Brent was attentive and super helpful throughout the entire home-buying process. Great communication and always quick to respond to our questions!

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great For First Time Home Buyers

Brent was really great to work with as we purchased our first home. His communication was top-notch and he helped us understand what was happening throughout the entire process. I would highly recommend him to anyone!

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Brent was thorough, prompt, and all around great throughout the entire process of setting up our mortgage as first time homebuyers. He made the process easy and stress free. Highly recommend!

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Brent is awesome!

Brent was awesome to work with! He was extremely helpful, knowledgeable, and patient through the entire process. He was quick to respond when we had questions or concerns, and kept us on track for our our specific timeline, which really helped manage the stress of home buying! Thank you Brent!

May 3, 2025
Unprompted review
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Reply from First Federal Lakewood - Brent Bartlett - NMLS# 913802

Thank you so much!

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Rated 5 out of 5 stars

What a great experience.

Brent was absolutely great to work with for our loan! My wife and I are very grateful for his kindness and expertise.

June 20, 2025
Unprompted review
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Reply from First Federal Lakewood - Brent Bartlett - NMLS# 913802

Thank you!

Rated 5 out of 5 stars

Kind and Professional

Brent helped every step of the way. He was kind, professional and answered all my questions. This was a great first experience with First Federal Lakewood and I look forward to continuing as a customer with them.

June 13, 2025
Unprompted review
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Reply from First Federal Lakewood - Brent Bartlett - NMLS# 913802

Thank you!

Rated 5 out of 5 stars

Personal Approach and Transparency

Brent Bartlett stood out from other loan officers/banks by sharing additional information about the loan product. The process was extremely transparent. The personal approach and clear communication was greatly appreciated! As a first time buyer, and a resident physician, who was learning all this new information while at work, I really appreciated Brent's support.

June 3, 2025
Unprompted review
First Federal Lakewood - Brent Bartlett - NMLS# 913802 logo

Reply from First Federal Lakewood - Brent Bartlett - NMLS# 913802

Thank you!

Rated 5 out of 5 stars

Great Experience

This was our second time working with Brent and he was great. Made the process very easy and informed us throughout the way.

June 4, 2025
Unprompted review
First Federal Lakewood - Brent Bartlett - NMLS# 913802 logo

Reply from First Federal Lakewood - Brent Bartlett - NMLS# 913802

Appreciate you!

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Rated 5 out of 5 stars

Very Helpful!

Brent was by far the most responsive and helpful agent when we were exploring our mortgage options from different lenders. He was equally responsive and helpful from the time we decided to move forward with First Federal Lakewood until we closed on our new house. We highly recommend Brent to anyone looking to obtain a mortgage.

May 20, 2025
Unprompted review
Rated 4 out of 5 stars

Great experience overall

Great experience overall! The agent was knowledgeable and responsive, making the process smooth. A few minor hiccups, but nothing major. Would definitely consider using their services again!

February 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Five Star Experience!

Brent was an absolute asset to our first time homebuying experience! He was transparent, helpful, kind, and always made himself available to answer our questions along the way (as first-time buyers, we had plenty!) Thanks to his hard work and incredible communication skills between all of the parties involved, we were able to close seamlessly without any major hiccups. I will recommend him to anybody I know for their mortgage needs.

May 2, 2025
Unprompted review
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Reply from First Federal Lakewood - Brent Bartlett - NMLS# 913802

Thank you!

Rated 5 out of 5 stars

Brent was the absolute best

Brent was the absolute best. Very thoughtful and responsive. Handled our loan process very quickly and directly to the point. Easy to talk to or get ahold of. He made the entire process easier.

May 1, 2025
Unprompted review
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Reply from First Federal Lakewood - Brent Bartlett - NMLS# 913802

Thank you!

Rated 5 out of 5 stars

I'm leaving this review 2 years later

I'm leaving this review 2 years later. Our home buying experience was not great but our mortgage experience with Brent was. He was incredibly responsive, answered every question, and took my many many calls throughout the process. I actually could have gotten a slightly lower rate with another bank but went with Brent because of his excellent customer service.

May 13, 2024
Unprompted review
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Reply from First Federal Lakewood - Brent Bartlett - NMLS# 913802

Thank you!

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Rated 5 out of 5 stars

Straightforward process, good communication

Highly knowledgeable, professional, good communication in home loan process. Easy to use portal to upload/review documents. Brent was easy to work with and was available for any questions or concerns. Highly recommend.

March 31, 2025
Unprompted review
First Federal Lakewood - Brent Bartlett - NMLS# 913802 logo

Reply from First Federal Lakewood - Brent Bartlett - NMLS# 913802

Thank you!

Rated 5 out of 5 stars

Mortgage Experience

I cannot recall if I left a rating for Brent but seeing how it's been 2 years and I am returning should say it all. Very helpful and made our lives much easier. Great job and Thank you!!

March 25, 2024
Unprompted review

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