Good quality merchandise. Delivery was slower than stated but I imagine that is because of the Christmas demand 

I typed in the description my grandson gave me and it immediately took me to the product!

The product quality has improved and the color variety. Keep it up

The expediency in processing the order and shipping it.

Beautiful unique pieces, great quality. Customer care easy to contact and dealt with my exchange very quick

I made multiple purchases and never had issues. Highly recommended.

This company rejects the reviews, sends the orders without tags and then rejects the return for tag not being present during the pick up. The product quality is mostly poor, I did receive some good items but 10 out of 8 items were poor quality. 

So far I’m trying to give the benefit of the doubt however, although the jacket I was sent looked lovely, it is massively too big, I followed the size guide for uk sizes, I selected the smallest size they have which should have fitted, they are supposed to be fitted as you can tell from the cut, but I don’t have the goods to fill it so it does not look good on me.  As it’s the smallest size provided I wanted to return and be refunded.  That’s where my problems started.  Firstly it was difficult trying to find how to return, then when trying to go through the return process, which is actually more of a return query, it keeps trying to redirect you to pick an exchange.  I had the smallest size and the only style I liked, so I know that I would like a return.  The site requests you attach a photo, well there’s nothing necessarily wrong with it, I just want to return it, seems a little silly to say your return request may be rejected if you don’t supply a photo.  What if you just didn’t like it when it arrived?!  I was informed if there’s no response within 24 hours to contact customer services, I have contacted them as it’s been in excess of 24 hours and I received what I assume is an automated AI message, which has basically said it seemed like I would prefer to exchange or pick a new size, even though I categorically stated I would like a refund.  It was supposed to be hassle free and free returns, I’m now very concerned reading other reviews online about returns to this company, that it’s going to be extremely difficult arduous process that will ultimately leave me out of pocket.  


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