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Garden Goods Direct Reviews 13,012

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the quality and condition of the plants upon arrival, often describing them as beautiful, healthy, and well-packaged. Many consumers highlight the careful packaging, which ensures the plants are delivered without damage. People also appreciate the speed of delivery and the fact that the plants often arrive in perfect condition. Consumers consistently praise the company's customer service, with many noting the team's professionalism, helpfulness, and efficiency in resolving issues. Reviewers appreciate the easy online ordering process and the prompt refunds for any errors. While opinions on pricing vary, the overall sentiment is positive, with many customers expressing satisfaction and a willingness to order again.

Based on these reviews

Rated 5 out of 5 stars
Verified

Landscaper first purchase from Garden Goods. I received quickly a true to size plant. Prices are a bit high but I do realize there are shipping fees. Definitely helped me out to get the project comple... See more

Rated 5 out of 5 stars
Verified

I have purchased several plants from GGD. I am so impressed with this company. Great selection, informative website, good prices. And the plants! They are always double in size from my local nurseri... See more

Rated 5 out of 5 stars
Verified

I was hesitant about ordering these lavendar plants online HOWEVER was so pleasantly surprised. My beautiful and sweet plants arrived in beautiful shape, just as if I hand picked them myself from a n... See more

Rated 5 out of 5 stars
Verified

The plants an trees i ordered came quick, safely packaged an beautiful. I had a few that did not make it i contacted yall an yall replaced them with even prettier trees. Thank yall so much i loved th... See more

Rated 5 out of 5 stars
Verified

Beautiful, healthy plants arrived fast. Garden Goods online shopping made purchasing my plants easy. Communications were excellent on when the plants were shipped and when they would arrive so that... See more

Rated 5 out of 5 stars
Verified

I ordered 3 "honorine jobert" (white) anemone, which I had not been able to find at my local nursery this year, and White Flower Farm was sold out...so I ordered 3 from Garden Goods, somewhat reluctan... See more

Rated 5 out of 5 stars
Verified

The two Douglas Firs are perfectly matched and just the right size to flank the front door. They arrived on time, well-packaged, unharmed. They look lovely adjacent to the beautiful hydrangeas purc... See more

Rated 5 out of 5 stars
Verified

The Arborvitae arrived quickly. There was some brown on it, but I’m not sure if that had to do with shipping. It wasn’t upright when it was delivered, but lying on its side (not the sellers fault). Th... See more

Rated 5 out of 5 stars

I ordered Emerald Petite Arborvitae and they arrived in 2 days. They were the most beautiful color and in perfect condition. I was skeptical at first, but when I opened the box today, they were ju... See more

Rated 5 out of 5 stars
Verified

Excellent experience with this online garden center! My tree arrived in under a week and in great condition. Local nurseries had cast doubt on ordering plants online, but this business proved them wr... See more

Rated 5 out of 5 stars
Verified

Beautiful trees and great customer service. We bought several dozen trees (along with the warranty) and had to reach out when a few didn’t survive the winter. Customer service throughout that process... See more

Rated 5 out of 5 stars
Verified

Customer service was exceptional. The rep, Amelia, was very professional and understood what I was interested in and helped and advised me every step along the way. Even being honest about her th... See more

Rated 5 out of 5 stars
Verified

When deciding what would be best in our yard, the reprensentive was very helpfull. When one of the shipments took a few days longer to arrive and the plants died, Garden Goods honored their warrenty... See more

Rated 5 out of 5 stars
Verified

Not only did they have the exact plant I had been hunting for, but they had multiple size options at very reasonable prices. I had never ordered plants online but took the chance because these particu... See more

Rated 5 out of 5 stars
Verified

I have been extremely impressed with this company. The plants are shipped timely and are in excellent condition upon receipt. They have been full and very healthy. When I needed to change a shippi... See more

Rated 5 out of 5 stars
Verified

We purchased an ornamental redbud tree from Garden Goods Direct. This was our 1st experience with making a purchase of this type online. Our tree arrived via FedEx. It was boxed and packaged very well... See more

Rated 5 out of 5 stars
Verified

This was a one time occurrence. I live in another state and chose to send a gift certificate to a friend in Cullman, AL whose mother had just died and i was unable to attend the service. The had jus... See more

Rated 5 out of 5 stars
Verified

I’ve purchased 4, lavender plants from Garden Goods, all arrived securely and beautifully packaged. All arrived as healthy plants and I have planted them and they appear to be doing well. I’m pleased... See more

Rated 5 out of 5 stars
Verified

This was my first order with Garden Goods Direct, so I was pleasantly surprised with the quality of the plants in the box. Each of the 50 little plants had a strong root system and healthy greenery... See more

Rated 5 out of 5 stars
Verified

Exceptional quality of plants and the care given when packing the plants to ensure they will be delivered without damage. I accidentally stumbled across this website and am so glad I did! They wi... See more

Rated 5 out of 5 stars
Verified

The plants came quickly and well packaged. The plants were as large as described. I also changed my mind on some plants in this order and emailed customer service about deleting the plants I did no... See more

Rated 5 out of 5 stars
Verified

BEAUTIFUL PLANTS, SUPERB PACKAGING & PRICED WELL This has been my first time that I have used Garden goods direct. Based on the facts that my first plants that I ordered were priced well, were per... See more

Rated 5 out of 5 stars
Verified

The plants I ordered arrived promptly and were beautifully pack. In addition, they were well developed plants-- much nicer than I expected for a very late in the season online purchase. I will be o... See more

Rated 5 out of 5 stars
Verified

I am happy with my purchase of Cryptomeria globosa nana, a globe-shaped juniper. It arrived quickly with good communication and well-packaged. A note on the ordering process: the website seemed to a... See more

Rated 5 out of 5 stars
Verified

Easy online ordering. I purchased insurance in error and had it refunded promptly by customer support. The plants arrived within 2 days of shipping and were in excellent condition. Roots were in great... See more

Rated 5 out of 5 stars
Verified

Amazing selection and fair prices. Fast delivery. All plants are carefully packaged to keep them safe and free of damage. Plants arrived in great shape and exactly what I expected.

Rated 5 out of 5 stars
Verified

The plants arrived quickly and in good condition. I ordered 3 trees in the 3-4 feet range and 2 trees in the 2-3 feet range and all are exactly the same height so that’s a bit annoying in terms of the... See more

Rated 5 out of 5 stars
Verified

Excellent packaging for shipping across states! Beautiful trees arrived in a fully intact box with extra large zip ties holding the pots in place- couldn't be happier!

Rated 5 out of 5 stars
Verified

My product (decorative grass) arrived in perfect condition!! I cannot say enough praises of how thrilled I am with my shipment! I live in N, Kentucky and hope I can have luck through the winter mon... See more

Rated 5 out of 5 stars
Verified

We ordered several Yucca plants and Red Tip Photinias. Very nice quality and size of both. Delivery was good and packed very well. We will be ordering again from them.

Rated 5 out of 5 stars
Verified

Every purchase has been delivered in a timely fashion and it’s obvious that great care is taken to ship each plant to avoid shipping damage.

Rated 5 out of 5 stars
Verified

Arrived quickly in great condition. Deer pulled two out of container but did not harm them. All plants were installed with no interest of the deer.

Rated 5 out of 5 stars
Verified

Shrubs were delivered very quickly, as requested. They werre very well packaged, and in great condition. Great service, great product.

Rated 5 out of 5 stars
Verified

Purchased Leland, Cypress, and product was exactly as I expected in the 4th to 5 foot range Delivery was quick within a few days and the product showed up well boxed no damage -very pleased! Thank y... See more

Rated 5 out of 5 stars
Verified

Order came quickly. Was packaged very well so the plants came in perfect condition. Would definitely order from them again.

Rated 5 out of 5 stars
Verified

Plants arrived quickly and in great condition. I have purchased many plants from them this year and have never been disappointed.

Rated 5 out of 5 stars
Verified

always receive quality plants shipped in great packaging from this nursery -

Rated 5 out of 5 stars
Verified

I have purchased many different plants and I keep coming back! They are well established and in great condition.

Rated 5 out of 5 stars
Verified

All four shrubs were healthy and well packed. After removing the tape and staples, the large boxes are terrific for sheet mulching.

Rated 5 out of 5 stars
Verified

I looked everywhere for Annabelle Hydrangeas to plant this fall and you guys had what I needed in inventory!

Rated 5 out of 5 stars
Verified

Trees arrived larger than what was ordered which was great! Arrival was timely and packaging was great. Thank you!

Rated 5 out of 5 stars
Verified

I had never ordered plants or trees online and it made me a little skeptical but was I surprised to receive the Autumn Serviceberry Brilliance tree in great condition

Rated 5 out of 5 stars
Verified

Excellent choice of quality plants. Comprehensive and helpful plant descriptions and care information which distinguishes Garden Goods from other nurseries. Prompt response to customer inquiries and... See more

Rated 5 out of 5 stars

My plants arrived quickly and were packed with great care. I was especially impressed with how well-developed they were, which was a wonderful surprise for a late-season purchase. I will absolutely be... See more

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Company details

  1. #15 of 22 best companies in Garden Center
  2. #3 of 6 best companies in Garden Building Supplier
  3. #3 of 5 best companies in Interior Plant Service
  4. #7 of 12 best companies in Plant Nursery
  5. #3 of 3 best companies in Pottery Store

Written by the company

Garden Goods Direct Customers, thank you for your support. We pride ourselves on a quality experience with beautiful plants and excellent customer service. We strive to bring the entire garden center experience to you online so you can devote more time to the things you love, like gardening and enjoying your outdoor living space with friends and family. Woodie and his team are here to ensure you have all the information you need to select the right product for your project. Our customer support team is working diligently to respond to each and every request. If you have reached out recently, rest assured that we will respond as soon as possible.

Our Shipping Promise

Free Shipping On Orders $199+

Free Shipping On Orders $199+
Get free and fast shipping on all physical product orders of $199+

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
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1-star

Replied to 29% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Landscaper first purchase from Garden…

Landscaper first purchase from Garden Goods. I received quickly a true to size plant. Prices are a bit high but I do realize there are shipping fees. Definitely helped me out to get the project completed for my client with the needed pollinator companion plant with lacking local availability. I would order again.

November 17, 2025
Rated 5 out of 5 stars
Verified

The plants an trees i ordered came…

The plants an trees i ordered came quick, safely packaged an beautiful. I had a few that did not make it i contacted yall an yall replaced them with even prettier trees. Thank yall so much i loved the entire experience i have had shopping with yall. I will continue for sure.

November 6, 2025
Rated 5 out of 5 stars
Verified

Top Notch nursery

I have purchased several plants from GGD. I am so impressed with this company. Great selection, informative website, good prices. And the plants! They are always double in size from my local nurseries. The are expertly packaged, arrive in excellent condition, and look healthy. Top notch

October 31, 2025
Rated 5 out of 5 stars

My plants arrived quickly and were…

My plants arrived quickly and were packed with great care. I was especially impressed with how well-developed they were, which was a wonderful surprise for a late-season purchase. I will absolutely be a return customer!

September 5, 2025
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