The technician was the best part of this experience—professional, patient, and competent. But the repair process was frustrating: parts were back ordered and the final repair cost ended up higher than the original purchase making a replacement would’ve been the smarter outcome. Sears should do a better job setting expectations, confirming parts availability before scheduling, and offering replacement/refund when a repair becomes uneconomical. I’m grateful for the technician, but I wouldn’t repeat the process.

Ordered solar water cans for Christmas on Dec 1st and no response from company but the did take the money from my credit card.. Can't find any phone Number nor contacts. Did email to  and it came back as not found.,????
Edmund Gaskill

Clearly something at Swann has changed, used to great service and fast dispatch, customer service is poor at best and shipping dispatch is terrible, very efficient at taking your money and from there down hill, management needs to pick there game up, very poor service, 

Would be nice if you told people what the unit came with instead of suckering them into adding them after the purchase.  Really Childish.  
Why don't you just be up front and show the unit and what comes with it and what can be added  as add ons, all on the same page with a running total, 
Or you afraid you can't sucker people into your stupid trap? 

I am a repeat customer of AppliancePartsPros.com for the past 9 years. Nearly all my business with them has been positive. Their factory original parts are genuinely advertised. The return policy is valid & useful to have 365 days to consider.

Great products great service never disappoint

The quick reply to emails by siki was very helpful in letting me know that everything was fine and not to worry I would receive my order and I did thank you sisi and merry Christmas 

Mitch made whatever I asked possible.   .
The personal touch made all the difference.

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