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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the platform's user-friendliness, noting that it simplifies the process of finding and choosing an electricity provider. Consumers highlight the abundance of options available and the clarity with which plans are presented, empowering them to make informed decisions. The website's intuitive design and efficient filters are frequently praised, making it easy to compare providers and terms. Customers value the helpfulness and responsiveness of the staff, who guide them through the selection process and address any concerns. Reviewers also appreciate the service's ability to identify cost-effective plans tailored to their specific needs. The platform's convenience is a recurring theme, with many consumers expressing gratitude for the time and effort saved compared to traditional methods of finding an electricity provider.

Based on these reviews

Rated 5 out of 5 stars

Well at first I was confused because I'm just not familiar with your your company and I thought you yourself was a electric company and then I read more and I thought well no it isn't but now I know w... See more

Company replied

Rated 5 out of 5 stars

I submitted my Electricity bill to their email handle and within seconds learned I was overpaying for electricity and realized I was not locked into a contract with my existing provider. I was paying... See more

Company replied

Rated 5 out of 5 stars
Verified

This was a VERY EASY experience. Plenty of information was provided to make an informed decision. Thank you!!

Company replied

Rated 5 out of 5 stars
Verified

This was my first time using Gatby it's a very excellent tool tand Great to use when selecting an electric company and other things you might need. This App Narrowed down so many choices and made it... See more

Company replied

Rated 3 out of 5 stars
Verified

Hi , the assistant manager just told me today , that I have the apartment and I ask for service tomorrow on Veterans Company n they said will charge bc is too fast, I called within less than an hour &... See more

Company replied

Rated 5 out of 5 stars

Hank reached out regarding my APG&E account. It looks like my apartment complex has 2 separate addresses with the same apartment number. He helped me put in a new request with the correct address! Tha... See more

Company replied

Rated 5 out of 5 stars
Verified

Looking for electricity providers is always a struggle, luckily Gatby gave me a lot of options, and I was able to read the details of each plan to make sure that the right one was for me

Company replied

Rated 3 out of 5 stars
Verified

I really don't think I need a third party betwee me and the electric service. What if I use less electricity than the monthly charge? Can't I just pay my bill when I get it from the electric service?

Company replied

Rated 5 out of 5 stars
Verified

This is a fantastic site. No pho e calls to make, no independent research needed. They have done it all for you. I love that they include the most breakdown for each company, with their terms and c... See more

Company replied

Rated 5 out of 5 stars
Verified

You picked an affordable plan and service that I believe work well with my usage.

Company replied

Rated 5 out of 5 stars
Verified

Gatby was very helpful in finding the right power plan for me. I chatted with Gabriela and she explained that the “early termination” fees only apply if you move and do not cancel your plan or notify... See more

Company replied

Rated 5 out of 5 stars
Verified

The link made it easy to understand what I’m getting into. Had very detail plans of the product presented.

Company replied

Rated 5 out of 5 stars
Verified

I didn’t have to do anything, but wait for Gatby to find me another company at a lower cost. Once they did all I had to do is wait for a confirmation email to setup an account with the new company. Wi... See more

Company replied

Rated 5 out of 5 stars
Verified

This was extremely helpful! I’m used to having to find an electric company on my own and this made the process extremely easy. I was able to compare prices and what for best for my household. I highly... See more

Company replied

Rated 5 out of 5 stars
Verified

Thank you for this service. I am new to Texas and never had to pick my own energy provider. This was all new to me and I was worried about picking incorrectly. This site gave me some examples and allo... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to use, gave many great options on what would works best in our area. Broke down payment details depending on size of household. Will definitely be using them again at renewal

Company replied

Rated 5 out of 5 stars

Process was very simple and Hayden explained exactly what was going on when my identity could not be verified. Took less than 24 hours for my issue to be resolved and got signed up for power no proble... See more

Company replied

Rated 5 out of 5 stars

Jordan helped so much from start to finish in my selection. Messaged me on any questions I had as I was roaming through and was really questioning alot. As a mom of 2 crazy toddlers, someone taking th... See more

Company replied

Rated 5 out of 5 stars

Alex reached out to me when I was in a state of panic and calmly grabbed the reigns and took care of me completely. They were patient with my many questions and adhered to all of my financial concerns... See more

Company replied

Rated 5 out of 5 stars
Verified

After speaking with someone I got a better understanding of what was happening with my account. Which turned out to be better than before. So thank you for all the help and support.

Company replied

Rated 5 out of 5 stars

Alex assisted me with my enrollment with Gatby. I'm very pleased with the the different options offered and all the information that was provided before and after my selection. Thank you for great ser... See more

Company replied

Rated 5 out of 5 stars
Verified

Moving to a new state and Gatby made the transition seamless. Offered lower rate than what was advertised on the provider’s website. Will recommend to everyone I know.

Company replied

Rated 5 out of 5 stars
Verified

Gabby's was real great I love how the people is so helpful they take their time explaining things where the person could understand and it's real convenient so I give them a 10 star

Company replied

Rated 5 out of 5 stars
Verified

The process of finding and choosing a provider was VERY easy and straightforward with Gatby. My first time ever signing up for electricity service, so the assistance was an absolute plus.

Company replied

Rated 5 out of 5 stars
Verified

It takes the difficulty out of finding an electric company who has the best price for your usage!

Company replied

Rated 5 out of 5 stars
Verified

Was simple to use and we’ll see what the end results are however, again everything was easy to use and the process was completed. We’ll have to wait to see how it turns out.

Company replied

Rated 5 out of 5 stars
Verified

It was very easy to navigate electric providers. Plans were detailed out. The filters were efficient. Would highly recommend it.

Company replied

Rated 5 out of 5 stars
Verified

Super quick and easy. Showed other plans in comparison.

Company replied

Rated 5 out of 5 stars

Really easy to compare plans. Big shout out to my listing agent and Stephanie for giving me access to this very helpful platform.

Company replied

Rated 5 out of 5 stars
Verified

Quick review of pricing. Selection was easy best for one year lease. Process uncomplicated.

Company replied

Rated 5 out of 5 stars

Gatby provided a great experience ! The service was quick, friendly, and everything worked exactly as expected

Company replied

Rated 5 out of 5 stars
Verified

I don’t have SSN as I’m moving to US. The Gatby customer service team provided fast and clear response to me on how to sign up without SSN

Company replied

Rated 5 out of 5 stars
Verified

Because they took the time to help me get the best deal on my electric provider

Company replied

Rated 5 out of 5 stars
Verified

The best website I have used for electricity. Will not move to another place. Super easy

Company replied

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Company details

  1. #4 of 11 best companies in Price Comparison Site
  2. #2 of 7 best companies in Energy Equipment and Solutions
  3. #2 of 8 best companies in Energy Supplier

About Gatby

Written by the company

banner image one

Gatby takes the hassle out of shopping for electricity. Our technology-driven marketplace connects you with trusted providers, transparent rates, and smarter tools to help you save. Whether you want expert guidance with Copilot or a fully hands-off experience with Autopilot, we make sure you’re always on the best plan—effortlessly and at no cost to to you.

Sign up now

1Terms and conditions may apply.


Contact info

4.8

Excellent

TrustScore 5 out of 5

780 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

You picked an affordable plan and…

You picked an affordable plan and service that I believe work well with my usage.

December 4, 2025
Gatby logo

Reply from Gatby

John, appreciate the 5 stars! ⚡️ Stoked we could match you with a plan that fits your usage perfectly.

Rated 4 out of 5 stars
Verified

Great job

Great job easy to navigate

December 3, 2025
Gatby logo

Reply from Gatby

Jesse, thank you for the review! 🙏 We’re glad it was easy to navigate. We’d love to know what we could’ve done to earn that 5th star - your feedback really helps us improve. You can reach us anytime at support@gatby.com
or (713) 581-6553.

Rated 5 out of 5 stars
Verified

Quick

Super quick and easy. Showed other plans in comparison.

December 6, 2025
Gatby logo

Reply from Gatby

Eva, appreciate you! ⚡️ Love hearing the process was super quick and the comparisons were helpful.

Rated 5 out of 5 stars
Verified

Very trusting

Very trusting, Reliable and affordable!

December 5, 2025
Gatby logo

Reply from Gatby

Nakayah, this means a lot - thank you! 💛 Trusting, reliable, and affordable is exactly what we strive for.

Rated 5 out of 5 stars

Very Well

Well at first I was confused because I'm just not familiar with your your company and I thought you yourself was a electric company and then I read more and I thought well no it isn't but now I know what you do and how you do it. Actually I don't know how you do it or whatever it is that you do. You do it very well

December 4, 2025
Unprompted review
Gatby logo

Reply from Gatby

Michael, your review made our day! 🙌 The ‘how’ is thanks to a wonderful team working tirelessly - and we’re always here if you need anything!

Rated 5 out of 5 stars
Verified

Amazing

Amazing! I recommend it

December 4, 2025
Gatby logo

Reply from Gatby

Carlos, thank you! ⚡️ Love the energy & appreciate the recommendation!

Rated 5 out of 5 stars
Verified

This was a VERY EASY experience

This was a VERY EASY experience. Plenty of information was provided to make an informed decision. Thank you!!

December 2, 2025
Gatby logo

Reply from Gatby

Sharon, we appreciate you! 💛 So happy the experience was easy and gave you everything needed to make the right choice!

Rated 5 out of 5 stars
Verified

The link made it easy to understand…

The link made it easy to understand what I’m getting into. Had very detail plans of the product presented.

December 2, 2025
Gatby logo

Reply from Gatby

Evye, appreciate the kind words! ⚡️ Glad the link and detailed plans made everything clear and easy to understand!

Rated 3 out of 5 stars
Verified

I really don't think I need a third…

I really don't think I need a third party betwee me and the electric service. What if I use less electricity than the monthly charge? Can't I just pay my bill when I get it from the electric service?

December 2, 2025
Gatby logo

Reply from Gatby

Hi Rick - thank you for sharing your feedback. We completely understand the concern. Just to clarify, Gatby isn’t a third-party billing service. We’re simply a marketplace that helps you compare plans and enroll with the provider you choose. All billing, charges, and monthly statements come directly from your electricity provider.

The monthly charge you’re seeing is likely our estimated monthly cost based on typical usage, not an actual charge. You’ll only pay for the electricity you use, exactly as billed by the provider.

If you’d like us to double-check the plan details or walk through anything together, feel free to reach out anytime at support@gatby.com or (713) 581-6553. We’re here to help!

Rated 5 out of 5 stars
Verified

Easy to choose

Easy to choose. Intuitive web page with the right amount of info.

December 2, 2025
Gatby logo

Reply from Gatby

Arunkumar, thank you! 🙌 Glad to hear the site felt intuitive and easy to choose from - that’s exactly what we aim for!

Rated 5 out of 5 stars
Verified

Very helpful rep.

December 1, 2025
Gatby logo

Reply from Gatby

Lashawn, thank you so much! ⚡️ Glad our team could be helpful. We’re always here if you need anything!

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