Luckyandloyal.com Reviews 9

TrustScore 3.5 out of 5

3.6

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Company details

  1. Pet Store

Written by the company

A therapeutic support garment engineered to facilitate active exercise in patients with mobility impairments. The conforming design provides controlled resistance, recoil and proprioceptive feedback to aid neuromuscular re-education, improve joint stability, and enhance functional movement. Free zoom appointments before you buy. High quality washer and dryer safe aerospace materials.


Contact info

3.6

Average

TrustScore 3.5 out of 5

9 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

Brilliant braces that gave my dog his mobility back

I couldn’t be happier with the brace I got from this company. My dog was struggling with mobility and clear discomfort, and the difference after getting one of their braces was obvious almost immediately. The fit was spot on, the quality is legit, and my dog actually moves with confidence now instead of limping or hesitating. What I appreciated most was how easy they made the whole process. They clearly know what they’re doing and actually care about getting dogs out of pain. If you’re on the fence, don’t be. This is one of those purchases you end up wishing you made sooner.

November 25, 2025
Unprompted review
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Reply from Luckyandloyal.com

Appreciated!

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Rated 1 out of 5 stars

Disappointed and sad

I bought the size sleeve and vest that Dr Pierce recommended in our text conversation. The vest was a little large but acceptable but the sleeve was way too small. It took several days of persistent emails back and forth to finally get a return label. Shipped with tracking to Tulsa office and saw it was delivered a week later. The same day I shipped the package I paid the invoice for the return fees and the price difference (increased price) for the new sleeve. Never got new sleeve. Sent lots of emails but only when I got my credit card company involved did I get an email with some lame excuse about an app problem. I sent the sleeve back on July 1 2025 and called my credit card company in early September. They still send me emails telling me how important it is to act quickly to help my dog! They never attempted to directly contact me to make things right. Perhaps some people got lucky but my poor doggie is still struggling with mobility and his over 70 year old pet parents have to support him several times a day just so he can potty with some dignity. Shame on the owner of Lucky and Loyal. In other posts here she whines about how the problem with an app has hurt her business. Not true. The problem is with her and her customer support team. I got my money back but I would have preferred to have helped my dog.
Response to Lucky & Loyal. Your customer service is abysmal. You miss the point. You are responsible for my bad experience. I copied you on all the emails I sent to your customer service and even sent pleas for help to your personal email address. You ignored me for months. You never sent me the complete system because you never sent me a second sleeve even though I paid for it and jumped over ever silly hoop you required. Keep deluding yourself about what happened. Your lies will catch up to you. You could have reached out to the people you cheated but instead you have been hiding behind your “terms”. When it comes to the fraud you have been perpetrating these will not protect you. Please stop pretending you care about anything other than money. You exhaust me.

June 30, 2025
Unprompted review
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Reply from Luckyandloyal.com

This client disregards the true issue. The fulfillment center and corresponding app that failed. We do not have this facility in place anymore they have been fired and the app has been removed. The new facility for fulfillment is in Oregon where we can personally oversee the fulfillment process. Our results are more than amazing and while we a re very very deeply sorry for your experience, we have made incredible changes and made videos on the woes of fulfillment so other small companies trying to save dogs from drugs and surgery do not fall prey to poor fulfillment issues as we did.

Rated 1 out of 5 stars

Waste of $450

I wanted to love this harness. I read all the great reviews, but the harness did NOTHING for my dog. I reached out to the company, they didn’t even respond. I sent a follow up, no reply again. I went to their site and tried a third time, and they told me I was outside the 14 day return window. Crap company, crap product. Takes advantage of pet parents.

November 5, 2025
Unprompted review
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Reply from Luckyandloyal.com

FAKE REVIEW

Rated 5 out of 5 stars

I've seen first hand the wonderful…

I've seen first hand the wonderful difference it made to my friends dog. She was struggling getting around, especially on hardwood floors. She'd slip and slide all the time. Within a few days she improved measurably. Her demeanor was better too. She could suddenly go see her favorite people and become involved in the family again. It was really wonderful to see. Highly recommend!

February 27, 2025
Unprompted review
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Reply from Luckyandloyal.com

This what we made it for! Thank you for your review.

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Rated 5 out of 5 stars

Love this brace!

We've been using the Lucky and Loyal brace for a few months. From day 1, I noticed a dramatic shift in my dog's stability. She stopped swaying and leaning on things. Even after taking the brace off after her walk, she has energy and is moving around more. She's clearly getting stronger; she stands up faster, and she's definitely in less pain.

My advice to others is to take advantage of the free virtual visit. The vet walked me through measuring my dog, and we had no issues with fit once the brace arrived.

October 25, 2025
Unprompted review
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Reply from Luckyandloyal.com

Timely EARLY adoption of the system results in amazing support, exercise and longevity. Thanks for your kind review.

Rated 5 out of 5 stars

Helpful experience fitting a dog brace…

Helpful experience fitting a dog brace for my senior dog with difficulty walking. I could tell the difference immediately. We continue to use the brace a few times a week, especially when he has trouble on longer walks.

October 18, 2025
Unprompted review
Luckyandloyal.com logo

Reply from Luckyandloyal.com

Sincere pleasure to help wonderful pet parents like yourself.

Rated 1 out of 5 stars

I wouldn’t recommend the use of Lucky…

I wouldn’t recommend the use of Lucky and Loyal! They honestly caught me at a sensitive time, I was so wanting to find help for my pet that I bypassed all my normal checks & even paid for expedited shipping. The customer service is awful, placed an order in July a lot of back and forth because it didn’t fit right, same questions being asked wasting time, requested return 8/2, 8/28 after numerous follow ups finally received return label, returned 8/29, they received 9/4 continued having to follow up for credit status all the way up to a few days ago when I finally told them that it’s going to Better Business Bureau did they all of a sudden provide proper attention. Now looking online I see so many others experience the same, it’s extremely disappointing knowing we all love our pets & willing to spend the money to create happy lives for them only to be taken advantage of.
****Updated response to LuckyLoyal Nov8,2025****
If only the issue my family & I experienced was simply due to an “app” failure. It wasn’t, it was a LuckyLoyal customer service failure. Numerous reps saying they would communicate back direct via email but never did. Even the response from LuckyLoyal, of this very valid review is disappointing.

September 22, 2025
Unprompted review
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Reply from Luckyandloyal.com

We implemented a poor app that failed and lost all of our data! It was implemented late July and lost all data for august. We sent emails out to everyone regarding the lost data. You must have not received them and as a result when you made your request in September, you were promptly answered. This review is completely unfair as the app failure was not of our doing. We have since moved fulfillment back to Portland Oregon. The fulfillment center in Tulsa, OK not only let this pet parent down but it nearly destroyed our business. We will never use Excel3PL ever again. It is unfortunate that this person is so slighted that they feel they need to continue to negatively review everywhere they can find us. That is a terrible way to live. We've helped thousands of pet parents and are proud to have built a company based on trust. We made a poor decision using the Tulsa location, that is on us.

Rated 5 out of 5 stars

The brace really helped my dog to walk…

The brace really helped my dog to walk when his legs got weak from IVDD, especially up & down stairs. I appreciated being able to speak to a real person on the phone for sizing. So rare for real customer service vs ai bots these days. I’d definitely buy another brace if I got another dog who needed one in the future.

June 20, 2025
Unprompted review
Luckyandloyal.com logo

Reply from Luckyandloyal.com

Thank you for your review!

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