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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beauty of the products, noting that items often exceed expectations. Consumers appreciate the modern and elegant designs, with many highlighting the sparkle and overall aesthetic appeal of the jewelry. People consistently commend the company's customer service, particularly the responsiveness and expertise of the staff. Reviewers value the clear and constant communication throughout the custom design and purchase processes. Consumers also appreciate the company's willingness to accommodate custom requests and expedite orders, ensuring a smooth and stress-free experience.

Based on these reviews

Rated 5 out of 5 stars

Liz has done it again — these are the most gorgeous earrings! I asked for a three-prong setting and she accommodated without hesitation. The craftsmanship is stunning, the service is phenomenal, and... See more

Rated 5 out of 5 stars
Verified

Liz was great. She was very patient with my lack of knowledge and took the time to explain every detail and gave me quotes on multiple different size options. They allowed me to send pictures of ring... See more

Rated 5 out of 5 stars
Verified

Had a great experience with Gema&Co from the beginning. Great customer service, fair prices, and the ring is even more beautiful than I could imagine! Very happy with my anniversary gift!

Rated 5 out of 5 stars
Verified

The ring arrived as described in a non descript box, it looks beautiful and she loves it. My shipping time was on the higher end of what was described, so definitely order well in advance

Rated 5 out of 5 stars
Verified

Excellent customer service, Liz communicated clearly and surprisingly quickly through the entire purchase process. Quick shipping, it made it across the country in less than three days, quite impressi... See more

Rated 5 out of 5 stars
Verified

My experience with Liz was great. She is great at communication. We had a slight hiccup with the stone, and Liz notified me with suggestions on how we wanted to proceed. The end result is beautiful! H... See more

Rated 5 out of 5 stars
Verified

I contacted Gema&Co for Resplendent Oval and baguette stones in custom sizes. I was initially wary because I had recently had a bad experience with another jeweller. From the first email through the w... See more

Rated 5 out of 5 stars
Verified

My experience from start to finish was amazing! The initial inquiry about the ring and specific details included, the rendered images, production time and delivery were all executed to perfection. My... See more

Rated 5 out of 5 stars
Verified

My first time shopping at Gema&Co and will definitely be a returning customer! I have a low set oval diamond on my engagement ring and needed an open ring spacer for my wedding band to sit flush. I ha... See more

Rated 5 out of 5 stars
Verified

From the beginning, the communication was transparent and informative on what to expect. Every question was answered quickly and thoroughly. The ring was delivered exactly when I was told it was going... See more

Rated 5 out of 5 stars
Verified

I couldn't find anywhere local to make a custom wedding band that sat with my engagement ring so I found Gema & Co online. Communication was easy. I sent a CAD drawing of my ring and photos and they w... See more

Rated 5 out of 5 stars
Verified

Working with Liz Weaver on what I needed but also having it expedited before the trip I had planned to propose on was not a small feat. Liz did a good job communicating timelines and all prices that... See more

Rated 5 out of 5 stars

The whole process was so simple and easy. The team was extremely helpful. There was an issue with shipping to Canada and tariffs, but they helped me reach out to the postal service company to make sur... See more

Rated 5 out of 5 stars
Verified

The ring is beautiful! They did an awesome job making sure it fits well around my engagement ring. And when the post office lost the package, they quickly started remaking the ring and got a new one o... See more

Rated 5 out of 5 stars
Verified

Liz was extremely helpful and was quick to respond to & answered ALL my questions. My ring is beautiful and I would highly recommend Gema&Co to anyone. Ordering a piece of jewelry online is a little... See more

Rated 5 out of 5 stars
Verified

The constant communication from the company while getting a custom piece made was so great! I knew where my ring was every step of the way. The designers knocked it out of the park on the first try wi... See more

Rated 5 out of 5 stars
Verified

The name Gema&Co couldn’t be more fitting as they truly are Gems! They treat you as if you are one of their own, while creating a ring for you that is what dreams are made of. Having the exp... See more

Rated 5 out of 5 stars
Verified

Love my ring! It looks great with my wedding band and engagement ring. I emailed customer service some pictures of my engagement ring and the responded promptly with advice on where/how to measure to... See more

Rated 5 out of 5 stars
Verified

Their products are simply perfection and the support throughout the process is unbeatable! Thank you Liz! We will continue to have Gema&Co in our bucket list F&E

Rated 5 out of 5 stars
Verified

Liz was so quick with her responses. You can tell she’s an expert but more importantly - she genuinely cares. Customer service was absolutely excellent. Ring is absolutely gorgeous and perfect.

Rated 5 out of 5 stars
Verified

Gema&Co custom made my engagement ring and two wedding bands and I couldn't be more in love with them!! They're absolutely gorgeous and I get compliments on them all the time. They were also so easy t... See more

Rated 5 out of 5 stars
Verified

I had to have my order made a little sooner then expected, but they absolutely delivered! The ring was gorgeous and they were super kind and responsive! The ring arrived safely and on time as well. Ov... See more

Rated 5 out of 5 stars
Verified

When I ordered my ring, I had not expected the extraordinary customer service experience! They reached out because I ordered a pointed wedding band, but didn’t have an engagement ring on file. In sh... See more

Rated 4 out of 5 stars
Verified

The communication with them was quick and effective, I really liked that. Sadly, the ring that I ordered had a flaw, the stone wasn´t set in completely straight. It isn´t a big enough of a defect to s... See more

Rated 5 out of 5 stars

I had a great experience with Gema&Co. Not only because the ring is absolutely stunning AND affordable, but their customer service was exceptional. Win win all around! :) will definitely come back for... See more

Rated 5 out of 5 stars
Verified

I love my wedding band so much! It’s dainty and complements my engagement ring I also got from here perfectly!! I especially love that the gold matches on both bands and I don’t have to worry about it... See more

Rated 5 out of 5 stars
Verified

The pendant I ordered looks even more beautiful than I expected. Again Gema & Company you came through with another beautiful piece of jewelry that I will cherish for years.

Rated 5 out of 5 stars

Beautiful engagement ring! Had to get my ring resized and the customer service support was top notch, would definitely recommend Gema&Co to friends and family!

Rated 5 out of 5 stars
Verified

Ordering was very easy. Shipped in the appropriate timeframe. Ring looks great. Now I just gotta do the proposal part.

Rated 5 out of 5 stars

I got my dream ring! My husband and I decided to get new rings for our anniversary - and I had a really clear idea for what I wanted. Liz was great at communicating and did exactly what I wanted, answ... See more

Rated 5 out of 5 stars
Verified

I had a great experience with Gema&Co. Their customer service was outstanding. Any time I had a question, they responded quickly and were incredibly helpful throughout the process. My ring is absolute... See more

Rated 5 out of 5 stars
Verified

I had such a great experience with both the product and the customer service with Gemma and Co. Both my engagement ring and wedding band are just how I wanted them to be and my wedding band had a litt... See more

Rated 5 out of 5 stars
Verified

I had the best experience! Gema&Co crafted my fiancée’s engagement ring exactly the way I envisioned it, down to every detail of the customization. Anytime I needed a tweak, whether it was adjusting... See more

Rated 5 out of 5 stars
Verified

The ability to customize and order exactly what I wanted is top notch. Ease of interface, perfect delivery, exceptional presentation; all of the service provided by the Gema & Co Team is paramount. I... See more

Rated 5 out of 5 stars
Verified

Absolutely thrilled with my fiancee's custom moissanite engagement ring! The craftsmanship is flawless, and the sparkle is breathtaking. I had a tight timeline, but Liz Weaver and her team went above... See more

Rated 5 out of 5 stars

The ring is absolutely gorgeous and delicate. The employees were prompt to reply to me, even after hours. Amazing and reassuring customer service. They even helped to expedite the process. My fiance a... See more

Rated 5 out of 5 stars
Verified

I couldn’t be happier with my engagement ring! The quality and craftsmanship are absolutely amazing. The customer service was just as impressive — they stayed in contact and kept me updated throughout... See more

Rated 5 out of 5 stars

i purchased a moissanite earrings from Gema&Co and the quality is exceptional, the design was modern and elegant. It was absolutely stunning. the sparkle rivals that of natural diamonds and i love kno... See more

Rated 5 out of 5 stars
Verified

Gema & Co is the absolute best! Liz helped me with all of my questions and was incredibly responsive and understanding. Buying an engagement ring can be stressful because of all the options stones, si... See more

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Company details

  1. #6 of 133 best companies in Jewelry Store
  2. #3 of 45 best companies in Jeweler
  3. #4 of 44 best companies in Jewelry Designer

Written by the company

Discover conflict-free, environmentally friendly, lab created Moissanite and Diamond fine jewelry. Free shipping, easy returns, lifetime warranty.


Contact info

4.9

Excellent

TrustScore 5 out of 5

345 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Loved everything about my experience!

I had such a great experience with both the product and the customer service with Gemma and Co. Both my engagement ring and wedding band are just how I wanted them to be and my wedding band had a little extra touch that was a pleasant surprise. I was messaging with Liz about the wedding band and she was very responsive and knowledgable. I would highly recommend Gemma and Co. to anyone looking for something as important as an engagement ring.

November 13, 2025
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Rated 5 out of 5 stars
Verified

Gema & Co is the absolute best!

Gema & Co is the absolute best! Liz helped me with all of my questions and was incredibly responsive and understanding. Buying an engagement ring can be stressful because of all the options stones, sizes, quality, everything but Liz guided me through each step and made the experience so much easier. Their prices are very affordable and the craftsmanship is top of the line. I’m beyond happy with my ring, and I will definitely be recommending Gema & Co to anyone looking for an engagement ring.

October 28, 2025
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Rated 5 out of 5 stars
Verified

I couldn’t be happier with my…

I couldn’t be happier with my engagement ring! The quality and craftsmanship are absolutely amazing. The customer service was just as impressive — they stayed in contact and kept me updated throughout the entire process. Customizing and making changes to my order was super easy, and they made sure everything turned out exactly how I wanted. Highly recommend to anyone looking for both incredible products and top-notch service!

October 2, 2025
Rated 5 out of 5 stars

Liz has done it again

Liz has done it again — these are the most gorgeous earrings! I asked for a three-prong setting and she accommodated without hesitation. The craftsmanship is stunning, the service is phenomenal, and the pricing is so fair. Liz also created my wedding ring, band, and a travel ring, and every piece has been perfect. I’m truly a lifelong customer and cannot recommend enough.

October 18, 2025
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Rated 5 out of 5 stars
Verified

Highly recommend!

My experience with Liz was great. She is great at communication. We had a slight hiccup with the stone, and Liz notified me with suggestions on how we wanted to proceed. The end result is beautiful! Highly recommend her!

September 24, 2025
Rated 5 out of 5 stars
Verified

Liz was great

Liz was great. She was very patient with my lack of knowledge and took the time to explain every detail and gave me quotes on multiple different size options. They allowed me to send pictures of rings i had seen elsewhere as inspiration photos for them to create what i wanted at a great price. I received pre production mock ups for approval and i received finished photos after it was made.

September 8, 2025
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Rated 5 out of 5 stars
Verified

My experience from start to finish was…

My experience from start to finish was amazing! The initial inquiry about the ring and specific details included, the rendered images, production time and delivery were all executed to perfection. My fiancée was absolutely in love with the ring when she saw it and it was exactly what she wanted! I can’t thank you enough for such a wonderful experience!

August 15, 2025
Rated 5 out of 5 stars
Verified

I had the best experience!!

I had the best experience! Gema&Co crafted my fiancée’s engagement ring exactly the way I envisioned it, down to every detail of the customization. Anytime I needed a tweak, whether it was adjusting the size, updating the shipping timeframe, or asking questions, their team was incredibly responsive and supportive.

A special shoutout to Liz, who guided me through the whole process with patience and care. Liz made sure everything was smooth and stress-free. The ring turned out absolutely perfect, and my fiancée and I couldn’t be happier. Highly recommend if you’re looking for a jeweler who truly listens and delivers!

August 25, 2025
Rated 5 out of 5 stars
Verified

Beautiful Ring

Ordering was very easy. Shipped in the appropriate timeframe. Ring looks great. Now I just gotta do the proposal part.

August 21, 2025
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