Neobike Reviews 4

•

3.6

Bicycle Store

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NeoBike Store is a leading Canadian retailer specializing in high-quality electric bikes and scooters for urban commuters, outdoor adventurers, and eco-conscious riders. We proudly serve customers across Canada with fast, reliable shipping and exceptional customer service. At NeoBike, we believe in providing more than just products — we offer a complete riding experience. Our range includes powerful fat-tire e-bikes,mountains e-bikes, compact folding scooters, and everyday electric commuters, all carefully selected for performance, durability, and value. Whether you're looking for an efficient way to get around the city or a fun, eco-friendly weekend ride, we’ve got you covered. Trusted by hundreds of satisfied customers, NeoBike Store is committed to making electric mobility accessible, affordable, and dependable for everyone in Canada.

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3.6

Average

4 reviews

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Replied to 100% of negative reviews

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Nov 25, 2025

I’m the proud owner of an Falcon PRO

I’m the proud owner of an Falcon PRO. Bought it via theyr website and the team were super helpful at every stage. Firstly, I looked high and low and not only did they have stock but they seemed the most trustworthy. And then, when I did contact them I had questions which they answered promptly and were reassuring knowledgeable.THANK YOU !!!!

November 7, 2025

Unprompted review

Reply from Neobike

Dec 1, 2025

Thank you for your feedback! We’re glad to hear you had a good experience with us. Enjoy the rides! 🙌

Oct 15, 2025

Verified

Ordered my scooter on Monday

Ordered my scooter on Monday, got it Wednesday. Can't ask for more than that.

September 29, 2025

Reply from Neobike

Dec 1, 2025

Thank you for choosing us! Happy to hear it arrived so fast — enjoy the rides!

Sep 9, 2025

Verified

Delivery time was a little bit longer…

Delivery time was a little bit longer than usual 🙄Communication is not very good after me, had to wait more than 12h for an email reply.The goods are relative not bad.

September 8, 2025

Reply from Neobike

Oct 3, 2025

Hello, thank you for your feedback. We can see that your order was delivered within 8 days. As mentioned on our website, delivery may take up to 14 days depending on the area, so your package arrived well within the timeframe.

Please note that emails are usually replied to within 24 hours, and we are doing our best to support all our customers as quickly as possible. We truly appreciate your patience and understanding.

Thank you for choosing us!

Aug 18, 2025

Verified

Payed in full no discount slow delivery

August 6, 2025

Reply from Neobike

Aug 19, 2025

Hello dear customer,

After checking your tracking information, we can confirm that your item was delivered within 6 days of purchase. As stated on our website, delivery may take up to 15 days, so this shipping time is absolutely normal for your area.

Regarding the discount, please note that you simply need to add the code displayed on our welcome pop-up at the checkout page — there is no hidden information.

We sincerely apologize for any inconvenience caused, and if you need any further assistance, please don’t hesitate to contact our dedicated support team.

Best regards,
The Neobike Team

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