Norse Organics Reviews 2,453

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the effectiveness and quality of the products, particularly highlighting their positive impact on acne and skin redness. Consumers have reported visible improvements in their skin's condition, often within a short period, and appreciate the gentle, organic nature of the formulations. People also value how easy the products are to incorporate into their daily routines. The company's customer service receives exceptional accolades. Reviewers consistently mention the promptness, kindness, and helpfulness of the support team, with specific praise for individual representatives. Consumers appreciate the personalized attention and quick resolutions to their inquiries, further enhancing their overall satisfaction with the brand.

Based on these reviews

Rated 5 out of 5 stars

These products have worked to decrease redness, breakouts and improve texture of my pre-teen daughter’s skin. We also love receiving the emails on how to make lifestyle changes to support better looki... See more

Rated 5 out of 5 stars

Norse Organics has been an amazing company to interact with and my teen daughter LOVES the products. Her skin is clearer and taking them on the go is super easy. Customer service is exceptional, they... See more

Rated 5 out of 5 stars

I requested a refund after forgetting to stop an automatic re-order. I received a quick, personalized response with clear and hassle free directions on how to send back the item free of charge. I rece... See more

Rated 5 out of 5 stars

The Customer support, Sharon C. Was amazing! Had hesitation to put through an order as shipping was charged despite receiving free shipping. Sharon gave assurance that it will be reversed once the ord... See more

Rated 5 out of 5 stars

Norse Organics's balms have calmed and stabilized my skin, reducing acne significantly. The application routine is simple and easy to maintain and doesn't stain clothing, unlike other products I'v... See more

Rated 5 out of 5 stars

I initially tried the muscle and joint builder balm due to very painful tendonitis I had for over a year. The first time I used this balm, my pain disappeared. I can't say enough about the product a... See more

Rated 5 out of 5 stars

For those who have acne issues especially teenagers, I just want to let you know that I was skeptical of the product at first but we wanted to rule out oral medication like Acutane because of the side... See more

Rated 5 out of 5 stars

Erikah was amazing, as she promptly responded to my request and went above and beyond re: my customer service expectations. This is yet another reason why Norse Organics should be a place to check ou... See more

Rated 5 out of 5 stars

Great products and clear communication throughout - from the moment I ordered until I received the package. The instructions provided on how to use the products from Daniel and the after sales support... See more

Rated 5 out of 5 stars

I haven't bought anything from Norse Organics yet, but I have had a lot of e-mail conversations with them (Erikah) as I had a lot of questions, and she answered them all in a lot of detail and has bee... See more

Rated 5 out of 5 stars

My 12 tear old son had been using the wrong product for his skin, and he developed a rash and small pimples all over his forehead. As soon he started using the Norse Organics line (night, day, and scr... See more

Rated 5 out of 5 stars

I hardly ever write reviews, but the way the customer service of Norse Organics handled my request was truly exceptional. I would like to thank Sharon C. in particular for her immediate reaction t... See more

Rated 5 out of 5 stars

Viewed on Instagram and was curious and hopeful that their anti acne products would help my son better than the chemical products he was using. He is using creams and scrub just for two weeks now but... See more

Rated 5 out of 5 stars

Outstanding customer service! My teenage son has experienced major improvement in his skin since using this product. At first I was wary because it seemed too good to be true but it does in fact work... See more

Rated 5 out of 5 stars

We have already used norse products for my 20 year old sons acne which worked so well. I placed another order for the acne and redness ritual and added the new product scar healer and preventer. Forgo... See more

Rated 5 out of 5 stars

Wow! What a great company!!! We are still deciding if this works for my 3 teenagers. But I haven’t given up! Anything natural is worth a shot!! They are super responsive and quick to help!! Thank you... See more

Rated 5 out of 5 stars

Clear skin for my athletic 14 year old daughter after a few weeks. She had constant breakouts especially along her hairline from sweat and it tanked her confidence. It took about 3 week for the scars... See more

Rated 5 out of 5 stars

My teenage daughter has only used the product a few days and we have all already noticed a major difference. I was skeptical at first, but this seems like the first thing that has actually helped heal... See more

Rated 5 out of 5 stars

Norse Organic not only sells quality products, they also have quality customer service. I had an issue while checking out on their website. I figured I’d send their customer service a note. Surprising... See more

Rated 5 out of 5 stars

Fast shipping all the way to NZ, good communication. One adult with bad acne is loving the acne balm has hugely reduced year old acne scarring much faster than any previous product. Enjoying scrub and... See more

Rated 5 out of 5 stars

I ordered Norse products recently. I contacted customer service because I mistakingly duplicated my order. They were extremely responsive and friendly, and the return process was simple. I would order... See more

Rated 5 out of 5 stars

When I reached out to Norse Organics' Customer Service, I was pleasantly surprised how prompt, kind, and helpful they were. Erikah was quick to respond to my questions and made me feel like she was lo... See more

Rated 5 out of 5 stars

Norse has been the best thing for my skin! I have struggled with acne since i was a teenager, eventually going on accutane and had a hard time figuring out what was best for my skin once i was off of... See more

Rated 4 out of 5 stars

Original review :These products do not work for my daughter and I do not want to order more but I have been signed up for a subscription I can’t cancel. Updated: I emailed Norse and they agreed to c... See more

Company replied

Rated 5 out of 5 stars

Placed an order with this company for some balms. Didn’t realise that I had signed up for a subscription, until they had sent the products out. The customer service was excellent and the support to s... See more

Rated 5 out of 5 stars

I’ve been using these products for a few months and have been very pleased with it helping calm and lessen my struggle with hormonal cystic acne. On my 3rd order I was charged additional fees on deliv... See more

Rated 5 out of 5 stars

We are new to Norse organics so I can’t vouch for the product just yet (though we think we are already seeing a bit of improvement) but my son has been using the acne protocol for a couple weeks now.... See more

Rated 5 out of 5 stars

I can feel that my skin gets better every day, and I am excited for the healing!! The support team has been very helpful with helping me. They responded very quickly and satisfied my needs. Big thank... See more

Rated 5 out of 5 stars

Best customer service, hands down. I emailed customer service and had a response and a resolution within hours. Not only is this product the only one that has ever worked for my son’s acne, their at... See more

Rated 5 out of 5 stars

My son was very happy with the products (acne killer trio) and the speed at which they arrived. I had a wonderful experience communicating with customer service. They were quick to respond and help... See more

Rated 5 out of 5 stars

I truly love how natural the ingredients in this product are. My sensitive skin didn’t quite work well with this but the customer service was amazing and got back to me immediately and effectively.

Rated 5 out of 5 stars

My daughter has severe acne and redness, so its only 4 weeks in and starting to see improvement. Just ordered the scar and redness. Also ordered ance redness for other daughter 6 in 1 and scrub. Ty... See more

Rated 5 out of 5 stars

I got this for my 14 year old to try out but I use it too! She has been using it for just over a week and her redness and pimples have been getting so much better and I've seen her picking less. I dec... See more

Rated 5 out of 5 stars

Super helpful and sweet service! This company’s products are not only the best but so is the customer service! :)

Rated 5 out of 5 stars

My friend recommended the products to my 13-year-old boy. We like them as they are mild, organic, fragrance-free, but effective.

Rated 4 out of 5 stars

Despite my order getting lost in transit, I cannot fault their customer service. Very quick responses and a full refund provided promptly.

Rated 5 out of 5 stars

My daughter’s skins has improved dramatically since using these products. I wish I found this before so many trips to and copays to the dermatologist!

Rated 5 out of 5 stars

So quick to respond, diligent and kind!!! I love the products and the and the customer service makes the customer experience stress free, 10/10!!!

Rated 4 out of 5 stars

I like the routine so far. Trying to be reaL careful about the scrub not getting wet. Everything else is real easy. Skin is slowly making improvements. Getting excited!!

Rated 5 out of 5 stars

I can’t thank Sharon enough for the amazing support she gave me. Took care of my refund asap with no questions. Thanks again Sharon!!!! 5-stars n then sum!!!

Rated 5 out of 5 stars

I purchased the acne products for my daughter and they have worked magic on her skin. I wish I would have taken some pictures of before and after. I decided to get some products for myself. I’m excite... See more

Rated 5 out of 5 stars

My 13YO with acne prone skin has seen a lot of improvement with the day and night salve. The acne heals and fades noticably faster.

Rated 5 out of 5 stars

My daughter’s acne has almost completely cleared up. Nothing worked for her in the past. So glad we found your products!!

Rated 5 out of 5 stars

The service was really fast, and they were able to deal with my question exactly how I was hoping. Thanks again!

Rated 5 out of 5 stars

Although the product wasn’t a great fit for my daughter’s skin, we love that it is all natural and the thing we really love is Norse Organics customer service! They truly go above and beyond for their... See more

Rated 5 out of 5 stars

Love these products! Cleared up my acne within a few short weeks when nothing else worked! The products are so easy to use, it’s uncomplicated and a little really does go along way which makes it reas... See more

Rated 5 out of 5 stars

I love good clean products! I love the way the products feel and smell. Customer service is exceptional! Erikah was so helpful and has amazing, friendly correspondence. Thank you!!!

We perform checks on reviews


Company details

  1. Cosmetics Store

Written by the company

Norse Organics is an ultra-performance skincare brand using Arctic plants and beeswax to improve the skin of 100,000+ customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically takes over 1 month to reply


Rated 4 out of 5 stars

Excellent customer service

Unfortunately, Norse did not work for my daughter, but I cannot fault the customer service. I emailed early in our journey and received communication back within 24 hours every time. I was given support early on how to obtain a full refund for the program. I received the refund less than 24 hours from submitting the request. I wish I could offer 5 stars - I definitely would have done if the program worked for us. There is honestly nothing to lose by giving the program a go - if you are like us, part of the minority that do not find success with the program, you will be refunded quickly.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been on the hunt for skin care…

I’ve been on the hunt for skin care that was focusing on acne in a cleaner way that was also easy to travel with in my deployment and I think I finally found it , the team is so attentive and supportive love the products so far and I hope they keep creating amazing products like this

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

This product works!

My daughter had been trying the conventional antibiotic creams and face washes for a number of years on her cystic acne with very mixed results and it wasn't getting better. We tried Norse Organics for the recommended 3 weeks and her face has never looked better! Just in time for her formal! Thank you Norse Organics this product really works!

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

I have written email for some support…

I have written email for some support on Saturday morning and didn’t expect any response till Monday to be honest, but to my surprise my issue was dealt with immediately and fixed the same date with an excellent customer service!

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Shipping Address correction

I had written my shipping address incorrectly. Erikah in Customer Service responded first thing and got it sorted out before it shipped. I was impressed with the quick and kind response from the Norse team! Looking forward to having my teen try out the product.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Responsive customer service!

I ordered Norse products recently. I contacted customer service because I mistakingly duplicated my order. They were extremely responsive and friendly, and the return process was simple. I would order from this company again!

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

The Customer support

The Customer support, Sharon C. Was amazing! Had hesitation to put through an order as shipping was charged despite receiving free shipping. Sharon gave assurance that it will be reversed once the order is put through. Before I could let her know my order number, I received the refund notification. One of the best customer support I’ve experienced! 👍🏻👍🏻

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Superior pain relief!

I initially tried the muscle and joint builder balm due to very painful tendonitis I had for over a year. The first time I used this balm, my pain disappeared. I can't say enough about the product and I tell everyone I know who has any pain about the relief I received from it. The customer service is amazing if you have any questions. Love this stuff!!!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great products and clear communication…

Great products and clear communication throughout - from the moment I ordered until I received the package. The instructions provided on how to use the products from Daniel and the after sales support from Sharon were great!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Deep-healing, acne-removing, easy-to-apply balms

Norse Organics's balms have calmed and stabilized my skin, reducing acne significantly. The application routine is simple and easy to maintain and doesn't stain clothing, unlike other products I've tried. The 6-in-1 balm doubles as a wound-healing ointment for cuts and scrapes as well.

My customer support experience has been equally impressive. Erikah from customer support resolved my issue within hours. Her proactive communication and well-written emails impressed me.

Give Norse Organics a try!

December 4, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look