Headout Reviews 49,624

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness and knowledge, enhancing the overall experience. People also appreciate the locations, finding them beautiful and well-maintained, which contributes positively to their visits. Consumers highlight the user experience as seamless and enjoyable. While there is strong agreement on the positive aspects of location, staff and user experience, opinions on the booking process and the services are more varied. Some reviewers express satisfaction, while others suggest there is room for improvement in these areas. Overall, the company seems to excel in providing memorable and engaging experiences.

Based on these reviews

Rated 4 out of 5 stars

I have always wanted to visit Auschwitz and I am so glad I did. We went in Dec which is low season apparently, however the queues told a different story. Be prepared to wait a little as it is very b... See more

Rated 4 out of 5 stars

Easy access to see the tower. Guide was very knowledgeable and friendly. The tower was spectacular as day turned to night, and we were in the elevator down when the 6 pm sparkle happened. Very magical... See more

Rated 4 out of 5 stars

It’s an interesting tour. The issue is that some stops lack signs indicating where they’ll stop or when the bus driver makes a quick halt. When we redeemed the ticket, the bus device couldn’t print i... See more

Rated 4 out of 5 stars

Really enjoyed the day in the spa. It was not crowded at all and we were able to experience both the indoor and outdoor baths easily. We lingered over breakfast so did not arrive until after 11am but... See more

Rated 3 out of 5 stars

The Churchill Farm was closed due to power outage. We do understand that though it was not planned, there were no staff to provide assistance or information. In the Koala park we made inquiries abo... See more

Company replied

Rated 5 out of 5 stars

Visiting Tropical Islands Berlin as a family was pure joy from the moment we walked in. Our four-year-old’s eyes lit up at the palm trees, sandy “beach,” and warm lagoon, and honestly, ours did too. W... See more

Rated 5 out of 5 stars

Amazing Experience at Dubai Frame! I booked my tickets through Headout, and the whole process was super smooth. The tickets were delivered instantly, and entry was hassle-free — just scan and w... See more

Rated 3 out of 5 stars
Verified

I liked the convenience...when it works. Thoroughly hatted the experience of one of the 2 pairs of 'tickets NOT working. The QR code was wrong or not working and the Hagia Sophia would not accept them... See more

Company replied

Rated 5 out of 5 stars

Well organised, communicated well, and the driver sent a pin so we could track him, arrived promptly, and gave good information. Comfortable minibus. The experience itself was sombre, the guide w... See more

Rated 5 out of 5 stars

Lovely tour! Nice and complete. Our guide Peter was a gem. Super chill guy who made the whole experience very smooth. The instructions and his organization before and during were always very clear.... See more

Rated 5 out of 5 stars

From arriving to the final bows, there didn't seem to be one misstep. The entire show was awe inspiring! I have never seen anything like it nor do I expect to see anything better from another group!

Rated 5 out of 5 stars

Despite having e tickets worked easily. Always apprenhensive wont get a connection. 2 routes, good commentary, bus stop near our hotel. A good day out

Rated 5 out of 5 stars

We went on a day trip to Melk, Hallstadt and Salzburg with Sofia as our amazing tour guide. It was a great experience with an abundance of nature's beauty, interesting historical sights and insightful... See more

Rated 5 out of 5 stars

Headout is the best app for all travelers in UAE. It is comprehensive and compact. Booking tickets and storing all tickets are simple and user friendly. You can retrieve all information from the app i... See more

Rated 5 out of 5 stars

Great tour. Our tour guide Alice was great. She was very knowledgeable and interactive with our group. Also having a great tasting experience was amazing. Overall 10/10 experiences and definitely wort... See more

Rated 5 out of 5 stars

My favorite part of Korwa Tour!!! Lotte World Tower, soaring at 555 meters, is a stunning architectural marvel that offers breathtaking views of Seoul from its observation deck. This iconic skyscra... See more

Rated 5 out of 5 stars

I took my 18y old daughter last night. To see her get up towards the end, clapping, dancing & singing along was a joy to behold. The talented actors & performers are really unique

Rated 5 out of 5 stars

Love how the animals are kept and the environment. Maybe a better communication about where to go would be appreciated. Everything was beautiful, it takes at least 5 hours to explore everything

Rated 5 out of 5 stars

Excellent experience! I was very impressed by the organization, punctuality, and customer service I received at all times. The instructions were very clear, and they sent multiple text messages... See more

Rated 5 out of 5 stars

I visited Mercer Labs for my birthday, and it was absolutely worth it. The line wrapped around two corners, but the experience made every minute waiting to get in worthwhile. The "One Piece" exhibit w... See more

Rated 5 out of 5 stars

thank you so much for making this day unforgettable for me and my family. It was an incredible experience, and we all love it so much.

Rated 5 out of 5 stars

Perfect morning to go for a stroll through park Güell! Not crowded at all and absolutely beautiful scenery. The botanicals were incredible to see this time of year and the birds were chirping so nicel... See more

Rated 5 out of 5 stars

I am completely satisfied with the experience. Me and my partner visited Harry Potter Studios. The bus was.on time and the driver was hilarious but not disturbing at all. The bus was comfo... See more

Rated 5 out of 5 stars

My brother and I experienced theatre for the first time with Wicked at the Victoria Theatre in London, and it exceeded every expectation. Even knowing the story from the film, the cast managed to make... See more

Rated 5 out of 5 stars

We had a great time and would recommend this tour to anyone visiting Edinburgh! It really helped us get a layout of the city and decide what attractions we wanted to visit. We loved that we could get... See more

Rated 5 out of 5 stars

Very smooth ticketing process via head out. Cut the line and headed straight to the queue for the actual event. Ease of booking, finding the tickets on WhatsApp and on app was very convenient. 100/1... See more

Rated 5 out of 5 stars

The theater is amazing—beautiful like a museum and at the same time spacious enough for the crowd to spread out. The performance was great, and we loved the costumes and special effects. The actors we... See more

Rated 5 out of 5 stars

It way extraordinary, the cast, the songs, the theatre and also all the little tricks (vanishing of the phantom, lighting tricks with the candles and the chandelier) that made this piece excellent. Th... See more

Rated 5 out of 5 stars

Our tour guide Abby was AMAZING!!! She was ver knowledgeable and engaging. Great sense of humor. If you get her as your tour guide you will not be disappointed!

Rated 5 out of 5 stars

Federico P was an AMAZING tour guide. He was intelligent, knowledgeable, and passionate about the history and culture of Lisbon. He knew how to navigate Jeronimos Monastery well and made sure we saw e... See more

Rated 5 out of 5 stars

It was awesome. The tickets were delivered promptly. If you can, go during late afternoon/around sunset for best view. Would definitely do this again during next trip to Vegas!

Rated 5 out of 5 stars

The Liverpool FC Stadium and Museum Tour - is a must for all fans! It's an unforgettable experience for any football enthusiast. From the moment you arrive at Anfield, the atmosphere is electric. T... See more

Rated 5 out of 5 stars

I had a wonderful time at the Art Aquarium Museum in Ginza! The entire experience was beautiful, relaxing, and surprisingly immersive. The way the lighting, music, and art blended with the movemen... See more

Rated 5 out of 5 stars

A wide selection of tickets. The very convenient tickets are suitable both for people who enjoy exploring everything on their own and for those who want to learn more in depth with a guide. For me per... See more

Rated 5 out of 5 stars

Visiting Dubai Miracle Garden feels like stepping straight into a colourful fairytale. Spread across a huge area, the garden is filled with millions of flowers arranged in stunning shapes... See more

Rated 5 out of 5 stars

I just attended a performance at Flamenco de Leones in Madrid, and it was truly unforgettable. From the moment the lights dimmed, the entire room felt alive — the kind of atmosphere that pulls y... See more

Rated 5 out of 5 stars

It was trully a great experience visiting the Eiffel Tower. There are many things to visit in Paris that we didn't know about, thankfully, our guide Alesio was outstadning at giving us all the ans... See more

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Company details

  1. #147 of 197 best companies in Travel Agency

About Headout

Written by the company

Headout

Headout is home to the world’s best real-life experiences - from expert-led tours to incredible landmarks, activities, events, and everything in between. Its mission is to inspire people to get up and close with the world we live in by building the most seamless and affordable booking platform. So far, Headout has served more than 30 million guests from 196 countries across 81 destinations and is available in 9 languages. It has raised $60M+ from top-tier investors and is headquartered in New York with 9 global offices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

50K reviews

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Replied to 99% of negative reviews

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Rated 5 out of 5 stars

A genuinely brilliant trip on the…

A genuinely brilliant trip on the London Eye. We were very pleased that the queue was minimal; pre-booking paid off and we got a discount, and we got straight onto the wheel. The capsule was ideal—it was not too crowded, allowing everyone ample space to move and take photos. A major plus: the glass on the capsule was perfectly clean, which allowed for excellent, clear views of all the major landmarks. Highly recommend!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Initially I presumed lounge access…

Initially I presumed lounge access would be beyond my price range but was really surprised when I saw a discounted rate online. After my flight from Sydney and facing a 5hr layover, I was welcomed at reception and shown where to book my shower. The shower room was clean and the hot water and fluffy towel was very welcome. However the 20min time limit wasn't advised and only when I saw the notice in the shower room I realised there wouldn't be enough time for me to wash and dry my hair and redo make up. That wasn't a problem on this occasion. At 5.30am there was still a choice of seating area and a good choice of food at the buffet. The machine made surprisingly good cappuccino! I was delighted when a staff member suggested I might like to relocate seating to a booth with a spotlight - she had seen I was doing some embroidery and thought I might appreciate more light. My 3 hour stay was just right and the lounge was very quiet, comfortable and relaxing. Also a bonus was my gate was only a 5min walk away. I would recommend the Plaza Premium lounge for transmitting through Dubai and will definitely book again. Thank you

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

We booked through them to get tickets…

We booked through them to get tickets for Auswitz so will be able to by pass ques with pre bought ticket and transport with guide. WELL what a scam. We were supposed to be picked up at meeting point at 6.30am. But then get sent a message that we had to change time to 1.20am. Could not get hold of anyone to ask why? So with no sleep off we went to pick up point at 1.20am. Us along with many others were then just dropped off at the museum and left their at 2.30am for 5 hours in freezing cold and rain. Then the guides arrived who then bought our tickets not pre bought or avoiding ques!!! What a scam. I would never book through them again do not use 20 odd other people on the coach all the same experience.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, easy and fast process

It was easy buying the tickets, I did not need to change tickets. I went directly to the entrance and presented my ID. reliable, fast and easy process!

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Simply amazing!

I went with my boyfriend not knowing exactly what we were expecting but it turned out to be one of the most exciting and fun things we did in our 5 days stay in Dublin!
We were part of the first morning group and our ticket included not only the self guided tour and free drink on the rooftop, but also the Guinness pint with your pic printed on it.
Since the beginning the staff was so nice and helpful, always willing to help you with anything and always greeting you with a smile. The tour started at the ground floor were one of the staff members briefly explained to us the tour and some fun facts and information about the establishment and once he was done explaining the self guided tour started. It was very intuitive since everything was well explained and the arrows on the floor and walls definitely helped with my orientation issues haha! The pictures, the environment, the sound and movies you were shown were stunning and absolutely made you immerse in the process of how one of the most famous beers in the world is made from scratch. We had some much fun because of how interactive was everything, from the tasting experience, where you were given a tiny sample of Guinness, to the rooftop, were you could admire not only the establishment but the whole city.
This experience definitely left us with some incredible memories and we do recommend it to anyone who has the chance to visit it!

December 8, 2025
Unprompted review
Rated 4 out of 5 stars

Amazing Experiences Made Easy

Booking with Headout was a breeze! I found unique tours and activities that I wouldn’t have discovered otherwise. The platform is intuitive, and the booking process was fast and secure. Everything went smoothly, and the guides were fantastic. A brilliant way to experience new cities and attractions.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Sensational guide

There was no guide in Portuguese but I managed to understand very well in Spanish and our guide was simply sensational. Without him I have no doubt that the tour would not be the same. Thank you

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

Booked shuttle bus

Booked shuttle bus to take us from krackow to Auschwitz, they took my money confirmed our tickets and then emailed me to cancel, 12 hours before we were due to go citing lack of availability? But you confirmed my ticket and took my money. Ok so never mind, I just booked the train instead at half the price. However, despite assuring me a refund was in the way, it appears it’s not and I now have to spend my time chasing this! I do not recommend this company, I feel they are selling tickets for things they dont have and then keeping your money! To me that’s a scammer

December 4, 2025
Unprompted review

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