Zero investment by the company in Customer Service.  They have eliminated all vestiges of Customer Service in the name of profit.  They have zero regard or concern whether customers run out of propane.  I have been on the phone for over an hour waiting for an agent to pick up to place an order since they have yet to activate my ability to order refills online.  Just a terribly run company.  Beware before you sign up.

Set up online account, clicked on chat as needed help. Help sorted it. Next day logged on and registered account. All previous bills available to see. Easy to change bank account details and set up dd. Straight forward. Really easy.

I raised an issue about a power unit/station near to our house.  It was full of rubbish, overgrown and had graffiti on there that looked dreadful.  Their communication was fantastic - they responded quickly , assigned the work job and within a few days of raising the issue the space was completely tidied up and refreshed.  Wow!    So impressed. 

i am out of contract after 5 years of misleading information inaccurate bills . now POZITIVE ENERGY are refusing to make me switch to another user despite being out of contract them 
they are no over charging me and I am in the process of seeking legal action

I have written to then called them but I'm getting no help and the bills keep pilling 
I wont advise anyone to use Pozitive energy 

We received an exorbitant invoice this morning and the new owner is responsible for the remaining balance as we transferred service to the new owner. 


Filling up with the app goes all the way through to Approved and then falls over. Three times in 48 hours. Impossible to get the promised nectar points. A complete time waster and a lesson in how to abuse customer loyalty. Goodbye Esso. 

Terrible, facturas con importes que se multiplicaron mes a mes, nada que ver con el consumo real. Unos estafadores.

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