Flatbike, Inc. Reviews 344

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and smart design of the products, particularly the folding bike components and removable pedals. Consumers appreciate that the products meet their needs perfectly, making bike storage and transport easier. People highlight the fast and efficient delivery service, even for international orders, and the well-packaged items. The company's customer service receives exceptional appreciation. Reviewers mention the responsiveness and helpfulness of the staff, particularly Bob, who is noted for his knowledge and willingness to assist with inquiries. Consumers value the personalized attention and the smooth order process. People also appreciate the company's commitment to addressing and resolving any issues that may arise.

Based on these reviews

Rated 5 out of 5 stars
Verified

I'm very happy with this product. They were purchased for use on my e-bike. The pop-off pedals are very high quality and are extremely grippy on your shoes. Once your feet are planted they stay the... See more

Company replied

Rated 5 out of 5 stars
Verified

Finally, removable pedals that are big enough to use for mountain biking. I tried other brands but the pedals were smaller and did not seem like they could take the beating of mountain biking. The Fla... See more

Rated 5 out of 5 stars
Verified

Great Bike and Amazing Customer Service I spoke with the owner and he gave me the best recommendation and when I ordered and got the bike I was simply amazed. My next bike will be again from Flatbi... See more

Company replied

Rated 5 out of 5 stars
Verified

Before purchase Bob Forgrave was on hand to answer all of my questions. Once ordered, my pedals arrived in Sweden within 3 working days.

Rated 5 out of 5 stars
Verified

A great company with innovative products. Their offerings make my bike store so easily in my living space. Great customer service. Will return for future purchases.

Rated 5 out of 5 stars
Redirected

Wait, what? We're only allowed to give 5 stars??? Bob answered really quickly just after Christmas, shipped my parts the same day to the UK and I received them 4 days later - even with a weekend in be... See more

Rated 5 out of 5 stars

Love the removable pedals. Makes handling our e-bikes much easier when load onto rack. Very secure. Great communication.

Rated 5 out of 5 stars
Verified

While my order went fine, there were some delivery issues (USPS' fault), but customer service was very responsive and helped me track the delivery. They were great.

Rated 3 out of 5 stars

The selection at the store is decent, but I felt the staff could be a bit more helpful. Good bikes, just not enough variety for my taste. Overall, a fair experience.

Company replied

Rated 5 out of 5 stars
Verified

Shipped and received quickly. very well packaged. most importantly quality is top notch. Bigger and wider than expected which is great.

Company replied

Rated 5 out of 5 stars
Verified

Even though I was ordering from the US East Coast, the owner answered all my questions via phone. The order process was smooth and the shipping flawless.

Rated 5 out of 5 stars
Verified

I am enjoying building a bike from scratch so that I can easily take it on public transport

Rated 5 out of 5 stars
Verified

I appreciate the free shipping, the one-on-one conversation with Bob about how best to use my flatten my bike kit, and the knowledge passed to me.

Rated 5 out of 5 stars
Verified

The Flat Bike Pedals are well built and designed well. I hope that more colors are available in the future.

Rated 5 out of 5 stars
Verified

The guys at Flatbike were super-responsive to my queries and sent the items overseas to me quickly and efficiently.

Rated 5 out of 5 stars
Verified

Fast service. Sent by rocket propelled santa sled.All the way to the UK. Thanks guys/gals. Happy holidays.

Rated 4 out of 5 stars
Verified

Mr. Forgrave made everything he could to make sure I'd receive the order as soon as possible.

Rated 5 out of 5 stars
Verified

Bob Forgave is a great innovator, entrepreneur and accessible business owner. Great service, great product!

Rated 5 out of 5 stars
Verified

I had previously purchased some inexpensive removable pedals from Amazon and they ended up wrecking 2 crank arms by coming lose and stripping them. I purchased the MTB removable pedals and not onl... See more

Company replied

Rated 5 out of 5 stars
Verified

Bob was very responsive and helpful in fulfilling my bike order

Rated 3 out of 5 stars

Bob is responsive and having issues with my order recently. Unable to address with the first interaction.

Company replied

Rated 3 out of 5 stars

Handy pedals and the pop-off feature does what it promises, but they felt a little overpriced for the fuss of getting them on right. Still, they work fine once attached.

Rated 4 out of 5 stars

I carry this little thing on every ride. The Ultimate Bike Tool packs hex wrenches, Torx bits, a Phillips driver, and even a chain tool all in one slim, rugged package. It’s light (~105 g) but tough,... See more

Rated 5 out of 5 stars

Flatbike is fantastic! They provided helpful updates throughout the entire bike purchasing process, and my bike arrived even earlier than expected.

Rated 4 out of 5 stars

Flatbike provides full size folding bikes and smart conversion kits that make storing and transporting your bike effortless without compromising performance. Ideal for tight spaces, car trunks, or RV'... See more

Rated 5 out of 5 stars

Absolutely fantastic experience! The selection is top-notch, and the staff is super friendly and knowledgeable. I found exactly what I needed without any hassle. Will definitely be back!

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Company details

  1. #12 of 43 best companies in Bicycle Store
  2. #8 of 28 best companies in Bike Accessories Store
  3. #17 of 56 best companies in e-Commerce Service
  4. #25 of 52 best companies in Manufacturer
  5. #30 of 82 best companies in Sporting Goods Store

About Flatbike, Inc.

Written by the company

Full-size bikes are fun and easy to ride, but not so fun and easy to store and transport. Do you buy a bike rack for your car, driving around with the sensors covered and valuables outside your car---or is there a better way? When your bike is inside, how do you keep it conveniently accessible, yet out of the way?

This is what makes Flatbike so popular. Flatbike solves these problems, whether you already have a bike you like or are in the market for one that fits your life better.

Full-size folding bikes, including mountain bikes, hybrids, and gravel bikes, offer a quality riding experience. Then these bikes simply fold in half to fit conveniently in a car trunk, truck cab, RV cubbyhole, or below deck in a boat. Or, if you already have a bike that you love but it takes up too much space, a Flatten Your Bike kit can make your existing bike fold flat in seconds, fitting easily against walls in small apartments or garages.

Ultimately, these improvements make your bike more compatible with transportation and where you live. Put it all together, and you end up with bikes that are more accessible, more portable, and take you more places to ride and explore. It’s portable adventure!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

344 reviews

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Rated 4 out of 5 stars

I carry this little thing on every…

I carry this little thing on every ride. The Ultimate Bike Tool packs hex wrenches, Torx bits, a Phillips driver, and even a chain tool all in one slim, rugged package. It’s light (~105 g) but tough, and it’ll handle everything from chain repairs to tightening bolts. No bulky multitool clutter, just smart, compact versatility.

August 20, 2025
Unprompted review
Rated 3 out of 5 stars

Bob is responsive and having issues…

Bob is responsive and having issues with my order recently. Unable to address with the first interaction.

November 3, 2025
Unprompted review
Flatbike, Inc. logo

Reply from Flatbike, Inc.

Hi, Mary. It sounds as if you are having some issues. We have no record of a Mary Shipman order, so if this is under some other name, please feel free to contact us directly at customer_care@flatbike.com

Rated 5 out of 5 stars
Verified

Great Bike and Amazing Customer Service

Great Bike and Amazing Customer Service

I spoke with the owner and he gave me the best recommendation and when I ordered and got the bike I was simply amazed. My next bike will be again from Flatbike ;)

June 20, 2025
Flatbike, Inc. logo

Reply from Flatbike, Inc.

Thanks for the glowing review. Amazing is what we strive for!

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Rated 5 out of 5 stars
Verified

Great service.

Before purchase Bob Forgrave was on hand to answer all of my questions.
Once ordered, my pedals arrived in Sweden within 3 working days.

September 25, 2025
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Rated 4 out of 5 stars

Flatbike provides full size folding…

Flatbike provides full size folding bikes and smart conversion kits that make storing and transporting your bike effortless without compromising performance. Ideal for tight spaces, car trunks, or RV's, they make cycling more convenient, portable and ready for adventure....

July 9, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

MTB pop off pedals are great!

I had previously purchased some inexpensive removable pedals from Amazon and they ended up wrecking 2 crank arms by coming lose and stripping them.

I purchased the MTB removable pedals and not only are they rock solid, but they make my feet feel much more planted. Great pedals. I would recommend them to anyone!

June 12, 2025
Flatbike, Inc. logo

Reply from Flatbike, Inc.

Awesome review. Thanks, Matthew!

Rated 5 out of 5 stars
Verified

Worth the money

Shipped and received quickly. very well packaged. most importantly quality is top notch. Bigger and wider than expected which is great.

June 11, 2025
Flatbike, Inc. logo

Reply from Flatbike, Inc.

Excellent. Happy riding, Bryan!

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Rated 5 out of 5 stars
Verified

Makes bike rack loading a breeze

I'm very happy with this product. They were purchased for use on my e-bike. The pop-off pedals are very high quality and are extremely grippy on your shoes. Once your feet are planted they stay there. They were easy to install. They are so easy to remove and replace. When removed they make loading the bikes on the car bike rack extremely easy. Now I don't have to worry about pedal position hitting the rack or the other bike, scratching paint or interfering with loading. This product significantly improved the rack loading and unloading process and saved alot of time. I highly recommend the Flatbike pop-off pedals product.

June 9, 2025
Flatbike, Inc. logo

Reply from Flatbike, Inc.

What a great description. Thanks for the review and happy riding!

Rated 3 out of 5 stars

The selection at the store is decent

The selection at the store is decent, but I felt the staff could be a bit more helpful. Good bikes, just not enough variety for my taste. Overall, a fair experience.

May 17, 2025
Unprompted review
Flatbike, Inc. logo

Reply from Flatbike, Inc.

Thanks, Craig. Yes, we've stopped building full-size folding bikes in this economy. Down to the last few left. Sorry we weren't more helpful going through slim pickings.

Rated 5 out of 5 stars
Verified

Quality MTB Removable Pedals!

Finally, removable pedals that are big enough to use for mountain biking. I tried other brands but the pedals were smaller and did not seem like they could take the beating of mountain biking. The Flat Bike pedals have a smart design and are built strong so I can have confidence in them. I now have two sets.

May 3, 2025

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