Juvia's Place Reviews 21,724

TrustScore 4 out of 5

3.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly satisfied with the quality and richness of the makeup products, highlighting their high pigmentation and blendability. People appreciate the vibrant packaging and the fact that the products are consistent, long-lasting, and easy to use, making them suitable for both beginners and experienced users. Consumers also find the brand affordable, offering luxury quality at a reasonable price. The reviewers also mentioned the ordering process and delivery service. Some people find the website easy to use, which makes it easy to find specific products and make purchases quickly and safely. However, there are mixed opinions regarding delivery, with some customers praising the speed and accuracy, while others have experienced delays or issues with tracking their orders.

Based on these reviews

Rated 4 out of 5 stars
Verified

It was easy to search and find the products that I wanted and purchased. However, some items wouldn't drop into my bag. I reached out to customer service ( via email only) for assistance and it was di... See more

Company replied

Rated 4 out of 5 stars
Verified

The powder blush looks SO pigmented and such cute colors but the liquid in shade blush lily isn't as light or cool toned as I expected, definitely was more of a fusia color

Company replied

Rated 3 out of 5 stars
Verified

I usually love Juvia's products, but I was a bit disappointed in the new dual chrome eyeshadow pallet. The liquid version is super colorful and shiny, so I expected the same of the pallet. But it was... See more

Company replied

Rated 5 out of 5 stars
Verified

Jp always does right by me. I have no complaints other then how many times I’ve had to reorder the same stuff due to moving n my own negligence, but I can’t complain everything is on sale for the holi... See more

Company replied

Rated 5 out of 5 stars
Verified

I Adore Juvia's Place. The shipping was super-fast, especially for this time of year. Got my Black Friday order in three days. Every item was boxed securely. The products are so beautiful but the... See more

Company replied

Rated 2 out of 5 stars
Verified

I ordered place 4 separate orders. However, I received an email saying I was going to be refunded for the mini palate that is in stock. I am unsure of why I am receiving a refund when it’s available f... See more

Rated 5 out of 5 stars
Verified

Their Black Friday sales was soooooo real . While other companies were doing shitty sales , I got things at 60% and 70% off . Like unbelievable and with no minimum spend attached! Now tell me how you... See more

Company replied

Rated 5 out of 5 stars
Verified

I use the Culture 2 palette literally EVERY. DAY. It's the only eye shadow palette I use daily. The shimmers are just top tier. The shades are PIGMENTED and the formula is so smooth and wonderful. I'v... See more

Rated 2 out of 5 stars
Verified

These are the worst eye shadow sticks I have ever used. Two arrived with the eye shadow stuck in the cap. When I got the eyeshadow back into the stick, I discovered the eye shadows do not blend or spr... See more

Rated 3 out of 5 stars
Verified

I was pretty disappointed with 2 of the pallets that I ordered. The colors weren't what I expected, and they weren't something I would have purchased any other time. Then I find out that you all don't... See more

Company replied

Rated 5 out of 5 stars
Verified

I previously purchased the Culture II palette at Ulta, and I've been so impressed with its quality that I was excited to find the Culture palette on Juvia's site. I purchased that and a lipstick: both... See more

Company replied

Rated 5 out of 5 stars
Verified

⭐️⭐️⭐️⭐️⭐️ Absolutely Obsessed with Juvia’s Place! Juvia’s Place never disappoints! Their makeup products are rich, highly pigmented, and blend like a dream. The eyeshadow palettes are some of... See more

Company replied

Rated 5 out of 5 stars
Verified

My order arrived in about a week, and everything was packaged so neatly and beautifully. I’m new to the makeup world, but I’ve heard so many great things about this brand, so I decided to give it a tr... See more

Company replied

Rated 5 out of 5 stars
Verified

Never fails , never disappoints, and always ahead of schedule delivery. What can I say Juvia’s just my girl lol 😂 . The only concealer in my shade with pigmented eye shadows to perfectly complement t... See more

Company replied

Rated 2 out of 5 stars
Verified

The colour matching wasn't great. I absolutely love the texture of this foundation, and I love how matte it is. The colour was close but not quite the match I was expecting. I'd love to buy the next s... See more

Company replied

Rated 2 out of 5 stars
Verified

I have been waiting for my parcel for 2 weeks plus and till now i don't know where it is and when i will get it, juvias is saying its in my country,DHL is refusing that they can't recognize my tracki... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought the liquid to powder eyeshadows and they are fantastic. The pigmentation is just what I’ve come to experience with Juvia’s Place and the product itself is amazing. Would definitely recomm... See more

Rated 3 out of 5 stars
Verified

I ordered some face powder during the Black Friday sale and they did not have them so instead of waiting until you get more you refunded me my money, I would have just rather you waited and honor the... See more

Rated 5 out of 5 stars
Verified

Thanks for the accurate and swift delivery. The makeup is amazing and the pigmentation of the eye shadows is the best ever. Most importantly, the prices allow a lot of people to be able to afford the... See more

Company replied

Rated 5 out of 5 stars
Verified

I love my Juvia’s Place Blushed Cream Blushes. The pigment is awesome and every coIor I got is a delight. I’m a dark skin woman. The colors that work for me are Terracota, Very Berry, Cheeky Cherry, P... See more

Company replied

Rated 3 out of 5 stars
Verified

I use Juvias place often, however Im trying to replace a purchase that was lost and I can't seem to find the pallet. I bought 2 pallets trying to replace it and still I can't seem to obtain the dark t... See more

Company replied

Rated 5 out of 5 stars
Verified

Online ordering was clear and easy. Black lipstick was very pigmentated. Eye shadow is best applied over a base color, but has minimal fallout and color is long lasting.

Company replied

Rated 5 out of 5 stars
Verified

I have been addicted to Juvia's Place Violets palette for years! I've tried many brands and this one has the most perfect shade of lavender, so flattering. I love it and get compliments on it all the... See more

Company replied

Rated 5 out of 5 stars
Verified

This product is just excellent. I love MAC and this company ranks with MAC 100 percent. The smoothness of the lip stick, the quality of the powder and the eyeshadow makes the structure of my face exqu... See more

Company replied

Rated 5 out of 5 stars
Verified

I love the beautiful browns and golden colors that match my deep complexion. As always everything was perfectly packaged!

Rated 5 out of 5 stars
Verified

The website is easy to use. To find specific products and purchase them quickly and safely on my phone is a wonderful experience. Delivery time is great! Easy to track and products arrive properly.

Company replied

Rated 5 out of 5 stars
Verified

Hasn't arrived just yet, but J.P. products are always phenomenally well made, beautiful, workable and inspire creativity with looks.

Rated 5 out of 5 stars
Verified

my order was fulfilled quickly, the products arrived in perfect condition, and the whole process was easy and reliable. I always have a great experience with juvia’s place.

Rated 5 out of 5 stars
Verified

Products are great long lasting and highly pigmented ....you can never go wrong with Juvia's Place

Rated 3 out of 5 stars
Verified

I love my products!!!!! The only thing I need to mention, Is when I place an order today for 1 price and tomorrow it's cheaper. And I haven't even receivedmy products yet. The price should be automati... See more

Company replied

Rated 5 out of 5 stars
Verified

I believe that you are back to normal. I’ve been a customer since 2020. I had to try and find my shade somewhere else when your company was out of my shade (Togo). Now that it’s back I feel better. Th... See more

Company replied

Rated 5 out of 5 stars
Verified

This is a good place to order your makeup.I ordered some good stuff that I needed,but honey when I tell you they never disappoint with the free gifts.I got so many free gifts that I shared with my d... See more

Company replied

Rated 5 out of 5 stars
Verified

I was introduced to your brand by following Fumi Desovold. I love how her makeup tips looked & I can't wait to try the products I chose!

Rated 5 out of 5 stars
Verified

I love the pigment! It’s so bright and beautiful especially the shimmer!! An the loose highlighter is beautiful!

Rated 5 out of 5 stars
Verified

The ease of ordering and the amazing deal you offered. This is my main lip color and I hate to buy from ulta so I try to order it as much from the website Everyone compliments me on it. But please k... See more

Company replied

Rated 5 out of 5 stars
Verified

Juvia always comes with the good stuff and the deals are just steals. LOVE everything and anything Juvia's Place.

Rated 5 out of 5 stars
Verified

This is my second purchase of the Berries Palette it has very blendable pretty colors

Rated 3 out of 5 stars
Verified

The powder appeared darker online than it actually is. The red matte gloss doesn't work for me. It clumps up s little once it gets old. Love the nude gloss

Company replied

Rated 5 out of 5 stars
Verified

As always hands-down Juvia's place always delivers on point. Their products always speaks for itself🙌.

Company replied

Rated 5 out of 5 stars
Verified

Speedy delivery and well packaged goods. High pigment colors. Very satisfied with every purchase.

Company replied

Rated 5 out of 5 stars
Verified

I purchased during black Friday her profucts never disappoint and neither did the black Friday sale prices.

Rated 2 out of 5 stars
Verified

I have yet to receive my items and it was extremely hard keeping track of the shipment.

Rated 5 out of 5 stars
Verified

I believe there may have been a temporary system anomaly prior to my attempt to complete the transaction, but aside from that, everything appears to be in order.

Rated 5 out of 5 stars
Verified

I ordered the golden bundle and 99% of what I received worked amazingly. It reminded me of why I love Juvia’s Place!!

Rated 5 out of 5 stars
Verified

I’m so in love with these products. The eyeshadow palette are so popping my looks be a 10/10 I love everything I purchased.

Rated 5 out of 5 stars
Verified

I really like this pallet. Glad they still had in stock. Its beautiful colors that you can mute or go bold with it.

Rated 5 out of 5 stars
Verified

This is a fantastic reliable company, been ordering for yrs , never a problem and great foundation for any age skin

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Company details

  1. #39 of 52 best companies in Cosmetics Store

About Juvia's Place

Written by the company

A world of beauty for you. Vibrant, highly pigmented eyeshadows. Full coverage foundations. Lipsticks infused with hyaluronic acid. Best-in-class brow products and fan faves bronzers, blushes and highlighters. And game-changing skincare.

Our customers are women. Our customers are men. Our customers have skin tones in the fairest fairs to the deepest darks. The Juvia’s Tribe is where we celebrate our customers that come to us from all walks of life.

Created to celebrate the rebels, rulers, and queens of the African kingdoms who honored beauty through their innovative and soulful techniques that we still use today.

Contact info

3.9

Great

TrustScore 4 out of 5

22K reviews

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Replied to 92% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Follow up from my previous review So…

Follow up from my previous review So after emailing the team regarding a lost order huge order my black Friday hall I got nowhere with the Bot at the contact us link I did grt a re a ponce from a Mari that said look around outside if nothing email back( NOWHERE) SOVI went to IG and FB WELL I got a response on FB and she asked for details and Pics I only had one item it came in an envelope so I sent the pic and my order number and she replied she will replace the order!!!! I'M SO HAPPY she made my DAY!! THE CUSTOMER SERVICE WAS OUTSTSNDING NO BOTS AND A FIX WITHOUT ILL GET BACK TO YOU IT WAS DONE WITH A FEW EMAILS EXCELLENT!! I HAVE BEEN A CUSTOMER FOR YEARS AND WILL CONTINUE TO!!! THANKYOU JUVIA'S PLACE FB TEAM!!!!

December 8, 2025
Unprompted review
Rated 3 out of 5 stars
Verified

I love your products without a doubt

I love your products without a doubt. Your shipping is terrible! Two years ago, over $100 in products were purchased and they got lost in shipping. I contacted your company and customer support pretty said "Oh well, we can't do anything about it once it ships.Now, I always order less than $100 in products bc I can't afford to just lose money.

December 2, 2025

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