Futonland Reviews 4,263

Customer service is Great!!! Very helpful & clear communication!! The futon arrived on time, in excellent condition & was rather easy to put together. It looks good & was just what we wanted! Many th... See more

company was always in contact, making sure we ordered all the right parts for our futon. Customer service reached out after everything was paid for and found a less expensive shipping option- saving... See more

Everything went incredibly smoothly with the process. Communication is key with the way Futonland handles business. The product itself is high quality. I had a small issue and it was resolved prom... See more

OMG - the delivery folks showed up ahead of schedule and got the (HUGE) box into the elevator and up to our 3rd floor apartment - and into the room where it was going to be set up! Assembly instr... See more

I got the Manila Futon (frame only). It did not come with assembly instructions like it’s supposed to. Only reason I could get the initial frame together was finding a video for the same type on YouTu... See more

We ordered a Gold Bond Arctic mattress from FUTONland. Our salesman was Tony. He was wonderful to work with. Tony's communication skills and patience made our out of state purchase seamless. We... See more

I ordered the Tiro Warm Cherry loveseat frame and ottoman frame and a Haley 110 mattress to go with both. Along with covers and pillows. I am SO PLEASED with the quality of everything. The frames are... See more

I just placed my very first online order with Futonland and I can't say enough of how impressed I am with their customer service. My order was place on a Sunday and I had my lamps on Wednesday and wit... See more

I was very impressed with the customer service from KJ who called to confirm my order. He helped ensure that I received the right bed frame for my mattress, and was flexible in allowing me to change m... See more

I don't usually write a review. I've been dealing with Futonland for several years. The furniture is very nice and accomodates small apartments. But the customer service is unbelievable, they go bey... See more

Buying furniture online feels scary-we got great service from start to finish with FutonLand. They called to confirm the order, talked with me about what I ordered to make sure I understood the size... See more

Customer service was great, validated that my order was correct over the phone before shipping. Everything arrived very quickly. I haven’t unboxed yet but al the packaging looks to be in good conditio... See more

Very easy to order the item, and very fast delivery. I was looking for a Natura pillow, which are becoming harder to find in the US. Futonland had them. After placing the order, an actual living, brea... See more

I was happy with full size ordered few month ago. I ordered; twin /queen, because i but I have open up the queen size yet, the twin matress less firmer and flatten quickly than full size . I hav... See more

Shipping was much faster than anticipated. Because FedEx shipping was available, I received the futon in days (I expected it would take weeks when I placed the order). I received a call the day afte... See more

Sofa is very nice and comfortable and service is realy professional . Thank you Futonland !!!

Futonland was great! I did an online order for bedroom furniture, they promptly called two days later as stated in email. I received my furniture in about two to three weeks later. The delivery compan... See more

Futonland has been incredibly responsive in providing high quality futon and cover. My wife did not like the futon cover color and the professional, amazing team at Futonland made exchanging the cove... See more

Great customer service. They call to confirm the order before shipping. Extremely fast shipping, as well, only a few days after placing the order. Mattress is less firm than I'd hoped, but that's n... See more

I purchased a great dresser from their other company comfort pure. I started looking for a mattress on their site and decided to call since I couldn’t decide. Tony was great help and recommended a mat... See more

They were very careful to ensure I know exactly what I was buying. The whole process took a little longer than I expected, but I appreciated the careful consideration. Love the cotton/wool futon, exce... See more

cabinet bed was delivered already assembled and was unboxed and set up very quickly. bed is super comfortable and my guests loved it.

Immediately after placing the order, I received a phone call from KJ, looking to check some specs of the cover that I had failed / omitted from my order. we chatted and he said they would get “right o... See more

This is the second futon frame I purchased from futon land. The first one was about 14 years ago. It was sturdy and attractive and survived many, many guests. So I knew what to expect. It came a who... See more

We love our finished product. We appreciated the representative who called to confirm our order. He answered last minute questions which prompted a change that worked out great. Thank you!!

Reasonable prices, good quality. The delivery was done as agreed. Reliable company. Will buy from them again if needed. I would recommend this business.

Futonland's customer service is stellar! In my second experience with them I bought a loveseat pullout bed that they learned was out of production. A representative CALLED me right away (love the "hu... See more

I liked the product, the twin futon chair to bed with the sliding panels is a fairly unique product and fit my need. One star off for not very good instructions. Luckiy I have built a lot of furnitur... See more

The futon was delivered fast and easy to set up instructions. The mattress was super comfortable and because it was thick, required the strips to stay in place. Also, I ordered the cover which cane... See more

The process of getting my futon was easy from using the website, suggestions from talking on the phone with customer service, delivery details and assembly (by myself, female). The quality of this pie... See more

Great communication from the time the order was placed to me receiving it. The pricing was very fair and they shipped the items out right away. the futon is very comfortable and was easy to put togeth... See more

Website was easy to navigate. I was especially struck by the personal contact to confirm the accuracy of my order, and to schedule delivery. Delivery was on schedule and assembly was done well.

Great service. Speedy delivery. Quality product (Lambton full size futon frame). Ordered on the weekend, got confirming call early the next week and product two days later.

Excellent service and setup. Futonland called me to make sure the furniture will fit and the delivery Men were quick and fantastic. Very pleasant experience and even more pleasant staff. The furnitur... See more

Easy to order. Great follow-up by the Futonland team to confirm details. Everything was delivered as promised and arrived ready to assemble. instructions were easy to follow. The Moonshadow mattre... See more

The futon cover is nicely made and was delivered quickly. I’m glad they contacted us to follow up on the order to discuss the size and based on their recommendation we downsized to get the best fit. U... See more

good costumer service from beginning to getting the mattress there was always communication, thanks. You didn't get 5 stars because you didn't have my mattress in gray. If you don't have a color, it... See more

I was happy to find a local company with enough variety and good quality futons that the process was easy. But I couldn't believe that within 24 hours I would have my beautiful futon. I chose the wh... See more

Maui Gold 8 Inch Cotton & Foam Futon Mattress - Hawaii Collection by Prestige When we first got it out of the box we weren't sure if we liked it. Once it decompressed we were relieved to find it co... See more

EDIT: I've modified the experience to 5 stars. They took the time to address the issue. Recommend to anyone. High quality team, high quality furniture, cool style, fair prices.

The delivery team was friendly and professional. They assembled my loveseat quickly and without any issues! I love it because it's exactly as advertised. I love the color and size.

Ordered two sofa beds via phone call from Futonland. Sales person was pleasant and willing to assist with meeting my delivery time request. Sofa beds delivered by two Futonland employees on Labor Da... See more

Phone call confirmation is a thoughtful step for a big purchase from a few states away - they made sure I was getting the right size mattress for my frame. Appreciate it. Products shipped right after... See more

I’ll be honest — I was super skeptical at first and thought Futonland might be a scam. I took a chance anyway and placed my order, and I’m SO glad I did. Not only did my bed arrive on time, but it... See more