iTailor Reviews 3,732

Got two amazing shirts to start, absolutely wowed with the results. They were super helpful in terms of the sizing, and they fit better than any shirt I've ever owned!

i brought a suite for nearly £300 - the material was like toilet tissue - i was soo disgussed with it - i threw in the bin.

NOTE: After speaking with Bob he sorted my problem out - customer service is first class and recommended.

I had a size issue with the slacks. You resolved it satisfactorily.

First off, great suit!! Fits just right and looks sharp. However, we had a hang up the first time it shipped with U.S. Customs. I reached out to let them know I needed it for a wedding and the expedited the return shipping. Came in plenty of time. They couldn't control U.S. Customs but took care of the problem with excellence and skill. iTaylor is GREAT! I will use them again and so should you.

iTailor just replaced a pair of shoes I bought from them that did not fit right, without being asked to. This is the second time they have replaced clothing for me after being sent a picture to show it didnt fit quite right. I cant say enough good things about them, if you are not happy with your purchase do make sure you let them know, they are very honest but are sometimes let down by their delivery company, so do contact them if you have any problems with an order.

Brilliant service. Top quality shirt every time

ITaikor did an amazing job on my suit. Fit is perfect, didn’t have to change a thing. Also the quick ship was here sooner than expected. I will not be shopping retail no longer. Definitely recommend.

I got fitted suit jacket ! It is amazing and fits well, I feel like a boss with it , lol

I was hesitant on ordering a suit online b/c you couldn't try it on. But after reading all the reviews, I went ahead and wanted to try out iTailor b/c of the good reviews. Ordering online was easy with the selections they had, and the customizations was great. I double checked all my measurements, because I didn't want to have an issue with that. The only thing you have to be aware of is that there are 2 options they give you on fit, regular or European slim fit - they don't make it clear that they will add a few more inches to the regular fit to make it comfortable. When I received my suit, the jacket was too loose for my liking. When I emailed Ning at customer service, they explained the size difference and was able to get me the correct fit that I wanted. Now the suit is a perfect fit. Make sure to go w/ the European slim fit, if you don't want a loose suit. Now that I have my size confirmed, iTailor will be my go-to site for new suits. Thank you Ning for a great customer service.

I have been making my shirt with Itailor since 10 years now.
Great quality,
Great customer service
I recommend.

Final update:

I can confirm that iTailor Gold has now processed a full refund, which I appreciate. Their co-owner, Bob, contacted me directly, apologised, and offered a refund or a remake of all garments. I’ve chosen to decline the remake, as I no longer have confidence in their fitting or cutting process. If a suit measured in person could be this far off, repeating the process remotely would make little sense. I also offered to return the garments, though the company chose not to arrange a return shipment.

I want to acknowledge the prompt refund and polite communication at this stage — they did handle the resolution professionally once my complaint was raised. However, the overall experience was not the “Gold” or premium bespoke service that was advertised, and certainly not worth the £1,000 price tag.

I’ll leave my original comments visible because they accurately reflect what I received and how the situation unfolded. I appreciate the eventual resolution, but this was overall a disappointing experience.

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I placed an order for £1,000 for iTailor Gold’s “Gold Trunk Show” bespoke suit, measured by their representative in London. I received it today via courier, and what arrived is unbelievably bad.

Here’s what’s wrong:

Jacket

- Measurements are wildly inaccurate — shoulders too broad, back too long, sleeves wrongly pitched, and deep creases across back and shoulders.

- Despite my clear request for a light, soft (Armani-style) construction, the shoulders are heavily padded.

- Chest structure is collapsing, lapels bow outward, and the collar lifts from the neck — no proper canvas.

- Armholes are cut too low, restricting movement and distorting the shoulder line.

Waistcoat

- The button line twists outward — a basic sign of incorrect balance and pattern drafting.

- Side seams don’t match, creating a pull in the front and limpness in the back.

- Armholes are too low, causing bunching under the arms.

- Too short — doesn’t meet the waistband — so buttons are straining and warping the front.

Trousers

- Cuffs were omitted entirely, despite being an agreed customisation.

- The hem is crudely finished, with zero drape or shape.

On top of all this, several customisations I explicitly requested were ignored — cuffs, softer construction, stylistic details. It’s as if they never bothered to check.

This isn’t a matter of “just needs tweaking.” These are fundamental measurement and construction failures. At this price point — under the “Gold” branding — this amounts to false advertising and breach of contract.

I have already raised a formal complaint demanding a remake or full refund. If that fails, I will proceed with a Section 75 claim with my credit card provider and escalate via Trading Standards. I will also be publishing this review widely to warn others.

Avoid iTailor Gold unless you want to risk being sold a product of no real quality or craftsmanship.

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Update: After posting this review, I was contacted via email by a co-owner (“Bob”) offering a remake of all garments. He asked to speak by phone, but I requested that all communication remain in writing so there is a clear record of what’s agreed.

If the suit could go so wrong after being measured in person, there is no realistic chance that sending my own measurements would fix anything — in fact, it would only give them the opportunity to blame me if the remake was wrong again.

This entire experience is absolutely not the “Gold” or premium service that was advertised. At best, it resembles their lower-cost online service, but at a vastly inflated price.

I have requested a full refund and asked for a written return procedure. At this point, several red flags are clear: avoidance of written communication, vague promises and no defined refund process.

I will update this review once the company provides a concrete resolution — but as it stands, the experience has been stressful, disappointing, and nowhere near worth £1,000.

To start I was bitterly disappointed, then.....

UPDATE TO PREVIOUS REVIEW.

I have been speaking to iTailor and they are doing their best to rectify the problem. So far the response has been swift and professional. I have been offered an adjusted suit to be sent to me or full refund. I have increased the rating accordingly from 1 to 3 stars. The sign of a professional company is not that they might make mistakes but how they fix them. Fingers crossed all goes well so I can give 5 stars later.

Update..Update..

The new suit has arrived and It is fantastic. Excellent work and now a perfect fit.
I often say the true measure of a company isn't when they get things right but what they do when they get things wrong.

Very professional, prompt and courteous, really making me, as a customer, feel special.

Thank you iTailor, that is how you go from 1 to 5 stars in my book.

I recently purchased a Two piece but the measurements were of by a little because incorrectly input my measurements. iTailor promptly remade my suit jacket in the correct size. In ten days, I received a perfectly fitting jacket.

I have been dealing with I Taylor for well over 10 years and in every respect they are 100%. Even when I made a mistake, they rectified my mistake at no cost.

I have been getting shirts made from itailor for about 10 years now. Very nice, customer service is excellent. One thing I ask is don't insult my intelligence and say there are never any tariff fees when you raised your price 10 dollars.

I would like to thank the owner Bob for all the help to rectify the issues. Happy with how they resolved the issue. Thank you!!!

I ordered a three-piece suit from iTailor recently, and it arrived in completely the wrong size. This was due to my incorrect measurements and was not the fault of iTailor.

Just in case they could do anything to help, I contacted iTailor and spoke with Ning. Ning was very understanding and helped me with guides to measure my old clothes so I could get a suit that fitted. iTailor made me a new suit that fits perfectly free of charge.

The material is of excellent quality and the cut and fit are both superb. Thank you very much to Ning and the iTailor team for their help.

They remade my ill-fitting jacket at no cost. Very responsive and friendly customer service.

Fantastic company to deal with and the unique way, certainly from my experience, they colour contrast buttons with stitching, certainly enables you to design a shirt that is both unique and stylish.

I would recommend iTailor and definitely will order further shirts from them in the future.

Ordered a single breasted two piece suit for a wedding one month in advance, decided to go with accelerated delivery as I was worried it wouldn't get here in time and it was well worth it. Only took about a week or so and the quality is astonishingly impeccable. My family members were shocked too as some of them went to physical stores and spent £Ks and my suit was on par if not better. I don't usually write reviews but when you get something for so cheap that's as good a quality as this it's hard not to give credit where credit is due!