MMarine Online Inc Reviews 363

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the team's responsiveness and proactive communication. Many reviewers specifically mentioned the staff's knowledge and willingness to assist, even going above and beyond to ensure customer satisfaction. Consumers appreciate the speed and efficiency of the delivery service. People reported positive experiences with the ordering process, describing it as simple and prompt. While opinions on the product itself are more varied, the company's commitment to resolving issues and providing excellent support is a recurring theme. Reviewers value the company's reliability and the staff's dedication to solving problems quickly.

Based on these reviews

Rated 5 out of 5 stars
Verified

I've purchased from MMarine a few times. The pricing, service, and fast shipping is fantastic. They have become my choice for buying electronics and accessories for my sailboat.

Company replied

Rated 5 out of 5 stars
Verified

The ice maker I wanted to purchase was held up on an overdue container. I was proactively informed when it arrived. I placed an order and the order process and shipping was timely and flawless. High... See more

Company replied

Rated 5 out of 5 stars
Verified

MMarine answered my questions promptly, items ordered were exactly as described at a very competitive price, will purchase from MMarine again.

Company replied

Rated 5 out of 5 stars
Verified

Fast response, great customer service and friendly staff!! Would definitely buy from them again!

Company replied

Rated 5 out of 5 stars
Verified

Adrianna was great to deal with and was prompt and professional every step of the way. She even went above and beyond and found a much faster shipping option that saved me two weeks waiting from the... See more

Company replied

Rated 5 out of 5 stars
Verified

Great customer service. I placed my order late in the day and received a phone call to let me know shipping would be delayed due to timing in conjunction with the office being closed for a day. No... See more

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Rated 5 out of 5 stars
Verified

While the availability of the items on the website were not up to date. I will say the follow up made up for it. Soon after I placed an order, Adriana from customer service promptly gave me a call. Sh... See more

Company replied

Rated 4 out of 5 stars
Verified

I finally got my parts and I appreciate that. Four stars out of five because it took days for these parts to ship and the only time I knew the status of my order was when I called you. If something is... See more

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Rated 5 out of 5 stars
Verified

Awesome customer service. Received wrong model fridge due to internet photo mixup. Brought it to their attention and they sent out the correct one next day.

Company replied

Rated 5 out of 5 stars
Verified

Working with Adriana helping me identify the correct part and getting shipped in a timely manner. She was quick to respond to questions and will be my go to when I call for other parts.

Company replied

Rated 5 out of 5 stars
Verified

Ordered a part that was urgently needed. They quickly got it out the door and I received the part the next day. The entire experience was smooth and very professional. I am grateful for their extra... See more

Company replied

Rated 4 out of 5 stars
Verified

As before, the service was fast with excellent prices. A disappointment was the unit I wanted was not available for some time after I ordered. I hac to choose a more expensive unit that was in stock... See more

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Rated 5 out of 5 stars
Verified

Great service, Masoud and team did a complex job and took good care of the yacht.

Company replied

Rated 5 out of 5 stars
Verified

MMarine got us the refrigerator we needed and we picked it up the same day! We needed to get onto a boat to the Bahamas that was leaving the next day. Excellent follow through!

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Rated 5 out of 5 stars
Verified

The company was quick to ship with excellent price and service, The technical support was outstanding and timely. every question was answered quickly and thoroughly.

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Rated 5 out of 5 stars
Verified

Excellent product web descriptions and availability. Staff was very helpful on a phone call and product shipped fast and affordable.

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Rated 5 out of 5 stars
Verified

Thanks for all of your help. Company helped me pick the right replacement, and an incredible quick delivery.

Company replied

Rated 4 out of 5 stars
Verified

Adriana Mercado was very helpful locating a unit and following up with delivery. May not have purchased without her help.

Company replied

Rated 5 out of 5 stars
Verified

There was a shipping delay for my order but the company was incredibly communicative (phone calls and emails), refunded my expedited shipping fee and paid themselves for next day shipping. I received... See more

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Rated 5 out of 5 stars
Verified

Very good! The lady knew exactly what I was looking for, knew her products, delivered fast. No issue at all. In general, Great Service and OEM product.

Company replied

Rated 5 out of 5 stars
Verified

Fast and efective solving my doubts pre-ordering. The packaged arrived withing the estimated arriving date. Will use again.

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Rated 5 out of 5 stars
Verified

Great service!!! The team followed up several times to check and make sure my order was correct. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

Great service and communication, worked with me even when I ordered the wrong part.

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Rated 5 out of 5 stars
Verified

Great customer service. Thank you for assisting in the solution to my DRW180A.

Company replied

Rated 5 out of 5 stars
Verified

Great price. Delivery late but that was carriers fault. Good customer service!

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Rated 5 out of 5 stars
Verified

Great service with lots of good advice. Genuine team that have your best interest.

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Rated 5 out of 5 stars
Verified

Communication was great, selection and shipping of item was perfect…

Company replied

Rated 5 out of 5 stars
Verified

Shipped correct product fast. No complaints.

Company replied

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Company details

  1. #5 of 7 best companies in Boat Accessories Store
  2. #10 of 22 best companies in Appliance Store
  3. #1 of 1 best companies in Beach Entertainment Shop
  4. #2 of 6 best companies in RV Supply Store

About MMarine Online Inc

Information provided by various external sources

MMarine is one of the fastest growing online retailers for boat supplies. We specialize in providing an extensive selection of products at competitively reduced prices.

MMarine is committed to customer satisfaction, our team is highly qualified to answer any question about what is best for your boat and your budget. We’re available online 24/7 to assist you with any inquiries.

Our mission is to be the best online retailer in the boating industry providing high quality products at the lowest prices.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

363 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars
Verified

It’s late and I haven’t received it yet.

It’s late and I haven’t received it yet.

November 19, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Dear Douglas,

We sincerely apologize for the ongoing inconvenience you’ve experienced with your shipment. Unfortunately, your package has been in transit with FedEx since November 17th and still remains in their possession.

We truly appreciate your patience and understand how frustrating this situation has been. Our MMarine representative has been in continuous communication with you and has kept you updated throughout the entire process. Despite this, FedEx has reported three attempted deliveries, incorrectly stating that the business address was closed and that no one was available to receive the shipment. We know this is not the case, as you have been waiting at the marina office specifically for this delivery.

We deeply regret the carrier’s negligence and the delay it has caused. Please rest assured that we are actively working with FedEx to resolve this issue as quickly as possible.

Unfortunately, the carrier’s mishandling has resulted in a negative rating, despite the consistent communication and support provided by our MMarine team.

Thank you again for your patience and understanding. We hope that once your order is delivered, your experience with MMarine Online will reflect more positively on the service you received.

Thanks
MMarine Online Team

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Rated 5 out of 5 stars
Verified

I've purchased from MMarine a few…

I've purchased from MMarine a few times. The pricing, service, and fast shipping is fantastic. They have become my choice for buying electronics and accessories for my sailboat.

November 4, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Dear Marcelo,
Thank you so much for your continued support and kind words! We’re thrilled to hear that our pricing, service, and fast shipping have made us your go-to choice for marine electronics and accessories. It’s always a pleasure to serve you, and we look forward to helping with your future sailing adventures. ⚓️

Rated 1 out of 5 stars
Verified

Ridiculous excuse for customer service…

Ridiculous excuse for customer service ! Sent mislabeled part or cheap Chinese replacement! Refused to research error , threatened to charge 25% restocking fee ! Avoid Avoid Avoid ! Use local sources for your boat needs !

July 28, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Dear Michael,

You placed your order directly through our website and personally verified the part — Bomar Flagship Series Elliptical Portlights, Part No. G618-18SS — with the manufacturer prior to purchase.

Our representative also spoke with you multiple times to confirm the correct part, as this was a pre-order item, and explained the return and restocking policy. At that time, you mentioned money was not an issue as you proceed with the order.

Please note that MMarine only sells brand-new, official parts sourced directly from the manufacturer. If there are any concerns about the product’s quality, they should be directed to the manufacturer. As stated in our terms and conditions, a 25% restocking fee applies to returns.

We made every effort to assist and clarify your order, but communication from your side unfortunately ceased.

Thank you for your understanding, and please don’t hesitate to reach out if you have any further concerns or need assistance in the future.

Rated 5 out of 5 stars
Verified

Communication was great

Communication was great, selection and shipping of item was perfect…

October 30, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Dear Rip,
Thank you so much for your kind words! We’re delighted to hear that you were happy with our communication, selection, and shipping. It means a lot to us that you had a smooth experience from start to finish. We truly appreciate your support and hope to serve you again soon!

Rated 5 out of 5 stars
Verified

Great service

Great service, Masoud and team did a complex job and took good care of the yacht.

October 29, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Dear Nick,
Thank you so much for your kind words! We’re delighted to hear that you were pleased with the service and the care Masoud and the team took with your yacht. We truly appreciate your trust in us and look forward to working with you again in the future.
Enjoy your new Vitrifrigo DP270IWD4-2 Fridge.

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Rated 5 out of 5 stars
Verified

Fast response

Fast response, great customer service and friendly staff!! Would definitely buy from them again!

October 17, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Dear Andrea,
Thank you for your wonderful feedback! We’re so glad to hear you were pleased with our quick response and friendly service. Your support means a lot to us, and we look forward to welcoming you back to mmarineonline.com again soon!

Rated 5 out of 5 stars
Verified

MMarine answered my questions promptly

MMarine answered my questions promptly, items ordered were exactly as described at a very competitive price, will purchase from MMarine again.

October 21, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Dear Phil,
Thank you so much for your kind review! We’re delighted to hear that you were happy with our prompt service, product quality, and pricing. It’s great to know you had a positive experience with MMarine, and we truly appreciate your support. We look forward to serving you again soon!

Rated 5 out of 5 stars
Verified

fast service

October 13, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Thank you for your kind words! We’re glad to hear you were happy with our fast service. Your feedback means a lot to us!

Rated 5 out of 5 stars
Verified

Excellent Online Distributor

The ice maker I wanted to purchase was held up on an overdue container. I was proactively informed when it arrived. I placed an order and the order process and shipping was timely and flawless. High marks for this online distributor.

September 26, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Dear Randy,

Thank you so much for your kind words and for sharing your experience! We really appreciate your patience while the item was restocked, and we’re delighted to hear that the ordering and shipping process went smoothly once it arrived. Your feedback means a lot to our team — we’re thrilled to have earned your trust.
Enjoy your new Vitrifrigo IMXTIXN1-F Ice Maker.

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Rated 5 out of 5 stars
Verified

Always a pleasure working with the…

Always a pleasure working with the people at MMarine!

August 29, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Dear Eric,
Thank you so much for your kind words! We truly enjoy working with you as well and appreciate your continued trust in MMarine. We look forward to helping you again anytime
Enjoy your new Vitrifrigo DRW180a

Rated 5 out of 5 stars
Verified

Would order from them again

Shipped correct product fast. No complaints.

July 27, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Dear Mike,
Thank you for your review! We're so glad to hear your order arrived quickly and just as expected. We appreciate your support and look forward to serving you again!

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Rated 4 out of 5 stars
Verified

Vitrigrigo all in one

As before, the service was fast with excellent prices. A disappointment was the unit I wanted was not available for some time after I ordered. I hac to choose a more expensive unit that was in stock.

July 30, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Dear David,
Thank you for your feedback and for highlighting our fast service and competitive prices. We’re sorry the item you originally wanted was unavailable with a 3-month lead time. We did our best to offer an alternative option, and we truly appreciate your understanding.

Rated 5 out of 5 stars
Verified

Great Customer Service

Adrianna was great to deal with and was prompt and professional every step of the way. She even went above and beyond and found a much faster shipping option that saved me two weeks waiting from the manufacturer. THANK YOU!!!

July 31, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Thank you for your wonderful feedback! We’re so pleased to hear Adrianna provided prompt, professional service and went the extra mile to speed up your delivery. We’ll be sure to share your kind words with her — they’ll make her day!

Rated 5 out of 5 stars
Verified
MMarine Online Inc logo

Reply from MMarine Online Inc

Thank you for your kind words! We're glad to hear you were happy with our pricing and shipping. If there's ever anything else we can do to make your experience even better, feel free to let us know. We appreciate your support!

Rated 5 out of 5 stars
Verified

Excelent service

July 10, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Dear Ricardo,
Thank you so much for your kind feedback! We're thrilled to hear you were pleased with our service. We truly appreciate your support and look forward to serving you again!

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Rated 5 out of 5 stars
Verified

was able to get my order ahead of the…

was able to get my order ahead of the projected time frame

June 27, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Dear Robert,
Thank you so much for your kind review! We're thrilled to hear that your order arrived ahead of schedule. We always aim to exceed expectations, and it's great to know we hit the mark. If there's anything else we can help with, don’t hesitate to reach out!

Rated 1 out of 5 stars
Verified

Part machining is unfinished and I have…

Part machining is unfinished and I have to pay shipping back plus insurance that's bs.

June 25, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Dear Jeremy,
Thank you for your feedback. We sincerely apologize for the machining issue with the "Mainshaft for Project 1000 Low Profile, #919." Upon learning of the defect, we immediately raised the issue with the manufacturer.

To clarify: we did provide you with a fully prepaid return shipping label via email, so your claim that we asked you to pay for shipping and insurance is not accurate. You chose to return the part, and we fully accepted this due to the defect, offering a complete refund.

We value our repeat customers and strive to handle all concerns fairly and professionally. However, we kindly ask that language used in public reviews remains respectful so that we can continue constructive conversations.

Thank you again for bringing this matter to our attention.

Rated 5 out of 5 stars
Verified

Great to work with.

Great service and communication, worked with me even when I ordered the wrong part.

June 30, 2025
MMarine Online Inc logo

Reply from MMarine Online Inc

Dear Mario,
Thank you for the kind words! We're happy we could work with you to get things sorted, even with the mix-up. Great communication goes both ways, and we appreciate your patience. Don’t hesitate to reach out if you need anything else!

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