Home Outlet Direct Reviews 137

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the products purchased, highlighting their excellent quality and sleek, modern designs that seamlessly fit into their kitchens. Consumers appreciate the practical layout and ample storage space offered by appliances like refrigerators with French doors and two freezer drawers. The reasonable prices, combined with the product's functionality, make it a worthwhile investment for many. People also rave about the outstanding service provided by the company. The prompt and accurate responses to inquiries, coupled with the willingness to go the extra mile to ensure customer satisfaction, create a positive and trustworthy experience. Consumers are happy about the fast delivery service and the careful packaging that prevents damage during shipping. The company's commitment to resolving issues quickly and efficiently further enhances customer loyalty.

Based on these reviews

Rated 5 out of 5 stars

We've been really happy with our Forno oven, especially since we wanted something with no electronics, and that's exactly what this is. A major plus: it works completely without electricity,... See more

Rated 5 out of 5 stars
Verified

So far it’s been a great experience. I found a gorgeous black with bronze handles fridge and stove for the same price as a stainless set at the local furniture store. I haven’t received it yet tho so... See more

Rated 5 out of 5 stars
Verified

One of my appliances was sold out nationwide. It took a couple of months to finally get it from the manufacturer. During that time I would call or email for updates on it. Every person I spoke with or... See more

Rated 5 out of 5 stars
Verified

This is a very nice refrigerator for the price. Definitely better quality than other brands at this price point. I would certainly buy the Thor refrigerator again. I would also like to mention that I... See more

Rated 3 out of 5 stars
Verified

Customer service was terrible. I was told I would be given a call back for over a week straight. I was expecting my appliances a month before I received them. Home outlet direct kept telling me they a... See more

Rated 5 out of 5 stars
Verified

Bought a beautiful Forno stove for a renovation project. There ended up being an issue with it but Home Outlet Direct resolved it quickly. Great customer service should be something every compan... See more

Rated 5 out of 5 stars

I recievecd it in a amazing quick amount of time (3 days) from date of order. The purchase is for a new home so it was inspected and has not yet been istalled but cannot wait to use it looks beautiful... See more

Rated 5 out of 5 stars
Verified

Food is delicious coming from the gas burners and the convection oven. Happy with Home Outlet Direct's service

Rated 5 out of 5 stars
Verified

We love our new Forno French door refrigerator! It has a sleek, modern look that fits perfectly in our kitchen. The layout is very practical — the French doors make it easy to organize items, and the... See more

Rated 5 out of 5 stars
Verified

I grew tired of my Moen.. Replacing cartridges, leaking, always worrying I was going to strip something because most of it was simply plastic with either a thin bent piece of sheet metal over it... See more

Rated 5 out of 5 stars
Verified

We received our black stainless 48 inch zline stove and love it! It is definitely a head turner and it so beautiful! My husband who is an executive chef approves of the quality. Would recommend for an... See more

Rated 5 out of 5 stars

Grace went above and beyond to help us exchange our appliances for items that were in stock. She maintained excellent communication throughout the entire process and ensured everything was handled eff... See more

Rated 5 out of 5 stars
Verified

Great quality. Looks amazing! Priced right. I recommend getting a processional installer for any appliances. Home Outlet Direct was great, highly recommend

Rated 5 out of 5 stars
Verified

The 48" Range was delivered very quick and the delivery man was very helpful. It arrived in perfect condition. It's going to be hard to go back to a 30" range ever again. A+ on this purchase after the... See more

Rated 5 out of 5 stars
Verified

Great customer service, they assisted me through phone calls and answered all of my questions, will definitely purchase again from this company! I also appreciated the selection of higher end product... See more

Rated 5 out of 5 stars
Verified

Thank you all for your prompt and kind service! That makes all the difference in the world to me!! We will be back!! You all have been great with communication! Zline not so much, it has been several... See more

Rated 5 out of 5 stars
Verified

We have only just today finished installing the freezer and trim kit. The fridge has been on for a few days...We love it. It's quiet and beautiful. Never thought I would buy appliacnes online but Home... See more

Rated 5 out of 5 stars
Verified

Beautiful piece. Was going to pay over $2k for a similar piece. Really worth it. Thank you for the great pricing Home Outlet Direct

Rated 5 out of 5 stars
Verified

I wanted you to know how totally impressed we were with your delivery company. They did a phenomenal job and were just the nicest people we have ever worked with. I was really nervous about having som... See more

Rated 5 out of 5 stars
Verified

This zline range top is everything I was looking for. Plenty of space for cooking and I think the cleanup is pretty easy. Worth every penny. Arrived fast and happy with Home Outlet direct's service

Rated 5 out of 5 stars
Verified

The Home outlet experience was very good!! As to the stove we are pleased with only one suggestion. In that the stove can be used with two different fuel types I think for a very minor cost ZLine shou... See more

Rated 5 out of 5 stars
Verified

Microwave drawer and Hood were received very quickly. Range was backordered for a month but now arrived and installed. HOD made sure to notify us of the delivery and backorder status. Would recommend... See more

Rated 5 out of 5 stars
Verified

All I expected, looks great in my space. The gas ia a little wonky but getting the hang of it!

Rated 5 out of 5 stars
Verified

Most of the other under the counter microwaves that we found were only that - a microwave. This one also having convection and being at a lower price made it the winner and we're happy with it so far.... See more

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Company details

  1. #27 of 88 best companies in Home Goods Store
  2. #5 of 7 best companies in Air Conditioning Store
  3. #12 of 22 best companies in Appliance Store
  4. #3 of 6 best companies in Grill Store
  5. #17 of 43 best companies in Home Improvement Store

Written by the company

We help home renovators and builders easily buy affordable luxury appliances online. Elevating your kitchen has never been easier.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

137 reviews

5-star
4-star
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2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

I love this Range!

The quality is amazing and it will be a part of my family's cooking for years to come! Thank you Home Outlet Direct!

December 4, 2025
Rated 5 out of 5 stars
Verified

My new favorite faucet (and online store)

I grew tired of my Moen.. Replacing cartridges, leaking, always worrying I was going to strip something because most of it was simply plastic with either a thin bent piece of sheet metal over it, or plastic made to look like metal. Either way, it was a lot like many things in our culture; flashy on the outside, totally hollow and empty underneath (Cardi B, I'm looking at you).

The Zline faucet arrived two days ago. I finally had an opportunity to unbox it... Everything... and I mean *Everything* about this faucet screams ""custom"" and ""high-end"". It's packaged like it contains the Shroud of Turin. Once unboxed it became apparent how much care was taken in its design. The spray handle weighs a good 1.5-2.0 pounds, as most of it is either brass or stainless steel. Installation was a breeze. Unscrewed my old Moen from my quartz countertop. Replaced it with the Van Gogh, screwed the lock washer down, connected my hot and cold lines. Bam. Finished.

I will say that the handle leaked initially-- upon closer inspection, I discovered I made an error during instalaltion. I fixed it now, it's dry as a bone.

Just spend the extra money and buy something that was designed to work, not to appease the EPA, or some executive's attempt to cut costs so he can meet 2nd quarter's earnings expectations at the cost of selling something that works the way things should work, but rarely ever do. Go ahead... Buy something that works. Home Outlet Direct was wonderful and easy to purchase from. Buy from them. You won't regret it.

December 4, 2025
Rated 5 out of 5 stars

We Love Our Forno Oven and HOD Service

We've been really happy with our Forno oven, especially since we wanted something with no electronics, and that's exactly what this is. A major plus: it works completely without electricity, which is perfect for off-grid living or areas with frequent power outages.

The oven is quite large, and I'm still getting used to baking with it since the temperature control is different from a typical electric oven. We bought an additional thermometer to use inside, which helps a lot. Keep in mind that the thermometer readings may vary depending on their placement inside the oven, so expect some differences.
Overall, this is a fantastic oven, but be prepared to get used to the non-electronic temperature controls, that's my biggest adjustment so far.

My only real downside is the lack of a child lock feature. With little ones around, it makes me a bit nervous not having that extra safety control.

Finally, it arrived beautifully wrapped and securely packaged.

Highly recommend for anyone seeking a reliable, off-grid-friendly oven!

November 26, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

So far it’s been a great experience

So far it’s been a great experience. I found a gorgeous black with bronze handles fridge and stove for the same price as a stainless set at the local furniture store. I haven’t received it yet tho so we will see what everything is like once I get it

November 20, 2025
Rated 5 out of 5 stars
Verified

Love it

All I expected, looks great in my space. The gas ia a little wonky but getting the hang of it!

November 11, 2025
Rated 5 out of 5 stars
Verified

Great

The Home outlet experience was very good!! As to the stove we are pleased with only one suggestion. In that the stove can be used with two different fuel types I think for a very minor cost ZLine should include the two small tools needed to switch the jets. It took me going to several stores to find the small wrench and socket needed. Other than that we were very pleased

November 11, 2025
Rated 5 out of 5 stars

Outstanding Support from Grace

Grace went above and beyond to help us exchange our appliances for items that were in stock. She maintained excellent communication throughout the entire process and ensured everything was handled efficiently. While things don’t always go as planned, it’s a relief to work with someone as proactive and dependable as Grace.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Very Happy

The 48" Range was delivered very quick and the delivery man was very helpful. It arrived in perfect condition. It's going to be hard to go back to a 30" range ever again. A+ on this purchase after the first week!

November 11, 2025
Rated 1 out of 5 stars

been 3 week 14 k and still not got…

been 3 week 14 k and still not got my stuff cuustomer servie sucks !! and been trying for a week to get in toach with them and they wont retruck all and thye hug up one me 2 times and dont care about me getting my stuff !!! dont by form them they suck and still you money !!!!!!!!!!!!!!

November 11, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Timely responses and updates

One of my appliances was sold out nationwide. It took a couple of months to finally get it from the manufacturer. During that time I would call or email for updates on it. Every person I spoke with or emailed was extremely helpful and always had given me timely updates. This goes a very long way with me. I will definitely use HOD for my future purchases.

November 10, 2025
Rated 5 out of 5 stars
Verified

Nice Fridge!

This is a very nice refrigerator for the price. Definitely better quality than other brands at this price point. I would certainly buy the Thor refrigerator again. I would also like to mention that I would give Home Outlet Direct 5 stars! Very easy ordering and excellent customer service. As a home renovator, I will be purchasing from them for future projects.

September 27, 2025
Rated 5 out of 5 stars
Verified

I wanted you to know how totally…

I wanted you to know how totally impressed we were with your delivery company. They did a phenomenal job and were just the nicest people we have ever worked with. I was really nervous about having something that large and heavy delivered without my husband home to help. The driver went out of his way to accommodate our needs. Would definitely order from you again as you made sure the delivery company was of equal quality to the purchase made.

October 14, 2025
Rated 5 out of 5 stars
Verified

Initial reactions

Microwave drawer and Hood were received very quickly. Range was backordered for a month but now arrived and installed. HOD made sure to notify us of the delivery and backorder status. Would recommend them over the big box stores

September 27, 2025

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