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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the product's quality, noting a significant improvement in their sleep and a reduction in neck and shoulder pain. Consumers highlight the product's ability to provide excellent support and maintain its shape throughout the night, leading to a more restful sleep. People also appreciate the positive impact the product has on their overall well-being. The customer service receives high praise, with reviewers describing the staff as helpful, friendly, and efficient in resolving issues. Consumers value the prompt and supportive assistance they receive, further enhancing their overall satisfaction. While there are mixed opinions regarding the order and delivery service, the consensus on the product and customer service remains overwhelmingly positive.

Based on these reviews

Rated 5 out of 5 stars

I have been purchasing king pillows from the other we'll known pillow manufacturer for a few years. Happy with them for a very very short time. I want and need a hard pillow since having orthope... See more

Rated 5 out of 5 stars

I ordered my Nuzzle from Amazon. Speedy delivery, no issues, ordered 1 received 1. Tried pillow last night. Very comfortable, slept great, no neck pain. I noticed many complain about order issues. The... See more

Rated 5 out of 5 stars

Well made and surprisingly comfortable adjustable pillow that keeps your neck allinged. Took a while to arrive but worth the wait. Amazing how it shipped so flat and fluffed up in the dryer. Slee... See more

Rated 5 out of 5 stars

My husband has neck and shoulder issues, I’m always wrestling with my pillow, and our daughter has trouble sleeping. Since the purchase of our nuzzle pillows we are all sleeping like babies. When I aw... See more

Rated 5 out of 5 stars

Tried a lot of pillows over the years. The only ones that gave me any comfort were expensive down filled in combination with something like "My Pillow" on the bottom. The alignment, however, was not... See more

Rated 5 out of 5 stars

My return order was received over a week ago. Because of numerous orders due to the holiday rush my refund was a bit delayed. However after a few short emails it was all taken care of. At last an hone... See more

Rated 5 out of 5 stars

I was skeptical at first, then once I fluffed it, used it, I found I was really sleeping better and longer than with any of the other pillows I had bought - even recently. It does seem to need to be... See more

Rated 5 out of 5 stars

The pillow is absolutely amazing! My neck and shoulder pain is literally gone. I do t sleep well at night but since getting the nuzzle I definitely get a few extra hours a night.

Rated 5 out of 5 stars

very FAST and friendly customer support via email...they go that extra mile. Jeremy was very supportive during my many inquiries. also i love my new pillow and have turned several friends onto them. T... See more

Rated 5 out of 5 stars

Great customer support the pillows are remarkable. I did remove one of the fillers and put them in my shams . I believe that after about three weeks, I could really tell the difference in my chronic n... See more

Rated 5 out of 5 stars

From the first night I've slept very soundly and have no neck pain at ALL in the morning. I have tried well over 100 different pillows and this, by far, is the best one I've ever had. My husband, wh... See more

Rated 5 out of 5 stars

I was skeptical at first because after buying at least a dozen pillows (all claiming to be the cure-all for my neck aches and headaches) and all a dismal disappointment! So with some trepidation, I bo... See more

Rated 5 out of 5 stars

Their customer service department are very competent and wonderful people. By accident I made a purchase and they quickly refunded my money. And they kept in touch regularly to assure me that that ref... See more

Rated 5 out of 5 stars

Nuzzle is a great company, they’re so helpful, I ordered a set of sheets and when I got around to looking at the confirmation email I noticed the color was wrong, I contacted them by email and Jeremy... See more

Rated 5 out of 5 stars

Your support has been extradordinary! The most polite, caring, helpful, patient, and knowledgeable about your product and put customer service on Top! I have never had such a wonderful experienc... See more

Rated 5 out of 5 stars

I had seen an ad online for the pillow for side sleepers. For the last ten years I have used "My Pillows". Although I could fluff them up to help support my neck, I would find that if I changed my pos... See more

Rated 5 out of 5 stars

The construction of the nuzzle pillows is solid so it’s giving same a better position to lay my head and shoulders so I’m getting better nights sleep. Thanks for providing such a great product.

Rated 5 out of 5 stars

I bought these pillows for my husband and I have to admit they have made the biggest difference in how my husband sleeps. On the first night my husband only turned over twice. Normally he toss' and... See more

Rated 5 out of 5 stars

Understanding my issue and compensating me for my mistake. I didn’t expect that. I saw your ad and I thought I’d give this pillow a try… I’ve tried several other pillows and I’m hoping this one wi... See more

Rated 5 out of 5 stars

From the first night with my Nuzzle pillow I went to sleep for the last 2 weeks and was asleep within 1/2hour where before sometimes I’d lie in bed for 3 or 4 hours I owe it to the perfect Nuzzle pill... See more

Rated 5 out of 5 stars

I noticed an improvement in my neck and shoulders. This pillow doesn't allow my head to sag...it has great support. I actually look forward to my night's sleep. I seem to be able to sleep without cons... See more

Rated 5 out of 5 stars

I appreciated the opportunity to track my Nuzzle pillows order during the shipping process. My order arrived well boxed & packaged to my door step on October 31, 2025. I've had several night's of much... See more

Rated 5 out of 5 stars

I have had neck pain for over two years. Been to three months to chiropractic, dry needling, pain specialist for injections, physical therapy, and several pillows. Nothing has help me sleep without h... See more

Rated 5 out of 5 stars

I was doubtful a pillow would actually help with my intense shoulder and neck pain!! Three days later I became a believer !! I’m so glad I ordered more than one. I would highly recommend this pillow... See more

Rated 5 out of 5 stars

I love that my pillows don't automatically go flat shortly after laying down. They stay full, puffy, soft, and cool. Very comfortable. These are the best pillows I have ever purchased.

Rated 3 out of 5 stars

The website is misleading about actual cost. I couldn't sed the total until clicking pay now and it wad $20 more than I had been led to believe. It gets a 3 because the pillow is amazing!!

Company replied

Rated 5 out of 5 stars

Original complaint Customer service representative for nuzzle pillow was very rude! I'm trying to understand the return policy of their pillow and the lady kept interrupting me and... See more

Rated 5 out of 5 stars

Oh my gosh l LOVE THIS PILLOW! I did order the signal relief patch but between that and this pillow, I am sleeping better. My neck is definitely improving. I had a botched up neck surgery 12 years a... See more

Rated 5 out of 5 stars

The operator was very gentle and courtesy and all emails were informative and clear. Refunds were issued as stated. Good job!

Rated 5 out of 5 stars

I was skeptical that this was going to be just another pillow that didn’t work for me, but I was wrong. I immediately noticed a difference after the first night sleeping on the pillow and after sever... See more

Rated 5 out of 5 stars

2 things immediately made this an outstanding experience. Mark in customer support intervened when he saw that there was a problem with the shipment of my Nuzzle. The pillow exceeds all expectatio... See more

Rated 5 out of 5 stars

I have had terrible neck pain from the wrong pillows for the past several years. I have a therapist that i use to help me control the pain in my neck. After 1 week with this pillow set my therapist... See more

Rated 5 out of 5 stars

I've had cervical rediculopothy from a servere motorcycle accident when I was 22 yr.old. my left hand has been going numb every night when I go to bed for over 10 years. I don't have to wear a wrist... See more

Rated 5 out of 5 stars

I accidentally double ordered, my mistake, and called in and the agent, Faye, was very helpful on correcting the order, issuing the refund and placing the correct order. Really appreciated the help in... See more

Rated 5 out of 5 stars

The product speaks for itself as far as the pillows. The pillow cases should not be dried as they shrank and no longer fit. Also I paid for expedited shipping and it took almost 2 weeks to get the pil... See more

Rated 5 out of 5 stars

Really like the new pillow. Very happy with larger of 2 pillows. It is very comfortable. I am a back and side sleeper but it has been comfortable for both positions.

Rated 5 out of 5 stars

The pillows are full & firm.. solid & heavy compared to others I have..they hold their firmness … I have slept on multiple pillows for back & neck pain the last 2-3 years & now I sleep on 1 nuzzle…!!!... See more

Rated 5 out of 5 stars

I was having so much trouble with my neck from not being aligned right when sleeping. I recieved the pillow and after the very first night my neck started to feel so much better. I love the Nuzzle pil... See more

Rated 5 out of 5 stars

I must say that I was very surprised how good I’ve been sleeping starting on the first day I used it and it’s been great since. I have been spreading the word of the Nuzzle pillow among my friends... See more

Rated 5 out of 5 stars

My experience with Nuzzle customer service was above and beyond 5 star rating. My representative, Joe, was friendly, dealt with my questions with patience and respect, gave me a list of helpful optio... See more

Rated 5 out of 5 stars

Product is excellent. Had a problem with the zipper on one pillow. Nuzzle solved the problem. Excellent customer service and excellent product!

Rated 5 out of 5 stars

I was very skeptical about these pillows but they are really good and I can’t find anything wrong with them

Rated 5 out of 5 stars

Their customer service department was very helpful and solved the problem I was having. Thank you for being patient with me.

Rated 5 out of 5 stars

Great support for my neck as I’m a side sleeper. Wonderful filling that makes it all possible.

Rated 5 out of 5 stars

I was not expecting 3 pillows in one. Genius. I love my pillow and have slept well since receiving it.

Rated 5 out of 5 stars

I have bought many many pillows and never thought I would fine one until now! My neck is happier...I sleep so much better..

Rated 5 out of 5 stars

Pillows are great! Dense and heavy yet soft and pliable. I think they must be taking some pressure off my shoulders.

Rated 5 out of 5 stars

I ordered two a couple of weeks ago, after getting them, my husband and I used them we ordered 4 more. Love these pillows

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Company details

  1. #6 of 40 best companies in Bedroom Furniture Store
  2. #4 of 25 best companies in Bedding Store
  3. #2 of 11 best companies in Mattress Store

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 67% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Customer Care feedback: When I originally placed my order I…

When I originally placed my order I couldn't find anywhere to double check it before I paid. I had a feeling I did something wrong so I called and spoke with a customer service representative who was wonderful! She was able to find my order and make the correction for me! I was grateful there was a real person to speak with and pleased that she was able to help me!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

BEST PILLOW YET‼️

The nuzzle pillow just feels really good and I sleep great‼️ Its high quality is evident! I would recommend it to anyone even if they don’t have specific issues they’re dealing with.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Convert from a fan of squishy pillows

A fan of squishy pillows, I was initially apprehensive about Nuzzle's firmness. One night and I became a convert. The pillow held my head, neck and shoulder in alignment. No aches from a scrunched posture while sleeping on my side.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Pillow

I bought this pillow because I had neck/back surgery and the pillow I had didn’t provide correct support. I’ve tried several expensive pillows that claimed to be supportive only to prove to be another waste of my money. I saw the Nuzzle add and decided to try your product. To my surprise it was amazing! The pillows provide support and were exactly as advertised. I love your product. I bought more to put on our guest beds for our adult children. This pillow is everything it claims and it gives me both comfort and a good night sleep. Thank you!

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

The Nuzzle Company's response to customer concerns

The Nuzzle Company was very responsive to my concern about my order. A customer service representative, Jeremy, answered my email the following day, recognizing my concern and negotiating a new order with a partial refund. I really appreciated his efforts to make my experience a positive one! I highly recommend this company.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Zero customer service

I was looking at this website thinking about making a purchase when suddenly next thing I knew my order was confirmed and I had two pillows being delivered. I immediately phoned them. No answer just could leave a message. I did this three times today with no luck I sent three emails still have not heard from them. I tried to cancel the order next thing I know I have a tracking number that they’ve already shipped it to me. I’ve already contacted American Express to dispute the charge once they try to submit the charge it’s flagged

They have zero customer service
I would not trust them. I don’t even want to try their pillows based on this experience alone.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

2 Perfect Nuzzel Pillows

I bought 2 Nuzzel pillows; one for me and one for my husband. He prefers using both inner Nuzzel pillows, and after just one night, I would have to pry it out of his cold, dead hands to replace it. He called it "The perfect pillow!" I like a softer pillow and removed the lesser-filled of the two inner pillows, making it perfect for me. I have been asleep in less than 10 minutes each night. I particularly enjoy being able to wrap my arms around the pillow and sink into it.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

I was very frustrated when I ordered…

I was very frustrated when I ordered one pillow but was charged for two. Mark handled the situation in a courteous and professional manner so much so that instead of canceling the order, I kept the order for two pillows. Nuzzle is very fortunate to have a customer service representative as wonderful as Mark. He is a rare find in this world of grumpy, impatient humans who don’t want to have to deal with anyone let alone be polite! He deserves a raise and a promotion to customer service director!!!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service is great

Customer service is great. Sale price let me get it for the whole family. Everyone loves their nuzzle. And we are a mixed group when sleeping. We stomach sleeper, side and back sleeper and everyone likes it.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Heavenly Confort

I enjoyed shopping for these But,I have never slept so peaceful and so restful!I have been telling everyone about them And I have given some as Christmas presents! I will be sharing the sweet dreams and the snuggle nights to family and friends!!

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

The pillow is absolutely amazing

The pillow is absolutely amazing! My neck and shoulder pain is literally gone. I do t sleep well at night but since getting the nuzzle I definitely get a few extra hours a night.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Original complaint

Original complaint
Customer service representative for nuzzle pillow was very rude! I'm trying to understand the return policy of their pillow and the lady kept interrupting me and not letting me to voice my concern. I asked her a few times to stop talking and listen to me but she kept talking!
My complaint is that there is nothing stated on the nuzzle web site that says I have to pay to return their pillow!
The lady pissed me off with no suggestions on how to resolve my observation.
*UPDATE FROM NUZZLE!*
Hi Rick,
Thank you for being so honest I completely understand why you’re concerned. 💛 After what you experienced and after reading reviews, it makes total sense that you’d worry about the refund process. You deserve to feel confident and taken care of, not stressed or unsure.

To make this absolutely worry-free for you:

⭐ You do NOT need to refuse the pillow.

Please go ahead and accept the delivery when it arrives.

⭐ Consider it a complimentary gift from Nuzzle.

I will process a full refund for your purchase, and you will not be asked to return the pillow or cover any shipping costs.

Your time and peace of mind are more important than a product that no longer feels right for you.

I’m truly sorry for the experience you had and for the frustration it caused. You should never feel dismissed or unsupported. I appreciate you giving us the chance to make this right, and I’m here if you have any other concerns or need anything at all.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Not happy ..

Not happy ... very expensive and my neck and back is hurting more

December 5, 2025
Unprompted review
getnuzzle.com logo

Reply from getnuzzle.com

Hi Mirta,
I'm truly sorry to hear that our pillow hasn't provided the comfort and relief you were hoping for. Neck and back pain is exactly what we aim to help with, so this is disappointing to hear.
We'd like to make this right. Please reach out to our customer service team at support@getnuzzle.com so we can discuss options for you, whether that's trying a different firmness level or processing a return.
Your comfort and satisfaction matter to us, and we want to find a solution that works for you.
Best regards,
Nuzzle Team

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