NewDay USA Reviews 9,448

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and the excellent service provided. Consumers highlight the positive interactions with various agents, noting their knowledge, professionalism, and dedication to guiding them through every step. People appreciate the ease of the overall process and the clear explanations provided. Many reviewers specifically commend the customer service, emphasizing the responsiveness and willingness to address any questions or concerns. The opinions on payment and contact experiences are mixed, with a high level of disagreement among reviewers. Some customers express satisfaction, while others suggest there is room for improvement in these areas.

Based on these reviews

Rated 5 out of 5 stars
Invited

Everything from the first phone call until the closing was absolutely perfect! Hunter Wells the Loan Officer was well versed, knowledgeable, professional and able to deal with and answer any and all... See more

Rated 5 out of 5 stars
Invited

Dylan was absolutely awesome!!!!! We were about to give up finding a home after viewing several and then reviewing inspection reports. Dylan worked with us seamlessly throughout the entire process a... See more

Rated 5 out of 5 stars

The best experience we have ever had! Lucas Dat Tran was amazing every step of the way. If you ever think of buying or refinancing definitely go with NewDay USA.

Rated 5 out of 5 stars
Invited

Gabrial did a fantastic job with our IRRRL process. He was VERY accessible whenever we needed any information and made the entire process very smooth. He consistently kept us informed and always... See more

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Rated 5 out of 5 stars
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Every step in the Refi process was handled by Zach Greiner. He kept us up to date on all activity. He responded to information requests in minutes. Amazing, professional and simple. Well done!

Rated 5 out of 5 stars
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NewDay Super Team First I would like to thank the team of Brendan Toliver Cavanagh they made the experience & transition to Refinance painless. Brendan was their every step of the way. The commun... See more

Rated 5 out of 5 stars

Our Dear Friend Walter: We can’t begin to thank you enough for your dedication and support during our process. We were dealing with other lenders for three months trying to complete a process that yo... See more

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Rated 5 out of 5 stars
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Our Loan Officer was very friendly and explained all steps required to make our loan easy to understand. He was very informative of what was required from us and explained every process. We are very... See more

Rated 5 out of 5 stars

After being denied a refinance by our own mortgage company we reached out to New Day. Within one day Gabrielle G. contacted us and 4 weeks to the day we closed on our mortgage refinance, giving us t... See more

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Rated 5 out of 5 stars
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Alejandro Vergara Was my loan guy for my refi. He was very pleasant to work with & the entire team made this so very easy for me. I just wish I could have seen a bit better rate but then, our economy... See more

Rated 5 out of 5 stars
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Sean Kelly made this experience incredibly simple, and to be honest, fun! With his expertise, we are able to work smarter with our finance, resulting in a comfort we have not had in a long time.

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Rated 5 out of 5 stars
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Kyle Timothy Caskie is outstanding. This was a trying situation as the owner was in bankruptcy. Kyle was patient, understanding and offered advice when needed. We cannot say enough good things abou... See more

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Rated 4 out of 5 stars
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Everything went pretty smoothly. However, I think new day is charging way too much in fees to refinance. You advertise that you care so much for veterans, yet your fees are atrocious and I honestly d... See more

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Rated 3 out of 5 stars
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I would have appreciated the loan officer to stay in contact with me often in the loan process. And not myself having to call the loan officer to find the status of my loan. I feel I was more proactiv... See more

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Rated 5 out of 5 stars
Invited

The process from beginning to end was very good. Newday USA customer service is phenomenal. They help us veterans out by catering to our needs. All my questions were answered professionally and satisf... See more

Rated 5 out of 5 stars
Invited

Personnel very helpful and answered all my questions.. When they said they would get back to me they did so promptly and courtesly. I like that you notified me when the interest rate on my mortgage we... See more

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Rated 5 out of 5 stars

So far everything has been great and my associate Andrew was super he nor only did his job but he listened to me about my concern and did everything in his power to meet my expectations.

Rated 5 out of 5 stars
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My account manager, Justin Jaffe was on it!! Everything went like clockwork. I got the money I needed for several emergency home repairs as well as paid off my credit card debt

Rated 5 out of 5 stars
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Logan Rumburg did a great job of starting the loan process, and after Logan was promoted and transferred Brandon Leibfred seamlessly picked up the process until completed. Everything was clearly expl... See more

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Rated 5 out of 5 stars
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The process was very smooth. Mr. Johnecheck made everything simple and efficient. I appreciate all of his assistance, especially his extra help dealing with some of my creditors. He took the time to c... See more

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Rated 5 out of 5 stars
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I had Daniel Hargadon as our advisor and he answered every question that my wife and I had. Daniel also kept me in the loop about everything that was happening. I could call Daniel at any time day or... See more

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Rated 3 out of 5 stars
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My husband and I have been with new day for a few years now. Gotten lately or every time I try to get in and pay my mortgage their portal says it’s not correct information. They want you to change you... See more

Company replied

Rated 5 out of 5 stars

My experience in working with New Day USA was exceptional. The account manager we worked with was top notch, very responsive to our questions and needs. She was a great asset to us in our journey t... See more

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Rated 5 out of 5 stars

Our experience started with another company which was a complete disappointment. So we thought we should take up the tv commercials for New Day USA and see just how much they want to serve a vet... See more

Company replied

Rated 5 out of 5 stars

Worked with Nesar Nevado on my VA Refinance mortgage. Everything went perfect and smooth. I was kept informed every step of the way with explanations and expectations. This is my 2nd time working with... See more

Company replied

Rated 5 out of 5 stars
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We love working with New Day. They always go above and beyond to ensure that you have an easy transition throughout he whole process of refinancing your home. I wouldn’t recommend anyone other than Ne... See more

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Rated 5 out of 5 stars
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It’s has always been an absolute pleasure working with the folks at NewDay USA…they are always there to help and assist you with any of your needs…Thanks NewDay Team! R, Warrant (Retired)

Company replied

Rated 4 out of 5 stars
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The entire experience was very smooth and professional. I would say that if I was going to pay off my creditors directly, then it would have been easier for me to receive the funds directly rather tha... See more

Company replied

Rated 5 out of 5 stars
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Responsive to our needs, went above and beyond to make things work for us. Gave us clear, direct instructions, guiding us through the process. Helped us when others declined. Great company to work wit... See more

Company replied

Rated 5 out of 5 stars

Purchasing a home and taking out a loan for the first time in 44 years is a scary proposition. A friend recommended NewDayUSA and she was correct in the statement "easy to work with and helpful every... See more

Company replied

Rated 4 out of 5 stars
Invited

Only problem I had was I was told I would not have mortgage payment until January. So oct payment t wasmade I only got one month no payment instead oof two

Company replied

Rated 5 out of 5 stars
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My experience was good. The gentleman that worked with me was on point. He stayed in touch with me and I could reach him when needed and he worked very patiently with my wife and I. NewDay USA is a gr... See more

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Rated 5 out of 5 stars
Invited

New Day USA is great to work with. I asked when we could refinance at a lower interest rate and you jumped on it to do that for us. You make the process painless. Tom Costanzo made it easy. He exp... See more

Company replied

Rated 5 out of 5 stars

Joseph Coleman, thank you so much in helping us through this mortgage refinance . Your experience, thoroughness and patience helped make this a positive and pleasant experience. Your Sincerity and p... See more

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Rated 5 out of 5 stars
Invited

The entire refinance went smooth from start to finish. I always knew where we were at in the process

Rated 5 out of 5 stars
Invited

My agent was Ian Russo, and he was excellent! He was so professional and knowledgeable! He worked with me to get me exactly what I needed!! He went above and beyond! I’m so happy to be with New Day! A... See more

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Rated 5 out of 5 stars
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Everyone with NewDay USA was kind and professional. As such, we lowered our monthly mortgage by $427.00!

Rated 5 out of 5 stars
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Mr. Cavanaugh expressed very much care and concern about my situation. Any problems arose , he worked diligently to fix them. Most of all, when he said something was going to happen, he kept his wor... See more

Company replied

Rated 5 out of 5 stars
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Thank you so very much for our Benjamin Taylor for all your help making sure everything was working out for us

Rated 5 out of 5 stars
Invited

My Mortgage specialist was very professional and kept me in the loop every week. He was also very personable and friendly,

Company replied

Rated 5 out of 5 stars
Invited

Great customer service. Fast and easy. Alejandro was very efficient and kept us informed throughout the process.

Rated 5 out of 5 stars
Invited

Brandon with NewDay USA is the most professional, personable and courteous loan officer I’ve ever encountered!

Rated 5 out of 5 stars
Invited

James Murphy is very helpful and knowledgeable and very easy to work with.

Rated 5 out of 5 stars
Invited

Great people, glad they watching my house, in updates of lower prices very great full

Rated 5 out of 5 stars
Invited

Process. Was extremely easy and had a a great loan officer. Cole

Rated 5 out of 5 stars

I was contacted by Alexander Perez 2 months ago, even though I had told him he could do nothing for me, he was very persistent. He did end up helping me in several different ways. I am so very gratefu... See more

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Company details

  1. #18 of 26 best companies in Mortgage Lender
  2. #56 of 110 best companies in Financial Institution
  3. #6 of 9 best companies in Mortgage Broker
  4. #140 of 254 best companies in Non-Bank Financial Service

About NewDay USA

Written by the company

NewDay USA Logo
Get Started
855-630-9112

America's Mortgage Company for Veterans

NewDay USA is a nationwide VA mortgage lender focused on helping active military personnel, veterans and their families achieve their financial and housing goals.

The company employs best practices in mortgage lending and career growth for mortgage professionals. Consistent with its mission, NewDay is a philanthropic partner of numerous organizations focused on assisting military veterans and their families in need.

NewDay USA is a registered trade name of New Day Financial, LLC. New Day Financial's NMLS Identifier is #1043. Additional licensing information is available at https://www.newdayusa.com/licensing


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

Dylan was absolutely awesome!!!!

Dylan was absolutely awesome!!!!! We were about to give up finding a home after viewing several and then reviewing inspection reports. Dylan worked with us seamlessly throughout the entire process and continually kept us updated on progression updates and required documents needed to insure continuity.
Thank you so much and very special thanks to Dylan and his team of dedicated peers!!

December 5, 2025
Rated 5 out of 5 stars
Invited

Well done New Day…well done!

Everything from the first phone call until the closing was absolutely perfect! Hunter Wells the Loan Officer was well versed, knowledgeable, professional and able to deal with and answer any and all questions or issues as they arised. We couldn’t have asked for an easier process. Well done New Day…well done!

December 1, 2025
Rated 2 out of 5 stars
Invited

It was a nightmare I will be getting…

It was a nightmare I will be getting Intouch with the VA also

December 1, 2025
NewDay USA logo

Reply from NewDay USA

Thank you for allowing us the opportunity to serve you and your family with your financial needs. We appreciate your feedback and regret that your experience with us did not meet your expectations, and we would welcome the opportunity to discuss your experience in more detail. A representative will be contacting you to discuss your concerns. Should you have any questions in the interim, please feel free to contact us at customerservice@newdayusa.com.

Rated 5 out of 5 stars
Invited

Satisfied.

The process from beginning to end was very good. Newday USA customer service is phenomenal. They help us veterans out by catering to our needs. All my questions were answered professionally and satisfactorily.

December 1, 2025
Rated 5 out of 5 stars
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NewDay Super Team

NewDay Super Team

First I would like to thank the team of
Brendan Toliver Cavanagh they made the experience & transition to Refinance painless. Brendan was their every step of the way. The communication with him made it very easy. He was very professional leading the way.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Process

Process. Was extremely easy and had a a great loan officer. Cole

December 1, 2025
Rated 5 out of 5 stars
Invited

Our Loan Officer was very friendly and…

Our Loan Officer was very friendly and explained all steps required to make our loan easy to understand. He was very informative of what was required from us and explained every process. We are very happy to have him as our representative.

November 24, 2025
Rated 3 out of 5 stars
Invited

Needing improvement

I would have appreciated the loan officer to stay in contact with me often in the loan process. And not myself having to call the loan officer to find the status of my loan. I feel I was more proactive in my loan process then my loan officer.

October 16, 2025
NewDay USA logo

Reply from NewDay USA

Thank you for allowing us the opportunity to serve you and your family with your financial needs. We appreciate your feedback and regret that your experience with us did not meet your expectations, and we would welcome the opportunity to discuss your experience in more detail. A representative will be contacting you to discuss your concerns. Should you have any questions in the interim, please feel free to contact us at customerservice@newdayusa.com.

Rated 5 out of 5 stars
Invited

Like clockwork!

My account manager, Justin Jaffe was on it!!
Everything went like clockwork. I got the money I needed for several emergency home repairs as well as paid off my credit card debt

November 24, 2025

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