m53ford.co.uk Reviews 68

To Amazing service cannot fault one thing I was made to feel comfortable throughout the entire process 👍 I would like to mention one person especially he proper knows his job and that is jack ratcliffe he kept me well informed of were we were at all the time so once again jack thankyou 👍

We recently purchased a new Jaecoo from M53 Ford & Jaecoo in Ellesmere Port and would like to express our sincere thanks to the entire team for their excellent service. We would especially like to acknowledge Seán, who was outstanding from beginning to end. His professionalism, communication, and willingness to go above and beyond made the whole experience seamless.

Thank you, Seán — we are absolutely delighted with our new car.

Jayne was an absolute pleasure to deal with at the Ellesmere port branch....
To be fair all the staff there are so attentive.
You can tell its a family business as the attention to detail is outstanding....
Well done to all concerned.

I am sat here today 15th sept 2025, picking up my J7. I wish to state that Mark Jones has been exemplary in facilitating my purchase. He simplified everything for me, all in basic terms no bull. Simply put if you want an easy way to purchase a car, then see Mark.

As ever, Faye and the service team came up trumps when my car was in due to a recall for a minor fault.

Faye was very helpful in arranging a time that was convenient around my work schedule as a nurse. The work was completed in a timely manner, while I waited.

Very happy with the service I received.

I went in to have a look as due a company car, not able to buy from here, but that didn't make a difference to the team here. They not only let me look around and sit in the cars, ask questions but also let me test drive the 2 cars I was choosing between. I honestly would recommend them. They didn't have to do any of the above, and am used to being brushed off from other places. Matt (Jones) was very knowledgeable on both the cars and helped me make my decision. When I am in the market to buy myself I will definitely be buying from M53 Ford. Thanks guys.

I’m awarding this one star for the front of house reception team as they have always been cheerful and pleasant. Unfortunately, they are masters of the BS and will palm me off with any mumbo jumbo just to get me feeling satisfied.
My Ford Focus developed a coolant problem so I decided that as this was a big issue only Ford technicians would be qualified to deal with it.
I realised that it might not be a quick fix so I said they could keep the car overnight. Two weeks later !!!! It’s still in the workshop and awaiting parts. Eventually, I called the premises and was told that it was ready to collect and the price would be £2,281.73 !!!!!!!! OMG.
I collected it and paid the bill just happy to eventually get my car back.
As I drove out of the premises I noticed that the dash was showing 3 active messages. One, I was already aware of (the parking assist) but there were two new ones which hadn’t been there when I had dropped off the vehicle. These were an engine service now light and the hill start assist light. I telephoned the receptionist and was told to bring it back in which I did that evening. I was promised that I would be kept informed of the progress (which never happened) and I would be telephoned the next day. The next day with no communication I rang them only to be told that it needed a road test but as this was near closing time I would have to wait until the following day.
The following day I duly collected my car and found that the 3 active messages were still showing despite being told by reception that the mechanic had been on a 40 mile test drive and had checked everything to be faultless.
By now I just wanted to get out of this place so left for home to complete this review.
I am writing this review as a warning for other potential customers. M53 Ford are only interested in selling you a vehicle but have no interest in after car service or repairs.
You have been warned.

I had an extremely positive experience at M53 Ford! From the moment I walked in, the staff were friendly, welcoming, and incredibly helpful. They took the time to understand exactly what I was looking for and made the entire car-buying process smooth and stress-free.

My salesperson, Matt, was knowledgeable, patient, and genuinely cared about finding the right vehicle for me—not just making a sale. They answered all of my questions honestly and helped me explore all available options within my budget.

Great service by Owen from the start. I went to view some cars, not 100% sure of the model I preferred. I was approached by Owen, he was friendly & confident, very knowledgeable, asked if I needed any help, was not pushy or overbearing, no sales patter. He asked what my needs were, recommended some models, he said he’d go and get some keys to see the interiors/boot space of some of the cars. I took a shine to one car, took it for a test drive. Decided it was the one. Smooth sailing doing the paperwork, transferring funds & collecting the vehicle. Offered what I thought was a fair price on my Car in part exchange.
Spoke to a Chris & Dave whilst there, both were friendly & knowledgeable. Would highly recommend this branch you won’t be disappointed.

I had a rough idea what spec I wanted but no idea about cars. As we arrived Neil came over and asked if we needed help. This is exactly what I want from a salesman someone to sell me a car and he did. He goes the extra mile, is very personable, trustworthy and extremely conscientious. Unfortunately Neil was on holiday when I picked my car up which was far from a good experience. However, on Neil’s return the several issues I had were sorted promptly.
I would highly recommend Neil Morris to sell anyone a car

called into m53 ford to look at new omoda cars was greeted by jamie.i found jamie to be very knowledgable in all aspects of the car.so i bought one...on pick up jamie was excellent showed me all the gadgets in the car set up my app on my phone..everythink was a breeze from start to finish..i found jamie very approachable and friendly ...il be bringing my son inlaw along shortly to buy one and would highly reccomend the car and the service you get at m53 ford.

Dealt with neil morris while buying my Ford focus estate he went out of his way to be helpful chased everything up extremely hard working bloke would definitely recommend him at m53 ford to family and friends made my experience of buying a car as stress free as possible cheers mate

I have just took delivery of my ford puma what can I say the customer service off all the staff in this show room is excellent nothing is too much trouble and Jayne Brown is exceptional with her knowledge and customer service I first spoke to Jayne two weeks ago and I feel like I have gained a friend so if anyone is thinking about visiting a ford dealer give M53 ford Ellesmere port a visit ask for Jayne you will not be disappointed.

Took my recently purchased Omoda 9 back to the M53 Ellesmere Port dealership due to a couple of minor niggles - brilliant response by Tom & Rory in sorting them out. Every staff member I spoke to was very polite and professional and very keen to get my feedback on the newly released Omoda 9. My feedback ….SUPERB

We visited M53 Ford recently and have ended up buying a car. The salesman was Neil Morris and he worked very hard to help us get the car we wanted. He was very good, helpful and friendly. Thank you Neil great service

Jamie Kelly our sales dealer was excellent very informative and helpful when we chose our new car. There was no bother from m53 ford all went smoothly and car arrived quickly I’m absolutely over the moon with it

What a delightful experience when buying a used car with the guys at M53 Ford. In the past I’ve been chased around forecourt’s when I just wanted to check out the stock!! This wasn’t my experience here at M53 Ford. After a while Neil Morris came over and, without being pushy (or annoying) we struck up a conversation which included the style of car I was after and, quickly and efficiently before too long I was test driving the first of 2 cars that I was interested in. Neil was informative about the cars which meant I could quite quickly make up my mind on what car I felt was suitable for what I needed. After that, again, nothing was rushed or pushy, so much so, I felt at ease to make what has turned out to be the correct decision. Neil was a dream to deal with, always available to answer my many queries and eventually hand over the keys when everything that was promised was sorted. I am so happy with my new car and also the process from first visit to collection. I highly recommend M53 Ford if you are looking for a used car. Easiest 5 star review I’ve ever had to write. Well done all at M53 - proper excellent execution from start to finish 👏

Jayne Brown at M53 Ellesmere Port has looked after me for many years now, nothing is ever a hassle or complicated with Jayne who organises every little thing, I don’t have to stress over a thing with Jayne taking care, I would never go anywhere else now, everybody is so friendly and helpful, I cannot fault in any way

I'm afraid I am still not satisfied with certain areas of paintwork on my used Fiesta Zetec I bought a month ago I had some attention to it but now I have found some more area of concern I T was sort of intimated to me that sort of thing is expected on a 9 Yr old £8000, car,

I am so pleased with my new car. I was looked after by Wayne and he made the whole process so easy. I had my 7 year old son with me when deciding which car to go for and the whole team made us feel so welcome and at ease.