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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its user-friendly website, which clearly presents various insurance options. Consumers appreciate the ability to easily view policy coverage details and complete their insurance purchases without any complications. People also find the company's rates to be competitive, often lower than those of other companies offering similar services. The overall sentiment is that the company provides excellent service, with an easy and quick online application process. Customers value the comprehensive coverage limits, especially considering the cost. Furthermore, reviewers highlight the efficient and prompt claims processing, expressing gratitude for the quick reimbursements. The variety of plans and options to suit individual needs is also appreciated, making it easy for consumers to find the perfect coverage.

Based on these reviews

Rated 5 out of 5 stars
Invited

Simple and easy process to purchase my travel insurance online. I have been using the service for the last 4 years with 1 claim due to baggage damaged issue, the process was straight forward and get p... See more

Rated 5 out of 5 stars

I bought for US. Great Value for Money. Great network. Great coverage. Will easily compete the insurance titans out there. Only con is to get ID Card from Network. Its extremely confusing. Be wa... See more

Rated 5 out of 5 stars
Invited

I'm using IMG for all my travellings. In one of my trips to Thailand I had a serious incident and IMG took care of absolutely everything, smoothly and promply. I highly recommend IMG insurance

Rated 5 out of 5 stars
Invited

I shopped around for travel insurance, and IMG was recommended as a company to look into. Out of all of the different travel insurances. This one had the best coverage for the best price and allowed m... See more

Rated 5 out of 5 stars
Invited

IMG offered exactly what I wanted with a clear website showing various options. I was able to view details of the policy coverages before taking up time to enter too many personal details. My insu... See more

Rated 5 out of 5 stars

I recently had to file a claim. I unexpectedly got sick the second day of my recent cruise and had to seek medical interventions on the ship. About a week after cruise ended I filed my claim with all... See more

Rated 5 out of 5 stars
Invited

Better pricing than the best ones out there with great network partner. Value for money. There's a trick here, if you calculate total price (insurance plan + deductible), both plans be it top tier... See more

Rated 5 out of 5 stars
Invited

I searched for quite awhile before choosing this plan. I find it to be cost effective compared to other plans. It was easy to select exactly which options I needed. The coverage has a sensible blen... See more

Rated 3 out of 5 stars
Invited

Trust - my biggest concern is the underlying provider is United Health.. currently worst track record of US Health Insurers on rejecting claims..

Rated 5 out of 5 stars
Invited

I used them for a trip in Cambodia. I got a fever and went to run some test to see if it was something serious like Dengue fever. Did not have access to any health provider they recommended. I used so... See more

Rated 4 out of 5 stars
Invited

The process was direct, easily understandable, and straightforward. The website is well arranged. I cannot attest to the claims process- we haven't made any!

Rated 5 out of 5 stars
Invited

The process to complete online application for travel insurance was quick and easy. I found the coverage limits to be excellent especially considering the cost. My hope is never to have to file a... See more

Rated 5 out of 5 stars
Invited

I always purchase family travel insurance through IMGLOBAL, you make the process easy and having travel medical insurance on my self and my family gives me peace of mind when travelling. Thank you.

Rated 5 out of 5 stars
Invited

Compared the Coverages vs Premiums and expect IMG to live up to the services should need be!!!!

Rated 5 out of 5 stars
Invited

This is the fourth time I've used IMG for travel insurance. The process is quick and easy. Luckily, I haven't needed the insurance but the peace of mind we have knowing that we are covered is priceles... See more

Rated 5 out of 5 stars
Invited

Great insurance products, a user friendly website, and brilliant customer service. I always purchase a policy when travelling back to the United States. Highly recommend!

Rated 5 out of 5 stars
Invited

The best part was the ease of finding a plan to suit my needs, and the options available to make it exactly what I wanted

Rated 3 out of 5 stars
Invited

The Company is good, it's just difficult to make choices with the variety of plans even though that is one of the good things.

Rated 5 out of 5 stars
Invited

Easy, quick, and reasonable prices - especially if you make sure to choose a deductible above zero.

Rated 5 out of 5 stars
Invited

The process of purchase was easy. Thankfully never had to submit a claim that will show your true worth. How easy it is to get the paid for service used. Keep that in mind on these surveys. If I e... See more

Rated 5 out of 5 stars
Invited

I've been using IMG for travel insurance for many years. Always excellent service and great prices on plans.

Rated 5 out of 5 stars
Invited

It was easy to fill out insurance information for my Aunt visiting from India. Thank you for this service!

Rated 5 out of 5 stars
Invited

Quick, simple and straightforward. Especially easy to understand options and select the best one for me.

Rated 5 out of 5 stars
Invited

good ui. nice touches on adding things on a preview screen and then having only those add ons checked when i checked out. I've seen other places try and add everything. site was clear and easy to und... See more

Rated 5 out of 5 stars
Invited

I love IMG and Patriot International. The combination of the two are great together. And news flash the website is very functional.

Rated 5 out of 5 stars
Invited

Plans were listed & concise for coverage. Upgrades/add ons were helpful.

Rated 5 out of 5 stars
Invited

Very easy sign up and payment process. I have used this insurance many times!

Rated 5 out of 5 stars
Invited

I use IMG whenever I travel. It is nice to look at the price instead of getting a "quote" and then I can make my decision.

Rated 4 out of 5 stars
Invited

Contact number to speak with a representative was confusing, only directed me to the the Health plan not to the travel plan.

Rated 5 out of 5 stars
Invited

Very easy to request a quote. Rates are very competitive for this trip.

Rated 5 out of 5 stars
Invited

Website is straight forward and easy to use. The iTravelinsured Choice brochure is very informative, comprehensive and easy to understand.

Rated 3 out of 5 stars
Invited

I tried to use a customer service representative on line and they continued to not get on line or answer my questions and no one would connect in the sales department.

Rated 5 out of 5 stars
Invited

The online process was easy. Insurance details explain very well.

Rated 5 out of 5 stars
Invited

It was easy to select information and move from the beginning to the end.

Rated 5 out of 5 stars
Invited

Easy navigation. This is not my first time with IMG.

Rated 5 out of 5 stars
Invited

This experience of purchasing travel insurance very easy and stress free. All the info needed is very well provided. On a computer it is harder to filter out what you need, but other than that it was... See more

Rated 5 out of 5 stars
Invited

Easy to get proper insurance, as usual. This is not the first time we have used your service.

Rated 5 out of 5 stars
Invited

Easy to read, easy to compare policies, I got an actual person on the line without a big wait, answers to my questions, & an easy checkout/payment experience.

Rated 5 out of 5 stars
Invited

You make it so convenient and easy, unlike Seeven Corners which has a monster spreadsheet to complete.

Rated 5 out of 5 stars
Invited

I've used IMG Global several times before. On one trip in particular my wife became ill and required medical attention. The process of obtaining that care with IMG Global was seemless, and we've bee... See more

Rated 5 out of 5 stars
Invited

Amount of options depending on customer requirements was helpful. Also, the green checkmarks next to insure we filled out the form made it easy to check.

Rated 5 out of 5 stars
Invited

Rose is customer service was extremely friendly and helpful. Made my purchase experience very easy.

Rated 5 out of 5 stars
Invited

spoke to Img agent Rose who was very helpful and informative regarding plan choices and coverage options available for my situation

Rated 5 out of 5 stars
Invited

Just bought it and I will be traveling in 2 months. So far seems a good choice for travel insurance after looking into a few other options and decided to go with this one but hopefully I won't need to... See more

Rated 3 out of 5 stars
Invited

first time use this kind of insurance, no experience so far.

Rated 4 out of 5 stars
Invited

I don't like having to purchase medical insurance in the USA. If I were an Italian citizen, living in the USA and visiting Italy... the medical insurance is a right and would be free. Thats why you... See more

Rated 5 out of 5 stars
Invited

So far the process was easy in finding what suits my needs best. I appreciate Guy Radar for assisting me through the process in explaining what each policies were meeting my needs.

Rated 5 out of 5 stars
Invited

I’ve purchased travel insurance from IMG for my trip to Africa, and I couldn’t be more impressed. From start to finish, their service was exceptional

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Company details

  1. #17 of 55 best companies in Insurance Company
  2. #10 of 25 best companies in Travel Insurance Company

Written by the company

International Medical Group® (IMG®), a SiriusPoint company, is an award-winning global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990. The preeminent provider of travel and health safety solutions, IMG offers a wide range of insurance programs, including international private medical insurance, travel medical insurance, and travel insurance, as well as enterprise services, including insurance administrative services and 24/7 emergency medical, security, and travel assistance. IMG’s world-class services, combined with an extensive product portfolio, provide Global Peace of Mind® for travelers, students, missionaries, marine crews, and any other individuals or groups traveling, working, or living away from home. For more information, please visit www.imglobal.com.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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Replied to 59% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

I had a very smooth experience…

I had a very smooth experience purchasing my travel medical insurance. The website was easy to navigate, the coverage options were clear, and the entire process took only a few minutes. Everything was straightforward, and I received my confirmation right away. Very satisfied!

December 8, 2025
Rated 5 out of 5 stars
Invited

Very easy

Very easy, lets see how easy claims go! Let’s hope there aren’t any. Simple instructions fast quote easy comparison of policies. Thanks

December 8, 2025
Rated 1 out of 5 stars

Unable to contact them for a simple query.

I was ill in a disaster zone (flood) and could not call this company. I emailed and it took 40 hours to respond and that was to ask for my date of birth. I gave them this and asked my query again and they never replied. Now I can phone them but I cannot get past the 'choose your option stage.' Absolutely useless but how can I cancel if I cannot reach them?

December 8, 2025
Unprompted review

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