Lively Root Reviews 132

Good overall. Looks nice and does the job, but it didn’t quite meet my expectations. Decent, not great.

What a scam. I ordered a rosemary tree for my sister Rosemary’s birthday only because they said it would be delivered between 21-25 November by her birthday .i paid for shipping and on the 23rd they wrote the 28th now for delivery. I tried to reach them through instagram and 2 days later they said basically, too bad.
Them and they said it would take 2 days to reply and now they are saying too bad.

Their phone number is outsourced with people who can’t help.

I paid premium rates for an XL Bird of Paradise plant as a housewarming surprise for my son, but the order is now stuck in limbo with the dispatch team and I’ve received no meaningful updates. I reached out to Lively Root over the weekend only to discover they offer customer support solely Monday to Friday, eight to four.

The only response I received during the week was a generic, AI-generated email saying they were “looking into it,” with no timelines or indication of when this would be resolved. I’ve chased every day since and still haven’t heard anything back.

I’m very disappointed. I paid in good faith, but the item never arrived and the lack of communication has been extremely frustrating.

my plant was very weak but after i bought a fertilizer from this site it started growing much better

Thank you so much for the beautiful plant as I still mourn my Daisy (chihuahua) this meant so much to me . I pray I can take care of this plant in her honor . Again thank you for thinking of our family @ this time

It has been a month since I placed an order to a friend for a bereavement. The plant still has not arrived, and sits on the 'label created' limbo. I've reached out to customer service and after the first 'we'll look into it', I got nothing. No followup about why the plant has not shipped and no offer to do something about it. I've emailed customer service again to ask for a full refund and won't be making the mistake of buying from lively root again.

I have managed to kill every single plant i have even owned (50+) and totally gave up. When i moved i decided to give it one more chance and i subscribed to the quarterly beginner pet friendly subscription. My only goal when i got the first plant was that it would still be alive when the second plant arrived. I am now up to 8 plants - 4 of which are from lively root and they are all doing well! It has been over 6 months with multiple of them and they are proving to be thriving compared to my past experiences both with purchasing plants in person and ordering from other vendors online.

my plant arrived in poor condition and didnt survive log after delivery

So I ordered an Orchid from these people. It arrived with two cut leaves ( by them) and two leaves that were sunburned. One very badly. I can only imagine how the trimmed leaves looked. Within a week all the small buds dropped off.
Customer service said the would send a replacement. I received the replacement and it looked nothing like the photos they showed. Although this plant is much healthier, it is half the size of the original which was not cheap ($68 USA).
I'm very disappointed. I can purchase better orchids at my local supermarket for half ( or less) the price
Be warned, the plants ( at least the Orchids) are not worth the price or the weeks wait.

Updating my review after receiving an email from another customer service person after seeing my initial review. This person's response was the one that should have been first. Good effort in recovery. The poor plant's condition upon arrival was properly acknowledged and accounted for. I was given a full refund. The plant arrived still bent, but not where it actually snapped and broke. It stood back up and it's been fine ever since.

This is my second purchase from Livelyroot from a gift card I was given. The bird of paradise is a tall plant but livelyroot didn't put it in an appropriately sized box, instead, they bent the tallest stem to fit into the box and now, that stem is as good as gone and I'm left to cross my fingers and hope for the best with the remainder.
I contacted the company and they offered their apologies ay blamed it on shipping & handling and/or the weather. No, my poor plant was stuffed into a box that was too small. I reiterated that and they offered 20% off, but I requested 30% off because this didn't happen during transit, they knowingly stuffed a tall stem into a too small box. This was a less than pleasant experience with this company. I still have room left on the gift card so I'll have to get one more plant from them.
Also, they did not publish my honest review to their website. Very peculiar.

The Lively Root Team is incredible to work with!
I submitted an order (gift) and forgot to change the shipping address to reflect the gift recipient address. I emailed the team and received a quick response back assuring me the correct address would be updated and shipment was set to go out as originally scheduled.
Changes were verified with me also.
The Lively Root support team was truly amazing to work with! Great shopping experience!

I am extremely pleased with Lively Root! We all know anything can happen when shipping plants, unfortunately mine has showed up a bit damaged and falling apart. It was beautiful but had a bit more damage than I could repair myself. I contacted the company and they were so prompt on their concern and response to get me a replacement out! I am so thankful to have found such a great company to purchase beautiful plants from that genuinely care about their customers and their plants! I will absolutely purchase many more from them! I highly recommend:)

Dara was prompt, helpful, and required very little back and forth to solve my issue.

I really love my lady palm! The process was easy and I love the feature that shows the plants that are pet-friendly. I'm excited to order another one.

I have been so impressed with the plants I have received from Lively Root. I had used another well known company for awhile and was discouraged with the lackluster results. Every plant I have ordered from Lively Root has not only arrived quickly, but they arrive well packaged, healthy and remain looking healthy. This company truly takes care of their plants. Highly recommend Lively Root!

Lively Root besides having gorgeous plants has the best Customer Service. They respond very quickly, listen to your concern and resolve the matter very quickly - its as if you have a dedicated person attending to your needs. I have been ordering from them for our staff for years and have yet to be even the slightest disappointed. I will continue to purchase from them and confidently promise you will LOVE Lively Root plants and its people!

The plants are beautiful and the lively root team was incredibly kind and helpful. Will absolutely buy from them again in the future.

There was an issue with the processing of one of two items but the customer service was excellent. Very quick response and resolved the issue immediately. The package has arrived and I was refunded the expedited shipping costs. Thank you so much! Will be using lively root again

The plant I ordered was delivered earlier than expected and healthy and beautiful. Beyond expectations. I had made a mistake on the delivery address and they corrected it right away and it made it to the right place for my daughter's birthday. Would definitely use them again.

There was problem with my order. The customer service team addressed my concern immediately and offered several options to help resolve my issue. Their responses were quick and always very courteous. Lively root has some of the best customer service that I’ve experienced in a long time. Thanks again, Support Squad!