Home Zone Furniture Reviews 31,799

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and helpful attitudes. Consumers appreciate the knowledgeable and patient service provided by the employees, who are often mentioned by name for going above and beyond to assist with purchases. People feel comfortable and unpressured while shopping, with many highlighting the staff's willingness to provide information and answer questions thoroughly. The positive experiences extend to the quality of the products and services. Reviewers are pleased with the delivery service, describing it as prompt and courteous. Consumers also appreciate the wide selection of furniture and the fact that many items are locally made. The buying process is generally described as smooth and easy, with staff ensuring customers are well-informed and satisfied with their selections.

Based on these reviews

Rated 5 out of 5 stars
Invited

The sales agent was very friendly and offered visual support to help us create the perfect sectional for us. She did not pressure us into any extra purchases and patiently waited while we talked thro... See more

Rated 5 out of 5 stars

Beautiful hand crafted furniture, that is very durable and built to last over time. The company is transparent on the knowledge of their furniture. The delivery driver Julio was even exceptional he... See more

Rated 5 out of 5 stars
Invited

It’s always a positive experience when I shop at Home Zone due to Aaron Ashcroft. He has been my go to for several purchases and consistently provides excellent customer care. Trust is important when... See more

Rated 5 out of 5 stars
Invited

HomeZone is awesome but what makes it the best are the people working in there especially Casey, she is the best there is in this whole town! We’ve searched through numbers of furniture shops all over... See more

Rated 5 out of 5 stars
Invited

As soon as walked in, I was greeted and advised to let them know if I had any questions. I got the pleasure of working with Devon Redding who helped answer my questions, explained the custom options a... See more

Rated 5 out of 5 stars
Invited

I enjoyed my experience while shopping at Home Zone. My sells rep. Alejandria was very informative. She was able to answer all of my question and also gave me insight on my selection. I truly apprecia... See more

Rated 5 out of 5 stars
Invited

Very knowledgeable employees, Vinny helped is and she was very sweet and knew the answer to every question we had , we will definitely be back to the Marble Falks location , very smooth visit and Do... See more

Rated 5 out of 5 stars

I made this purchase online and am very pleased with the outcome. I received it on the delivery date with up to the minute delivery information from Home zone and had a courteous driver and helper tha... See more

Rated 5 out of 5 stars
Invited

One of their sales team met me as I came in introduced herself then left me alone to browse. Because there were no high pressure hovering I felt comfortable and @ ease shopping. I bought a sofa & kitc... See more

Rated 5 out of 5 stars
Invited

Carlos always if extremely friendly and helpful. He was able to show us exactly the couches that fit our needs perfectly! I recommend all our friends to go to Home Zone if they need furniture. We have... See more

Rated 5 out of 5 stars
Invited

Shay went above and beyond to help us. He moved items and fabric samples to the different furniture groupings to give us a much better feel for what we wanted. He couldn't have been more friendly and... See more

Rated 5 out of 5 stars
Invited

We really appreciated the upfront information from our salesman. We had recently ordered a sectional from another furniture store who Never told us that it needs to sit 8 inches away from the wall i... See more

Rated 5 out of 5 stars
Invited

Divinity was very helpful in helping us pick the best fabric for our new Living room furniture. She was patient and very helpful with us senior citizens. The prices are great and the items are of hi... See more

Rated 5 out of 5 stars
Invited

Cameron did a great job. Started with getting my wife a chair at the check out terminal. He went over in detail when our chair would be at the store and the process at customer pickup. He went over ou... See more

Rated 5 out of 5 stars
Invited

This was our second experience purchasing from HomeZone. The sales representatives were very attentive, helpful and easy to work with. We also apprecite that many of the items sold by HomeZone are m... See more

Rated 5 out of 5 stars
Invited

Natalia was amazing! She was patient and informative as we asked a lot of questions. She showed us all the inventory we were interested in (didn't try to show items we didn't ask for). There wasn't a... See more

Rated 5 out of 5 stars
Invited

The selecta d layout was very appealing and showed good quality. Salesman was knowledgeable and personable. Was welcomed to wander the sales floor but available for questions. I was able to make my... See more

Rated 5 out of 5 stars
Invited

The guy that helped us, Cole, was amazing and very polite when my brain wasn't working. He did a great job of directing us, letting us venture independently, and then helping us when we had questions.... See more

Rated 5 out of 5 stars
Invited

Great experience. Emma and Innocent (that is the manager's name) are phenomenal. Helps us and knowledgeable. No pressure. Friendly. Highly recommend going to Home Zone in lake worth.

Rated 5 out of 5 stars
Invited

From the time I walked in the front door, until delivery today, everything has been great! The gentleman Kelli that assisted in the purchase, was kind, professional and very knowledgeable of the furni... See more

Rated 5 out of 5 stars
Invited

It's our 2nd time shopping here and definitely our favorite furniture store. We founded what we were looking for at a great price, and made in Texas. Jennifer helped us again, and she was great.

Rated 5 out of 5 stars
Invited

greeted right away upon entering store sales man was helpful had a sense of humor easy to work with good all around experience

Rated 5 out of 5 stars
Invited

Everyone at the store has always been very nice, positive happy attitudes. It's nice to see that. I've been in the store multiple times looking for a couch and have been greeted every time and whil... See more

Rated 5 out of 5 stars
Invited

The store was set up in a consumer friendly and organized manner. Our sales associate was very helpful and impressively skilled at getting through the sales process on the computer. Great experience... See more

Rated 5 out of 5 stars
Invited

Sales people were not pushy or "hovering" they were friendly and professional, patient with all our questions. Very pleased with the services .

Rated 3 out of 5 stars
Invited

Evan was the salesperson. After looking at the couches I was interested in, He showed me some alternative fabrics but I did not like them. On my way out of the store, I saw some other swatches of fa... See more

Rated 5 out of 5 stars
Invited

Trevor greeted me, I was in search of something that was going to be discontinued. So as he let me roam around the store, greatly appreciated. Trevor went to find out if they still had the item ava... See more

Rated 5 out of 5 stars
Invited

The sales staff were very friendly and eager to help you but not overbearing at all. Prices are good and quality of furniture is great. The entire process was handled very quickly and professionally... See more

Rated 5 out of 5 stars
Invited

The customer service was great! Everyone was so welcoming and nice throughout the buying process! I’ve visited several HomeZone stores but this one was my favorite! I’ll be back!

Rated 5 out of 5 stars
Invited

Samantha was great! She wasn’t pushy at all and understood when we couldn’t make a decision on the table. I went back the next day and bought the table. The payment and ordering process was easy. I go... See more

Rated 5 out of 5 stars
Invited

Liam was patient, professional and helpful without hovering over us. Large selection of furniture. We were offered refreshments and the store was very clean

Rated 5 out of 5 stars
Invited

There is absolutely no pressure, I have a houseful of Home Zone furniture and I love it. Excellent quality and stands up to having a lot of kids (and dogs) on it!

Rated 5 out of 5 stars
Invited

Received advise on care and maintenance of our new leather sofas and a splicer for the battery pack. Quick efficient service!

Rated 5 out of 5 stars
Invited

My experience was great due to the gentleman that had great customer service Joshua Cole. I loved his knowledge of the mattress and warranties of the product. I love the atmosphere of this store.

Rated 5 out of 5 stars
Invited

We walked in and we were not bombarded with pushy sales people. Brittney j came over and asked if needed help with anything and then let us look around. She came back to us after we had a chance to se... See more

Rated 3 out of 5 stars
Invited

Sales person gave a sales pitch that was so rehearsed it was like she was reading it. She was very curt and didn’t really give me time to reply to her scripted questions

Rated 5 out of 5 stars
Invited

Very satisfied with the show room personnel. The quality of my furniture and the prompt courteous delivery. I will be a repeat customer

Rated 5 out of 5 stars
Invited

The salesperson who attended us was helpful, polite and knowledgeable. She was able to help us find a recliner that satisfied my wife's desires.

Rated 5 out of 5 stars
Invited

Mateo was awesome! This is our second couch purchase from Himezone. The staff is not pushy and really lets you explore on your own before helping you decide the best item for your him. Will always go... See more

Rated 5 out of 5 stars

Home Zone Furniture exceeded my expectations! The quality of the furniture is excellent, the delivery was fast, and the customer service exceptionally friendly. Everything went smoothly from consultat... See more

Rated 5 out of 5 stars
Invited

Customer service is awesome. I have had issues with my living room furniture. and have had several times exchanges.

Rated 4 out of 5 stars
Invited

Delivery team was awesome! My apartment has a weird setup, but they made it happen. Sales rep was a little pushy with the warranty.

Rated 5 out of 5 stars
Invited

So far so good…will update review after delivery of purchased items!

Rated 5 out of 5 stars
Invited

It was nice to shop without feeling as if someone was watching you the whole time due to being a commission based store. Laura Perez introduced herself and directed us exactly to the item I wanted to... See more

Rated 5 out of 5 stars
Invited

We arrived early for the door buster and we met in the parking lot by an employee offering us a coupon… I believe his name was Patrick. Also, inside the store Samantha was super helpful and not pushy.... See more

Rated 5 out of 5 stars
Invited

Cody was a tremendous aide helping us decide on our purchase. He offered insight on different products without hovering or pushing high dollar options. Greatly appreciated.

Rated 5 out of 5 stars

I’m impressed with the help your employees provide. The attentiveness they’ve shown to solve any issue I’ve had is much appreciated. They are genuinely interested in making me a happy customer.

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Company details

  1. #1 of 162 best companies in Furniture Store

Written by the company

Home Zone has been and still is selling to other furniture stores around the country! With our manufacturing and wholesale divisions we are able keep costs at a bare minimum because there is no middle man. Retail stores buy from companies like Home Zone. They incorporate an additional markup and then resell to you. At Home Zone most of our products are manufactured by us. No middle man. No extra markups. Save Hundreds less everyday!


Contact info

4.9

Excellent

TrustScore 5 out of 5

32K reviews

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Replied to 84% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

Great experience

Great experience. The people were friendly and very helpful. I knew what I wanted when I went in, and they took care of me immediately...I was in and out in about 30 minutes.

December 7, 2025
Rated 5 out of 5 stars
Invited

Easy process

Easy process. And wasn’t bombarded by people acting like used car salesman.
Celest in weatherford was great.

December 8, 2025
Rated 5 out of 5 stars
Invited

We were blessed with a helpful salesman

We were blessed with a very friendly, knowledgeable salesman who made us feel welcome and was able to answer all of our questions. He also showed us the different options available to us. After we decided on what we liked walked us through the process of purchasing that product. Thank you

December 7, 2025
Rated 5 out of 5 stars
Invited

Britany was our salesperson

Britany was our salesperson. she was patient with us, informing us about certain pieces of furniture, she is very knowable, and it helped us to decide what we wanted; she is amazing. Your furniture is great quality compared to Rooms to go. We have been customers of Rooms to go for twenty years, but they have declined on their service and product quality. We enjoyed our experience with Home Zone and will only work with you in the future - Thank youi

December 8, 2025
Rated 5 out of 5 stars
Invited

Cady was wonderful!!

Cady was wonderful!!! She explained things well, gave suggestions, and made sure we saw everything we wanted to see. But she would walk away when she thought my husband and I wanted to talk about it. She didn't hover or pressure us. Then she went to the manager to get us a discount on the extended warranty. The manager was also very nice and personable. We'll be back to buy our next furniture purchase.

December 8, 2025
Rated 5 out of 5 stars
Invited

It was our first visit

It was our first visit. The entire staff was helpful in a none pushy way. We were pleasantly surprised with pricing as well. I look forward to our new couch & chair.

December 8, 2025
Rated 4 out of 5 stars
Invited

Appreciate the ability to look through…

Appreciate the ability to look through showroom with ease . When we first decided on the items to purchase the supervisor could not complete check system; so I returned on Monday afternoon, December 1st and paid cash for my special order. I am in hopes of being notified within the next week as to the status of my order.

November 29, 2025

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