MAPFRE Insurance (US) Reviews 9,914

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism. Many reviewers specifically mention individual agents by name, highlighting their patience, clear communication, and ability to find the right policies at competitive prices. Consumers appreciate the agents' responsiveness and their willingness to go the extra mile to address concerns and answer questions thoroughly. People also express satisfaction with the overall service provided, noting the ease of the enrollment process and the reasonable auto rates. The user experience is frequently described as smooth and stress-free, with many consumers emphasizing the convenience of setting up payments online. The company is commended for its ability to provide better coverage at a lower price compared to other insurance providers.

Based on these reviews

Rated 5 out of 5 stars
Verified

What made the experience great? Donna Dietzel. She has worked with us since day one with MAPFRE. I’m not a fan of sales-type personalities or that pushy energy that gives me the “icks,” but Donna has... See more

Company replied

Rated 5 out of 5 stars
Verified

My insurance agent was very helpful and made every step of the process easy to follow. She responded very quickly and got me all the documents I needed with ease. I really appreciate how stress free s... See more

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Rated 5 out of 5 stars
Verified

Janice Donovan from the Galvin Insurance Agency orchestrated this whole process. She is professional, knowledgeable, and a really nice person to work with. I had concerns and she addressed them so... See more

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Rated 5 out of 5 stars
Verified

Karen, the person we were working with was very patient and polite. She answered all the questions we asked as well as explained the details of the policy in a way that was easy to understand. I appre... See more

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Rated 4 out of 5 stars
Verified

My rep Daisy Delgado really works for you. I did not understand the implications of letting my coverage lapse when a credit card issue caused my recurring payment not to be made. Daisy helped educat... See more

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Rated 5 out of 5 stars
Verified

My agent was great. Took all my questions seriously and was not agitated or aggravated with any of them. Patiently quoted everything I asked and was prompt with email responses. Appreciate her help... See more

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Rated 5 out of 5 stars
Verified

I switched to MAPFRE Insurance and saved money while getting better coverage. Steve and the team made the transition super easy. Great service!

Company replied

Rated 5 out of 5 stars
Verified

Robert Karpel was professional and so very helpful with handling multiple policies between my son and I. He was efficient and pleasant! I will definitely refer him to my family and friends.

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Rated 5 out of 5 stars
Verified

My agent set up everything and was very helpful and professional, a pleasure to deal with, web site worked well and easy, prices and coverages were good

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Rated 5 out of 5 stars
Verified

Denise was AMAZING! I reached out and within an 1/2 hour I had a my questions answered and a much much lower quote than my existing insurance. She took care of everything so fast and so easily!!!

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Rated 5 out of 5 stars
Verified

Ali was so informative and helpful with finding the right car insurance policy at a cheaper price. She also rolled our apartment insurance into the mix saving us even more. We couldn’t be happier. Th... See more

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Rated 5 out of 5 stars
Verified

Ashley, the representative was knowledgeable, patient and efficient. It was refreshing to deal with an office where a human answered the phone not a robot, not a voicemail saying you will be contacte... See more

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Rated 5 out of 5 stars
Verified

Haley Gagnon - Sr. Personal Lines MGR goes beyond expectations when it comes to getting the job done - ABSOLUTELY the best !

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Rated 5 out of 5 stars
Verified

This company and the most wonderful agent in the world helped me even more than I can explain. Dawn is incredible. She went way above and beyond just my insurance issues. That girl deserves a medal.... See more

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Rated 5 out of 5 stars
Verified

Elana made my experience great. She is professional and personable, she understands what I as a customer will want and addresses those needs. She made me feel important by following up with me after... See more

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Rated 5 out of 5 stars
Verified

Rachel, who works in Medway welcomed us with a smile when we came in the door. Right away, I knew I wanted her to handle all my insurance needs for my new 2025 Honda Accord. She was knowledgeable, fri... See more

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Rated 5 out of 5 stars
Verified

George Schiller your agent was very helpful and was able to answer all my questions. I went to him because a friend of mine had used his services and was very helpful and thankful for them and the p... See more

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Rated 5 out of 5 stars
Verified

Great experience with Joesph at Page Insurance!He listened and guided me in the right direction.He eased my anxiety level to make it work with our cars!Professional he is in his job! Thank You, Joesph... See more

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Rated 5 out of 5 stars

Andrea Depasquale took the time to thoroughly explain both my homeowner and auto policies, helping me get the right coverage. She was very responsive to all my follow-up questions. I would recommend h... See more

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Rated 5 out of 5 stars
Verified

Jocelyn Graham of Koch Protect was a pleasure to work with. She expediently answered all questions that I had in a clear and concise manner. Mapfre pricing and coverage were much better than I had w... See more

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Rated 5 out of 5 stars
Verified

Andrea Depasquale took the time to explain both my homeowner and auto policies in depth to help me achieve the right coverages. She was very responsive to my follow-up questions. I will recommend he... See more

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Rated 5 out of 5 stars
Verified

Elise was just amazing for the first interaction, got me to a price that I could afford and she was nothing but kind!

Company replied

Rated 5 out of 5 stars
Verified

Vanessa Zamora was extremely helpful and explained everything clearly and well. Very professional and knowledgeable. I would highly recommend Mapfre to my large family members fir the way we were trea... See more

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Rated 5 out of 5 stars
Verified

Alina helped me A to Z and I got auto and home insurance with MAPFRE INSURANCE. I want to give her 10 stars. Very nice customer service.

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Rated 5 out of 5 stars
Verified

The agent I worked with Chevis was very efficient. She was very delightful but to the point. Didn't waste any time getting to my policy and helping me save money.

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Rated 5 out of 5 stars
Verified

My daughter totaled her car. it took 9 days for the car to be gone, appraisal done, fault found, check received that covered the car. Very impressed with every aspect of an awful situation.

Company replied

Rated 5 out of 5 stars
Verified

It was nice to get a good quote i have been paying way to much and I was excited to get a much less quote. Thank you for looking at our good driving record to give us a good quote.

Company replied

Rated 5 out of 5 stars
Verified

Thank you! I been you client for over 5 years now. Always helping me get better services. Almanzar Ins. Agency, Thank you! :) Ms.Pena

Company replied

Rated 5 out of 5 stars
Verified

Benny was professional, knowledgeable, and prompt. He offered a rate that was lower than Geico and met my requests.

Company replied

Rated 5 out of 5 stars
Verified

In this world of high insurance rates with tough claim service, Mapfre is amazing...you need to ask very specific questions and bundle your home, car etc.

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Rated 5 out of 5 stars
Verified

Mapfre Ins. agreed to insure my vehicles after being dropped by another company. Thank you.

Company replied

Rated 5 out of 5 stars
Verified

The auto insurance pricing was more favorable. Also, Yvonne from AAA Northeast Insurance agency was very personable, communicative and adoptable to my requests and these are the reasons for my decisio... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything. The whole process and experience was great. Michelle is great! One of the best and smoothest experiences ive had so far purchasing insurance. 👍

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Rated 5 out of 5 stars
Verified

Great saving switching back to MAPFRE means a lot to me being on a set income and very easy to set up online paying

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Rated 5 out of 5 stars
Verified

Amazing service from Kytie Lopes. She explained everything clearly. It was a pleasure dealing with her.

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Rated 5 out of 5 stars
Verified

Primarily the service of the agent Fernando Grant. The agent explained the benefits of each coverage and its limits. Competitive pricing over other Insurance companies.

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Rated 5 out of 5 stars
Verified

As soon I contacted the company to get a quote my agent Ari was able to answer all my questions. She was so quick and helpful.

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Rated 5 out of 5 stars
Verified

Your insurance broker was very prompt with getting me quotes. They were very courteous and helpful.

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Rated 5 out of 5 stars
Verified

Chase Jaloza was friendly, knowledgeable and responded timely to all my questions. He made the experience of switching auto insurance coverage easy and seamless.

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Rated 5 out of 5 stars
Verified

My agent is amazing, always attentive to my concerns I have been a customer for over 30yrs

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Rated 5 out of 5 stars
Verified

Alex was so patient and was able to explain everything that had to do with my new auto insurance! Thank you Alex

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Rated 5 out of 5 stars
Verified

Amy O'Donnell was awesome through the whole process. Very responsive and helpful.

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Rated 5 out of 5 stars
Verified

Your agent was very helpful and thorough and I really appreciated her.

Company replied

Rated 5 out of 5 stars
Verified

Thank you, Maureen! You and the Gilmore and Farrell team are always such a pleasure to work with!

Company replied

Rated 5 out of 5 stars
Verified

Was very quick and pricing was extremely competitive. Thanks mapfre

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Rated 5 out of 5 stars
Verified

Very helpful agent. Fast answer all my questions.Knows my needs and spend enough time with me.

Company replied

Rated 5 out of 5 stars
Verified

Made it very easy to enroll & auto rates were very reasonable

Company replied

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Company details

  1. #2 of 55 best companies in Insurance Company
  2. #3 of 39 best companies in Auto Insurance Agency
  3. #2 of 21 best companies in Business Insurance Company
  4. #1 of 24 best companies in Home Insurance Agency
  5. #9 of 105 best companies in Insurance Agency
  6. #1 of 11 best companies in Personal Insurance Company

About MAPFRE Insurance (US)

Written by the company

At MAPFRE Insurance, you get a trusted partner, no matter where life takes you. We takes pride in protecting what matters most to you so that you can focus on the road ahead.

MAPFRE believes insurance is a serious business. We focus on that, so you can focus on the critical moments in life and not worry about the “what ifs.” If the unexpected does happen, you can rest assured our team of experts will help set things right again as quickly as possible.

Rated “A” (Excellent) by A.M. Best Company, MAPFRE Insurance does business in 14 states across the country and is the the #1 auto and home insurer in Massachusetts. We provide a full range of insurance products, including coverage for automobiles, homes, motorcycles, watercraft and businesses. MAPFRE Insurance is part of the MAPFRE Group – a global insurance group doing business in over 100 countries across five continents. MAPFRE has over 36,000 employees serving over 30 million customers worldwide.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

I’m saving $450 to move my auto

I’m saving $450 to move my auto insurance to Mapfre and that includes purchasing a AAA membership. The office is very close to my home, and I absolutely love dealing with agent Ali DeVito, she is very knowledgeable and does not rush the meeting.

December 8, 2025
Rated 5 out of 5 stars
Verified

Allanna Laidlow was awesome

Allanna Laidlow was awesome

December 6, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Kiley,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 4 out of 5 stars
Verified

I am very please with how the…

I am very please with how the representative explained the policy with absolute clarity.

December 6, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Harrison,
Thank you for the four star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Very helpful agent

Very helpful agent. Fast answer all my questions.Knows my needs and spend enough time with me.

December 6, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Maria,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Primarily the service of the agent Fernando Grant

Primarily the service of the agent Fernando Grant. The agent explained the benefits of each coverage and its limits.
Competitive pricing over other Insurance companies.

December 6, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Ash,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Everything went nice and easy

Everything went nice and easy. I got a better price and I’m totally happy.

December 5, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Bruce,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Wonderful!

She helped me out with everything!

December 6, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Axelys,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Good

Good amazing

December 6, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Romeu,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 1 out of 5 stars

Fraudulent billing

I never had a claim with MAPFRE so i cannot speak to that aspect. All i can say is the would not stop billing me after my policy was cancelled. Then they sent me to collections despite having confirmed my policy was cancelled.
It is not worth risking your credit score to sign with these people. Stay away

December 5, 2025
Unprompted review
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Jessie,
We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at socialmedia@mapfreusa.com with your name, policy number, and a brief explanation.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Excellent, Quick and Efficient.

Was very quick and pricing was extremely competitive. Thanks mapfre

December 5, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Lane,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Excellent Service and Great Rates

I switched to MAPFRE Insurance and saved money while getting better coverage. Steve and the team made the transition super easy. Great service!

December 5, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Nicole,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

The auto insurance pricing & Yvonne from AAA Northeast

The auto insurance pricing was more favorable. Also, Yvonne from AAA Northeast Insurance agency was very personable, communicative and adoptable to my requests and these are the reasons for my decision for choosing Mapfre.

December 4, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Joaquim,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Elise was what customer service should be!

Elise was just amazing for the first interaction, got me to a price that I could afford and she was nothing but kind!

December 5, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Sarah,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Amazing service from Kytie Lopes

Amazing service from Kytie Lopes. She explained everything clearly. It was a pleasure dealing with her.

December 5, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Franca,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Thank you

Thank you! I been you client for over 5 years now. Always helping me get better services.
Almanzar Ins. Agency,
Thank you! :)
Ms.Pena

December 5, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Stephanie,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

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