Lebo's Reviews 2,826

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the company's product offerings, highlighting the superior quality and accurate product descriptions. People appreciate the wide selection available, often finding items that are hard to find elsewhere. The prices are also considered exceptionally good, making it a preferred shopping destination. Customers are also satisfied with the delivery service, noting the fast and efficient shipping. The ordering process is described as straightforward, with excellent communication throughout. Consumers also appreciate the company's customer service, describing the staff as friendly, knowledgeable, and helpful. Overall, shoppers find the company reliable and efficient, with many expressing intentions to shop there again.

Based on these reviews

Rated 5 out of 5 stars
Verified

We ordered boots for my daughter’s queens contest and they didn’t arrive when expected, called and Lebo’s looked into it right away and even called me and gave an update! The boots finally arrived and... See more

Company replied

Rated 5 out of 5 stars
Verified

They were friendly and knowledgeable regarding their inventory. Quick to ship! My Panhandle dress sold out everywhere else, almost immediately. However the Lebo’s in Charlotte happened to have it in s... See more

Company replied

Rated 5 out of 5 stars
Verified

Lebo’s is a great online seller. They have a wide selection to choose from. I was in search for a specific Birkenstock shoe that my wife wanted(x-mas gift) Lebo’s had the specific color and size i... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchased a riding helmet for my first time rider via online pick up. I ordered the incorrect size as I truly wasn't sure which size I needed. The gentleman that helped me went above and beyond and... See more

Company replied

Rated 5 out of 5 stars
Verified

My husband absolutely loves his new vests, and they look fabulous. Both vests are so very beautifully made and look wonderful on him. Your company made his Christmas very memorable. Thank you again... See more

Company replied

Rated 5 out of 5 stars
Verified

Your company was the only one that offered Hoka slip resistant shoes, ordered for my daughters in food industry. Very comfortable shoes. perfect fit. The order was shipped immediately and arrived in m... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been buying my husbands shirts from your store for many years. Because of his bad shoulder I purchased snap shirts. The store has the BEST quality fabric and snaps. Thank you so much :-)... See more

Company replied

Rated 5 out of 5 stars
Verified

ordered (kinda last minute) shoes for my partner, about a week before christmas. had to get it shipped to texas where i live, & it made perfect timing on christmas eve. shipping was quick and painless... See more

Company replied

Rated 5 out of 5 stars
Verified

I had been searching locally for the brown Lone Peak 9s in a size 14 to no avail, finally found them on the internet at Lebo’s. Ordered them immediately, got an ETA for a week out, was surprised whe... See more

Company replied

Rated 5 out of 5 stars
Verified

I found a specific pair of casual boots that I loved but could not find them on line in my size anywhere! Even directly from the brand’s website. I looked in all my usual places but no luck. My last e... See more

Company replied

Rated 3 out of 5 stars
Verified

The item was perfect and the shopping experience was great as well...reason why I am giving three strars is because I had free shipping with my purchase, but I decided to pay additional $30 for expedi... See more

Company replied

Rated 5 out of 5 stars
Verified

Lebos out-delivered Zappos 10-fold! I called Zappos and ordered a special pair of shoes for my niece for Christmas and was told they were in stock and would be delivered well before Christmas. My car... See more

Company replied

Rated 5 out of 5 stars

Ordered from their website. Great selection of quality merchandise. Great prices. Easy buying process. Shipped quickly and received fast! A ‘thank you’ email after I placed the order, and a... See more

Company replied

Rated 5 out of 5 stars
Verified

I was so happy that Lebo’s had these heart Bloch Warm Up Booties. I received them just in time for my daughter’s Nutcracker performance. My daughter was able to keep her ballet flats covered while s... See more

Company replied

Rated 3 out of 5 stars
Verified

Service was not especially fast. When the shoes arrived, one had clearly been unpacked and possibly tried on -- the plastic bag was missing, as was the shaped cardboard insert in the shoe itself.

Company replied

Rated 5 out of 5 stars
Verified

I couldn’t find the on cloud hiking boots anywhere in Florida so I went online and began to see where I could find them. I came across Lebo’s thankfully! They shipped fast and the shoes were in perfec... See more

Company replied

Rated 5 out of 5 stars
Verified

I had looked literally all over the country for a specific pair of jeans for my granddaughter for Christmas. They made ordering easy and I received my package in time for Christmas. After Christmas... See more

Company replied

Rated 5 out of 5 stars
Verified

My daughter wanted a pair of Kimes Olivia jeans for Christmas. After ordering from another store and finding that they were too big, I returned them but they didn't have the smaller size in stock. I... See more

Company replied

Rated 5 out of 5 stars
Verified

I work at a place that I am on my feet all day My daughter has been telling me about Hoka shoes So I thought I would give them a try Thru your Company They are amazing and your shipping was very fast... See more

Company replied

Rated 5 out of 5 stars
Verified

My experience with Lebos started off somewhat badly with my new shoes being scratched whe I opened the box. Melissa in customer was great in helping me return them and shipping a new pair.

Company replied

Rated 5 out of 5 stars
Verified

I didn't have to leave the house got exactly what I ordered, and it arrived on time. The only thing that could have been different was an order confirmation, but the owner did email me thanking me for... See more

Company replied

Rated 3 out of 5 stars
Verified

I had a $10 coupon code that didn't work at checkout. I contacted support via email and was told the $10 coupon only worked for full-price items. When I indicated the item I purchased was at full-pric... See more

Company replied

Rated 5 out of 5 stars
Verified

Good experience but if you return your purchase they want to charge u $10.00 to get a refund. If you are near a store you are good to go. However someone like me in Florida u get charged. They need to... See more

Company replied

Rated 5 out of 5 stars
Verified

Fast shipping. Item arrived fast and product description was very accurate. Looked everywhere and no one had these shoes in stock until luckily I ended up on the Lebo's website.

Company replied

Rated 5 out of 5 stars
Verified

There is always great deals and great fines inside the store so many different items to choose from from belt hats, shirts, pants. My favorite part is the boots. I can always find a good deal on a pai... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered my mother a pair of Hoka's for Christmas. Once she tried them on she decided she needed a half size bigger so she could wear her "thick socks" while she walks. Lebo's made the exchange qui... See more

Company replied

Rated 4 out of 5 stars
Verified

Lebo’s was prompt to fulfill my order. It did take several days to receive my boots but I wouldn’t say it was Lebo’s fault necessarily. I love my boot so much I’m not even mad about how long it took t... See more

Company replied

Rated 3 out of 5 stars
Verified

The order was filled quickly which was much appreciated however at pickup the customer service was slightly awkward and uncomfortable. I assumed that the Christmas rush made the workers tired but I... See more

Company replied

Rated 5 out of 5 stars

got a pair of shoes from Lebo's They arrived on time, well packed and just as described. the shoes were very comfortable, good in quality and the purchase was worth it overall shopping experience... See more

Rated 3 out of 5 stars

Lebo's offers a decent variety of shoes at fair prices. The layout is okay, but it can be a bit cluttered. Customer service is friendly, though not always super helpful. Overall, a solid choice if you... See more

Rated 5 out of 5 stars

Lebos is an outstanding store with top-notch customer service! From the moment I reached out, the staff was friendly, helpful, and efficient. Their wide selection and attention to detail make shopping... See more

Company replied

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Company details

  1. #5 of 68 best companies in Shoe Store
  2. #1 of 5 best companies in Boot Store
  3. #2 of 21 best companies in Hat Shop
  4. #4 of 75 best companies in Men's Clothing Store
  5. #5 of 136 best companies in Women's Clothing Store
  6. #2 of 8 best companies in Work Clothes Store

Information provided by various external sources

Since 1923, Lebo's has been known for carrying hard-to-find sizes and an extensive selection of comfort brand shoes, sandals, boots, western wear, cowboy boots, equestrian gear, work wear, apparel and dancewear for men, women and children. At our 8 Lebo's stores in North Carolina and South Carolina, we provide a unique, full-service experience for selecting and purchasing only the best brands of fashionable, comfort footwear for the whole family. In fact, we only carry brands that are truly good for your feet.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars
Redirected

Terrible.

Terrible.
I ordered a pair of slip on shoes before my double mastectomy. I needed slip on shoes to leave the hospital.
I revived a confirmation on my order and 2 weeks later I never received my shoes. I checked online to see if the shoes had shipped yet. My account showed that I had no orders placed. I called the online number & left a message. When I received a call back they said oh, we canceled that order. I asked why. She said they never had the shoes. I said why wouldn’t you send an email letting me know. She said I don’t know, we just didn’t. She was very rude & extremely unprofessional. I will never use this store again. Beware.

November 3, 2025
Unprompted review
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Rated 5 out of 5 stars

got a pair of shoes from Lebo's

got a pair of shoes from Lebo's
They arrived on time, well packed and just as described.
the shoes were very comfortable, good in quality and the purchase was worth it
overall shopping experience was smooth and hassle free

July 25, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Quality products

Fast smooth shipping. Quality products

December 19, 2024
Lebo's logo

Reply from Lebo's

Thank you Kristy for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery! Perfect product!

January 24, 2025
Lebo's logo

Reply from Lebo's

Thank you Jennifer Abbott for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

Rated 5 out of 5 stars
Verified

Great customer service

Great product. Super fast shipping. Unfortunately it didn't fit. The return process was easy and my payment was quickly refunded.

January 22, 2025
Lebo's logo

Reply from Lebo's

Thank you mwe for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

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Rated 5 out of 5 stars
Verified

THANK YOU

EVERYTHING WAS PERFECT.

January 23, 2025
Lebo's logo

Reply from Lebo's

Thank you Michelle for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

Rated 1 out of 5 stars
Redirected

The chain on the truckers wallet should…

The chain on the truckers wallet should be on the right side of wallet instead of left side,I have been buying trucker wallets for 25 years and never seen the chain on the left side&f Western Mens Wallet Leather Trucker Key Chain
BETTER LOOK AGAIN😊
I received this as a gift from my daughter who has a different email

Excellent
4.8 out of 5
M&f Western Mens Wallet Leather Trucker Key Chain Black 06022

February 11, 2025
Unprompted review
Lebo's logo

Reply from Lebo's

Thank you Flatbed jimmy for the Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us! I did check and do not see an order from you so I just wanted to make sure you have the right company as we don't sell trucker wallets.

Rated 5 out of 5 stars

Lebo’s for the win.

Ordered from their website.
Great selection of quality merchandise.
Great prices. Easy buying process.
Shipped quickly and received fast!
A ‘thank you’ email after I placed the order, and a ‘thank you’ note in the box when I received my order. Wow.
I couldn’t be happier with my buying experience from Lebo’s.

February 1, 2025
Unprompted review
Lebo's logo

Reply from Lebo's

Thank you RDH Idaho for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

Rated 5 out of 5 stars
Verified

Received the purchase quickly

Received the purchase quickly

January 22, 2025
Lebo's logo

Reply from Lebo's

Thank you Melanie Loyd for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

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Rated 5 out of 5 stars
Verified

Good customer service

Good customer service

January 21, 2025
Lebo's logo

Reply from Lebo's

Thank you Dorothy Kiehne for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

Rated 3 out of 5 stars
Verified

paid extra for expedited shipping which was not expedited

The item was perfect and the shopping experience was great as well...reason why I am giving three strars is because I had free shipping with my purchase, but I decided to pay additional $30 for expedited shipping to make sure I got the item on time for what they were purchased for, making sure I had mple time to get them...they said it had shipped immediately but instead these were stalled for 4 days waiting to be picked up. I would've sticked with the free shipping option if the outcome would've been the same. Now I am $30 more than what I needed to pay for these and still they never made on time for my trip, so now I have these brand new great winter boots sitting in a box.

January 9, 2025
Lebo's logo

Reply from Lebo's

Thank you Ivette for the Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us! We are sorry to hear about the time it took and if you can reach out to us at customerservice@lebos.com we can speak to you more about the issue you had.

Rated 5 out of 5 stars
Verified

great selection

great selection. Unique.

January 24, 2025
Lebo's logo

Reply from Lebo's

Thank you YY for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

Rated 5 out of 5 stars
Verified

Great Bogg cosmetic bag

Great Bogg cosmetic bag, and it was just what I'd been looking for to match my Bogg bag. Customer service answered my question right away, and the price was very good!

January 15, 2025
Lebo's logo

Reply from Lebo's

Thank you Anne Suarez for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

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Rated 5 out of 5 stars
Verified

Lebo's was great

Lebo's was great, price was better then most. They shipped fast and item was as described. No issues with Lebo's at all.

January 16, 2025
Lebo's logo

Reply from Lebo's

Thank you Robert for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

Rated 1 out of 5 stars
Verified

Left the sensor on my toddlers boots

Left the sensor on my toddlers boots

January 16, 2025
Lebo's logo

Reply from Lebo's

Thank you Ursula Martinez for the Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us! I'm so sorry that the security sensor was left on your boots. If you can reach out to us at customerservice@lebos.com we would like to assist you in correcting this matter for you.

Rated 5 out of 5 stars
Verified

Thanks

Thanks, great,!

January 13, 2025
Lebo's logo

Reply from Lebo's

Thank you Joy R for the Great Review. We appreciate you shopping at Lebos and taking the time to share your feedback with us!

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