myGemma Reviews 3,007

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product offerings, highlighting the superior quality and accurate descriptions of items. Consumers appreciate the fast shipping and efficient delivery service, noting that purchases arrive promptly and in excellent condition. People also commend the company's exceptional service and knowledgeable staff. Reviewers mention the team's prompt responses, clear communication, and professional approach, which contribute to a smooth and stress-free experience. Many customers express their intent to return for future purchases, reflecting a high level of satisfaction with the overall service.

Based on these reviews

Rated 5 out of 5 stars

I was super hesitant to sell with Mygemma because sending a high-dollar value item off to a company is nerve racking, but so glad I did. The sales process was super easy and their sales and consignme... See more

Rated 5 out of 5 stars
Verified

Great experience selling a Bulgari ring-very fast, professional and honest. I’ve had that ring for many years and kept thinking about selling it, but wasn’t sure where to start, they made it simple.

Rated 5 out of 5 stars
Verified

MyGemma is truly wonderful to make big purchases! You feel very comfortable knowing it's a reputable company and very honest in how they do business. I've loved everything purchased with them...

Rated 5 out of 5 stars
Verified

The item that i purchased was beautiful. It was the same as pictured. The presentation was perfect. Unfortunately, the ring did not pair well with my diamond. I returned the ring and had contact with... See more

Rated 3 out of 5 stars
Verified

The last couple of times I have purchased expensive handbags the description has been a bit off. The last bag I purchased was listed as “pristine “, the patent leather was sticky. Plus why just post o... See more

Company replied

Rated 5 out of 5 stars
Verified

The Chanel purse and Chanel earrings are exquisite! Excellent condition, unique as described, and will be cherished.

Rated 5 out of 5 stars
Verified

Such a great experience using myGemma. I found exactly what I was looking for. It came packaged perfectly and polished like new. I also loved the certified original card confirming it was a real Tiffa... See more

Rated 5 out of 5 stars
Verified

MyGemma is fantastic! They ship orders incredibly quickly, and if there’s ever an issue with an item, their customer service team handles it promptly and professionally. Jenny is my go-to person, and... See more

Rated 5 out of 5 stars
Verified

I’ve sold/pirchased/traded with several resellers and Emre and myGemma is the top of my list going forward! Professional, competive, efficient and by far the fastest payouts. Wish I had discovered the... See more

Rated 5 out of 5 stars
Verified

I am longtime customer of MyGemma and have only had positive experiences! Emre is always the one to help me with my sales. I get paid in lightning speed and he is very easy and professional to work... See more

Rated 5 out of 5 stars
Verified

They were prompt with response times. They were upfront about pricing for my Speedy 35. They were respectful and knowledgeable. I was given clear instructions about the process and kept informed along... See more

Rated 3 out of 5 stars
Verified

Says the condition is excellent—no noticeable wear—but upon inspection, the malachite stone (green) is faded/scratched, that made it look darker, matte texture, instead of polished/shiny. Some scrat... See more

Company replied

Rated 5 out of 5 stars
Verified

I appreciate that I can purchase an item with confidence- trusting that it is authentic. I love my Tiffany ring! Being able to try it on virtually along with the try before you buy option helped me kn... See more

Rated 5 out of 5 stars
Verified

Very transparent, I've sold to My Gemma twice now, great experience! Extremely fair bids and I received my payment quickly!

Rated 5 out of 5 stars
Verified

I had a great sales advisor who was professional and friendly and very very knowledgeable. He helped me and was available every step of the way. I will definitely reach out to Emre again, whatever nee... See more

Rated 5 out of 5 stars
Verified

Very accurate description and authentic item! Bought my mom a Van Cleef necklace. I have many items from VCA so I can tell when something is authentic or not. Thank you MyGemma team!

Rated 5 out of 5 stars

All I can say is that I received the absolute BEST customer service from Mark! This company is wonderful, and their communication is like none other!!! Everything was explained to me in detail, and... See more

Rated 5 out of 5 stars

Unfortunately my dog had unforeseen vet bills and I had to part with one my Chanel bags. I started my inquiry on a weekend and got a response that Monday. Shipping was the only thing that took time bu... See more

Rated 5 out of 5 stars
Verified

Customer service was phenomenal. Quick to reply, professional and made the process so easy. Only complaint would be I wish I got more for my bag but you all were the highest bid I received from a few... See more

Rated 5 out of 5 stars
Verified

This is my third purchase from MyGemma and whatever I order always looks beautiful. I just ordered my third Cartier ring and I have yet to receive it BUT I’m sure it’s just as lovely as the other two.... See more

Rated 5 out of 5 stars
Verified

Very fast shipping and I'm very happy with my purchase, I'm looking forward to buy more items from this company

Rated 5 out of 5 stars
Verified

Love the try before you buy option! Makes for an easy and convenient transaction.

Rated 5 out of 5 stars
Verified

Always a first rate experience with myGemma. The attention to detail with their shipments, the quality and exceptional value of their items. I am a fan.

Rated 5 out of 5 stars
Verified

Fantastic order was on time im so loving my bag 🎒 great bag its a must have could not believe the delivery was so fast ill definitely be ordering again

Rated 5 out of 5 stars
Verified

I appreciated the prompt and professional communications in connection with selling my items. Overall, it was an easy and reassuring experience. I would definitely work with My Gemma again.

Rated 5 out of 5 stars
Verified

Sold a couple of pieces to myGemma, super-easy process and extremely quick payment!

Rated 5 out of 5 stars
Verified

The whole process is very smooth!!! Get the payment the day after they received my bags.

Rated 5 out of 5 stars

Must be good, to survive New York City rent. The shop is known to dress Imelda Marco and Mellania Trump, Ivanka Trump Kushner, Eric Trump. Wish them good luck before going bankrupt

Rated 5 out of 5 stars

They were amazing! The communication is great, they are super fast in getting you a quote, and I’m talking about an honest and fair price for your beloved items. They provide you an express 2nd day sh... See more

Rated 5 out of 5 stars
Verified

MyGemma website is very easy to move around. The checkout is quick and easy as well. The bag arrived quickly and was as described on the website. Great experience! I highly recommend MyGemma.com!

Rated 5 out of 5 stars

I had an outstanding experience selling my jewelry to myGemma. The entire process was clear, professional, and handled with real integrity. Mark was wonderful to work with — kind, knowledgeable, and a... See more

Rated 5 out of 5 stars
Verified

I thought the experience was very good. The only thing I regret is that two items were turned down. I think my photos could have been an issue. Both items were a great Chanel shape.

Rated 5 out of 5 stars
Verified

I’m extremely pleased and impressed with my Gemma. Their service was super quick and efficient. Their sales associates were very courteous and pleasant. Also, they offered me a great price for the tr... See more

Rated 5 out of 5 stars

This was my first time parting with any of my luxury items, and the process with MyGemma was far smoother than I expected. After submitting photos of my pieces, I received a clear and fair quote... See more

Rated 5 out of 5 stars

I had a wonderful experience selling to MyGemma. I have sold to other resale sites before (Fashionphile, Rebag, and Vestiare) and this was the most seamless process of any of them. I received quotes b... See more

Rated 5 out of 5 stars

Am very impressed with myGemma. Was a bit skeptical but turns to be the best purchased i had in years. The LV bag that i bought for my mum's birthday present was notable throughout my family members.... See more

Rated 5 out of 5 stars
Verified

A fantastic experience from beginning to end. This was my first purchase with myGemma and the process was seamless. I had my eye on an Hermes Kelly longue wallet, with plastic still on the hardware, t... See more

Rated 5 out of 5 stars

I just completed my first transaction with myGemma and it was a wonderful experience. From beginning to end Emre was amazing. The process itself was smooth, timely and very efficient. I will most defi... See more

Rated 5 out of 5 stars

I’m extremely pleased and impressed with my Gemma. Their service was super quick and efficient. Their sales associates were very courteous and pleasant. Also, they offered me a great price for the tr... See more

Rated 5 out of 5 stars
Verified

Got my LV Galliera from Gemma and I’m honestly so impressed! The quality is amazing for a secondhand bag, it looks beautiful and well cared for. Super happy with it!

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Company details

  1. #12 of 133 best companies in Jewelry Store
  2. #4 of 11 best companies in Diamond Dealer
  3. #2 of 23 best companies in Handbags Shop
  4. #4 of 68 best companies in Shoe Store
  5. #10 of 44 best companies in Watch Store

About myGemma

Written by the company

myGemma (formerly WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.

Shop designer jewelry, bags and accessories from your favorite brands: Hermès, Chanel, Louis Vuitton, Tiffany & Co., David Yurman, Gucci and much more.

Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned.

Expert Authentication: Our team of in-house experts authenticate each and every piece.

Affordable Luxury: Up to 80% off retail and affordable payment plans.

Iconic Brands: Shop the brands you love, including rare, vintage and hard to find items.

Sell In As Little as 24 Hours: Sell your luxury goods online to the experts.

While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of luxury experts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Everything went so smoothly

Everything went so smoothly selling my handbag to myGemma. They were friendly, quick, and did exactly what they said they were going to do. A very easy process with a great reward!

December 2, 2025
Rated 5 out of 5 stars

Must be good

Must be good, to survive New York City rent. The shop is known to dress Imelda Marco and Mellania Trump, Ivanka Trump Kushner, Eric Trump. Wish them good luck before going bankrupt

December 1, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Excellent experience

I appreciated the prompt and professional communications in connection with selling my items. Overall, it was an easy and reassuring experience. I would definitely work with My Gemma again.

November 26, 2025
Rated 3 out of 5 stars
Verified

Description not accurate

The last couple of times I have purchased expensive handbags the description has been a bit off. The last bag I purchased was listed as “pristine “, the patent leather was sticky. Plus why just post one picture of the purse. Post pictures of the inside, the bottom etc. I’m a bit frustrated. Seems as if quality control has gone down a notch.

November 25, 2025
myGemma logo

Reply from myGemma

Kathy,

Thank you for your feedback. We do appreciate it.

The bag's material is Vernis leather from 2012, and it is not uncommon for there to be a slightly adhesive feel along the material due to aging (as the bag is 14 years old as the description states). Wiping the material with a wet wipe should eradicate some / most of the stickiness.

If you are not satisfied with it, please feel free to initiate a return for a full refund.

As for photos, we post one photo initially, so that our regular customers get to see new arrivals asap and jump on them before they go. We then add the additional photos once they are ready. If an item sells very quickly, then we don't get to upload the additional photos.

You can always contact our support team (contact@myGemma.com) for additional photos of any product, if they are not yet live on site.

We hope you will keep shopping with us and give us another chance!

Many thanks.

myGemma

Rated 5 out of 5 stars
Verified

Great experience selling a Bulgari…

Great experience selling a Bulgari ring-very fast, professional and honest. I’ve had that ring for many years and kept thinking about selling it, but wasn’t sure where to start, they made it simple.

November 16, 2025
Rated 5 out of 5 stars

I had a wonderful experience selling to…

I had a wonderful experience selling to MyGemma. I have sold to other resale sites before (Fashionphile, Rebag, and Vestiare) and this was the most seamless process of any of them. I received quotes back in record time and received payment the same day my bags were received. Mark was a wonderful help and responded very quickly with any questions I had. I will be selling to them exclusively from now on!

November 20, 2025
Unprompted review

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