Heacock Classic Reviews 1,579

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness. Many reviewers specifically mention individual agents by name, highlighting their exceptional service and ability to clearly explain policy details. Consumers appreciate the agents' patience, honesty, and the personal touch they provide, making them feel valued and respected. People also commend the company's customer service, noting the smooth and easy processes for obtaining quotes, updating policies, and resolving issues. The reasonable prices and comprehensive coverage options are well-received, with many reviewers stating that they saved money compared to their previous insurance providers. The user-friendly experience, combined with the expertise of the agents, contributes to a high level of satisfaction among policyholders.

Based on these reviews

Rated 5 out of 5 stars
Verified

I've been dealing with Heacock Classic for more than 25 years. They understand classic performance cars, are very helpful and always available. I've shopped around. The price is fair and the advice... See more

Company replied

Rated 5 out of 5 stars
Verified

The agent was informative and knowledgeable. She took her time explaining the policy and the coverage. She helped me navigate the program and explained the “ how to” in completing the application.

Company replied

Rated 5 out of 5 stars
Verified

I had just bought a classic car and the seller was insured with Heacock already, I had called land spoken to Kaitlyn and he thin 10 mins she had my new policy all set up and I was fully insured ready... See more

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Rated 5 out of 5 stars
Verified

The employee, Jill, exceeded my expectations. She stayed on the phone with me until my problem was resolved. She has a calm, reassuring voice and made me feel as though she truly cared about me as a... See more

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Rated 5 out of 5 stars
Verified

Mr. Coates was extremely helpful in getting us the right kind of coverage. He was very thorough, going step by step on what would fit our needs. Our son-in-law had recommended Heacock Classic and we... See more

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Rated 5 out of 5 stars
Verified

I just renewed my insurance after several years where I could not drive the car. My information was there that probably helped expedite the on boarding experience. It did not take long. The person I i... See more

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Rated 5 out of 5 stars
Verified

After being out of town for 3 weeks I came home to mail from Florida Dept. motor vehicles informing me I had only 3 business days left to prove insurance coverage on one of my cars or my license wo... See more

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Rated 4 out of 5 stars
Verified

great customer service! shout out to Jill (ph# ending in 2573) don't have her last name. she was extremely helpful in explaining what had happened to cause me to lose my insurance(american modern... See more

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Rated 5 out of 5 stars
Verified

Ryan did an exceptional job I recommend his services at anyone. He did absolutely amazing was very honest straightforward and patient. I can’t think him enough for facilitating this. I don’t know what... See more

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Rated 5 out of 5 stars
Verified

Amanda was amazing. She did a very good job helping me get all the required information needed to get the policy enforce on my classic cars. As a previous Haggerty insurance customer, I can only s... See more

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Rated 5 out of 5 stars
Verified

Ginger was outstanding. Staying with Heacock beyond one year will depend on pricing. Seemed a little high but again, customer service was superb!

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Rated 3 out of 5 stars
Verified

It seems that they are excessive with the need of photographs. Maybe I am naive; but I am a collector of vintage vehicles and pay a pretty penny for these vehicles. I have been pretty lucky with m... See more

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Rated 3 out of 5 stars
Verified

My very serious issues began when I had to contact Heacock to remind them that I had never received a renewal for my classic motorcycle. Even then it took nearly two additional weeks consisting of m... See more

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Rated 5 out of 5 stars
Verified

The response time was quick, and collecting data was straightforward. I received a quick quote that turned out to be better in the end. The paperwork was easy to sign and efficient. Overall, I receive... See more

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Rated 5 out of 5 stars
Verified

Been with your company for several years now and as always the employees are very helpful when I need to renew, cancel or whatever I need. The Lady today was very patient with me because of my age and... See more

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Rated 5 out of 5 stars
Verified

Fidel was very professional and kind. He did not rush the process and he listened to what I wanted in the way of vehicle coverage. He also explained what to expect once our call had ended so that I... See more

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Rated 5 out of 5 stars
Verified

Josie was exceptional. Unbeknownst to me I had overlapping multiple policies. She cleaned up the mess efficiently and quickly all along the way being communicative and friendly. Best experience with... See more

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Rated 5 out of 5 stars
Verified

Mr. Portillo provided exceptional customer service resulting in a very pleased new client. Mr. Portillo asked questions which provided discounts and reductions in policy pricing. He explained policy o... See more

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Rated 5 out of 5 stars
Verified

Heacock insurance has good agents who help you through the process and coverages. I shopped around and they were one of the most affordable companies. Steven Coates was very helpful explaining the cov... See more

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Rated 5 out of 5 stars
Verified

The quote process was smooth and easy to follow. I was able to speak with an actual person following my quote quickly in order to answer a few more questions. From there the process went even quicker... See more

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Rated 5 out of 5 stars
Verified

Easy online application process. Followed up with final specific questions and comments the following day. Special thanks to Agent Tammy Bugna for her courteous and professional help. Was referred by... See more

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Rated 5 out of 5 stars
Verified

The agent that worked with me was straightforward and took the time to explain the coverage in detail. I received very detailed information on the specifics of my policy, and the cost breakdown. I nev... See more

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Rated 5 out of 5 stars
Verified

I talked to Susan at Heacock Classic today with concerns over the insured value I had on my '63 SWC. It was clear that she knew her cars, she knew what a '63 split window coupe was, and that's impres... See more

Rated 5 out of 5 stars
Verified

Extremely helpful with my situation. Positive and pleasant representative (Jennifer) walked me through each step of the process. Worked with me on the cost and returned calls promptly.

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Rated 5 out of 5 stars
Verified

Amanda was amazing today! I needed to secure insurance for my new DeLorean purchase and she helped me navigate this perfectly. Very kind and knowledgeable. Thank you!

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Rated 5 out of 5 stars
Verified

Kristi is personal and professional! Easy to talk too and handled the process with ease. I'll be insuring more of my classic autos with Heacock soon.

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Rated 5 out of 5 stars
Verified

I was able to save enough money with Heacock over my previous classic car insurance it was worth changing companies! The process was quick and easy I picked the amount of coverage I desired.

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Rated 5 out of 5 stars
Verified

Steven Coates is awesome! He explained my policy in a very thorough manner and made me feel like I was making the right choice going with Heacock Classic to protect my 67 mustang!👊

Company replied

Rated 5 out of 5 stars
Verified

The Heacock representative, Amanda, was not only helpful but educational. She explained the new (to me) state insurance laws. We were able to get both my classics insured and custom-tailored the cover... See more

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Rated 5 out of 5 stars
Verified

Speaking with agent Steve Coats was a joy. He walked me through the classic insurance coverage and made recommendations that helped me choose the correct coverage and vehicle value

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Rated 5 out of 5 stars
Verified

Ms.Ashley Masterson was very pleasant,andtook her time to make me feel very comfortable with setting up my car insurance policy

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Rated 5 out of 5 stars
Verified

Ryan was patient, understanding and very helpful as I changed my coverage from one state to another. Hope to visit with him if I have another need to call.

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Rated 5 out of 5 stars
Verified

Very great experience! Weston was a pleasure to deal with and handled my quote in a quick and professional way with a great price too!

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Rated 4 out of 5 stars
Verified

Better pricing and coverage than most collector insurance companies. Especially for multiple vehicles. The only issue was the underwriters don't always recognize the market value of more unique mode... See more

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Rated 5 out of 5 stars
Verified

Ryan was very professional and a great help. He treated me with respect and kindness, it was like talking to him in my living room. Ryan is a great asset to your company.

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Rated 5 out of 5 stars
Verified

I called Heacock ins for my classic car insurance as I have used them a couple times before. It was a quick conversation and I got a price now I'm all set for a year

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Rated 5 out of 5 stars
Verified

Autumn was amazing. She made the process simple and easy. My coverage was explained to me and nothing was hidden. Already started telling my friends about it.

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Rated 5 out of 5 stars
Verified

Great talk as a new policy holder and hot rod owner. Very easy and straight forward process. Looking forward to coverage for many years.

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Rated 5 out of 5 stars
Verified

Every step was done right, application on line was easy, rep was thorough and knowledgeable . Pricing was competitive, I did not check further, custom insurance for a custom car.

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Rated 5 out of 5 stars
Verified

Agent was knowledgable and answered all me questions and helped me through the process of getting me the correct auto coverage for the new state I moved to.

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Rated 5 out of 5 stars
Verified

Great experience. I was walked through the entire process. Never felt rushed or pressured. I wish all companies worked this way

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Rated 5 out of 5 stars
Verified

Your insurance agent was very knowledgeable and most helpful in setting up my new policy.

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Rated 5 out of 5 stars
Verified

I am really happy with the price of the insurance. Very reasonable in my opinion. Steven (my agent) was fantastic and made the experience top notch! Five Stars!

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Rated 5 out of 5 stars
Verified

Steven Coats was extremely friendly and knowledgeable helping me set up a policy! He explained many details about the policy and got me ready to roll in no time

Company replied

Rated 4 out of 5 stars
Verified

My experience with the Agency was very Ryan Schroepfer very good ; helpful, and was handed my Incurrence .

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Rated 5 out of 5 stars
Verified

Changes to my account were made easily with a phone call.

Rated 5 out of 5 stars
Verified

Michelle was friendly and made me feel at ease. She made insuring my Defender 90 simple and quick...couldn’t have been easier.

Company replied

Rated 5 out of 5 stars
Verified

Ryan was extremely helpful and I couldn’t be more pleased with the service he provided.

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Rated 5 out of 5 stars
Verified

Easy to get a quote and fair price. Agent was very personable and friendly.

Company replied

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Company details

  1. #16 of 105 best companies in Insurance Agency
  2. #4 of 39 best companies in Auto Insurance Agency

Written by the company

Heacock Classic Insurance is here to provide personally tailored specialty insurance for your Antique, Classic, Collectible, Race or Exotic Collector Vehicles that are living the “Collector Vehicle Lifestyle.”


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Great experience.

The agent was informative and knowledgeable. She took her time explaining the policy and the coverage. She helped me navigate the program and explained the “ how to” in completing the application.

December 3, 2025
Heacock Classic logo

Reply from Heacock Classic

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars
Verified

Responsive even with Thanksgiving…

Responsive even with Thanksgiving holiday.

December 2, 2025
Heacock Classic logo

Reply from Heacock Classic

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars
Verified

Easy to get a quote and fair price

Easy to get a quote and fair price. Agent was very personable and friendly.

November 25, 2025
Heacock Classic logo

Reply from Heacock Classic

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars
Verified

Your insurance agent was very…

Your insurance agent was very knowledgeable and most helpful in setting up my new policy.

October 28, 2025
Heacock Classic logo

Reply from Heacock Classic

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars
Verified

Very helpful and knowledgeable rep

Very helpful and knowledgeable rep

November 4, 2025
Heacock Classic logo

Reply from Heacock Classic

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars
Verified
Heacock Classic logo

Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars
Verified

Experience

Experience

October 22, 2025
Heacock Classic logo

Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars
Verified

Brittney was so helpful and did a great…

Brittney was so helpful and did a great job getting our policy set up . She was very thorough!!

October 29, 2025
Heacock Classic logo

Reply from Heacock Classic

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars
Verified
Heacock Classic logo

Reply from Heacock Classic

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars
Verified

Professionalism

Fidel was very professional and kind. He did not rush the process and he listened to what I wanted in the way of vehicle coverage. He also explained what to expect once our call had ended so that I knew what to expect.

October 28, 2025
Heacock Classic logo

Reply from Heacock Classic

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars
Verified

Recommended

I've been dealing with Heacock Classic for more than 25 years. They understand classic performance cars, are very helpful and always available. I've shopped around. The price is fair and the advice or expertise is rare.

October 28, 2025
Heacock Classic logo

Reply from Heacock Classic

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars
Verified

Ginger was outstanding

Ginger was outstanding. Staying with Heacock beyond one year will depend on pricing. Seemed a little high but again, customer service was superb!

October 24, 2025
Heacock Classic logo

Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars
Verified

Very great experience!

Very great experience! Weston was a pleasure to deal with and handled my quote in a quick and professional way with a great price too!

October 21, 2025
Heacock Classic logo

Reply from Heacock Classic

We are absolutely thrilled to hear that you were pleased with our quick service! Our team works diligently to ensure we meet and exceed your expectations in a timely manner, and we're genuinely grateful for your recognition of our efforts. Don't hesitate to reach out to us in the future, as we're always here to assist you. Once again, thank you for your positive feedback!

Rated 5 out of 5 stars
Verified

Everything was fine.

October 21, 2025
Heacock Classic logo

Reply from Heacock Classic

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars
Verified

took care of issue

October 17, 2025
Heacock Classic logo

Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars
Verified

Competent personnel

Competent personnel, very knowledgeable.

October 16, 2025
Heacock Classic logo

Reply from Heacock Classic

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 4 out of 5 stars
Verified

great service

My experience with the Agency was very Ryan
Schroepfer very good ; helpful, and was handed my Incurrence .

October 14, 2025
Heacock Classic logo

Reply from Heacock Classic

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

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