Hiboy  Reviews 1,087

Great Support, I been a hiboy fan since the beginning with the hiboy titan , than Titan pro , and now with the new version of the hiboy titan. This series is an upgrade for safety with the dual... See more

We had been having issues with the handle bar so I went and purchased an extra part. When that didn't work out for me either hiboy stepped in and sent me an entirely new set of parts. This worked an... See more

I would very much like to commend the team at Hiboy. After several issues and a simple post regarding my issues. Team Hiboy has responded immediately to resolved my concerns. I would like very muc... See more

We had a difficult to identify issue with your Hiboy scooter. After a number of failed attempts at troubleshooting, we were able to correctly identify and replace the effected part. I'm so grateful... See more

Hello everyone this is Vic again to tell anyone looking for a good scooter from a great company get a Hiboy. I was having an issue with my Ecom 14 and Hiboy took care of the problem in no time. Now I... See more

I bought 2 scooters Max Pro with the Extend protection for my 2 grandsons last Christmas.One had a accident with his .Unfortunately, nothing major for my grandson but the board was seriously damaged... See more

I have a Hi-Boy Max and it's badass, but I have an issue with the fact that I've had it about a year or so and I'm about to put the 3rd rear inner tube in it. I don't do tricks on it or treat it... See more

Nancy was very efficient and easy to communicate with my new scooter that had a cut wire. She was a great help and assured that it should not be the way it was. She immediately asked me for informati... See more

Cindy was very helpful and accommodating for as much as customer service can be accommodating. I’d much rather have a product that doesn’t break often HOWEVER, this review is about how great t... See more

Chloe 🌸 is by the best help I could have ever gotten!!!! Every time I sent a email or she sent one, there was always a response in a reasonable time and when I say reasonable I mean quick like 5-15 m... See more

I would definitely purchase from this brand again. All thanks to customer service. It’s a given that things don’t go 100% perfect 100% of the time, that said, customer service steps in and makes up t... See more

Best Customer Service I’ve received in a long time. I’m currently have been dealing with Amazon Customer service for about a month and a half now. I resembled this issue with Hiboy in 3 days. Chloe wa... See more

The hiboy company is very helpful and stands behind their products! Our son absolutely LOVES his Max Pro and has put many miles on it saving gas while attending college.

The support service was really efficient, quick and kind. They helped me find a solution to my issue and sent me the new piece right away. The communication was very smooth by email and they checked i... See more

The throttle on my son’s scooter started to stick when pushed at least 1/2 way. I contacted HIBOY support who replied right away. Even though the warranty had expired 2 months prior they agreed to sen... See more

I bought an e-scooter and had few problems. When I send e-mail to Hiboy Support Team, they always reply back right away with solutions. Their support system is very well organized. Even after p... See more

Well I had my scooter for almost a year ..riding almost everyday all day inbetween charges..towards the end one of my rides I received an error code and it wouldn’t go off or let me use my scooter ..I... See more

I had E7 error on my scooter and it was under warranty. They sent the replacement tire free of charge and guided me via videos , when I was stuck during the installation because my cable getting stuck... See more

My kids ride their scooters to school, about 3 miles each way, and the scooters have worked wonderfully for over a year. Recently, somehow one of them managed to catch the front wheel and it twisted a... See more

I had a great experience with this company. I’ve used my scooter regularly for the past 5 months and when my rear fender hook broke, I emailed the company. Nancy from HiBoy support responded the same... See more

Ordered motor hub for S2R Plus and received wrong motor. Had to drive 29 miles away to exchange it and have it installed, took over 2 hours and I had the old motor uninstalled, totally amateur work.... See more

Working with Nancy in Customer support was so easy, and we were able to get our scooter up and running again very quickly. Very happy with our hiboy scooter and even happier knowing that we have such... See more

I have a 4 year old HIBOY S2 Max that I love. I maintain it myself… so support and parts availability are important!! HIBOY support is beyond excellent. Yep… I was shocked too. Emails are responded... See more

Prior to Hiboy scooters we had another name brand where we had several issues and bad customer support. Since we have purchased two of the Hiboy scooters we only had one issue and their customer suppo... See more

Our S2 Pro experienced issues less than one year after purchasing. However the customer service team was very helpful and responsive. They promptly sent the new parts along with installation videos (a... See more

Great customer service. I bought the Hiboy S2R+ and overall the scooter is great especially with the replaceable battery which I think is a must have. However I highly recommend getting a tire inflato... See more

I’ve had a couple of issues with the 2 scooters I purchased almost a year ago, however Mina at Hilboy gave the best customer service. It was easy and pleasant to request a replacement part and get it... See more

Great customer service experience! Nancy, the customer service agent set me up with a new seat for my bike, and it came in good time with the added bonus of a seat post! Well done! I’m very happy with... See more

I've been using and selling Hiboy scooters for about one and a half years now and have had almost no problems. The few times that I did have trouble, Hiboy's support team was very helpful and sent new... See more

Very good service, nice people available and reactive, reasonable prices, fast delivery...what else do we need?

We were past our warranty period and Hiboy still responded to my email quickly and sent me a part to (hopefully) fix the scooter free of charge. Amazing customer service by Cherry!

We bought our son a balance last Christmas & it’s still going strong. He rides is EVERY DAY, he is rough too. Its got many miles on it from our dirt road, back yard, baseball fields, and many campgrou... See more

Scooter broke after couple of months. They sent parts for me to fix. Ended up having to send the scooter back and they fixed it. Satisfied customer.

Great product. Great customer service. I purchased a rear wheel assembly for my son and paid thru afterpay. Claire emailed because the address were mixed and she didn't want my order delivered wrong .... See more

Sent a new handlebar to fix an error code, everything worked out and even received a free phone holder for scooter. Thanks for the quick service

Awesome gift for our daughter! Bike arrived on time & in perfect condition. She absolutely loves riding on it!

Always a pleasure and eager to help with any issue that arises.

Hiboy costumer service acted promptly to my request to make changes to my order and was very helpful throughout the process. Sumi kept me duly informed of the status of my change in order and its de... See more

Although I didn't have a box to ship back my scooter when it got damaged, Hiboy sent me a box so I could get my replacement scooter. I am very grateful.

Had multiple issues with both Hiboy scooters that I own, but Hiboy stood by their product and continued to send replacement parts and even replaced a scooter when it became necessary. It did take a w... See more

Nancy at customer service was very helpful and quick to respond to emails. Had my scooter since 2021 and experienced a battery failure, they were quick to diagnose the issue and send me a quote for a... See more

Absolutely outstanding customer service experience with the Hiboy team! I was struggling to connect my used S2 Pro scooter to the app because it was locked to the previous owner, but the support team... See more

Nancy is one of the most helpful, positive, honest, and supportive individuals I’ve ever had the pleasure of working with. I’m truly grateful for all of her help.

This company stands behind its products. My experience has been similar to many other reviews here. I purchased a refurbished electric scooter. It was not charging properly. The customer support team... See more

I bought a scooter from them over a year ago and this is the first time I’m having any issues with it. My battery died and I talked to customer support, and a really nice lady helped me out and sent m... See more

I recently purchased a scooter from Hiboy and the entire experience was excellent. Even when a third-party delivery issue came up, Chloe from Hiboy went above and beyond to help. Her communication was... See more

⭐️⭐️⭐️⭐️⭐️ 5/5 Review I had a great experience with Hiboy’s customer support. When I ran into an issue with my scooter, their team responded quickly and helped me right away. They sent out a repl... See more