Logan's of Lexington Reviews 1,415

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products available, noting that items often exceed expectations. Consumers also appreciate the prompt delivery service and clear communication throughout the shipping process, with many highlighting the careful packaging. People have also expressed satisfaction with the customer service, particularly appreciating the personalized attention and responsiveness. Many reviewers specifically mentioned instances where the staff went above and beyond to address concerns and ensure a positive shopping experience. While opinions on the order process are mixed, the prevailing sentiment is that the company offers excellent service and support.

Based on these reviews

Rated 5 out of 5 stars
Verified

Can’t comment on the product ordered since it’s a gift for my 19 year old. It was on his birthday list. I was extremely happy to get it at a discount though. I don’t know if I would have ordered it fo... See more

Rated 5 out of 5 stars
Verified

First time buying at Logan’s, I live in MA and bought a Barbour jacket online, it was 20% discount, it arrived in perfect condition and less than 5 days after I order. Very happy customer, will defini... See more

Rated 5 out of 5 stars
Verified

I found Logan’s of Lexington by accident and I am so glad I did. I was googling a particular color in a Peter Millar pullover and Logan’s had it! Not only did they have it but I happened to get their... See more

Rated 5 out of 5 stars
Verified

Logan's is an extremely professional and responsive company. They shipped my coat faster than I could have imagined. I will definitely look for more things to buy at this shop. It really is a top-no... See more

Rated 5 out of 5 stars

When I need to look my best out on the town or I have a big event in my life. I know I can visit Logan’s of Lexington and come away with the best men’s apparel anywhere. And with assistance from folks... See more

Rated 5 out of 5 stars

I enjoy shopping at Logan’s of Lexington especially working with Tyler Craig. He consistently delivers exceptional service with a smile. His professionalism, attention to detail, and commitment to c... See more

Rated 5 out of 5 stars
Verified

Just made two purchases. Great customer service! Fast shipping and prompt return processing for coat that didn’t fit. Great people to deal with who are generous with their time when advising on thei... See more

Rated 5 out of 5 stars
Verified

Orders from Logan’s are always delivered quickly! Since moving away from Central Kentucky, I miss shopping in Lexington. So grateful for good service.

Rated 5 out of 5 stars
Verified

Fantastic experience every time I go in which is at least once a month. The entire staff is great. I personally work with Tyler when I go in and highly recommend looking him up.

Rated 4 out of 5 stars
Verified

Received item for one of my husbands 50th birthday gifts. The sleeve had a hole in the seam, which appeared to have not been sewn and could have easily been missed when packaging the shirt for shi... See more

Rated 3 out of 5 stars

Both of my orders went smoothly with fast shipping, which I really appreciate. However, I’ve sent several emails about a credit and haven’t received any response yet — hoping to get that sorted soon.

Company replied

Rated 5 out of 5 stars
Verified

I have ordered from Logan's of Lexington several times. Each time has always been a perfect experience. Lots of communication from them, preparing to ship, shipped, package out for delivery, deliver... See more

Rated 5 out of 5 stars
Verified

My sons, college student at UK and high school student, love the selection at Logan's. The polos with SEC logos and the quarter zips, and all of the UK things. Service online and in-person is always... See more

Rated 3 out of 5 stars
Verified

Pants arrived in good condition a day late. Unfortunately the fit in front was poor, and tight. I am returning these. I was surproesed that the return policy was not easier. No direct link to U... See more

Rated 5 out of 5 stars
Verified

1st o f all the price and shipping charges great compared to across the country! Secondly they are taking my coat back in exchange for a smaller one. No questions.it was my error! It cost me three t... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service. Quick delivery. I bought a Barbour jacket in a color that was sold out in many stores and was able to get it shipped in great condition within 2-3 days. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

There was a question regarding my shipping address, and they called me personally to discuss. Felt they went above and beyond. The product was delivered and is of amazing quality; shipping was also... See more

Rated 5 out of 5 stars
Verified

Appreciated the delivery and the updates provided during the shipment. Item arrived in perfect condition and recipient of the gift will be very pleased.

Rated 5 out of 5 stars
Verified

Great quality Johnnie-O Kentucky pullover for my husband. The best price around was found at Logan's, always our go-to store when shopping for high end quality University of Kentucky clothing.

Rated 5 out of 5 stars
Verified

Initially my order was delayed and I was having trouble finding on why through USPS. The owner called me this past weekend and informed me that the shipping delay was due to the uncharacteristic snow... See more

Rated 5 out of 5 stars
Verified

Great prices, fast shipping and the software they use give great communication. Will shop with them again. Cheers from Portland Oregon.

Rated 5 out of 5 stars
Verified

I ordered the bourbon caramels. This was a first time purchase. They arrived promptly, in good condition, & neatly packaged. The caramels are delicious. I am so glad I ordered 2 packages. I have kept... See more

Rated 5 out of 5 stars

I wanted to update my previous review: I HAVE NOT RECEIVED MY ITEM I am receiving this feedback item and I still have not received my item. I ordered something on Jan 2nd and hadn't received it... See more

Rated 5 out of 5 stars
Verified

Luv the SEC gear! I recommend you to everybody who ask me about my hat. Great Christmas gifts! 🏈💪👍!!!

Rated 5 out of 5 stars
Verified

This item is a gift. Recipient has not opened yet… loved the quick shipping and emails letting me know belt was shipped and delivery date. I feel confident using this seller again.

Rated 5 out of 5 stars
Verified

Excellent products at a great value. Shipping was quick. Order and tracking information was well communicated. Impressed with Logan’s and highly recommend!

Rated 4 out of 5 stars
Verified

This was my first time placing an order (online) with Logan's of Lexington. Overall, I was very pleased with the speed of shipment and condition/quality of the products. I would order from Logan's of... See more

Rated 5 out of 5 stars
Verified

Great customer service. Communication through the process was excellent. Did an online order and the order was sent out the next day and arrived a day or 2 later. Great selection at moderate prices... See more

Rated 5 out of 5 stars
Verified

Logan’s of Lexington offered the most competitive price on a Peter Millar jacket, and the product exceeded my expectations. The jacket arrived in brand-new condition, with no visible defects, and was... See more

Rated 5 out of 5 stars
Verified

The gentleman who helped us was very friendly and welcoming. Showed us some new items that sparked interest and we'll definitely come back.

Rated 5 out of 5 stars
Verified

Logan's of Lexington never disappoints. The variety and quality of items is stellar. The shipping is quick and all transactions are smooth and easy.

Rated 5 out of 5 stars
Verified

Order was as expected and shipping quick. Definitely refer all seeking sportswear to shop Ligan's.

Rated 5 out of 5 stars
Verified

Very personable service! And even when Logan’s makes an error, not only do they own up to it, but they remedy it ASAP! Great place to shop (and even on-line too)! 👍🏻

Rated 5 out of 5 stars
Verified

I was able to find exactly what I was shopping for and shipping time was very reasonable.

Rated 5 out of 5 stars
Verified

You had my product and got it to me quickly. Helpful salesperson. Price was reasonable and service excellent.

Rated 5 out of 5 stars
Verified

service was great. packaging was great fabric quality great. only thing missing was lapel stitching but i forgot to look for that also hard to find 41L

Rated 5 out of 5 stars
Verified

I love my hat. It was presented perfectly in the box. I’m gonna order another one. Thanks so much!

Rated 5 out of 5 stars
Verified

Good customer service, very responsive, provided a competitive price other merchants could not provide.

Company replied

Rated 5 out of 5 stars
Verified

I Liked the jackets very nicely made it just wasn’t what I was looking for.

Rated 5 out of 5 stars
Verified

I love my new jacket. It is absolutely fantastic. It arrived on time beautifully wrapped, and I am very pleased. I look forward to our next purchase. I’m thinking I need a quilted gilet. I hope I find... See more

Rated 5 out of 5 stars
Verified

Can’t remember a young man’s name, but he went to your warehouse to get the item I was interested in. Extremely helpful and courteous.

Rated 5 out of 5 stars

They personally called me to confirm my shipping address, which I really appreciated — it showed great attention to detail and care. The product arrived quickly and is of excellent quality. Truly went... See more

Rated 4 out of 5 stars

This was my first time ordering online from Logan’s of Lexington, and I was very pleased with the experience. The shipment arrived quickly, and the products were in great condition and of excellent qu... See more

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Company details

  1. #16 of 75 best companies in Men's Clothing Store

Written by the company

Harlan and Betty Logan opened the doors of Logan's in 1964 in Midway, Kentucky. Logan's was built beside the railroad tracks in a small town with a big idea - to offer the best clothing possible, at the best price possible and do it with a level of serv...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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Replied to 16% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Great communication

Can’t comment on the product ordered since it’s a gift for my 19 year old. It was on his birthday list. I was extremely happy to get it at a discount though. I don’t know if I would have ordered it for the original $150. Your company is excellent with updates and communication. You made it very clear what the status of the order was for me which is very helpful during this time of a lot of orders with Holiday purchases too.

November 26, 2025
Rated 5 out of 5 stars
Verified

Logan's is an extremely professional…

Logan's is an extremely professional and responsive company. They shipped my coat faster than I could have imagined. I will definitely look for more things to buy at this shop. It really is a top-notch business.

November 24, 2025
Rated 5 out of 5 stars
Verified

First time buying at Logan’s

First time buying at Logan’s, I live in MA and bought a Barbour jacket online, it was 20% discount, it arrived in perfect condition and less than 5 days after I order. Very happy customer, will definitely buy again!

November 24, 2025
Rated 5 out of 5 stars
Verified

Logan’s is Awesome!!!

I found Logan’s of Lexington by accident and I am so glad I did. I was googling a particular color in a Peter Millar pullover and Logan’s had it! Not only did they have it but I happened to get their Black Friday sale as well! Score! I ended up placing 3 separate orders because of their sale. I live in GA! Not only did they fulfill my order in record time but the shipping arrived quickly as well! I have told all my friends about Logan’s because this is the type of business I like to frequent!!! Love supporting small businesses like Logan’s!!! Thanks Logan’s!! Your new GA customer plans to frequent your website many times in the coming months!!

November 23, 2025
Rated 5 out of 5 stars
Verified

I love my new jacket

I love my new jacket. It is absolutely fantastic. It arrived on time beautifully wrapped, and I am very pleased. I look forward to our next purchase. I’m thinking I need a quilted gilet. I hope I find one on an after Christmas sale at a good price.

November 21, 2025
Rated 5 out of 5 stars

I enjoy shopping at Logan’s of…

I enjoy shopping at Logan’s of Lexington especially working with Tyler Craig. He consistently delivers exceptional service with a smile. His professionalism, attention to detail, and commitment to creating a positive experience for every guest truly set him apart. Tyler’s work ethic and warm, welcoming demeanor reflect the highest standards in hospitality. Thank you Tyler for all you do!

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional

Since I can't reply to your response - The email I am referring to is stevelogan @ inbox . com - the email provided for questions. Please look internally as I made two purchases. 1 Star remains for your rude reply.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

When Only The Best Will Do

When I need to look my best out on the town or I have a big event in my life. I know I can visit Logan’s of Lexington and come away with the best men’s apparel anywhere. And with assistance from folks like Tyler Craig I know I will have the top tier look of the day.

November 12, 2025
Unprompted review

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