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Company details

  1. Computer Accessories Store
  2. Children's Store
  3. Electronics Store
  4. Health and Beauty Shop
  5. Office Supply Store
  6. Sex Toy Store

Written by the company

Galaxus est non seulement une boutique en ligne, mais aussi un magazine et une communauté vivante et professionnelle. L’équipe rédactionnelle interne travaille en toute indépendance. Elle teste de manière critique et communique honnêtement même lorsqu’un produit n’est pas convaincant. Et ce, sans tenir compte des pertes de chiffre d’affaires. Si toutefois une question reste sans réponse, la communauté Galaxus est là pour vous aider et vous apporte des réponses en quelques heures grâce au chat.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

448 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Fast as a sports car!

Hello, friends!

I’m happy to share my positive experience with Galaxus.

About two weeks ago, I ordered the ASUS ROG Thor Titanium III 1600W power supply, with delivery expected in about a month. Honestly, I was a bit nervous — it’s a brand-new model, barely available anywhere, and I wasn’t sure if it would arrive on time.

Then, to my surprise, I saw that Galaxus was offering the ASUS ROG Astral RTX 5090 OC Edition — at the lowest price on the market! It felt risky to order two very expensive items from the same seller, but I took the chance — and I’m so glad I did.

To my astonishment, the graphics card arrived from Germany to France in just two days! During those two days, I received over ten notifications from two delivery services — both in Germany and France — as well as from Galaxus itself. That’s what I call customer care!

The package arrived in perfect condition, and the quality of the ASUS ROG graphics card is just outstanding.

Honestly, I got the impossible: fast, high-quality, and “affordable”! 😄

Respect and appreciation to Galaxus! I highly recommend this company as a reliable and customer-focused partner. My rating: 10 out of 10. And of course, I’m still looking forward to receiving my powerful PSU! 😊

Thank you, Galaxus! Best of luck to you and your future customers!

May 24, 2025
Unprompted review
Rated 1 out of 5 stars

Article non conforme au photo et…

Article non conforme au photo et remboursement dérisoire. Je ne commanderais plus chezeux à fuir

March 21, 2025
Unprompted review
Galaxus.fr logo

Reply from Galaxus.fr

Bonjour,

Nous vous remercions d'avoir pris le temps de laisser une évaluation et regrettons que cette dernière soit négative.

Dans un soucis constant d'amélioration de nos services, nous nous permettons de vous faire parvenir une requête afin d'obtenir de plus amples informations concernant le cas auquel vous faites référence.

Avec nos meilleures salutations,
Team Galaxus

Rated 5 out of 5 stars

Great warranty process

My LG monitor failed after 12.5 months, and the replacement process under warranty was fast and friction-less. Customer service was responsive and transparent.

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers Fraudsters

Made and order what never arrived lost 3900 eur. Galaxus answer they can help because DHL cant locate my package and to go to police.

People please avoid this SHOP dont buy anything dont risk your money.

Authoraties and bank informed about these fraudsters.

August 6, 2024
Unprompted review
Galaxus.fr logo

Reply from Galaxus.fr

Thank you for your review. We sincerely apologize for the inconvenience caused by the missing order, this is certainly not the experience we strive to provide.

Unfortunately, DHL has just informed us that they are unable to provide precise information regarding the location of your parcel. As a result, we regret that we are unable to take further action in this case.

In such situations, we recommend that you file a police report, as there may be a potential theft involved. We truly appreciate your understanding.

Best regards,
Your Galaxus Team

Rated 5 out of 5 stars

Puma cross the line singlet

Puma cross the line singlet, good quality product 👍, fast delivery and excellent service client. Will definitely order via Galaxus again.

August 9, 2024
Unprompted review
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