Alert please: I ordered #58139, but the parcel was never delivered to me.
Their logistics partner still marked it as “Delivered”, even though I received no call, no attempt, and no proof of delivery.
When I asked for an explanation, Ersa Nails instead threatened legal action for “defamation.”
Since then, they have not responded to my email asking why a non-delivered item was marked delivered.
Sharing this so others can be aware before ordering.

Updated experience with Order #58139 after first reply from Ersa Nails:

• I attempted to contact the logistics partner (iMile) using the number and website from tracking details, but the number is unreachable, the website does not accept complaints, and no email ID exists. There is effectively no way to contact them.

• This raises a strong suspicion about the legitimacy of the tracking system, especially when neither the courier nor the seller provides any support. I may be wrong, but the situation is highly concerning.

• Ersa Nails never replied to my email where I reported the false “Delivered” status. They responded only here on TrustPilot after the issue became public, yet still offered no real help.

• They claim the parcel was delivered but have provided no proof: no signature, no delivery photo, no recipient name and no location data.

• In any standard delivery system, the burden of proof lies on the seller or carrier to show that the item was delivered, not on the customer to prove non-delivery. A text status saying “Delivered” is not evidence.

• I have still not received the parcel, no attempt was made and no explanation has been provided.

- And not to forget all of this has happened after you couldn't ensure timed delivery "as per your policy", and now that I am permanently leaving the country tomorrow. 

I was able to find exactly the fragrance that I wanted with the assistance of Donna! She is extremely knowledgeable, helpful and great to work with! 

Exactly as ordered with fast delivery. Very satisfied!

I had a question about sizing and the customer service team got back to me so fast. They even sent pics and advice, which helped a lot. Plus, the nails themselves are gorgeous!

Love the product and the quality. Happy with it

I bought some of the products at the Albuquerque State Fair and I fell in love with them. I used some for my graduation and I was not disappointed! I love these!!!!!!

That you have them in stock! But do wish I could buy just the size I need! 
I feel like I’m wasting a lot of the ones I don’t need.

My nails are always beautiful and the atmosphere is always relaxing and inviting! 

These nails are so beautiful! The application process was so smooth and easy. Will be using again. 

The Mini Mani Set is the cutest idea for a stocking stuffer! I've been a huge fan of O&J for a while, and now that they have Pressies for younger kids, my daughter is equally as obsessed!

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