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Rhythm Energy Reviews 287

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TrustScore 4 out of 5

4.2

Green Energy Supplier
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the easy setup and seamless transition to the service, highlighting the user-friendly website and straightforward enrollment process. Many consumers have found the rates to be better than those of their previous providers, and they value the clear and concise communication from the company. People also praise the excellent customer service, noting the helpfulness and responsiveness of the representatives. The quick installation, timely service, and overall simplicity of the process are frequently mentioned as positive aspects. While opinions on pricing are mixed, the general consensus is that the service and user experience are top-notch.

Based on these reviews

Rated 4 out of 5 stars
Invited

I absolutely love this Energy company. They have saved me many, many dollars over the years. Recently they sent me a smart thermostat to use in my house. Unfortunately it didn’t work and I had to send... See more

Company replied

Rated 4 out of 5 stars
Invited

Satisfied overall. Bills are higher than expected though. Great customer service support. They don’t switch you to different departments or leave you on hold forever

Company replied

Rated 4 out of 5 stars

Rhythm Energy provides reliable electricity plans with a strong focus on renewable energy options, which is a big plus for environmentally conscious customers. The sign up process is easy, rates are c... See more

Rated 5 out of 5 stars
Verified

The information on the power to choose page was clear to understand. The price difference between my past service and Rhythm is significant. The hours for customer service seemed good too. Rhythm also... See more

Company replied

Rated 5 out of 5 stars
Verified

I messed up on putting in the address for the new house and I was taken cared of and was able to get the supposed address switched over on my accoubt

Company replied

Rated 5 out of 5 stars
Verified

Y’all services were excellent. Y’all were there with me every step of the way, and I appreciate the kindness in the courtesy of the other agents

Rated 3 out of 5 stars
Invited

I first it was going well, until the bill started to rise higher and higher just by me living alone in a one bedroom it’s to high I’m looking for another company if it keep rising

Company replied

Rated 3 out of 5 stars
Invited

My bill has been almost $250 for two months. I have not had a bill over $200 with Rhythm for over 3 years. The low rates and good service are why I took a chance on Rhythm, and also why I have recomme... See more

Company replied

Rated 5 out of 5 stars
Verified

Communications were clear and concise. Bill paying was very easy, and enjoying the low rate.

Company replied

Rated 5 out of 5 stars
Invited

Always very helpful when I need to ask questions or have a problem.

Company replied

Rated 5 out of 5 stars
Verified

Easy to set up and create an account with an extremely fast turnaround.

Company replied

Rated 5 out of 5 stars
Verified

Easy, seamless switch from previous provider. Simple autopay setup.

Company replied

Rated 5 out of 5 stars
Verified

Good rate for signing up. Will see how the next few months go but so far so good, everything has been a smooth transition.

Company replied

Rated 5 out of 5 stars
Verified

Very simple and straightforward rate. No gimmicks. Great customer service.

Company replied

Rated 5 out of 5 stars
Invited

I appreciate for the weekly usage information. It's very helpful. Thank you.

Rated 5 out of 5 stars
Verified

So far the first bill is very low. Hopefully it stays the same way!

Company replied

Rated 5 out of 5 stars
Invited

Everything is easy and simple process and helpful at customer service and energy provider.

Rated 5 out of 5 stars

My experience with Rhythm Energy was smooth and professional. The team was responsive, explained everything clearly, and made switching energy plans easy. It's a reliable option for managing your ener... See more

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Company details

  1. #5 of 8 best companies in Green Energy Supplier
  2. #6 of 7 best companies in Electric Utility Company
  3. #7 of 8 best companies in Energy Supplier
  4. #1 of 1 best companies in Environmental Renewable Natural Resources
  5. #3 of 4 best companies in Housing Utility Company
  6. #13 of 18 best companies in Solar Energy Company

Written by the company

Rhythm Energy is helping the Lone Star State shine by offering 100% renewable energy plans to Texans. Founded in January 2021, Rhythm is leading customers through the energy transition—sustainably—by engineering innovative products that truly empower customers, elevate their energy experience, and enhance their lives. In a few short years, Rhythm has already become the highest-rated, fastest-growing independent green energy provider in Texas. We’re, like, obsessed with our customers. Seriously. In an industry that’s treated people so poorly forever, we’re determined to pave a new future. We love treating you like humans with families, because we’re also humans with families. We offer a best-in-class customer experience, driven by technology, that keeps you informed and, most importantly, in control. We offer competitive, transparent electricity plans with no hooks or gotchas, and to treat you like a human being. Not a number. We offer only 100% green energy plans, because together, we can make a real, positive impact on the environment. We're Rhythm. Come join us.

You'll love us as your electricity provider.

We're committed to your experience, your wallet, and our planet.

To offer a best-in-class customer experience, driven by technology, that keeps you informed and, most importantly, in control. To offer competitive, transparent electricity plans with no hooks or gotchas, and to treat you like a human being. Not a number. To offer only 100% green energy plans, because together, we can make a real, positive impact on the environment.

Contact info

4.2

Great

TrustScore 4 out of 5

287 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot
Rated 1 out of 5 stars

Very disappointed

1 star because as long as I was a customer there was no issue. When it was time to renew I received a call. The info given to me was deceptive. I was told I couldn't see it in writing first. Then I was told while recording I had to say yes or no and not ask any questions. But I was told don't worry if you are not happy when you get the paperwork you have 72 hours to cancel. And lucky you it's a holiday so you actually have a week. Within 10 minutes I received the paperwork and it was not what I was told. I called back to cancel and was told I could not cancel. I tried again by chat. I tried sending emails and today they responded saying I was moving and disconnecting my service and a disconnect date. That's not what my email said. It simply said I am not renewing I went with another company. I tried to follow up with a call and have been on hold in excess of 30 minutes and the phone disconnects. Called again and someone answered anfter 12 minutes and said this is Carlos and never said another word and just disconnected. I have sent another email and don't expect to get any resolution based on previous responses. This is the most dishonest company I have ever had dealings with. Stay far away.

December 8, 2025
Unprompted review
Rated 4 out of 5 stars

Rhythm Energy provides reliable…

Rhythm Energy provides reliable electricity plans with a strong focus on renewable energy options, which is a big plus for environmentally conscious customers. The sign up process is easy, rates are competitive and customer service is generally responsive. While there is still room for improvement in billing clarity and plan flexibility, overall it's a solid and trustworthy energy provider.

November 15, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Business Practice

On September 25th someone used my identity to start two separate fraudulent accounts with this company. I received texts from them and on September 26th called and reported the fraud to them. They told me it was being taken care of.

Fast forward to today, November 6th, and I receive a call from them that they didn't close out the fraud account quickly and the scammers ran up a bill I'm now on the hook for unless I get a police report. So now I have to do extra work because they didn't do their jobs in the first place.

Worse still, I pay a small fortune for credit and identity theft monitoring and their sign up process never triggered it as the scammers didn't been need to have my SSN to setup a fraudulent account with this company. Just terrible all around.

November 6, 2025
Unprompted review
Rhythm Energy logo

Reply from Rhythm Energy

We sincerely apologize for the inconvenience and stress you have experienced.

We understand that being a victim of identity theft is a deeply distressing experience. Please know that our request for you to file a police report is made entirely for your protection. A police report is a vital step in safeguarding your identity and rights as a victim. We always recommend this process when these unfortunate cases arise. We are pleased to confirm that this matter has been resolved quickly and effectively:
The fraudulent account has been canceled and has been permanently flagged to prevent any future enrollment attempts from being processed.

Again, we offer our deepest apologies for the difficulties you experienced in this situation. Thank you for your patience and cooperation.

Rated 5 out of 5 stars
Verified

Shawn.H

They were friendly and the service was great

October 10, 2025
Rhythm Energy logo

Reply from Rhythm Energy

Thank you for your kind words! We are so glad to hear that you found our team friendly and that you enjoyed our service. Providing excellent service is our top priority, and it's always wonderful to receive positive feedback. If you have any more feedback or suggestions on how we can further improve, please feel free to reach out. We look forward to serving you again in the future!

Rated 5 out of 5 stars
Verified

Easy to use the dite

October 1, 2025
Rhythm Energy logo

Reply from Rhythm Energy

Thank you for your 5 star feedback! We are glad to hear that you find our site easy to use. Our team works hard to ensure a seamless and intuitive user experience for all our customers. If you have any suggestions or further feedback on how we can improve, please feel free to share. Your input is valuable to us as we strive to provide the best service possible. We look forward to serving you again soon.

Rated 5 out of 5 stars
Verified

I messed up on putting in the address…

I messed up on putting in the address for the new house and I was taken cared of and was able to get the supposed address switched over on my accoubt

September 19, 2025
Rhythm Energy logo

Reply from Rhythm Energy

Thank you for bringing this to our attention. We are glad to hear that our team was able to assist you in getting the correct address updated on your account. We always strive to provide the best customer service possible, and I appreciate your understanding in this matter. If you have any further concerns or need any more assistance, please don't hesitate to reach out. Thank you for being a valued customer and for giving us the opportunity to make things right for you.

Rated 5 out of 5 stars
Verified

Great service

September 15, 2025
Rhythm Energy logo

Reply from Rhythm Energy

Thank you for your kind words! We are thrilled to hear that you had a great experience with our service. Providing excellent service to our customers is our top priority, and we are delighted that we were able to meet your expectations. If you have any further feedback or need assistance in the future, please do not hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you again in the future. Thank you for choosing Rhythm!

Rated 5 out of 5 stars
Verified

Very easy enrollment and very nice

Very easy enrollment and very nice

September 15, 2025
Rhythm Energy logo

Reply from Rhythm Energy

Thank you for your feedback! We are thrilled to hear that you found our enrollment process very easy and nice. Our team works hard to make sure that our customers have a smooth and enjoyable experience from start to finish. If you have any more feedback or suggestions for us, please feel free to reach out. We appreciate your business and look forward to serving you again in the future!

Rated 5 out of 5 stars
Verified

No hassle switched over same day

No hassle switched over same day. Easy enrollment

August 29, 2025
Rhythm Energy logo

Reply from Rhythm Energy

Thank you for your message! We are glad to hear that your switch over to our service was hassle-free and that enrolling with us was easy. We always strive to provide a seamless experience for our customers. If you have any questions or need further assistance, please don't hesitate to reach out to us. We are here to help you in any way we can. Thank you for choosing us as your service provider!

Rated 3 out of 5 stars
Invited

Not happy

My bill has been almost $250 for two months. I have not had a bill over $200 with Rhythm for over 3 years. The low rates and good service are why I took a chance on Rhythm, and also why I have recommended you to many people.

September 7, 2025
Rhythm Energy logo

Reply from Rhythm Energy

Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced, and we take all feedback seriously. Our team will be reaching out to you directly to talk about it more and try to resolve the issue.

Rated 1 out of 5 stars
Verified

Off to a bad start

The experience began poorly. The team claimed they couldn't locate our power meter, despite it being completely unobstructed and clearly visible. It seems likely they simply didn't make the effort to come out and read the meter. This is an extremely disappointing way to begin a relationship with a new customer, and they have not earned our trust or confidence in any way. I'll change this rating if I see a change in behavior.

August 27, 2025
Rhythm Energy logo

Reply from Rhythm Energy

Thank you for taking the time to share your experience with us. We take customer feedback seriously and are committed to providing the best service possible, however, we are unable to locate your account and want to be able to provide you a resolution. Therefore, we are asking that you please contact us directly at 346-440-0705. We apologize for any inconvenience caused and assure you that your concerns will be addressed promptly. We look forward to speaking with you and working towards a satisfactory resolution.

Rated 4 out of 5 stars
Invited

Satisfied overall

Satisfied overall. Bills are higher than expected though.
Great customer service support. They don’t switch you to different departments or leave you on hold forever

August 21, 2025
Rhythm Energy logo

Reply from Rhythm Energy

Thank you for your review! We are so glad you had a positive experience with us, and we strive to provide the best service possible. If you have any questions or concerns in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars
Verified

My rep was very helpful how me fine…

My rep was very helpful how me fine the right plan I appreciate that

August 4, 2025
Rhythm Energy logo

Reply from Rhythm Energy

Thank you so much for taking the time to leave us a 5-star review! It's wonderful to know that we exceeded your expectations. We look forward to serving you again in the future.

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