North Country Fire Reviews 1,801

Had an issue with our 1-year old fireplace and Dean was great in getting us back on track and diagnosing what part was needed. Tatiana was quick and efficient in getting us the new part, and then Dean... See more

Dean Allen was my customer support tech to assist me with my fireplace. Dean was very knowledgeable and helpful and I felt he went above and beyond what anyone else would have done. He seemed to be ha... See more

My gas fireplace stopped working just as the temperatures started to fall. After unsuccessfully trying to fix it myself, I called North Country Fire technical support. I had the pleasure of speaking w... See more

The product support is excellent. I'm a homeowner and received exceptional advice from Dean Allen, especially. He really helped me get everything set up. Definitely would buy again from North Count... See more

I have ordered from North Country Fire a number of times with no issue at all. Unfortunately, this time my igniter was not cooperating with me on lighting my fireplace. I was able to talk and work wit... See more

I ordered a part for my blower unit and was wondering when I was gonna receive it, Chelsea who works for north country fire contacted me and stayed on my order till it was delivered to my door, and ga... See more

Thank you Dean for your assistance in helping me start my fireplace! Your patience and knowledge on troubleshooting throughout our 90 minute phone call is commendable!! My family and I will surely e... See more

I had several questions before making this fireplace purchase , James answered all my questions. He was very helpful and knowledgeable. Excellent company to deal with.

My fireplace remote wasn't working so I emailed North Country to see if someone could help me. Deam, emailed me back in a very timely manor and we got right to it! Through process of elimination we wo... See more

Steven was so patient in answering all my questions and providing me with multiple quotes for options of fireplaces that would best fit my space. Great experience so far.

James was so very helpful with prompt attention and service. We had started with a purchase from a local dealer but it was clear we were getting better service from James so we dropped the local store... See more

Thank you, Dean! This guy was absolutely brilliant with solving my troubleshooting woes. He painstakingly went thru different wires and explained to me, a complete novice, what could be wrong given th... See more

My team and I had a great experience working with Dean at North Country Fire. He was helpful, professional, and made sure my issue was resolved quickly. The interaction was smooth and stress-free, and... See more

The technical support is excellent. Dean was the technician in charge. He patiently guides you through each step. I'm very grateful to him.

This is our 3rd fireplace purchase over the years. We were missing the heat shield on this last purchase and they immediately sent one out. The customer service is outstanding! Chelsea answered any an... See more

James was exceptional to work with throughout the entire ordering process. He carefully listened to my needs and provided tailored options that were a perfect fit. He was also highly responsive, answe... See more

I called the number on the North Country Fire website because I had questions about a fireplace I was interested in purchasing. Ryan was amazingly helpful and really helped me figure out what I needed... See more

Steve took the time to answer all my questions and responded so quickly to emails. I would highly recommended him for help in finding the perfect fireplace!

I bought the fireplace from this company and from installation to get it running to tune up, always got help just by a phone call away. I don’t see this kind of exellent support these days from other... See more

Great service. Knowledgeable and friendly! Steve was extremely helpful in the sales and Dean went above and beyond with some questions I had about framing and installation. I just placed the order an... See more

My contact was with James, he made the whole process as seamless as possible. Delivery was on time. I inspected items, there does not seem to be any damage to merchandise. However, the unit will not b... See more

Ryan was an absolute pleasure to work with! I was on a mission when I called because I needed to get a fireplace ordered today. He pointed me to exactly what I was looking for and answered my question... See more

Ryan was very knowledgable and helpful plus patient with all my questions. We must have had over a dozen emails back and forth over a 2-3 week period. He always replied promptly and there was never... See more

James was outstanding. He checked back in with me a few days after our first conversation to let me know he was ready to help when we were ready to order. A few weeks later I reached back out and he g... See more

I'm contractor and always Sugest my customers to buy fireplace from north country because I know they will have great experience. Specifically Dean is one of the best representative I meet on my bus... See more

James was extremely patient and helpful! He really helped me figure out what I needed and again his support was exemplary. Thank North Country Fire for everything!

Ryan at North Country Fire was extremely helpful and knowledgeable about the product. I was able to text a picture of my existing equipment and he knew exactly what I was describing. Ryan never made m... See more

Dean at North Country Fireplace did an excellent job helping me with my Napoleon Fireplace I purchased from them. Thank you! Chris

We did a phone consultation with Dean to help us install a Napoleon propane fireplace. Dean was knowledgeable of the product and very familiar with the installation manual. He was a good communicator.... See more

Great support experience with help repairing my fireplace! Dean was a pleasure to work with, and respectful of the work that I had done to troubleshoot before asking for help. He also offered some hel... See more

north country fire has been great. Super knowledgeable and patient staff guiding me through fireplace options, with really fast and clear communication.

James was awesome to work with, very knowledgeable and great prices,I will definitely recommend them

Ryan was awesome. Talk me through a few steps isolated the problem would highly recommend north country fire.🔥

Great customer service. James took the time to explain to me the pros/cons of the two stoves I was considering to buy. He also provided very quick replies to questions in several emails I sent to him... See more

Steve was awesome, polite and efficient. As always it’s great dealing with you

Dean was the absolute best! He explained the issue and even sent me a diagram to follow. I can't thank him enough for his patience and determination in helping me figure it out.

My fireplace was not lighting off. I emailed Dean and got an immediate response, with some possible ideas. It turned out to be a simple issue, but was very impressed with the quick response. Thanks... See more

Good service fast delivery unit ok some damage will have to repair

James was knowledgeable and very patient as I change the order multiple times. Fair prices and had everything in stock. Excellent.

I received outstanding technical support from a true expert. With immense patience, he guided me through a complex wiring issue, explaining each step in a way a novice could understand. Using the info... See more

Dean's support was top notch. His approach was thorough and he took the time to both answer my questions and also show me in the manuals.

Ryan was excellent help and helped me with right solution for all three fireplaces. Thank you.

Thank you Dean for helping me figure out what I was doing wrong with my brick layout.

Dean was awesome and went above and beyond to help us find the part we need.

Staff were very helpful and knowledgeable.

All is very helpful. Excellent service.