Newair Reviews 4,298

Fern responded to my email very promptly and asked me to send two photos of the temp control and the model number. After sending them he responded quickly and suggested I check to see if the temp was... See more

Hilary, the Newair Rep, walked me thru the steps needed to get a wine cooler operating correctly. She explained why it was leaking and how to stop this. She requested photos of the cooler... See more

Ionie was very professional in obtaining the refrigerator after many attempts to get the tray & new door.She knew what to do & who to contact.

I had purchased a wine cooler from Newair last year and it recently stopped cooling, luckily it was under warranty and I contacted customer support and spoke with Hilary. Hilary was extremely friendly... See more

The representative once we made contact stayed engaged through the entire process. Provided complete clear messages to ensure we knew our status for our defective device. As for calling into the 855... See more

Ionie was very helpful and efficient. She listened and showed true concern in resolving my issue. She thoroughly answered any questions I had and made sure the problem was resolved. Great customer... See more

My first interaction resulted in wrong order-my fault. But I got no response from first CS rep who helped me... emails and voicemails when on hold for long time. Today I called first thing and Ioni... See more

Fern made our experience seamless! We had a slight hiccup with our machine and he remedied it in under 24 hours! Absolutely wonderful customer service, and that's not always the case in 2025. But we a... See more

We purchased the Newair indoor/outdoor under the counter refrigerator through Home Depot. We picked up the item on October 3rd. We waited one day before setting up the unit. Quickly apparent the un... See more

Purchased a 126 beverage cooler, and there was a part included in the box that wasn’t identified in the instructions. I looked online but still couldn’t find not find the part. I contacted Newair cust... See more

Ms. Laurellee Ashly Stuart helped me resolve my issues in a timely and friendly manner. I appreciate the help she has provided me and would recommend Newair, although I purchased from a third party (t... See more

Chat quick and responsive. Fern helped me determine the problem with my Newair wine cooler and sent me information on ordering the part.

We bought a relatively economical wine fridge from Newair to fit in space formerly occupied by an ice maker. It has been working flawless, but a minor display issue had us concerned. One email to Newa... See more

Ordered a beautiful 500-count electric humidor from Newair. Sadly the unit is defective. I contacted customer support and was promptly assisted by Fern who after a few email exchanges arranged for a r... See more

Initial problem was an inoperative unit. After that was established on a previous call, I was told a new one would be sent amd were on order but none were currently available. Calling back days la... See more

Laurellee Ashly Stuart used top notch professionalism and lots of patience to guide me through the process. I had trouble sending photos and other correspondence with my new phone and together we mana... See more

Ordered an ice maker through a third party vendor, it did not work. Called Newair directly and spoke with customer service representative Ionie Castro. She was absolutely wonderful. Guided me through... See more

We had purchased a Dual Zone Wine Fridge from one of their retail distributors. Unfortunately, it came damaged. The distributor would only give us a refund - but not another wine fridge. We had just r... See more

Hilary was very responsive and able to get us a solution even after we ran into a couple roadblocks. The level of support makes me comfortable with making future purchases from Newair.

I purchased a Newair 43 bottle, dual-zone wine fridge from Home Depot that had an awful burning electrical or freon odor whenever the door was opened. Laurellee guided me through the process of filing... See more

The representative Laurellee Ashly Stuart really took care of my needs in obtaining a warranty replacement wine fridge. Newair is a company that I will definitely be buying from again in the future.

Hilary was able to find answers to all my questions quickly and was most helpful in finding a solution to the problems I was experiencing with a recent replacement ice maker machine. I am very gratef... See more

My customer service experience with Laurellee from Newair was outstanding! She was extremely helpful by assisting me with a replacement foot for our new NewAir Electric Cigar Humidor Wineador. She has... See more

I was gifted an ice maker for Christmas that I really liked a lot. Unfortunately it failed after about nine months. Customer support was awesome though. After a brief conversation about my situation,... See more

My newair isn’t working properly so I contacted customer service. Hilary helped me out and was so wonderful. I got exactly what I need within 3 emails! Great business.

My ice maker went berserk and exploded out the top like an ice volcano. I contacted Newair to see if anything could be done about the incident since I'd only owned the ice maker for about 5 months. Ch... See more

We had an incredible experience with our Newair ice machine. When we had some problems/questions, we reached out to their customer service for support and won the lottery by getting Fern as our custom... See more

Newair seems to hire the right folks for their customer support team. Anfernee offered phenomenal support. Every step of the way, he was very helpful in helping troubleshoot my problem to a great reso... See more

My customer service agent Ionie was absolutely amazing and professional and courteous. My icemaker that I purchased around Christmas isn’t working the way it’s supposed to. She got a new one ordered f... See more

Customer service was terrific! I received a product that arrived damaged, called Newairs customer service toll free number, and I was immediately coonected to Ionie, the agent, without being placed o... See more

Hillary was most helpful in locating my wine cooler manual and sent me a copy

I bought Newair ice maker less than a year ago and started having problems with it. I called Newair and spoke with Hilary and she got the problem resolved quickly. She was VERY caring and responded to... See more

The reviews I read for the Newair icemaker were mixed. I did not like that the icemaker quit after 6 months use. When I contacted customer service regarding the warranty, Hilary Waight was exceptional... See more

Hilary Waight was very prompt and professional. overall i think it took too long to open and close the issue. i was also very disapointed that i only had the unit 3 months before failure and i had to... See more

What made my experience great was the support I had from Laurellee Ashly Stuart who not only responds right away but provides lots of detail that helped me to not stress or feel overwhelmed. She was p... See more

I made a purchase on Amazon of a Newair ice maker. It just quit and was no longer under the warranty of Amazon so I called the manufacturer. They helped me right away and sent me a new replacement ice... See more

It was a pleasure working with Hiliary. Very polite and timely with her responses. I am glad we were able to get to a solution of a ongoing problem I was having with my ice machine. There was suggesti... See more

I had a problem with my Newair wine fridge. Hilary was my customer support person. Hilary deserves 5 STARS. She provided excellent service from listening to the problem I was having, thorough and time... See more

My interface with your staff was world class Hilary Waight was my primary contact person She was personable and efficient and certainly is a valuable employee in my book Thank you

Hilary made it very easy to get the issue resolved with my ice maker and when she couldn’t offered an easy solution to replace it since it was brand new.

I was so glad I was able to get someone from the company who was aware of my situation. I had a fridge that was having issues and he was able to diagnose the problem right away. Even though i wasn't... See more

Laurellee was very sweet and super helpful. It would be nice if more companies had great employees like Laurellee.

Ionie as always been promt, professional and very helpful she's always been a pleasure to talk to and I cannot recommend this product or especially her customer service anymore her customer service i... See more

Laurelle was very prompt and courteous to work with always knowing what I needed.

Hilary was extremely knowledgeable and helpful in resolving my issue. I also appreciated her timely responses.

Fern provided great customer service and helped out right away. Thanks!

Fern was great. Took care of my issue and was courteous.

Laurellee Ashly Stuart was incredibly helpful. She handled my issue promptly and gently with the utmost care and attention. It felt like she understood me as a person and was able to tailor my experie... See more

The customer service rep that helped me out, Hillary, was either a genius or trained well (or both). Hilary's response each time was usually faster that mine. She asked for a video of my problem, di... See more