I just received my order & I can’t say enough how absolutely beautiful everything is. I ordered the monogram minimalist square necklace, the birthstones necklace, & huggie earrings. Mint & Lily went a... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #42 of 133 best companies in Jewelry Store
About Mint & Lily
Written by the company
Our story begins with a simple bracelet with a simple message: straighten your crown. It was a gift to a sister who was struggling through a difficult time in her life, and I wanted to help, but I was hundreds of miles away.
Contact info
United States
- support@mintandlily.com
- mintandlily.com
Replied to 72% of negative reviews
Typically replies within 1 week
Been waiting 3 weeks for my order that…
Been waiting 3 weeks for my order that still hasn’t shipped despite their shipping times showing it should have shipped 4 days after my order…. their customer service responses are clearly AI auto generated which means I Won’t be ordering from them again
The items are easy to find and all the…
The items are easy to find and all the questions are available, sale was simple and quick. These are all good qualities when shopping online.
I’ve never had such fast service and a…
I’ve never had such fast service and a resolution to an order I messed up by any company, but Mint & Lily made online shopping a breeze. Thank-you!!
Incredible quality and customer service!
I received my first Mint & Lily order today and was blown away by the quality. However, I ordered the wrong sizes. I reached out to customer service to see what my options were for returning/ exchanging. They got back to me right away and they were SO helpful. The process was so simple and the rings in the new sizes are already on their way to me! So impressed by this company. Will definitely be back again and again.
I placed two orders
I placed two orders. The first order I received with the initial on a beaded stretch bra bracelet and the initial does not lay flat. I’ve written to them several times that I want to return this and they have not written back. My second order is almost 3 weeks ago. I have not received any notice of it coming when it’s coming or even if it has been shipped, they do not respond to emails.
Special items I received for my birthday
I really like the Jewlery because it does not tarnish & last through wear
I purchase two bracelets as Christmas…
I purchase two bracelets as Christmas presents from Mint & Lily. The clasps are extremely difficult to open & I went online to view a video to find how to do it. I did not wish to pass this on to the gift recipients and requested a return for credit. I was told my purchase was outside the 30 day return period & they couldn't return them but would give me a purchase credit. I purchase on 12/1/25, received items 12/7/25 & requested return on 12/8/25. They're return policy for the holiday time is 60 days. Not happy with the way this is handled by Mint & Lilly and will pursue my return & refund as allowed by their policies. I have emailed them a copy of the purchase confirmation from my credit card and a copy of their return policy.
Product is absolutely garbage
Product is absolutely garbage! Ordered 4 bracelets, I've just received one so far, and I have never been more disappointed in a product!! Its just cheaply made plastic beads on an elastic, which doesn't even have enough beads on it. The metal pc is so tiny that you cant even read the engraving without a magnifying glass! I don't understand how anyone could give this product a good rating!! It looks like a bracelet that a 5 year old would make! I'm so angry...I was so excited to give these bracelets to my adult nieces, but I'm too embarrassed to even give them to them! I'm going to try to cancel the ones that haven't arrived, but I'm sure that is going to be a problem!
Fast and easy!
Went smoothly
Went smoothly. My second order from mint and lily. Loved the first one.
I am very disappointed with your…
I am very disappointed with your after-sales service. When I made my purchase, I clearly asked if I could receive a refund if needed, and I was told yes. However, afterwards, you refused to issue any refund and only offered exchanges or a gift certificate. I explained that this solution does not work for me, and since November 20th, I have not received any follow-up from your team.
Based on my experience, I cannot recommend purchasing from your company.
The website is easy to navigate
The website is easy to navigate, the coupons are applied instantly (no sneaking and having to remember codes), the shipping is quick, and the packaging is amazing!
Everyday beautiful!!
Great shopping
I received my last order so quickly
I like receiving a gift with my pitches.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








