Bathroom basin replacement
Did a perfect and professional job replacing our bathroom basin. Easy communication and very friendly workers. Plus great pricing.
October 7, 2024
Unprompted review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Company details
Written by the company
Your trusted home transformation partner for quality furniture, décor, and renovations. Previously known as Takelada Pty Ltd.
Contact info
631 The Confidence Reef close, 1724, Johannesburg, South Africa
- 0694181536
- hello@havenandhammer.co.za
- havenandhammer.co.za
4.1
Great
11 reviews
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GREAT SERVICE !!!
Thank you for your wonderful service. I was always informed and job was done perfectly - 1st time - much appreciated.
Will use these guys again. Prompt and thorough service - thank you.
February 14, 2024
Unprompted review
Reply from Havenandhammer
Hi Victor,
Thank you for the positive review. We are happy to hear that you received wonderful service. We are looking forward to assist you again in the near future.
If you have any suggestions on how we can improve, kindly let us know.
Thank you for the good service Jaun..
Thank you for the good service Jaun... For always keeping me updated about my packaged, until it's arrival. You are amazing
October 30, 2023
Unprompted review
Reply from Havenandhammer
Hi Lebone,
Thank you for the positive review. We are happy to hear that you received amazing service.
If you have any suggestions on how we can improve, kindly let us know.
Verified
False advertising
Do not advertise products as available and let people buy them, when they are out of stock!
July 18, 2023
Reply from Havenandhammer
Hi,
Thank you for taking the time to share your feedback with us regarding your recent shopping experience. We sincerely apologize for any inconvenience you may have faced due to the stock availability issue.
We understand your frustration and completely agree that advertising products as available when they are actually out of stock is not acceptable. We genuinely value your input, and we'd like to take this opportunity to clarify our stock management process.
Our stock levels are regularly updated to provide our customers with the most accurate information possible. However, it's important to note that there may be a brief delay between when the stock is updated in our system and when it is reflected on our website. This time gap is due to various factors, including the frequency of updates and the speed of data synchronization across our platform.
We do want to assure you that our system is designed to prevent customers from purchasing items that are out of stock. If an item is sold out, the system should prevent you from completing the purchase. However, we understand that there may be rare instances where this process doesn't work as intended.
Verified
Ordered the Molly bed only for them to…
Ordered the Molly bed only for them to make a completely different bed.
June 25, 2023
Reply from Havenandhammer
Hi Amaarah,
We apologized for the confusion and inconvenience caused regarding the bed you ordered. We sincerely appreciated your understanding and cooperation throughout the process.
Upon realizing that the bed was different from your initial order before delivery, we promptly offered a refund as a solution. However, you expressed your need for a bed and, after careful consideration, chose to keep the delivered bed. We are glad to hear that after delivery you were satisfied with the alternative option provided.
To compensate for the inconvenience caused, we also provided a discount of R1200 in total. We hoped that this gesture would demonstrate our commitment to ensuring your satisfaction as a valued customer.
Once again, we apologize for the mix-up and any frustration it may have caused. Should you have any further concerns or questions, please do not hesitate to reach out to us. We remain committed to providing you with the best possible service.
Thank you for your understanding.
Best regards,
Takelada
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Verified
Reply from Havenandhammer
Hi Queen Malinga
Thank you for the positive review. We are happy to hear that you are satisfied with your purchase.
If you have any suggestions on how we can improve, kindly let us know.
Amazing service
Amazing service, great communication. I am a permeant client🥰
March 3, 2023
Unprompted review
Reply from Havenandhammer
Hi Cara,
Thank you for the positive review. We are happy to hear that you received amazing service.
If you have any suggestions on how we can improve, kindly let us know.
Amazing service and products
Amazing service and products! I am a happy client🥰
November 18, 2022
Unprompted review
Reply from Havenandhammer
Hi Melany,
Thank you for the positive review. We are glad to hear that you are satisfied with your purchase and that we could offer amazing service for you.
If you have any suggestions on how we can improve, kindly let us know.
Thank you for your wonderful service
Thank you for your wonderful service. I will come back again
October 7, 2022
Unprompted review
Reply from Havenandhammer
Hi Sarahi,
Thank you for the positive review. We are glad to hear that you received good service.
If you have any suggestions on how we can improve, kindly let us know.
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Wall TV unit
I am very happy with the TV unit that I have bought by Takelada. It allows me to watch my favorite shows and display my ornaments and photos. My lounge are very small so it create a feeling of space and comfort. I will definitely recommend Takelada because they supply different types of products that are suitable for everyone's needs
May 16, 2022
Unprompted review
Reply from Havenandhammer
Hi Bernita,
Thank you for the positive review. We are glad to hear that you are satisfied with your purchase. .
If you have any suggestions on how we can improve, kindly let us know.
Happy New Customer
Had a pleasant shopping experience from start till end. Delivery took place within the time frame given.
May 3, 2022
Unprompted review
Reply from Havenandhammer
Hi Peter,
Thank you for the positive review. We are glad to hear that you had a pleasant shopping experience.
If you have any suggestions on how we can improve, kindly let us know.
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