Good customer service to replace a faulty screen. Only needed the bracket as the plastic broke over time, but it was all one piece so they sent the screen with the bracket. Kind of a poor design as it... See more

The bike was fairly easy to assemble and the quality was excellent. Battery life is very good, allowing for long rides without any concerns. The bike is very solid and I expect many years of fun.

The construction quality of the bike is great, and the assembly instructions very clear. However, the torque sensors do not work properly, and the bikes have a strong tendency to ghost pedal. Which g... See more

We love our Asphalt bikes. The bikes are very easy to operate and maintain. We highly recommend Mokwheel for the recreational user.

Fast shipping, bikes were well protected , easy to put together, they gave extra parts and tools needed to put bikes together, bikes seem high quality. Wish I saw the part to add another battery for 1... See more

They were responsive when I had an issue with my Obsidian E Bike. They diagnosed and sent new replacement parts in a timely manner. Only issue I had was that they do not provide any instructions for... See more

I’ve ridden my Mokwheel Obsidian for over 700 km now and I’m very satisfied with the bike. Everything works flawlessly, and I haven’t experienced any issues with its performance. The only problem was... See more

I was not compensated for this review. After logging over 700 miles on my Mokwheel bike, I can confidently say it delivers excellent performance. The pedal assist features makes commuting and daily ri... See more

They were quick to respond, got my part to me (under warranty) and it was the correct part. They did neglect to send any instructions or video link (as promised) so it was a bit difficult to figure o... See more

Had a problem with electrical. Contacted Mokwheel and got an immediate response from tech team. Sent new part and it corrected problem.

I ordered tge Obsidian 2.0 came on time package very securely no damage. The bike went together easily. I needed to contact customer service and the returned my call the same day. Great bike great cus... See more

Excellent customer service, while the bike was still under warranty some parts failed to operate properly, received replacement parts ASP and an email with clear instructions on how to install and tes... See more

My order shipped quickly, When it arrived it was packaged very nice and safe within the sturdy box it came in all of the parts were wrapped well insuring each piece damage free, Most of the bike was... See more

We bought two e-bikes after researching several independent reviews and went with Mokwheel. We couldn’t be happier. The bikes were delivered quickly and were easy to assemble and have worked great.... See more

The Basalt has been great. I've made multiple 20 mile rides without changing batteries which to me is unbelievable for a bike this powerful. I'm also no small guy (6'2" 230lbs). One thing I could s... See more

After waiting patiently, we finally received our bikes. From packaging to final assembly, these bikes seen to be well designed and solid. Taken them for there first ride was surprising with power and... See more

I bought Mokwheel Ebikes for my wife and I. We went on our first ride last Wednesday and it was better than I ever imagined. Our Basalt bikes performed magnificently and I can't remember seeing my wif... See more

The offer was good when we decided to upgrade. We bought two e-bikes; Basalt ST. We both (husband and wife) decided to get the step thru type as we are near 70 yo and enjoy the ease of getting on the... See more

I wanted an ebike a long time before I decided to move forward with my purchase. I wanted to feel confident going into the purchase that I was getting a quality product for my quality money. I reviewe... See more

Excellent bike . Solid and performs like a more expensive unit. For the 2200$ or so pricetag it uses higher end components than I've seen in most of its competition. Haven't needed cust service r... See more

We really enjoy our Mokwheels! Mostly desert riding with some pavement (when we need a caffeine break at Starbucks)! Unfortunately, my pics do not upload. We run the crap out of these ebikes and th... See more

Company is very easy to deal with and very out going, efficient, and informative. The Obsidian model far exceeded my expectations considering the price. Workmanship is exceptional. The bike was easy t... See more

I purchased the Obsidian 2 years ago, and last month I purchased 2 more Mokwheel E-Bikes. Another Obsidian for sure. It just exceeds my my expectations for an E-bike. Today I took the obsidian on a... See more

So appreciate the quick email response from support for 2 separate issues I had with my Basalt ST. It just simplifies trying to look for the correct parts and they’ve waived the shipping cost on my... See more

The bike performs just as described in the marketing. Quality upgraded components as compared to similar bikes in the price range . Nice powerful but smooth transitioning motor . One caviat is... See more

I checked out a lot of different bikes and one of my friends told me about the Mokwheel. I did a lot of research and settled on the Basalt, I received the bike in a box that could handle a lot of ship... See more

After I ordered the Mokwheel Aphalt, it was quickly shipped and it arrived in perfect condition. This bike has a Torque / Cadence sensor and it works really well to give a natural feel when riding i... See more

Believe me when I say I looked at a lot of e-bikes before I chose the Mokwheel Obsidian... it is the best decision I ever made. I am so very happy and impressed with this bike... I have had an opportu... See more

My friend and I purchased the basalt mokwheel bike and we love it. The only issue we have is the bracket that holds the speedometer screen was cheaply designed. Both of ours broke where the screws go... See more

Everything I could ask for in a bike. Nice to have the assist when on a long summer trek, battery level has never been an issue.

An odd problem that was hard to articulate. Customer service was able to solve the problem in a timely manner.

I have had a 10 mile trip to and from work for years now I taken my bike their and back and been tired when I get their but with the new mesa lite 2.0 e bike I got from you guys at Mokwheel it’s m... See more

I was 100% satisfied with their customer service. It seems their customer service has improved dramatically over the past 3 years.

Basalt is a great bike no problems so far would buy again

Ordered a handlebar spacer ring set, they never sent it but charged me anyway. (Ironically, an additional $10 shipping fee) total waste of money. EDIT: Rating updated. Is now showing up on fedex tra... See more

I bought the Mesa Lite ST 1.0 bike from Mokwheel. It was delivered before the promised date along with the deluxe accessory kit. Assembly was straightforward and all the tools necessary were included.... See more

My wife and I are generally happy with the bikes. I got the Obsidian and she got the Basalt ST. We each got a kit of add-ons and we got a child seat that mounts onto the rear rack. The actual perfo... See more

Me and my wife both enjoy this bike It has the speed we need as well as the distance. We really enjoy riding it on the capital Trail. I’ve had knee replacement surgery so this bike really helps me kee... See more

I bought the basalt 2yrs ago! I absolutely 💯 loved it! I recently sold it to upgrade to the obsidian! I took it out today and put it through it's paces on Utahs serious back country trails! It's torq... See more

I am 68 years old I needed an E bike to help me to continue to exercise and help me get up hills and such. I find the bike particularly useful because I can still move my legs and exercise my legs and... See more

I spent over 3 months researching ebikes before pulling the trigger on my Obsidian ST and I couldn't be more pleased with my purchase. Super comfortable ride with the front and rear suspension, plent... See more

I have to say that I am impressed with Mokwheel's customer service. Alice was very helpful, and did what she could to resolve the issue. Even going above and beyond to make sure that I was satisfied w... See more

The Mokwheel Obsidian 2.0 is an impressive e-bike that delivers plenty of torque and speed for trail riding. It feels solid and well-built, and the power delivery is smooth and responsive—especial... See more

I had a fantastic experience with Mokwheel eBike! From the beginning, they showed me great respect, responded quickly, and really cared about my needs. A special shout-out to Chad for his outstanding... See more

Unfortunately, my bike randomly stopped working entirely, wouldn't even turn on. However, after contacting customer support they immediately shipped out all the necessary replacement parts and I got m... See more

I absolutely love my Mokwheel Mesa Lite ST e-bike! It's lightweight, super smooth to ride, and makes cruising around town or hitting the trails so much fun. The pedal assist is just right-gives me... See more

When researching and looking for an E bike Mokwheel was the first company that really stood out. There were a lot of comments out there mentioning horrible customer service. After corresponding with t... See more

The shipping and delivery process was exceptionally prompt, ensuring that I received my order without any delays. The accessory kit is awesome—it makes my bike feel complete. Plus, getting a discount... See more