Mint & Lily Reviews 32,203

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the products offered, highlighting their beautiful design and excellent quality. Consumers also appreciate the reasonable prices, considering the jewelry worth the cost. Many people mention they have purchased multiple items, both for themselves and as gifts, and express confidence in future purchases. People consistently praise the company's customer service, describing it as amazing, helpful, and prompt. Reviewers highlight the fast response times and the positive and effective solutions provided to address any issues. Consumers also find the website easy to navigate and appreciate the incentive sales and discounts offered. Overall, individuals express high levels of satisfaction with both the products and the service provided by the company.

Based on these reviews

Rated 5 out of 5 stars

I just received my order & I can’t say enough how absolutely beautiful everything is. I ordered the monogram minimalist square necklace, the birthstones necklace, & huggie earrings. Mint & Lily went a... See more

Rated 5 out of 5 stars
Invited

I’ve ordered numerous pieces of jewelry and found each one to be very high quality, exactly as described, and simply beautiful. I continue to return and confidently purchase gifts for others. Mint & L... See more

Rated 5 out of 5 stars
Invited

I had a missing delivery so I thought. Customer service (Kate)was exemplary. Over the course of 3 days she stayed on top of every communication. She put an order in for new personalized rings and told... See more

Rated 5 out of 5 stars
Invited

Fantastic jewelry, fast shipping and the customer service is truly unparalleled. I received a damaged piece and within 15 minutes of sending a request, I got a reply for a full refund or exchange.... See more

Rated 3 out of 5 stars
Invited

Ad said you could put your own engraving on the back but there was no place in the ordering process to do that. Plus if you order two of the same bracelet with the second one being discounted, you sho... See more

Rated 3 out of 5 stars

I have purchased items from Mint and Lily many times and typically they sell a better quality item. Normally, I would leave a four or five star review. This is specifically for the custom photo neckl... See more

Rated 4 out of 5 stars

Customer service was great. when I emailed I received immediate response. Still waiting for a charge to be removed from my credit card however. Order was put through twice, only one product or... See more

Rated 5 out of 5 stars
Invited

Everytime I place an order, this company is amazing with their customer service and communication! They keep me coming back for more with their beautiful pieces and options. I can wear this jewelry da... See more

Rated 5 out of 5 stars

I had a problem with my purchase. Mint & Lilly goes above and beyond to make it right. Mint & Lily responded very positively to my negative review, which nowadays is almost unheard of. I am extrem... See more

Company replied

Rated 5 out of 5 stars
Invited

I am pleasantly surprised with the quality of the jewelries. All the pieces are uniquely beautiful. That being said, this is already my second purchased and counting. Thank you Mint and Lily for the a... See more

Rated 5 out of 5 stars
Invited

I have several young granddaughters and when they see where their gift is from Mint & Lily they always get excited. Your jewelry is worn well in my family we love the quality and look of Mint & Lily.

Rated 5 out of 5 stars

I had a problem with the order that I received. The staff immediately addressed the issue to my satisfaction. This company cares for their customers. Their responses are quick. On one of the email... See more

Rated 5 out of 5 stars
Invited

This site was easy to navigate but I had some trouble trying to add an additional credit card when attempting to pay for my items. It was not an immediate problem as I was able to use my other card t... See more

Rated 5 out of 5 stars
Invited

I placed my first order for a birthstone bracelet for my daughter's 50th birthday. I was so impressed that I ordered another bracelet for my granddaughter. Again, impressed. I have ordered 5 other pie... See more

Rated 5 out of 5 stars
Invited

This was my second order with Mint & Lily. I had a $20 credit and made sure I used it right away. I haven't received my first order yet but I am positive the products I ordered will be perfect. An... See more

Rated 5 out of 5 stars
Invited

I purchased one of the bracelets, but found it a bit big for me. I asked to exchange it. Customer Service replied right away, offering to give me a gift card to cover the bracelet plus $20.00, rat... See more

Rated 5 out of 5 stars

Amazing experience! Bought a gift for my sister in law for Christmas and got a necklace for myself because it was BOGO50% off- the items arrived packaged so beautifully and the items themselves were b... See more

Rated 5 out of 5 stars
Invited

I contacted support because the ruby birthstone looked pink instead of red. They let me order another one and gave me a $20 discount for my trouble. That is how customer service should be.

Rated 3 out of 5 stars

This is my first time shopping at Mint & Lily. I placed my order on Nov 16, it was delivered on Dec 6. I signed up for text tracking and, man, I have been bombarded every day with texts, 42 to be... See more

Rated 5 out of 5 stars

I have been very pleased with the jewelry pieces that I have purchased through Mint and Lily. The quality and design are excellent! I have purchased several items for myself and also as gifts. Their c... See more

Rated 5 out of 5 stars
Invited

I love you jewelry. I have many pieces. However, I received a $25 gift card for taking a survey and was unable to use toward this purchase. I was disappointed I couldn’t.

Rated 5 out of 5 stars
Invited

Everything I’ve purchased has been wonderful and so worth the price. Customer service is always great to deal with any issue or questions you may have! Everyone I’ve gifted with a Mint&Lily gift is th... See more

Rated 5 out of 5 stars
Invited

I was panicking because I thought I ordered these 3 weeks ago but never completed my order....have since gotten up to the min reports and I can finally breathe.....thank u for your assistance

Rated 5 out of 5 stars
Invited

I made an error on my order. I quickly emailed customer service. Mint & Lily immediately responded & corrected my ordering error. I was very impressed. Thank you Mint & Lily

Rated 3 out of 5 stars

I bought two bracelets that are wonderful. I also bought the split ring have had it for almost two months. The coating is coming off and tarnished. I discovered this morning that it had turned my f... See more

Company replied

Rated 5 out of 5 stars
Invited

Ordering the items were good. I just need to see what the product looks like when it's arrived since I've never ordered from your website before.

Rated 5 out of 5 stars
Invited

This is my second order. My first order arrived quickly and customer service was very responsive to fix a mistake I made. These will be for my daughters. Thank you Mint &Lily.

Rated 5 out of 5 stars
Invited

Personally love the products. I get compliments all the time. Great for gifts. Fantastic customer service. I’ll be back!

Rated 5 out of 5 stars
Invited

Mint &Lily jewelry is always beautiful and great quality. There website is shopper friendly and quick to check out.

Rated 5 out of 5 stars
Invited

The date before I needed to cancel my order. The customer service lady was so kind and helped me by canceling one of my purchases. That way I could make this days purchase.

Rated 5 out of 5 stars
Invited

I had order a size too small and they company worked with me to give me the same discount as I had on my previous order to reorder the right size. Great company to work with. Answered my concern right... See more

Rated 5 out of 5 stars
Invited

Customer Service (Kayla) is the best. Had a problem with 1 order & M&L took care of it with a positive result so I ordered more items. Thanks so much!

Rated 5 out of 5 stars
Invited

You were so helpful and prompt in taking care of a mistake in a necklace I recently ordered and offered a gift card so I could reorder.

Rated 5 out of 5 stars
Invited

I wanted a very delicate and dainty necklace and my order did not disappoint. Stunning, well crafted and very beautiful. I will definitely purchase again.

Rated 4 out of 5 stars

Although it took a while to receive my initial order due to a delivery problem, the customer service representative was always in touch and followed up diligently. She re issued the order and even g... See more

Company replied

Rated 5 out of 5 stars
Invited

I had a 30% discount coming from a previous credit that is why I made this purchase but you did not give it to me . I think it was to be 30 dollars

Rated 5 out of 5 stars
Invited

The website is easy to navigate, there’s incentive sales that make you feel good about your purchase and you know you’re buying quality jewelry.

Rated 5 out of 5 stars
Invited

It’s always a good experience with the ordering process. I have been handing out early Christmas presents and everyone loves it all

Rated 5 out of 5 stars
Invited

I’ve just recently found this company-I’ve purchased so many things-it seems to be good jewelry at a good price-love can wear 24-7 if I want to-that’s what I like the best-I just purchased my niece a... See more

Rated 5 out of 5 stars
Invited

The special offer of the diamond necklace free with purchasing $75 jewelry motivated me. I enjoy the Mint & Lily jewelry for its classic look and affordable.

Rated 5 out of 5 stars

I am replying to a couple of bad reviews I just read. I know you can’t satisfy everybody with anything you’re selling. There are going to be some people that may have a bad experience which is underst... See more

Rated 5 out of 5 stars
Invited

Easy choosing pieces and checkout. Promo codes and discounts provided and worked! Lovely delicate pieces of jewelry.

Rated 5 out of 5 stars
Invited

I’ve shopped Mint and Lily for a couple of years. I’ve been very happy with the jewelry. It’s always as represented in ads. The quality is excellent.

Rated 5 out of 5 stars
Invited

I've been very happy and satisfied with everything I got from this company . Very satisfied customer Brenda

Rated 5 out of 5 stars
Invited

This is the next best thing to expensive jewelry which I can not afford. I love the styles and enjoy wearing all that I bought.

Rated 5 out of 5 stars
Invited

Beautiful jewelry and I love the fact that it won't tarnish! Very reasonable prices too!

Rated 5 out of 5 stars
Invited

Great service, prices and easy to order! Christmas shopping has never been easier.

Rated 5 out of 5 stars
Invited

I mistakenly used the wrong shipping address. I immediately reached out to customer service with my order number and the correct shipping address and they immediately answered me. very pleased very ve... See more

Rated 5 out of 5 stars

I placed an order with Mint and Lily after looking at several online jewelry businesses. When the necklaces arrived they were beautiful…But one had a small issue. I immensely sent an email and rece... See more

Rated 5 out of 5 stars

I had to reorder the necklace as the clasp broke on the first one, but they were really quick to turn it back around. now that I got the necklace... it does NOT sit like it looks in the picture. more... See more

Company replied

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Company details

  1. #42 of 133 best companies in Jewelry Store

About Mint & Lily

Written by the company

Mintandlily
Mintandlily
Our story begins with a simple bracelet with a simple message: straighten your crown. It was a gift to a sister who was struggling through a difficult time in her life, and I wanted to help, but I was hundreds of miles away. Mintandlily
The "straighten your crown" message held a lot of meaning, for we had always joked that she was a queen, just like her mother. Mintandlily
While trying to figure out how to make a custom bracelet for my sister, I realized that just about any message could be customized if you're willing to wait a little while, and Mint & Lily was born. Mintandlily
Now, we design simple, elegant bracelets designed for daily use. The bracelets come with a touch of delicate polish and an uplifting message, mantra, or sentiment with the elegance that fits right in with your Sunday best or a night out on the town. The bracelets we make are intended to serve as a daily reminder that brings joy to the wearer while empowering their spirit. Mintandlily
Our mission is to remind women of the strength and confidence that we each carry within ourselves with beautiful, meaningful pieces of jewelry that we'd be proud to wear ourselves. Mintandlily
Mint & Lily is a jewelry brand born in the USA. All our pieces designed with love in San Francisco, California.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

32K reviews

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1-star

Replied to 72% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Been waiting 3 weeks for my order that…

Been waiting 3 weeks for my order that still hasn’t shipped despite their shipping times showing it should have shipped 4 days after my order…. their customer service responses are clearly AI auto generated which means I Won’t be ordering from them again

December 8, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Incredible quality and customer service!

I received my first Mint & Lily order today and was blown away by the quality. However, I ordered the wrong sizes. I reached out to customer service to see what my options were for returning/ exchanging. They got back to me right away and they were SO helpful. The process was so simple and the rings in the new sizes are already on their way to me! So impressed by this company. Will definitely be back again and again.

December 8, 2025
Rated 1 out of 5 stars

I placed two orders

I placed two orders. The first order I received with the initial on a beaded stretch bra bracelet and the initial does not lay flat. I’ve written to them several times that I want to return this and they have not written back. My second order is almost 3 weeks ago. I have not received any notice of it coming when it’s coming or even if it has been shipped, they do not respond to emails.

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

I purchase two bracelets as Christmas…

I purchase two bracelets as Christmas presents from Mint & Lily. The clasps are extremely difficult to open & I went online to view a video to find how to do it. I did not wish to pass this on to the gift recipients and requested a return for credit. I was told my purchase was outside the 30 day return period & they couldn't return them but would give me a purchase credit. I purchase on 12/1/25, received items 12/7/25 & requested return on 12/8/25. They're return policy for the holiday time is 60 days. Not happy with the way this is handled by Mint & Lilly and will pursue my return & refund as allowed by their policies. I have emailed them a copy of the purchase confirmation from my credit card and a copy of their return policy.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Product is absolutely garbage

Product is absolutely garbage! Ordered 4 bracelets, I've just received one so far, and I have never been more disappointed in a product!! Its just cheaply made plastic beads on an elastic, which doesn't even have enough beads on it. The metal pc is so tiny that you cant even read the engraving without a magnifying glass! I don't understand how anyone could give this product a good rating!! It looks like a bracelet that a 5 year old would make! I'm so angry...I was so excited to give these bracelets to my adult nieces, but I'm too embarrassed to even give them to them! I'm going to try to cancel the ones that haven't arrived, but I'm sure that is going to be a problem!

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

I am very disappointed with your…

I am very disappointed with your after-sales service. When I made my purchase, I clearly asked if I could receive a refund if needed, and I was told yes. However, afterwards, you refused to issue any refund and only offered exchanges or a gift certificate. I explained that this solution does not work for me, and since November 20th, I have not received any follow-up from your team.

Based on my experience, I cannot recommend purchasing from your company.

November 20, 2025
Unprompted review

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