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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service provided, highlighting the staff's professionalism, knowledge, and patience in guiding them through the insurance purchasing process. Consumers appreciate the agents' ability to clearly explain policy options and answer questions thoroughly, ensuring they feel confident in their coverage choices. People also value the user-friendly website and the ease with which they can find, compare, and purchase insurance policies. The platform's comprehensive nature, offering various options and detailed descriptions, is well-received. Furthermore, reviewers appreciate the prompt and efficient service, with many noting the speed and security of securing international travel health insurance.

Based on these reviews

Rated 4 out of 5 stars

This is my first time trying to buy travel insurance as a US expat. Mia was honest and patient when explaining my purchase options. She helped me beyond my expectations. I have to wait and see how the... See more

Company replied

Rated 4 out of 5 stars
Invited

The agent I dealt with went over and beyond in explaining every detail of my policy and other questions that I had

Company replied

Rated 5 out of 5 stars
Invited

We have used Insubuy insurance for the last few years when visiting the US and never been disappointed. We had some health problems during the pandemic, another year my wife had some health issues, an... See more

Company replied

Rated 5 out of 5 stars

Once I was in my account homepage, the chat button popped which already provided assurance that assistance was there if any issue would arise. I was stuck in the payment step, I tried three times that... See more

Company replied

Rated 5 out of 5 stars

Ryan is very nice, patient, and thoughtful. He clearly knows his work and took the time to explain the policy with clarity and care. He was considerate enough to guide me through the application proce... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a great experience from start to finish. The team was responsive, professional, and made everything easy to understand. I really appreciated the clear communication and timely follow-up. Highly... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Katie Hinton. I was looking for medical coverage for my parents. I had multiple queries in this regards. Katie was very knowledgeable and resolved all my queries about th... See more

Company replied

Rated 5 out of 5 stars
Invited

Good morning. As a first time member your response to my application was prompt and untimely. The delivery of my card was also delivered untimely. It's good to know that company's are still so proact... See more

Company replied

Rated 5 out of 5 stars

Very quickly, securely, and efficiently secured international travel health insurance for a month at a reasonable price. The agent was friendly and effective, as I had bought insurance from them, sh... See more

Company replied

Rated 5 out of 5 stars
Invited

The person I talked with on the phone was extremely knowledgeable and helpful for helping me with the insurance purchase. And the fact you cover so much of the world unlike many companies who don't... See more

Company replied

Rated 5 out of 5 stars
Invited

Easy to find and purchase insurance policies for my family visiting USA from India

Company replied

Rated 5 out of 5 stars

Mia Bussing is awesome. She was extremely helpful in guiding me through the process of purchasing insurance for my group. She was also very thorough, she ensured that all the information was correct a... See more

Company replied

Rated 5 out of 5 stars

Katie, the agent from Insubuy did a great job in guiding me on the right policy, options and helped me make the right choice. Buying a insurance policy was a breeze with Katie on the call thank you, K... See more

Company replied

Rated 5 out of 5 stars
Invited

Easy to use website. Shows multiple options with detailed description of what is covered & what is not covered. Easy to make payment.

Company replied

Rated 5 out of 5 stars
Invited

Well I hate to fly.. so I got some life insurance for the trip so I could put a smile on someone’s face if the plane went down. Then I wasn’t nervous anymore because either way it’s a win! Signing... See more

Company replied

Rated 5 out of 5 stars
Invited

A fast and effcient service with rapid results. I have used Insubuy many times and belive it is good value for money.

Company replied

Rated 5 out of 5 stars
Invited

Any company which understand its customer to the fullest is a good company and Insubuy is company which runs for the sole purpose of helping its customer. When I had bought a travel insurance for my... See more

Company replied

Rated 5 out of 5 stars
Invited

The options available and the comparison of the policies offered by various firms . A comprehensive insurance platform making it easy to choose as per one's requirement

Company replied

Rated 5 out of 5 stars
Invited

My experience with Insubuy was so simple! I called, asked for Ryan, told him what I needed. Bingo! That was it. Could not have been easier.

Company replied

Rated 5 out of 5 stars
Invited

It is a very intuitive website with different options available. I also liked the fact that after we bought the health insurance we could get several types of documentation related to that (confirmati... See more

Company replied

Rated 5 out of 5 stars
Invited

You do a great b and the insurance companies deliver when needed totally satisfied as have used previously when needed in Cebu

Company replied

Rated 5 out of 5 stars

The agent, Mia Bussing who assisted me with my insurance extension today was exceptional. She patiently walked me through all my options, answered my questions clearly, and made what could have been a... See more

Company replied

Rated 5 out of 5 stars

The agent, Taylor, who assisted me with my insurance extension today was exceptional. He patiently walked me through all my options, answered my questions clearly, and made what could have been a comp... See more

Company replied

Rated 5 out of 5 stars
Invited

Easy to sign up, easy to renew and totally accepted by visa office

Company replied

Rated 5 out of 5 stars

I recently contacted Insubuy tonpurchase insurance for my parents. Mia was extremely patient and knowledgeable in answering my queries and took an empathetic approach in suggesting the right insurance... See more

Company replied

Rated 5 out of 5 stars
Invited

Not needed, but very informative and kept in touch frequently

Company replied

Rated 5 out of 5 stars

Taylor Pace was a gem! He was professional, informative and just what I need to de ide on the right plan for me! Thank you Taylor!

Company replied

Rated 5 out of 5 stars
Invited

I always receive a timeously reminder to renew my contract. This is much appreciated.

Company replied

Rated 5 out of 5 stars

Just spoke to Taylor and took a policy. Excellent customer service. Thank you.

Company replied

Rated 5 out of 5 stars
Invited

Very helpful and friendly, able to find cover quickly for me that suited my needs.

Company replied

Rated 5 out of 5 stars
Invited

Insubuy has great health plans that are affordable and most of all Medical facilities and hospitals are in the network.

Company replied

Rated 5 out of 5 stars
Invited

Easy to purchase online, options given, find for providers and locations.

Company replied

Rated 5 out of 5 stars

Insubuy made finding and purchasing travel insurance quick and easy. Excellent service and clear information!

Company replied

Rated 4 out of 5 stars
Invited

so far i have good experience with Insubuy

Company replied

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Company details

  1. #28 of 34 best companies in Insurance Broker
  2. #80 of 105 best companies in Insurance Agency
  3. #30 of 55 best companies in Insurance Company
  4. #2 of 2 best companies in Sports Insurance Company
  5. #3 of 4 best companies in Student Insurance Company
  6. #14 of 25 best companies in Travel Insurance Company

Written by the company

Insubuy is a single resource for international travel insurance. Insubuy has over 22+ years experience and has insured millions of customers. Insubuy can provide insurance to visitors to USA, anyone traveling outside USA, Schengen countries, international student insurance, J1 visa insurance, trip cancellation insurance, group travel insurance and more. On insubuy.com, you can get the instant quotes from multiple companies, compare them side by side and make and instant purchase online. For any questions, U.S. based licensed insurance agents are available.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

THE slowest EVER

THE slowest EVER, still ahve NOT received ANY of the attachements, waiting and trying MULTIPLE TIMES on the My Acocunt page and STILL NOT ABLE TO DOWNLOAD MY DOCUMENTS, hugely disappointing and NOT recommendable!!

December 3, 2025
Insubuy logo

Reply from Insubuy

Hi Maja,

We're so sorry you're having technical issues. We would be happy to help you solve the problems you're having accessing your MyAccount page. Just give us a call at +1 (866) INSUBUY. Also, your plan documents were most likely emailed to you instantly upon purchase. Be sure to check your junk mail if you haven't seen them in your inbox.

Thank you!

Rated 5 out of 5 stars
Verified

Great Experience!

I had a great experience from start to finish. The team was responsive, professional, and made everything easy to understand. I really appreciated the clear communication and timely follow-up. Highly recommend!

December 3, 2025
Insubuy logo

Reply from Insubuy

Thank you so much for sharing your experience! We’re thrilled to hear our team was responsive, professional, and made everything easy to understand. We truly appreciate your recommendation.

Rated 5 out of 5 stars
Verified

Great application process!

The process of completing the application was very simple.

December 3, 2025
Insubuy logo

Reply from Insubuy

Thank you for your feedback! We’re so glad to hear the application process was simple and smooth for you. We truly appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

One of the Worst Experiences of My Life

I am writing this out of sheer frustration and anger, because my experience with Insubuy has been nothing short of a nightmare. In my opinion, this company has absolutely no respect for customers, no sense of responsibility, and no idea what decent service looks like.
What’s even worse is the complete lack of accountability. They kept dodging, deflecting, and pretending everything was “final” just to shut me down. I am absolutely furious at how much of my time they wasted—hours and hours—because they simply wouldn’t take responsibility for their own errors. It is exhausting and emotionally draining.
In my honest opinion, Insubuy is one of the most unreliable, uncaring, and unprofessional companies I have ever encountered. I would not recommend them to anyone, not even as a last resort. If you value your peace of mind, your time, and your dignity, stay far away from this company. My experience with them has been a complete disaster.

January 2, 2025
Unprompted review
Rated 4 out of 5 stars

Exp with insubuy was average

Exp with insubuy was average. wanna go with 4 stars.

October 2, 2025
Unprompted review
Insubuy logo

Reply from Insubuy

Thank you for your feedback! We appreciate you taking the time to share your experience and hope to make your next one even better.

Rated 1 out of 5 stars

Don’t buy, they will deny claims

I always buy from Insubuy when parents travel from India. Safe travels USA comprehensive. Last time they came, mom had some illness that could be handled by urgent care. 2 visits to urgent care. And the claim - denied. I’m done with Insubuy and these plans that take high $$ amounts and not pay at the end.

August 5, 2025
Unprompted review
Insubuy logo

Reply from Insubuy

Hello!

We're so sorry to hear you're dissatisfied with the result of your claim. Please note that Safe Travels USA Comprehensive is administered by Trawick USA, and only they can approve or deny claims for that plan, as noted in your policy documents. As a neutral broker, Insubuy is not involved in the claims process, and we cannot approve or deny claims. If you feel your claim was unfairly denied, you have the option to make an appeal with the insurance administrator. If you have any questions regarding that, don't hesitate to contact us at +1 (866) INSUBUY.

Thank you!

Rated 1 out of 5 stars
Invited

I needed assistance during a cruise and…

I needed assistance during a cruise and the insurance was declined. Filling a claim for refund...

October 14, 2025
Insubuy logo

Reply from Insubuy

Hi Marcos,

We apologize if you've had a negative experience using the insurance you purchased from Insubuy. Please note that Insubuy is an independent broker, not an insurance company. Therefore, we are unable to make claims decisions. Those decisions lie solely with your plan's administrator. However, if you feel that your claim was unfairly denied, there are appeals processes available to you through your insurance company. Please contact us at +1 (866) INSUBUY if you need any other information.

Thank you!

Rated 5 out of 5 stars

Insubuy made finding and purchasing…

Insubuy made finding and purchasing travel insurance quick and easy. Excellent service and clear information!

October 9, 2025
Unprompted review
Insubuy logo

Reply from Insubuy

So glad you had a smooth experience finding and purchasing your coverage. Thanks for choosing Insubuy!

Rated 5 out of 5 stars
Invited

Review of buying medical insurance during stay in US

Easy to use website. Shows multiple options with detailed description of what is covered & what is not covered. Easy to make payment.

October 1, 2025
Insubuy logo

Reply from Insubuy

Thank you! We’re glad you found the website easy to use and the coverage details clear. Appreciate you taking the time to share your experience!

Rated 2 out of 5 stars
Invited

very poor costumer service- long…

very poor costumer service- long waiting time t speak to a representative and agents doesnt even know how to answer the questions
easy to process when you purchase but difficult for the claims

October 17, 2025
Insubuy logo

Reply from Insubuy

Hi Kristy,

We're sorry to hear you had a negative experience with Insubuy. Please reach out again we will do our best to quell any concerns and earn back your trust. Thank you!

Rated 5 out of 5 stars
Invited

Great assistance in planning complex coverage

The person I talked with on the phone was extremely knowledgeable and helpful for helping me with the insurance purchase.

And the fact you cover so much of the world unlike many companies who don't.

September 18, 2025
Insubuy logo

Reply from Insubuy

Thank you for your kind words! We’re so glad our team could help make the process easy and provide the coverage you needed. We truly appreciate your trust!

Rated 5 out of 5 stars
Invited

Easy to sign up

Easy to sign up, easy to renew and totally accepted by visa office

October 10, 2025
Insubuy logo

Reply from Insubuy

That’s great to hear! We’re glad the process was simple and everything worked smoothly with your visa office.

Rated 5 out of 5 stars
Invited

Intuitive and effective

It is a very intuitive website with different options available. I also liked the fact that after we bought the health insurance we could get several types of documentation related to that (confirmation, visa letters…).

October 16, 2025
Insubuy logo

Reply from Insubuy

We’re happy to hear the process felt easy and that the available documents were useful. Thank you for your thoughtful feedback!

Rated 5 out of 5 stars
Invited

I believe you're doing a great job

Good morning. As a first time member your response to my application was prompt and untimely. The delivery of my card was also delivered untimely. It's good to know that company's are still so proactive. Thank you.

October 26, 2025
Insubuy logo

Reply from Insubuy

Thank you for your thoughtful feedback! We’re so glad your first experience with us was smooth and timely. We truly appreciate your trust.

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