Hot Chocolate Design Reviews 7,063

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their trendy and colorful designs. People appreciate the high quality and comfort of the shoes, with many noting that they receive compliments whenever they wear them. Consumers also find the ordering process easy and appreciate the on-time delivery and perfect condition of the shoes upon arrival. The brand receives positive feedback for its customer service, with reviewers noting the support and ease of returns. People also appreciate the unique and beautiful packaging. Overall, individuals express satisfaction with the brand's ability to deliver stylish, comfortable, and high-quality shoes with excellent service.

Based on these reviews

Rated 5 out of 5 stars
Verified

I'm happy to say that this is my 12th pair of shoes from your company. I wear them alot and always get comments and compliments. I'm especially fond of the dark chocolate designs but, that's just m... See more

Company replied

Rated 5 out of 5 stars
Verified

Perfect shoes. Great designs. Fun and funky. I have way too many of these shoes but I cant stop collecting them! So comfortable and they hold up spectacularly. Clean up easily of dirty. They just nee... See more

Company replied

Rated 5 out of 5 stars
Verified

I love my Hot Chocolate shoes! I have 2 pair of the platform Mary Jane's. I get more compliments from my Hot Chocolate brand than any other. Plus, the packaging is beautiful.

Company replied

Rated 5 out of 5 stars
Verified

hi there i am @inspiegato and i absolutely love your shoes. i want every single pair even those you have yet to create. i ask that you please save and reserve me a pair of all for all eternity. please... See more

Company replied

Rated 4 out of 5 stars
Verified

The shoes themselves are fabulous! They are positively stunning. The delivery was fast and accurate. The size ng was the only issue I had, but it’s a big one. The sizing was so off I could not wear... See more

Company replied

Rated 3 out of 5 stars
Verified

I'm 100% happy with costumer service. The order arrived, but I was disappointed with the packaging. It came in a simple plastic bag without any bubble wrap or protection, and one of the shoe boxes... See more

Rated 3 out of 5 stars
Verified

Terrible customer service! I had to contact customer service three times regarding missing accessories for my shoes. When she finally answered me I was told she was looking into the issue. I’ve hear... See more

Rated 5 out of 5 stars
Verified

Initially ordered a size too small, support was very helpful and fast and I was able to exchange for a size up with no issue or extra cost. Shoes are lovely and the box they came in are adorable!

Company replied

Rated 5 out of 5 stars
Verified

Most amazing shoes ever! Very well made and always a conversation starter. I get so many compliments.

Company replied

Rated 5 out of 5 stars
Verified

I have bought many shoes from Hot Chocolate. I love how comfy their shoes are and how cute! I always get people asking me about my shoes. My only wish is that Hot Chocolate would go back to making t... See more

Company replied

Rated 5 out of 5 stars
Verified

I love hot chocolate designs.They make shoes that are comfortable yet stylish. At a really affordable price?And I always get my delivery fast and with no problems, and the one time I did have an issue... See more

Company replied

Rated 5 out of 5 stars
Verified

I have ordered probably a dozen times now. I have always had a great experience. They have consistently delivered on time every time with great customer support and quality. My wife loves all the diff... See more

Company replied

Rated 5 out of 5 stars
Verified

Love these shoes! Comfortable and cute!!! Shipping is always quick. Get lots of compliments! Can't go wrong with leopard print!

Company replied

Rated 5 out of 5 stars
Verified

I am in love with their Mary Jane’s. They are so comfortable and so darn cute and unique. I own several pairs. Their customer service is top notch. Customer for life.

Company replied

Rated 5 out of 5 stars
Verified

Have 12 pairs of shoes from this wonderful company! Love the novelty shoe and these are the best. I get tons of compliments and people who know me now look to see what my shoe vipe is.. love it!

Company replied

Rated 5 out of 5 stars
Verified

I bought my first pair of Chocolaticas about 8 years ago ( and they are still in great shape). Since then , I have expanded my collection to 13 pairs , and now they are pretty much my daily footw... See more

Company replied

Rated 5 out of 5 stars
Verified

It’s so hard to choose from all of the absolutely amazing choices. So fun, creative, adorable, I’m out of words! The ordering process was easy. The shoes arrived on time on perfect condition- in an ad... See more

Company replied

Rated 5 out of 5 stars
Verified

Such an easy return! Unfortunately m the shoes didn’t fit well, but I contacted the company and they walked me through the return procedure and all went very smoothly!

Company replied

Rated 5 out of 5 stars
Verified

Great designs of products. East site to navigate. Lag time between ordering and receiving product was very short.

Company replied

Rated 5 out of 5 stars
Verified

I purchased the beautiful Butterfly tennis shoes and i am Thrilled with them! The color is just as vivid as pictured and they are very comfortable! I Really like that they are saddle - style design. V... See more

Company replied

Rated 5 out of 5 stars
Verified

We face so many challenges, some very serious, everyday that we need more fun and frivolity in our lives! Enter Hot Chocolate Designs 🎉🎉🎉! Great website. Great photos! My new shoes are trendy... See more

Company replied

Rated 5 out of 5 stars
Verified

The shipping time was great and I absolutely love the products. The sneakers are extremely comfortable and I just love the brand. I enjoy all of my shoes.

Company replied

Rated 5 out of 5 stars
Verified

I'm absolutely delighted with my purchase. The service was outstanding! My shoes arrived in record time and the packaging was a joy to open; fun, whimsical, and clearly done with care. A delightful sh... See more

Company replied

Rated 5 out of 5 stars
Verified

My shoes arrived ON TIME - AS USUAL - and they fit like a DREAM - also AS USUAL! I’ve NEVER had an issue buying from HCD - and I’ve been a customer for ten years now - I believe 🤗

Company replied

Rated 4 out of 5 stars
Verified

Super cute but the elves that attach are weird. they poke my feet when i walk. I would love them better if they were actually attached differently

Company replied

Rated 5 out of 5 stars
Verified

I love my kermit shoes, So comfortable and I get compliments on them all the time!

Company replied

Rated 3 out of 5 stars

As a company HCD is fine enough, they seem friendly and responsive. The sneakers at least, while cute as heck, cost far too much money to be sitting in the box because I can’t wear them comfortably. T... See more

Rated 5 out of 5 stars
Verified

I love my new shoes! They were initially too small for wearing with socks so I went up a size. They were initially return was easy and customer service was supportive. I received my refund with no iss... See more

Company replied

Rated 5 out of 5 stars
Verified

shoes are always quality and creative in design.Shipping timely. I am a repeat customer. Shoes very comfy for my 90 year old feet.

Company replied

Rated 5 out of 5 stars
Verified

I have been in love with these shoes for such a long time! They are even better then expected!!! Received an email with a discount and jumped right in!! The shipping was super fast, I am in Portugal... See more

Company replied

Rated 5 out of 5 stars
Verified

I absolutely love my new shoes. I was so excited to see them arrive! They are comfortable and so cute! I get a lot of compliments and questions when I wear my Hot Chocolate shoes

Company replied

Rated 5 out of 5 stars
Verified

I have approx 10 or so pairs of shoes from HOT Chocolate. They range from platforms to sneakers. All are exactly as described. Great fit and comfort. Only complaint would be not enough padding in th... See more

Company replied

Rated 5 out of 5 stars
Verified

I was so excited for these shoes! This is my 2nd pair from you and they are amazing! They are comfortable, beautiful and so different than anything else you see! And the box they come in is amazing!... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been purchasing Hot Chocolate shoes for a long time. The quality and comfort are beyond excellent. They always have shipped very quickly as well. I will forever be a supporter of this brand.

Company replied

Rated 5 out of 5 stars
Verified

As always, great product! The Missus loves your shoes and buying them for her is always a winning gift!

Company replied

Rated 5 out of 5 stars
Verified

I love your products--they are high quality and show -stopper cool! High praise for the sneakers, as they're so comfy and super cute.

Company replied

Rated 5 out of 5 stars
Verified

Beautiful and unique designs. High quality products and fantastic customer service! Can’t wait to see what they roll out next!

Company replied

Rated 5 out of 5 stars
Verified

I've purchased five pairs of shoes from Hot Chocolate. Although I wear an 8-8/12, I purchased a size 9 in all styles (that I have) so that I can wear socks comfortably in the winter. All of my... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything is always fabulous with my orders. I think I have about 20 pairs of these now. There should be a reward program for us people who are addicted. LOL

Company replied

Rated 5 out of 5 stars
Verified

I absolutely LOVE your shoes. I can only buy about a pair a year because of the price. But the price is 100% worth it. They are sturdy, beautifully made, long lasting and fun!

Company replied

Rated 5 out of 5 stars
Verified

I found my size!!! (and a sale, which is always appreciated) I think the products are good quality for a nocwlty shoe, and the boxes are special keepsakes!

Company replied

Rated 5 out of 5 stars
Verified

This was my 9th purchase of a pair of the short heel Mary Jane's. I love them, and they are a hit whenever I wear them. Everyone is always asking where I bought them. I am hoping and wishing that more... See more

Company replied

Rated 5 out of 5 stars
Verified

Hot Chocolate Design has excellt customer service. They are also quick to ship products out even in the middle of a site wide sale.

Company replied

Rated 5 out of 5 stars
Verified

I love how these shoes fit! I have a hard time finding shoes that fit nice. The design is unique and the band accross the top is not too tight. So unique and comfy!

Company replied

Rated 5 out of 5 stars
Verified

The cat heels are absolutely adorable and comfy! Would love for more cat designs since I have a black and white cat myself!

Company replied

Rated 5 out of 5 stars
Verified

I love all of these shoes. Good website. Customer service is great.

Company replied

Rated 5 out of 5 stars
Verified

The shoes came quickly, were wrapped carefully and beautifully, and are such high quality!

Company replied

Rated 5 out of 5 stars
Verified

I love the Mary Jane’s. They are my favorite shoes. I have lots of them and can’t wait for new designs.

Company replied

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Company details

  1. #10 of 68 best companies in Shoe Store

Written by the company

Hot Chocolate Design® is a creative footwear brand that blends vintage charm with modern flair, celebrating individuality through bold, collectible designs. Our women’s and unisex shoes combine comfort, color, and creativity—each pair tells a story and transforms everyday style into self-expression. From our iconic Mary Jane flats to statement heels, sneakers, platforms, clogs, and sandals, every model is carefully crafted to stand out from the ordinary. Founded with the belief that fashion should be fun, conscious, and original, Hot Chocolate Design® has built a global community of collectors who share our passion for artistic design and playful details. Our shoes feature high-quality materials, cushioned comfort, and eye-catching prints that make every step a conversation starter. Explore our collections to find the perfect pair that matches your personality—retro, modern, or simply unique. Whether you’re dressing up, going casual, or expressing your creative side, Hot Chocolate Design® offers funky, fashionable, and unforgettable footwear. Collect them all and join thousands of fans around the world who have discovered the joy of wearing art on their feet.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

I haven't given the shoes to her yet

I haven't given the shoes to my granddaughter yet but she has a few pair. The shoes arrived quickly which is great this time of year

November 3, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see the New Sneakers and Clogs?

Rated 3 out of 5 stars
Verified

Had to wait 5 weeks for a pair that I…

Had to wait 5 weeks for a pair that I still haven't received and ended up having to get refunded even though I still wanted the shoes. Not sure if this was a one time thing but I would be wary of shipping issues with this company. Customer service was kind but it took some emails to convince them to deal with the situation. The one pair I did receive are comfy and seem decently made so far. Gorgeous shoes and I would have ordered sooooo many if I hadn't had a tough time with the shipment of them. Had ordered early hoping to have them for a holiday party 2 weeks ago and they still aren't here almost 6 weeks later 😢

November 3, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for your feedback! Please contact our customer service team at international@hotchocolatedesign.com. We want you to be 100% happy with your purchase. Best ;)

Rated 1 out of 5 stars
Verified

Size too big

October 31, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for your feedback! Please contact our customer service team at international@hotchocolatedesign.com. We want you to be 100% happy with your purchase. Best ;)

Rated 5 out of 5 stars
Verified

Excellent!

Excellent, Excellent Malibu Wedge Sandle! So So Adorable and Very Comfortable!! CanNOT wait fir warm weather to arrive!!!!!

November 24, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see the New Sneakers?

Rated 5 out of 5 stars
Verified

I absolutely adore my Hot Chocolates

I absolutely adore my Hot Chocolates! They elevate all my outfits and are super comfortable.

October 30, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see the New Sneakers?

Rated 5 out of 5 stars
Verified

What is essential to the heart

Sale on the pair of shoes I've had my eye on for. 8 months. Website easy to use. The shoes are beautiful

October 30, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see the New Sneakers?

Rated 5 out of 5 stars
Verified

The best

I love the designs and they are so cool

November 21, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see the New Sneakers?

Rated 2 out of 5 stars
Verified

Boxes came damaged once again sadly

Boxes came damaged once again sadly. Do better for your loyal customer! Ship the shoes in a box geeze!

November 22, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for your feedback! Please contact our customer service team at international@hotchocolatedesign.com. We want you to be 100% happy with your purchase. Best ;)

Rated 5 out of 5 stars
Verified

Love these shoes!!!

November 21, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see the New Sneakers?

Rated 5 out of 5 stars
Verified

I love how these shoes fit

I love how these shoes fit! I have a hard time finding shoes that fit nice. The design is unique and the band accross the top is not too tight. So unique and comfy!

October 30, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see the New Sneakers?

Rated 5 out of 5 stars
Verified

I love my kermit shoes

I love my kermit shoes, So comfortable and I get compliments on them all the time!

October 31, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see the New Sneakers?

Rated 5 out of 5 stars
Verified

Hot Chocolate Collector

Have 12 pairs of shoes from this wonderful company! Love the novelty shoe and these are the best. I get tons of compliments and people who know me now look to see what my shoe vipe is.. love it!

October 31, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see the New Sneakers?

Rated 5 out of 5 stars
Verified

Most amazing shoes ever

Most amazing shoes ever! Very well made and always a conversation starter. I get so many compliments.

November 22, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see the New Sneakers?

Rated 5 out of 5 stars
Verified

I love Hot Chocolate Shoes.

I love all of these shoes. Good website. Customer service is great.

November 21, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see the New Sneakers?

Rated 4 out of 5 stars
Verified

Fabulous shoes, horrible sizing The shoes themselves are fabulous

The shoes themselves are fabulous! They are positively stunning. The delivery was fast and accurate. The size ng was the only issue I had, but it’s a big one. The sizing was so off I could not wear them as is. Retuning them is extremely hard for me as I’m disabled and it’s so difficult for me to repackage, arrange a ride to the post office and so forth. I turned over the heel and wore them as slides, but…
I absolutely love all the styles and the company so I feel like a snitch, but I think this should be addressed. If it was on the description and I didn’t see the size warning, I apologize.

October 31, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see the New Sneakers?

Rated 5 out of 5 stars
Verified

Chocholaticas Wearer For Life !!!

I bought my first pair of Chocolaticas about 8 years ago ( and they are still in great shape). Since then , I have expanded my collection to 13 pairs , and now they are pretty much my daily footwear.
I love crazy cool shoes, but have bad hip and back issues so I can't wear anything wedge or high anymore. Hot Chocolate has me covered! Not only are their shoes SOOO cute and well made, but they are super comfortable too, especially when you throw a gel cushion in the bottom.
They are breathable which is perfect because I only wear them barefoot or with tights, rarely with a pair of thin socks.
They are easy to clean, and the boxes are so cute. What I love most is that there are so many designs, they aren't super common and they really make a statement.
Aside from the HCD website, I have bought them on eBay and Amazon. They also have great selections on sites such as Poshmark and mercari. I will be purchasing from them soon. All the pairs I have bought used came in great condition as well, so between that and my first pair being at least 8 years old, I can say they hold up with time! One pair , tho, the sole did pop off,but I added some shoe glue and it is good as new, sturdy and strong.
Every single time I get a compliment on them, I tell the person where they can get their own pair. Ugh. I really should be an ambassador!!

October 31, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

WAOO .. Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see the New Sneakers?

Rated 5 out of 5 stars
Verified

Perfect shoes

Perfect shoes. Great designs. Fun and funky. I have way too many of these shoes but I cant stop collecting them! So comfortable and they hold up spectacularly. Clean up easily of dirty. They just need to release new high heels!

November 20, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see the New Sneakers?

Rated 5 out of 5 stars
Verified

Awesome shoes and service

I have bought many shoes from Hot Chocolate. I love how comfy their shoes are and how cute!
I always get people asking me about my shoes.
My only wish is that Hot Chocolate would go back to making the slipons - they are so comfy for everyday wear. Also I need a pair of the Cinema shoes - someday!

October 30, 2025
Hot Chocolate Design logo

Reply from Hot Chocolate Design

Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see the New Sneakers?

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