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Lectric eBikes Reviews 852

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the company's products, delivery service, user experience and customer service. People appreciate the solid engineering, reliable products, and the value for the price. The consensus is strong regarding these aspects, with reviewers highlighting the ease of use and enjoyment derived from the bikes. Customers report that the website is user-friendly, and they receive timely updates on their order's progress. The packaging is well-thought-out, ensuring the bikes arrive in perfect condition. The assembly process is straightforward, thanks to clear video instructions. Customer service is frequently commended for its efficiency and helpfulness in resolving issues.

Based on these reviews

Rated 4 out of 5 stars
Verified

My experience was flawless except for the boxes being very damagaed, and there being no owners manual, nor directions to install the accessories. Also some runaround trying to get information really... See more

Company replied

Rated 4 out of 5 stars
Verified

Came on time, well packaged! It was more challenging to put together than expected. Two-person job with skill. The chain guard flimsy plastic and broke while tightening it down. Used a zip tie to s... See more

Company replied

Rated 4 out of 5 stars
Verified

Delivered to your door with little or no assembly required. Not so, but the Trike was well packed to prevent damage. Some damage did occur for the backrest due to transit for the second Trike I bought... See more

Company replied

Rated 4 out of 5 stars
Verified

The order process is pretty straight forward and the packaging is really good. The only improvement I can see for this is to provide some written instructions as well as all the videos (which are rea... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything went as advertised. I followed the video step by step when doing the final assembly. No problems. There is not much that I had to assemble but my lack of knowledge made the Lectric ebike... See more

Company replied

Rated 5 out of 5 stars
Verified

It started with prompt customer service answering my pre-sales questions. The ordering process was easy and the bonus accessories a plus. Shipping was reasonable (within a week) and post delivery cust... See more

Company replied

Rated 5 out of 5 stars
Verified

Lectric eBikes has proven to be a great option for our family. My husband and I got 2 Lectric bikes a few years ago. When my daughter expressed interest, we decided to get 2 for their family to share.... See more

Company replied

Rated 5 out of 5 stars
Verified

Had a return for two unopened “top tube” enclosures. Customer service said “no problem,” you may keep them or donate to charity. I was aghast. This is one fine company selling very very fine bicy... See more

Company replied

Rated 5 out of 5 stars

I just recently bought 2 -xp4 and a trike all 750 watt motors. I am extremely impressed with there ease of operation and reliability. Nice folding and can’t wait to ride them on my Lake Tahoe vacatio... See more

Company replied

Rated 5 out of 5 stars
Verified

We recently purchased the Trike2 750 & (2) XP4. The Lectric team continues listening to their customers. Each new generation of ebikes keeps getting better & better. Customer service is truly top n... See more

Company replied

Rated 5 out of 5 stars
Verified

Gear shift lever quit working shortly after receiving but Lectric got it fixed quick! Suspension seat post not great but easily upgraded with an aftermarket version. Wish the “throttle” was more line... See more

Company replied

Rated 5 out of 5 stars

Lectric is doing nearly everything well; Solid engineering & build quality! Near "God Tier" customer service! Outstanding quality to price value! Fun & reliable products! My only real compla... See more

Company replied

Rated 5 out of 5 stars

I previously owned an XP3, and purchasing a new bike was definitely worth it, especially at the "Black Friday" price. The brakes are much improved. The ride is much more stable and the shifting is... See more

Company replied

Rated 3 out of 5 stars
Verified

Both bikes upon receiving needed warranty work before even riding. They came out of the box with a rear tire on one not holding air and unable to inflate and required a new tube. The second bike needs... See more

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Rated 5 out of 5 stars
Verified

I'm not great with words, but you guys are amazing. This is the 4th bike that I bought from you and every time it was amazing! I handed down 2 of my former bikes to family and I love my new ones. Thi... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently bought the express 750and have been 100% satisfied. It was easy to assemble and instructions were clear. My only complaint is i wish the user manual would have been included in the package.... See more

Company replied

Rated 5 out of 5 stars

Lectric delivered what they promised. All of the extras that came with the bike were installed before shipping which really surprised me. Bicycle was packed well and arrived in good order. Between the... See more

Company replied

Rated 5 out of 5 stars
Verified

I finally took the plunge and placed the order during Lectric's "Better than Prime" promotion. Order was placed on a Thursday and the bike showed up the following Wednesday (I'm in PA). It's worth me... See more

Company replied

Rated 4 out of 5 stars

I had great service on received my trike. I just wish I had realized that the charger was included with it. I bought one in addition to my trike order and now I have two chargers. I have enjoyed ridin... See more

Company replied

Rated 4 out of 5 stars
Verified

I love the new XP2 Lite, and the price was great; however, I did not expect to have to install all the extra features that were already pre-installed on my first XP 5 years ago. The video installatio... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service and fun tricycle! Website was easy to use Delivery was fast and efficient Putting together the bike was more time consuming than expected but video instructions were clear to f... See more

Company replied

Rated 5 out of 5 stars
Verified

Delivered within a week. Easy to put together with the step by step video sent! Not one issue. Really enjoying and having fun with my new XP4 750. No regrets. One little niggle: Lectric needs... See more

Company replied

Rated 4 out of 5 stars
Verified

Good machine, but I had a tube seam failure (no puncture) about two weeks out… wouldn’t patch as it was opposite the contact surface and on a seam. Tried twice. Customer support said they had no tubes... See more

Company replied

Rated 5 out of 5 stars

I have only had my new trike since the beginning of October, but I have already had so much fun riding around the neighborhood and visiting with people. Plus, I can ride to the grocery store and run... See more

Company replied

Rated 5 out of 5 stars
Verified

My new Lectric XPress Step-Thru is by far the best eBike I've had! I'm relatively new to eBikes and I've owned two other brands prior to this one. The build is superior, the motor is very quiet... See more

Company replied

Rated 5 out of 5 stars

The entire process of researching Lectric eBikes on their web site was easy to do. The bike arrived quickly and I put it together in a few minutes. I was impressed with the quality of the bike and i... See more

Company replied

Rated 5 out of 5 stars
Verified

I am amending my Review from 11/18/2025 on 11/19/2025. I ordered 2 ebikes, for 1299 + tax each. they both came 10/28/2025 with 2 Flat tires and some other issues. I took the bikes to an authorized re... See more

Company replied

Rated 3 out of 5 stars
Verified

This is my 2nd Lectric e-bike as the first one was an XP 3.0. Just disappointed when this XP Lite 2.0 JW came with its accessories unassembled (unlike the 3.0 which was ready to go out of the box) in... See more

Company replied

Rated 4 out of 5 stars
Verified

The only reason that your company didn't get All Stars comes down to one difficulty. I attempted to install the lock bracket on the down tube below the seat for approximately 1 hour. Due to the small... See more

Company replied

Rated 5 out of 5 stars
Verified

This is the first electric bike I ever owned so it's all new to me. I placed my order and was pleased by all the notifications about shipping, delivery ,etc. The box arrived and I have rarely (maybe n... See more

Company replied

Rated 5 out of 5 stars

I'm riding a x-peak. The bike is meeting all my expectations. I recently rode a different bike while my wife rode mine. I can easily report that my Lectric bike is far superior to the other brand I wa... See more

Company replied

Rated 5 out of 5 stars

It is fun trying out an e-bike. I am used lots of regular biking. But this is a little different so it makes it fun. Like being a kid again. The bike rides well I purchased the “comfort seat “ so the... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchasing my Lectric e-bike was simple, except for deciding which model. It arrived as scheduled and in perfect shape. I didn't need any support other than the videos provided onliine, and was out... See more

Company replied

Rated 5 out of 5 stars
Verified

I have an XP 2, but the 750 XP 4 was such an improvement, I bought one. The torque sensor is a game changer, much much better than the cadence sensor. I also like the bigger motor and battery. I'm als... See more

Company replied

Rated 5 out of 5 stars
Verified

I was amazed at how easy it was to purchase the EBike, and receive it in a timely manner. The packaging was well thought out and protected the bike well. I do think you should let the buyer know to go... See more

Company replied

Rated 5 out of 5 stars
Verified

We had a small mechanical issue and I accidentally scratched the paint on the bike removing the battery. Customer service handled things quickly and efficiently. Absolutely no complaints at all. Oh, B... See more

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Rated 3 out of 5 stars
Verified

The tech support is great, although they neglected to give me a more time sensitive option to solve a problem that it was shipped with, until it was too late to really help. My experience with custo... See more

Company replied

Rated 5 out of 5 stars
Verified

Best customer service out there. Needed a replacement fender for my trike that got bent in shipping and got a new one no problem. Not too mention after much research it is the best bang for the buck o... See more

Company replied

Rated 4 out of 5 stars
Verified

Everything is great. The only reason I give a 4 star is because there were small parts that fell off the bike during shipping that I had to find the tiny screw in the packing and reattach. I am also u... See more

Company replied

Rated 5 out of 5 stars
Verified

I have not had a chance to ride it yet - my husband had some health issues come up and cant assemble it. The ordering & shipping process was excellent! Quick!

Company replied

Rated 5 out of 5 stars
Verified

Jeanette was amazing! No pushing no hard sell. We were able to ride the bikes, get our questions answered by a person who has been helping us. We felt good about buying our bike from a person who assu... See more

Company replied

Rated 5 out of 5 stars

My experience with Lectric was good, I entered their show room, a sales person asked if there was a bike I was interested in & if I wanted a demo ride!!! Well today I own a Lectric XPRess 750!!! Had i... See more

Company replied

Rated 5 out of 5 stars

I liked the XP Lite so much that I got an XP4 as well so that my daughter and anyone else can ride the park trails with me. It is my primary mode of transportation and so far I haven't had any issues... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchased Express 750. Bike is well made and has excellent performance. Lives up to its 5 star reviews.

Company replied

Rated 5 out of 5 stars
Verified

Great customer service, website very easy to use and order from. Good value for the electric bike I purchased. Would recommend the XP4 Lectric bike to anyone who is looking a great value at an affor... See more

Company replied

Rated 5 out of 5 stars
Verified

We are in our early 80s and these bikes make adventures in the neighborhood much more enjoyable.

Company replied

Rated 3 out of 5 stars
Verified

Bike is great, multiple things broke, and still don't know how to use and close the pannier bags. Service has been ok but not great.

Company replied

Rated 5 out of 5 stars
Verified

Lectric has great ebikes and they are constantly improving. Their customer service and tech support is exceptional.

Company replied

Rated 5 out of 5 stars
Verified

Fast shipping. Great tricycle. Easy to assemble and adjust for comfortable riding.

Company replied

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Company details

  1. #22 of 43 best companies in Bicycle Store

Written by the company

At Lectric eBikes, we understand that riding should be fun, not stressful. That’s why we create eBikes that remove the barriers of getting around—designed for effortless use, priced within reach, and built to keep up with real life. We believe freedom on two (or three) wheels should never come with complications or compromises. By focusing on reliability, fair pricing, and long-term value, we ensure that everyone can ride without worry and explore life without boundaries.

Our Commitment to You

Written by the company

Built on Legendary Service
We believe that putting people before profit is a disruptive force for good. This belief steers our journey towards creating more than just a brand—it's about fostering a community. One built on trust, support, and shared momentum. It means giving more people the freedom to ride, ensuring fairness over frugality, and remembering that the best business is the one that puts people at the center. Because real momentum comes from doing the right thing in every single moment.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

852 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 3 out of 5 stars

Three stars at this point

Three stars at this point. will revise shortly (hopefully) So this is an interim review, the ongoing issue is waiting on an email response. I ordered 2 XP-Lites for my wife and I, both in stock colors. Hers shipped right away, received notice of its shipment the next morning (That bike was received in working order after typical transit time, no issues. Nice bike too). Following up for the other bike on the website's Tracker page didn't show anything and no notice of a backorder. I emailed them but received no response. However, two days later a "Packed and Labeled" email for the other bike was received. Checking at FedEx, only the shipping lable was created but FedEx didn't have it. It wasn't given to FedEx for another two days. Once FedEx had it, delivery time was typical. Received it today and unboxed it the same as I did the first one. I found two cables were in the wire harness but un connected at both ends, one to the display one to the Headlight. No biggy there. Discovered some paint chipped off at the end of the battery housing. Charged the battery for a couple of hours then tried the display, no illumination. Verified evrything against the first, working, bike but no luck. Sent an email to them but its too soon for a reply. I have the skills, tools and working spare parts (the other bike) to troubleshoot to component level but this is a brand new bike. I shouldn't have to.

December 8, 2025
Unprompted review
Rated 3 out of 5 stars
Verified

Disliked delivery experience, and a few minor issues

Disliked delivery experience, Delivery person rolled the box end over end, to get it to my door… I guess he didn’t have a dolly. Bike was scuffed up in some places, front tire was flat, and had to take it in to get a new tube….and since I upgraded to a bigger motor and battery… I received some “free” accessories. One was a bike lock designed to fit on a frame other than the XP-4… they must be getting rid of the old locks. Other than the above concerns, seems like a decent bike… time will tell.

November 17, 2025
Rated 5 out of 5 stars
Verified

I had a great experience with the Lectri

I had a great experience with the Lectric team. They followed up immediately on some issues I had. The bike quality is fantastic. It is made so well. The seats and handle bars are easy to adjust, no tools needed. I feel like I'm getting my exercise with the Pedal Assist, just enough assist when I'm climbing hills. I want to ride every day, sometimes twice a day. I love this bike!

November 17, 2025
Lectric eBikes logo

Reply from Lectric eBikes

Thank you so much for the amazing review, Sally! We're thrilled to hear our team was able to help quickly and that you're loving the quality and ride experience of your bike. Enjoy every mile!

Rated 5 out of 5 stars
Verified

Well package

What I was most impressed is by the packing material for the Ebike. They made sure there was nothing that could get damaged in shipping. I also love that anything you need to repair or adjust. They have a video on it.

November 18, 2025
Lectric eBikes logo

Reply from Lectric eBikes

Thank you so much for the review, Dennis! We're happy to hear the packaging impressed you and that our repair/adjustment videos have been helpful. We appreciate you!

Rated 3 out of 5 stars
Verified

The paint has defects

The paint has defects, the phone holder isn’t working properly, and neither is the shifting lever. Lectric is sending new parts and touch up paint, but I expected better quality control on a bike in this price range.

November 17, 2025
Lectric eBikes logo

Reply from Lectric eBikes

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the paint defects and the issues with your phone holder and shifting lever — that’s not the experience we want for our riders, and we understand how disappointing this must feel, especially on a new bike.

A member of our team has reached out to you via email. We appreciate your patience and the chance to turn this around for you. Enjoy the ride, and please don’t hesitate to reach back out if you need anything else.

Rated 5 out of 5 stars
Verified

Lectric is awesome

Lectric has great ebikes and they are constantly improving. Their customer service and tech support is exceptional.

November 17, 2025
Lectric eBikes logo

Reply from Lectric eBikes

Hello Lou,

Thank you for taking the time to provide us with your feedback. We are thrilled to learn that our team has exceeded your expectations and that you are enjoying your eBike. Wishing you many enjoyable rides ahead.

Rated 4 out of 5 stars
Verified

Great eBike. Check with Local Partner Network as well before purchase.

The order process is pretty straight forward and the packaging is really good. The only improvement I can see for this is to provide some written instructions as well as all the videos (which are really well done). The setup is fairly easy, but there are a couple of things that you need to undo and remove parts in order to finish installation (chain cover and fenders, for example). This was more challenging to do and I ended up having the local dealer set this up for me. In retrospect, I would have preferred to use my local dealer for the purchase rather than online because they would have set up everything as part of the sale. This gives the customer an introduction to the local shop for future. Lectric eBikes could do a better job of connecting customers to the local dealers (if available). This is a win-win. The info is on the website, but it should be more obvious.
As far as the ebike goes, I think I am going to like it a lot. It is sturdy and well made, but lighter than other models. It is quite zippy in getting around. Looking forward to using it for fun adventures.

November 16, 2025
Lectric eBikes logo

Reply from Lectric eBikes

Hey Cheryl. Thanks so much for your thoughtful review and we appreciate your feedback about adding written instructions, it’s super helpful. We’ll also pass along your suggestion about making local dealer options more visible.

We’re excited that you’re enjoying the bike so far, and we hope it brings you plenty of fun adventures ahead! If you need anything, we’re always here to help.

Rated 5 out of 5 stars
Verified

XP Trike experience

Everything went as advertised. I followed the video step by step when doing the final assembly. No problems. There is not much that I had to assemble but my lack of knowledge made the Lectric ebike video a welcomed necessity. I had a few questions along the way. I called once and the technical assistance was excellent. The second time I emailed with a question and the response was prompt and spot on.

November 17, 2025
Lectric eBikes logo

Reply from Lectric eBikes

Hi Ruby! Thank you so much for the 5-star review! We’re thrilled to hear everything went smoothly and that the assembly video was helpful. Enjoy the ride, and feel free to reach out anytime - you’re always welcome here!

Rated 4 out of 5 stars
Verified

My experience was flawless except!for…

My experience was flawless except for the boxes being very damagaed, and there being no owners manual, nor directions to install the accessories. Also some runaround trying to get information really wasn’t enjoyable at all. Despite the damage to the boxes, the bike seems undamaged. I think the excuse for not getting any manuals was weak. “Trying to lower the carbon footprint” doesn’t hold water when there is so much cardboard, and tape in the packaging. I filled my recycle bin completely with cardboard, and I still have the outer box to dispose of. I got almost 10” of snow this week, so I will have to let you know how I like the ride. Also the ignoring my emails while sending me 2 emails a day, and then sending me an invoice to order keys for my 2.0 to a different addy must have been a whole level of not paying attention I’ve never seen.

November 17, 2025
Lectric eBikes logo

Reply from Lectric eBikes

Hello Frank. Thanks so much for your detailed feedback. We’re glad to hear your bike arrived undamaged, but we’re sorry for the issues you experienced with the packaging, missing manuals, and communication. That’s not the smooth experience we aim to provide, and we appreciate you bringing it to our attention so we can improve.

If you need any help once the snow clears and you’re ready to ride, we’re here for you!

Rated 5 out of 5 stars
Verified

Great customer service

Great customer service. I am enjoying the XPRESS. It meets expectations

November 17, 2025
Lectric eBikes logo

Reply from Lectric eBikes

Hi Kenneth. We're so happy you're enjoying the XPress and the service. Thank you for your support and review. Keep on having fun!

Rated 5 out of 5 stars
Verified

Excellent Intro to e-Biking

It started with prompt customer service answering my pre-sales questions. The ordering process was easy and the bonus accessories a plus. Shipping was reasonable (within a week) and post delivery customer service excellent. That was the first bike. Now with the second bike the process has been the same. Email customer service and they get right back to you. And so far we have been so happy with the performance of the e-bike XP4 750’s. So much more enjoyable to ride than the e-bikes we rented from another brand. The torque sensor is perfect for us, provides a natural feeling PAS without surging forward every time you touch the pedals the way the rental cadence sensor e-bikes did. And climbing hills with the 750 watt motor is awesome. Love our purchases from Lectric!

November 18, 2025
Lectric eBikes logo

Reply from Lectric eBikes

Hello James. Thanks so much for the amazing review! We’re thrilled to hear both bikes and your experience (from ordering to support) have been such a great fit. We’re glad you’re loving the XP4’s performance, and we truly appreciate you riding with us!

Rated 3 out of 5 stars
Verified

Bike is great; Service not great

Bike is great, multiple things broke, and still don't know how to use and close the pannier bags. Service has been ok but not great.

November 18, 2025
Lectric eBikes logo

Reply from Lectric eBikes

Hey Nathan. Thanks for the feedback and we’re sorry to hear about the issues you’ve run into. We’re here to help get everything sorted, including the pannier bags, so please feel free to reach out anytime!

Rated 5 out of 5 stars
Verified

Timely delivery of bike and excellent…

Timely delivery of bike and excellent customer service with a minor issue.

November 18, 2025
Lectric eBikes logo

Reply from Lectric eBikes

Hi Denny! Thank you for the amazing 5 star review. Continue to enjoy the ride and service!

Rated 5 out of 5 stars
Verified

A bike for every age.

We are in our early 80s and these bikes make adventures in the neighborhood much more enjoyable.

November 18, 2025
Lectric eBikes logo

Reply from Lectric eBikes

We're happy to hear you're enjoying the ride and the outdoors. Thank you for your support and happy riding!

Rated 5 out of 5 stars
Verified

I recently bought the express 750and…

I recently bought the express 750and have been 100% satisfied. It was easy to assemble and instructions were clear. My only complaint is i wish the user manual would have been included in the package.

November 17, 2025
Lectric eBikes logo

Reply from Lectric eBikes

Hey Ken! Thank you so much for the awesome review. We’re thrilled you’re loving the bike and found the instructions helpful for your first ride. We also appreciate the feedback on the manual — we’ll be sure to pass it along to the team!

Rated 5 out of 5 stars
Verified

Great tricycle

Fast shipping. Great tricycle. Easy to assemble and adjust for comfortable riding.

November 17, 2025
Lectric eBikes logo

Reply from Lectric eBikes

The reviews we love to read. Thank you for the awesome rating, Kenneth. Enjoy your new bike!

Rated 4 out of 5 stars
Verified

Delivered to your door with little or…

Delivered to your door with little or no assembly required. Not so, but the Trike was well packed to prevent damage. Some damage did occur for the backrest due to transit for the second Trike I bought, but when I reported that to product support, they sent out a replacement. The first one I bought was for my lady friend, It had no issues, so after I assembled it, I rode it to her home. I had so much fun riding it I bout a second one for myself.

November 17, 2025
Lectric eBikes logo

Reply from Lectric eBikes

Hey there! We're sorry to hear about some of the damages you experience and we're happy our team was able to get you taken cared of. Here to enjoying the new ride with your friend. Thank you for the review.

Rated 5 out of 5 stars
Verified

Excellent Express 750

Purchased Express 750. Bike is well made and has excellent performance. Lives up to its 5 star reviews.

November 17, 2025
Lectric eBikes logo

Reply from Lectric eBikes

Hi Thomas. We're happy that your XPress has lived up to the hype. Thank you for your support and review. Enjoy the new ride!

Rated 5 out of 5 stars
Verified

Very easy to assemble

Very easy to assemble, easy to learn features and the bikes look great.

November 17, 2025
Lectric eBikes logo

Reply from Lectric eBikes

Hi Margaret. Thank you for the awesome review! We’re thrilled to hear assembly was easy and you’re enjoying the features and style of your bikes. We appreciate you being part of the Lectric community!

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