Friendship State Bank Reviews 81

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the helpfulness and friendliness of the staff, noting that employees are always ready to assist with any questions or issues. People feel valued and respected, highlighting the personalized service they receive. Consumers consistently praise the bank's service, both in person and over the phone. Reviewers find the staff knowledgeable and efficient, making banking processes smooth and easy. The overall consensus is that the company provides excellent customer service and is a reliable choice for banking needs.

Based on these reviews

Rated 4 out of 5 stars

One of the best banks I've worked with everybody is very friendly very kind and helpful. The only reason I didn't give it five stars is because I've been getting maintenance fees after agreeing that I... See more

Company replied

Rated 5 out of 5 stars
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I was preparing for a hunting trip out of town and Kim Taylor pointed out some services that might be beneficial. She was very helpful and took care of the process for me. Kim is always friendly and g... See more

Company replied

Rated 5 out of 5 stars

Trusted source , all thanks to the plug @The_Worldbag , a good friend i met on tg, he put me on this

Rated 5 out of 5 stars
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As Treasurer of Switzerland County I have found Friendship to be a GREAT bank to work with. They are accurate and professional. Questions and issues are taken care of immediately. The staff if frie... See more

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Rated 5 out of 5 stars
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Friendship State Bank has always & continues to do everything right - helpful in person, helpful on the phone, helpful with loans, etc. We've banked with them for almost 23 years, and now our kids hav... See more

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Rated 5 out of 5 stars

We love Friendship Bank. We followed John Rumsey (our banker) there many years ago and have not regretted it. The people are so sweet and helpful. We bank in Batesville now because its closer to where... See more

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Rated 5 out of 5 stars

A bank where you are treated with respect. Doesn’t take half an hour of clicks to talk to a live person. Website is user friendly. Convenient locations. We have used this bank for decades, and have no... See more

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Rated 5 out of 5 stars

I've been with Friendship for many years, almost 8 in Batesville. I've gotten to know them, seen their people come and go, and missed them when they did. I look forward to catching up with Kim and all... See more

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Rated 5 out of 5 stars
Verified

The Friendship State Bank team is always so helpful whenever I need assistance. I highly recommend them for your banking needs. Great people.

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Rated 5 out of 5 stars
Verified

Excellent customer service. We felt they took the time to explain the varied services the bank offers. Home town feel all around. Thank you!

Company replied

Rated 5 out of 5 stars

Great bank, The ladies at the Madison branch is always helpful and fast, enjoy banking there, I always do my loans at the Versailles branch with Lafe Dobbs, he has been wonderful.

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Rated 5 out of 5 stars
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Bank on Vevay, In! Excellent service ! Never any problems!Only 1_complaint! ATM is hard to reach from car or truck!

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Rated 5 out of 5 stars
Verified

The employees at The Friendship State Bank made setting up a business checking account easy and flawless. They were professional, knowledgeable, and incredibly patient throughout the process, and the... See more

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Rated 5 out of 5 stars

Friendships bank in Versailles is awesome all the tellers and officers are great very friendly. Big fan thank you

Company replied

Rated 5 out of 5 stars
Verified

I have dealt with Kim Taylor and she is helpful and knowledgeable and professional

Company replied

Rated 5 out of 5 stars

Friendship employees are always so helpful whether by phone or in person. Very friendly, they listen to you and are quick to resolve and issues or explain things when it's just misunderstood. Even aft... See more

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Company details

  1. #19 of 30 best companies in Bank
  2. #83 of 110 best companies in Financial Institution
  3. #24 of 26 best companies in Mortgage Lender

About Friendship State Bank

Written by the company

At The Friendship State Bank, we're more than just your bank—we become your lifelong financial partner, dedicated to your success. Nestled in some of the best towns and cities in southeastern Indiana, we merge over 110 years of experience and reliability with innovative financial solutions designed to help you thrive.

Our mission is straightforward: empower you with the knowledge, tools, and services needed to master your financial future. From building credit and purchasing your dream home to starting or expanding your business and planning for a secure retirement, our expert team provides guidance every step of the way. We understand that financial journeys aren’t always smooth, and we’re here to support you through challenging seasons, offering practical solutions and compassionate advice when you need it most.

Enjoy the ideal blend of convenience and personal touch through our

Personal Checking Digital Banking

allows you to effortlessly manage your finances anytime, anywhere, while knowing that our dedicated experts are always ready to offer support whenever you need it.

Friendship stands as a cornerstone in our communities, deeply invested in your financial well-being and local growth. Our century-long legacy reflects our unwavering commitment to reliability, trust, and exceptional service.

Experience the power of partnering with Friendship State Bank. Discover how our expertise and personalized care can elevate your financial journey and help you navigate through life's ups and downs. Contact Us Let’s build a bright future together. You can... Rely on Friendship Member FDIC. Equal Opportunity Lender. Equal Housing Lender. NMLS#454283.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

The costomer service was bad

The costomer service was bad

November 18, 2025
Unprompted review
Friendship State Bank logo

Reply from Friendship State Bank

We’re sorry to hear that you didn’t have a positive experience. We’d really like to learn more about what happened so we can address it and improve. Please reach out to us directly at 812-667-5101 so we can look into your specific situation.

Rated 2 out of 5 stars

this bank very perfect helpful bank l…

this bank very perfect helpful bank l love this

October 23, 2025
Unprompted review
Friendship State Bank logo

Reply from Friendship State Bank

Thank you for sharing your kind words! We’re glad to hear you’ve had a helpful experience with us and that you love the bank. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. We’re always here to help!

Rated 5 out of 5 stars
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I was preparing for a hunting trip out…

I was preparing for a hunting trip out of town and Kim Taylor pointed out some services that might be beneficial. She was very helpful and took care of the process for me. Kim is always friendly and goes above and beyond to help any time I come into the bank.

October 17, 2025
Unprompted review
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Reply from Friendship State Bank

Thank you so much for taking the time to share this wonderful feedback! We’re glad Kim was able to help you prepare for your trip and make the process easy. She truly does go above and beyond for our customers, and we’ll be sure to pass your kind words along to her.

Rated 1 out of 5 stars

Horrible bank

Horrible bank, flags so many purchases for no reason and the app always has issues. Highly don’t recommend

October 1, 2025
Unprompted review
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Reply from Friendship State Bank

Thank you for your feedback. We’re sorry to hear about your frustrations with flagged transactions and app performance. We take concerns like these seriously, as our fraud monitoring systems are designed to protect customers from unauthorized activity. We’d like to learn more about your experience and help resolve these issues. Please reach out to us directly at 812-667-5101 so we can look into your specific situation.

Rated 5 out of 5 stars
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Bank in Vevay

Bank on Vevay, In! Excellent service ! Never any problems!Only 1_complaint! ATM is hard to reach from car or truck!

September 27, 2025
Unprompted review
Friendship State Bank logo

Reply from Friendship State Bank

Thank you for sharing your experience with our Vevay branch! We’re so glad to hear that you’ve received excellent service from our team. Thank you for banking with Friendship State Bank!

Rated 2 out of 5 stars

Ok So I can't drive and have no way…

Ok So I can't drive and have no way down to the bank i have asked several times if I am the primary owner of this account and I had added my grandson darion onto the account until he ws 18 and they have said the only way to have him taken off was he had to come in and have his self removed he keeps spending all my money. This is my account and I want him removed!!!

September 1, 2025
Unprompted review
Friendship State Bank logo

Reply from Friendship State Bank

Thank you for sharing your concerns. We understand how frustrating this situation must feel. For your security, changes to account ownership can only be made by either:

- The joint owner personally requesting to be removed, or
- Closing the current account and opening a new one in your name only.


We know this may feel inconvenient, but these safeguards are in place to help protect our customers’ funds and identities. Please contact us directly at 812-667-5101, and our team will be glad to walk you through your options and help make the process as smooth as possible.

Rated 5 out of 5 stars

A positive experience overall

A positive experience overall, everything was organized.

February 5, 2025
Unprompted review
Friendship State Bank logo

Reply from Friendship State Bank

Thank you for your thoughtful review. We’re so glad to know that our efforts to stay organized and provide excellent service are making a positive impact. We value your support and look forward to continuing to serve your banking needs.

Rated 4 out of 5 stars

Great bank

Always banking with you guys and appreciate how easy you guys are to deal with.

August 4, 2025
Unprompted review
Friendship State Bank logo

Reply from Friendship State Bank

Thank you for sharing your experience! We’re happy to hear banking with us has been easy and that you find our team helpful. We truly appreciate your support!

Rated 4 out of 5 stars

One of the best banks I've worked with…

One of the best banks I've worked with everybody is very friendly very kind and helpful. The only reason I didn't give it five stars is because I've been getting maintenance fees after agreeing that I wouldn't have any maintenance fees. Money has just been deducted from my savings account for maintenance fees that I didn't agree to, so I kind of feel like I am being stolen from at the very least. I wish someone would've told me because what happens if I don't have that money in the account and it gets overdrafted? Well, I then overdraft money as well. You see that's where it becomes unfair so it seems like a slippery slope to me always be honest with your customers as a small bank. I don't think they can afford to lose a lot of people other than that I've had a great experience.

July 25, 2025
Unprompted review
Friendship State Bank logo

Reply from Friendship State Bank

Thank you for your feedback and for the kind words about our team. We’re sorry to hear about the concerns with maintenance fees. Please give us a call or stop in at any of our branches so we can review this together. We appreciate your business!

Rated 5 out of 5 stars

Friendships bank in Versailles

Friendships bank in Versailles is awesome all the tellers and officers are great very friendly. Big fan thank you

April 1, 2025
Unprompted review
Friendship State Bank logo

Reply from Friendship State Bank

Thank you for your kind words, we're glad to hear you've had a great experience with our Versailles team. We appreciate you!

Rated 5 out of 5 stars

Excellent customer service

Friendship employees are always so helpful whether by phone or in person. Very friendly, they listen to you and are quick to resolve and issues or explain things when it's just misunderstood. Even after moving over to Kentucky I still bank with them and make the drive.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Your company very good

February 16, 2025
Unprompted review
Friendship State Bank logo

Reply from Friendship State Bank

Thank you for your kind words! We appreciate the support and are glad to hear you have a positive impression of our company. If you're ever in our area and in need of banking services, we'd love to help!

Rated 5 out of 5 stars
Verified

Kate was great to work with excellent…

Kate was great to work with excellent an fast service from her thank you

February 14, 2025
Friendship State Bank logo

Reply from Friendship State Bank

Thank you for your review! We’re thrilled to hear that Kate provided you with excellent and fast service. She’s a great part of our team, and we’ll be sure to pass along your kind words. We appreciate your business!

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