Hedgeapple Reviews 215

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their fantastic quality and beauty. Consumers also appreciate the competitive pricing, often finding items at lower prices compared to other retailers. The fast and efficient delivery service, along with perfect packaging, further contributes to the positive experiences. People express satisfaction with the ordering process, finding it easy to browse and make purchases. The customer service receives accolades for its responsiveness, courtesy, and professionalism, with staff members going above and beyond to address inquiries and resolve issues promptly. Overall, reviewers are impressed with the company's commitment to customer satisfaction and express a strong likelihood of making future purchases.

Based on these reviews

Rated 4 out of 5 stars
Verified

First and foremost, my table is beautiful. It’s an art piece! The only reason I didn’t give them a 5 was because my delivery date was moved, but it did arrive and I was very happy with my product.

Rated 4 out of 5 stars
Verified

Delivery company they used was horrible. They had to reschedule after waiting weeks then it was delivered at 830pm due to a truck problem. Cabinet was packaged well and is beautiful. But I would t... See more

Company replied

Rated 4 out of 5 stars
Verified

The dresser top was not attached…this was found after it was unboxed…delivery people had left Update…Hedgeapple contacted me and has fixed the issue…very prompt and very courteous handling this issu... See more

Company replied

Rated 4 out of 5 stars
Verified

It's a nice, solid piece, delivered on time and well packed. The grey-blue color is very pretty, and just what I was looking for. However, I wasn't so crazy about the brown smudges. I suppose that the... See more

Rated 5 out of 5 stars
Verified

I’d never ordered from Hedgeapple before. I called customer service to inquire about delivery times for a heavy piece of furniture. I was happy to be able to reach a person on the phone right away. T... See more

Company replied

Rated 5 out of 5 stars
Verified

My torchiere floor lamp arrived in perfect condition. The packaging of the lamp was meticulous. Hedgeapple kept me informed as to shipping and arrival dates. I wouldn’t hesitate to do business with th... See more

Company replied

Rated 5 out of 5 stars
Verified

I've worked with Amber on my orders. She is extremely helpful and proactive in sharing information about timing of shipping. I enjoy working with her very much.

Rated 5 out of 5 stars
Verified

I recently had a really negative experience with another small high-end furniture store, trying to purchase the same rug. Incredibly long time to ship, disingenuous return policy, etc. After that nigh... See more

Company replied

Rated 5 out of 5 stars
Verified

Truly one of the best companies I’ve ever dealt with. An actual person answers your call each & every time & they are so nice, professional & a pleasure to deal with. In addition they always answer an... See more

Company replied

Rated 5 out of 5 stars
Verified

My experience with Hedgeapple was first rate! I have never purchased anything from them and I had a bad experience with another small furniture company, so I was a little hesitant. But I am happy to... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a set of dining chairs from Hedgeapple and the entire experience was terrific from start to finish. Website is easy to navigate, with a great selection of options without being... See more

Company replied

Rated 3 out of 5 stars
Verified

There wasn't a lot of communication or a way to track or check into my order. Then is says my ordered shipped one day, and you're the next state over. However, I won't get my order for another 18-20 d... See more

Company replied

Rated 5 out of 5 stars
Verified

Browsing and buying is so easy. My Four Hands Kelden coffee table was delivered timely with white glove service! Delivery guys were prompt and courteous, placed the table exactly where I wanted it,... See more

Rated 5 out of 5 stars
Verified

Quality furniture; Great price! I bought a beautiful console online (also sold at major retailer for much more $). The shipping was fast, free and customer service was lovely. I will definitely buy fr... See more

Rated 5 out of 5 stars
Verified

The rug was not is stock. We had the option of cancelling the order and getting a refund or waiting for it to come in.There was good communication regarding the status of the rug. It arrived a bit ear... See more

Company replied

Rated 5 out of 5 stars
Verified

I purchased a small flower pot that unfortunately arrived broken, through no fault of the team at Headgeappls. Amber was quick and helpful getting a replacement ordered, which arrived soon in safe con... See more

Rated 5 out of 5 stars

I discovered HedgeApple completely by chance through a Google Sponsored ad. The great price of the piece that I was in search of caught my eye, so I researched this company. I liked that they had a st... See more

Company replied

Rated 5 out of 5 stars

I have ordered 8 or 9 items from Hedgeapple over the last year, most recent order arrived this month, and my experience with the products, the shipping, delivery and the customer service has just been... See more

Rated 3 out of 5 stars
Verified

Normally, I have found that publicly available sales discounts can be applied on top of trade discounts for my clients. This was not the case at Hedgeapple which was disappointing.

Company replied

Rated 5 out of 5 stars
Verified

I found a lamp with you which was $40 cheaper than all other sites for the exact same lamp. Plus none of the other sites had information on how the shade attached as I planned to change out the shade... See more

Rated 5 out of 5 stars

Absolutely loved the bedroom furniture from Hedgeapple! The designs are so unique and well-crafted. They truly bring a warm and cozy vibe to my space. Highly recommend!

Company replied

Rated 5 out of 5 stars
Verified

Fast, efficient service with clear communication. I'm very pleased and impressed that they got me a table that was quickly sold out. Thank you Hedge Apple.

Company replied

Rated 5 out of 5 stars
Verified

My kitchen table was packaged well, and was beautiful and in perfect condition. I could not be happier with Hedge Apple. Will order again

Rated 5 out of 5 stars
Verified

Your website was very easy to navigate and checkout was quick. I had an issue with a discount code and emailed you guys. The issue was addressed immediately.

Company replied

Rated 5 out of 5 stars
Verified

The product I purchased came quickly, packaged well, and much better price than any other site. The customer service department was impressive and very responsive to my many questions.

Rated 3 out of 5 stars
Verified

Love your products - but trying to return items I had to send several reminders - But, thank you for sending shipping labels

Company replied

Rated 5 out of 5 stars
Verified

We got our coffee table on time as they promised when we placed the order. First experience and I definitely recommend them.

Rated 5 out of 5 stars
Verified

I purchase this beautiful linear chandelier for my dining room and it looks gorgeous. Good quality it was everything I expected.

Rated 5 out of 5 stars
Verified

Hedgeapple's customer service was excellent and they were proactive in taking care of an issue that I had with a product that I received.

Company replied

Rated 5 out of 5 stars
Verified

Fantastic personal attention both online and in the local Hedge Apple Store! Quality and stylish furniture and decor - we’ll definitely be shopping here again,

Company replied

Rated 5 out of 5 stars
Verified

Amazing as usual. Great price. Fantastic product. Super fast delivery and packaged perfectly. I would highly recommend purchasing from Hedgeapple

Rated 5 out of 5 stars
Verified

Customer service was very helpful when I ordered my rug. The rug was delivered sooner than anticipated and is beautiful.

Company replied

Rated 5 out of 5 stars
Verified

The vanity stool was just what I was looking for; it fits perfectly in the area and looks great! Good quality, a little heavy, but design wise I love it!

Company replied

Rated 5 out of 5 stars
Verified

Great price, the light arrived ahead of schedule, and looks beautiful!

Company replied

Rated 5 out of 5 stars
Verified

Everyone compliments on how beautiful the table is. It’s in an elevator lobby.

Rated 5 out of 5 stars
Verified

Best price and quick shipping/delivery! Love my chairs and would buy from Hedgeapple again!

Company replied

Rated 5 out of 5 stars
Verified

Delivery was perfect. Loveseat is "as advertised"...and we love it.

Company replied

Rated 5 out of 5 stars
Verified

Responsive, courteous and professional. Will definitely do business with them again! Thank you!!

Rated 5 out of 5 stars
Verified

Fast shipping on a back ordered item. Everything came securely packaged!

Company replied

Rated 5 out of 5 stars
Verified

Our mirror arrived damaged. However, Hedgeapple was responsive and quickly replaced the mirror!

Company replied

We perform checks on reviews


Company details

  1. #94 of 162 best companies in Furniture Store
  2. #19 of 40 best companies in Bedroom Furniture Store
  3. #52 of 92 best companies in Decoration and Interior Design Store
  4. #2 of 3 best companies in Furniture Wholesaler

About Hedgeapple

Written by the company

HedgeApple is filled with stylish products, competitive prices, and all of the interior design ideas, professional advice and inspiration that you need to create beautiful, livable rooms. We want to take the fear out of home decorating and encourage people to feel confident about expressing their personal style in their homes.

From our vast collections to our practical interior design tools, how to guides, decorating ideas and videos, our aim is to provide you with a personalized experience that will fill you with inspiration and leave you feeling excited about your design journey at hedgeapple.

We are a small town business located in Lawrence, Kansas, in America's heartland. We run HedgeApple with the same care and personal service that is synonymous with small-town life. We pride ourselves on offering great products, great prices and great customer service.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

215 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

Delivery

I took time off from work, spent the entire day waiting for my delivery only to be utterly disappointed with a no show by metropolitan warehouse and delivery. This was not the first time Metro stiffed me and postponed my delivery date.

November 15, 2025
Hedgeapple logo

Reply from Hedgeapple

Hello Jeremy,

I am so sorry to hear about the issues with your delivery date with Metropolitan Freight. Per the communication we see, their driver had to cancel the delivery due to a mechanical break down with their truck. I know that must be incredibly frustrating to take time out of your day only to be told after the fact that the delivery isn't being completed.

I've instructed one of our team members to reach out to you this morning and work on getting this resolved. We will make sure to do everything we can to make this right.

- The HedgeApple Team

Rated 4 out of 5 stars
Verified

Artsy center coffee table

First and foremost, my table is beautiful. It’s an art piece! The only reason I didn’t give them a 5 was because my delivery date was moved, but it did arrive and I was very happy with my product.

October 14, 2025
Rated 5 out of 5 stars
Verified

Excellent customer service

Hedgeapple's customer service was excellent and they were proactive in taking care of an issue that I had with a product that I received.

October 17, 2025
Hedgeapple logo

Reply from Hedgeapple

Hey Susan,

I'm very sorry to hear you're having trouble with the clock you purchased. I'm not showing you've attempted to reach out to your customer service team yet about this issue, I will go ahead and have one of our team members contact you right away to sort this out.

- The HedgeApple Team

Rated 5 out of 5 stars
Verified

All around excellent experience

I’d never ordered from Hedgeapple before. I called customer service to inquire about delivery times for a heavy piece of furniture. I was happy to be able to reach a person on the phone right away. Their customer service is top-notch. Not only did they honor a price match, they were able to cut five weeks off of the delivery time ensuring I had the package before the holidays. I will definitely use them again.

October 18, 2025
Hedgeapple logo

Reply from Hedgeapple

Thank you for leaving us a review about your experience Jami! We genuinely appreciate hearing such positive feedback about our team. Please enjoy your new Vara Etagere and let us know if you ever need anything!

Please come back and shop with us again.

- The HedgeApple Team

Rated 5 out of 5 stars

I recently ordered a set of dining…

I recently ordered a set of dining chairs from Hedgeapple and the entire experience was terrific from start to finish. Website is easy to navigate, with a great selection of options without being super overwhelming.

What really stood out to me was the customer service. Their team was incredibly helpful — she responded promptly to my questions, kept me updated throughout the process, and made sure I had everything I needed before the chairs were even shipped. It's nice working with a company that has a small team, where you call and you know who will answer every single time and they will know what is going on with your order without being bounced around.

The delivery process was just as seamless. My chairs arrived on time, in perfect condition, and the delivery team was polite and professional. Everything was well-packaged and easy to set up. Wouldn’t hesitate to order from them again — already eyeing a matching dining table!

October 1, 2025
Unprompted review
Hedgeapple logo

Reply from Hedgeapple

Thank you for your review Derrick! We really appreciate all of your kind words and are thrilled that you love your new chairs!

- The HedgeApple Team

Rated 1 out of 5 stars

Do not order from HedgeApple- horrible…

Do not order from HedgeApple- horrible quality and customer experience.

My item arrived damaged (both the legs of the table damaged and drawer does not work). Refusal to return the item.

October 23, 2025
Unprompted review
Hedgeapple logo

Reply from Hedgeapple

Hello Laura,

I'm so sorry to hear about your experience with your table. It looks like this review was left without any order details being included. If you could please provide that information so I can investigate further.

- The HedgeApple Team

Rated 5 out of 5 stars
Verified

My torchiere floor lamp arrived in perfect condition.

My torchiere floor lamp arrived in perfect condition. The packaging of the lamp was meticulous. Hedgeapple kept me informed as to shipping and arrival dates. I wouldn’t hesitate to do business with them again. I was extremely pleased with their service.

September 28, 2025
Hedgeapple logo

Reply from Hedgeapple

Thank you for leaving us a review and all of your kind words! We're thrilled to hear you love your new lamp.

- The HedgeApple Team

Rated 5 out of 5 stars
Verified

It all went well

It all went well. Product is just as described and delivery was easy.

September 26, 2025
Hedgeapple logo

Reply from Hedgeapple

Thanks for the feedback Jared!

- The HedgeApple Team

Rated 5 out of 5 stars
Verified

Impressed with this company!

Customer service was very helpful when I ordered my rug. The rug was delivered sooner than anticipated and is beautiful.

July 22, 2025
Hedgeapple logo

Reply from Hedgeapple

Thank you so much for leaving us a review! I'm thrilled that you love your new rug, please come back and shop with us again soon!

- The HedgeApple Team

Rated 5 out of 5 stars
Verified

Great Experience All Around

I recently had a really negative experience with another small high-end furniture store, trying to purchase the same rug. Incredibly long time to ship, disingenuous return policy, etc. After that nightmare, purchased the same rug from Hedgeapple at a better price (best price I could find online) and the rug was at my door within a few days. I even forgot to input my welcome code discount, and customer service quickly and kindly applied it. Just a great experience all around and will definitely be shopping here again.

July 30, 2025
Hedgeapple logo

Reply from Hedgeapple

We’re so glad you found us after that frustrating experience elsewhere. It means a lot to hear that our pricing, fast shipping, and customer service made such a difference for you. We’ll be here whenever you’re ready for your next piece!

The HedgeApple Team

Rated 5 out of 5 stars
Verified

Your website was very easy to navigate…

Your website was very easy to navigate and checkout was quick. I had an issue with a discount code and emailed you guys. The issue was addressed immediately.

August 6, 2025
Hedgeapple logo

Reply from Hedgeapple

Thank you so much for your review! I'm thrilled to hear you had a great experience so far. Please reach out to us if you ever need anything and we hope you love your new lamp!

- The HedgeApple Team

Rated 1 out of 5 stars
Verified

Shipping time is not as indicated when…

Shipping time is not as indicated when checking was advised 7-10 days it’s been a month! No one can give me an answer on where my sofa is!

July 6, 2025
Hedgeapple logo

Reply from Hedgeapple

Hey Brenda,

I'm sorry to hear about any frustration regarding the lead-time and shipping time on your order for the Moe's Roman L Shaped Sectional. I do see here that your order has shipped with our freight carrier (AIT) and is confirmed picked up as of 07/23. Our "7-10 days shipping times" listed on the website start once the item has been picked up.

I do see here that it may have taken a bit longer than original reported for the order to get out the door from our warehouse and for that I sincerely apologize.

I will have one of our team members attempt to call you now to ensure you have all the necessary information.

- The HedgeApple Team

Rated 5 out of 5 stars
Verified

Great price

Great price, the light arrived ahead of schedule, and looks beautiful!

July 1, 2025
Hedgeapple logo

Reply from Hedgeapple

Thank you for leaving us a review Barbara! We hope you love the new Pendant Light for many years to come.

- The HedgeApple Team

Rated 5 out of 5 stars
Verified

Hedgeapple exceeded all of my expectations!

My experience with Hedgeapple was first rate! I have never purchased anything from them and I had a bad experience with another small furniture company, so I was a little hesitant. But I am happy to report Hedgeapple exceeded my expectations in every way! I love my new table and it was easy to set up White Glove delivery service. Thank you!

June 23, 2025
Hedgeapple logo

Reply from Hedgeapple

Thank you so much for giving us a chance, especially after a less‑than‑great experience elsewhere. We’re thrilled to hear that everything from the White Glove delivery to your new table exceeded your expectations. Enjoy your table for years to come!

- The HedgeApple Team

Rated 5 out of 5 stars
Verified

The rug was not is stock

The rug was not is stock. We had the option of cancelling the order and getting a refund or waiting for it to come in.There was good communication regarding the status of the rug. It arrived a bit earlier than predicted and it is perfect on our deck

June 5, 2025
Hedgeapple logo

Reply from Hedgeapple

Thank you for sharing your experience! We appreciate your patience while the rug was out of stock, and we’re glad our updates kept you in the loop. It’s great to hear it arrived sooner than expected and looks perfect on your deck.

- The HedgeApple Team

Rated 5 out of 5 stars
Verified

Great Company

Truly one of the best companies I’ve ever dealt with. An actual person answers your call each & every time & they are so nice, professional & a pleasure to deal with. In addition they always answer any questions you might have. Their return policy is the best & they ship free. A company who you can trust, which is hard to come by today.

June 12, 2025
Hedgeapple logo

Reply from Hedgeapple

Thank you so much for the kind words Marlyn! We work hard to make everything—from shipping to returns—as smooth and transparent as possible. Thanks again for your trust in us!

- The HedgeApple Team

Rated 5 out of 5 stars
Verified

Great Customer Service

Our mirror arrived damaged. However, Hedgeapple was responsive and quickly replaced the mirror!

May 23, 2025
Hedgeapple logo

Reply from Hedgeapple

Thank you for letting us know. We’re sorry the mirror arrived damaged, but we’re glad our team was able to get a replacement to you quickly. Enjoy your new mirror!

- The HedgeApple Team

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