Verified
Customer service was fast replacing the air pump. However, this mattress was only 2 years old. The first few months after getting, the air bladder needed replacement because it was not holding air.... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
We love the bed, each of us can have the "comfort" level that we want. Raising the level is also very quiet, unlike others we have tried. I would say the only issue is we weren't kept informed when... See more
Company replied
Verified
I felt the shipping took a bit longer than I expected, but I did get email confirmations. The new pump did not connect with the controller and had to be replaced. The service person I worked with wa... See more
Company replied
Verified
The order was delivered promptly and the salesperson listened carefully and knew just what I needed. We love our Personal Comfort bed and being able fo keep it in good shape with new items while prov... See more
Company replied
Verified
One mattress on our Bed suddenly went flat, i emailed personal comfort to order a replacement , they explained clearly how to troubleshoot and find out if it was the Mattress or Pump, turned out to b... See more
Company replied
Verified
After ordering our Personal Comfort bed and adjustable base, we encountered numerous delivery issues. Only half of the base, then missing parts on the second half. Sheets delivered to incorrect add... See more
Company replied
Verified
Great customer service. Didn’t try to oversell me, just listened to my needs and made baseline recommendations. Russell was fantastic! One of our air bladders was damaged upon delivery and I had a... See more
Company replied
Mattress and air 10+ years o0ld. Had a problem with one of the pressure controllers. Called and got a new one and worked fine. Now, one side is leaking air. The website gave me instructions on how... See more
Company replied
Verified
Personal Comfort really stands behind their warranty. I had an issue with my pump right before the warranty ran out and they sent me a new pump without any issue. Additionally, I really love my Person... See more
Company replied
Verified
I tried calling this morning because I didn't get any reply from an email I sent regarding my order that I received. Their voicemail told me to press one to leave a detailed message but when I did it... See more
Company replied
Verified
First, spoke to a human right away...none of this business of navigating an automated phone system. Second, they recognized me from my phone number which was in the system for the 7 years I have owned... See more
Company replied
Verified
Love this air chamber bed, Not sure why I am now on my 3rd air chamber in approx. 12 years. And I do wish they would have realized that maybe Slipping me a freebie at this point would've been a great... See more
Company replied
Verified
Love the bed. I received the shipment and one of the bases were damaged by the shipping company, I called customer service and they took care of it right away. Thumbs up to customer service and my sal... See more
Company replied
Verified
Edit: Personal Comfort did contact me to help resolve the issue. Still trying to figure out why they are not holding air, but they did kindly refund the cost of last air mattress. This is the third... See more
Company replied
Verified
Quickly sent out a replacement air pump but the bed is still not comfortable. the foam is torn in several places. My bed it causing so much back and hip pain, it is nearly unusable to us!
Company replied
Verified
The customer service that I received was outstanding. I was not able to find my original receipt but the CS representative located my order from 2017 and figured out exactly what I needed to repair my... See more
Company replied
Verified
A human in America answered the phone. Quickly took care of the details for a replacement part. Part was ordered and received in a reasonable time.
Company replied
The customer service I received was outstanding. Even though I couldn’t find my original receipt, the representative located my 2017 order and figured out exactly what I needed to repair my mattress.
Company replied
Verified
I have had this bed for 6 years and love it. One of the blatters started leaking and they warranted it as promised.
Company replied
Verified
My comfort bed developed a leak so it would not hold air. The air mattress was over 10 years old so I was resigned to pay for a new one. I didn't have to pay the full amount as they prorated the cos... See more
Company replied
Verified
Love the bed. I got the bed in a good time frame. The instructions for getting the bed put together should be updated to how the bed is being packaged now but that was minor.
Company replied
Verified
It is very comfortable. I sleep better than on the personal comfort I had before. I would recommend you buy one.
Company replied
Verified
The company was very helpful and stood by their warranty with no hassle and great customer service. These beds are great and affordable. I love these beds!
Company replied
Verified
Friendly service help me figure out why my back was not steam inflated. Had to get a new bladder. Thought the warranty cost would’ve been better.
Company replied
Verified
Needed a new mattress cover and bladders. No issues and shipped fast! Great customer experience
Company replied
Verified
Mattress market is very full and confusing. Nice to have quality and reliable company to help with purchase and decisions.
Company replied
Verified
The website was easy to navigate, information about each product is easy to understand, and the mattress was shipped and delivered quickly.
Company replied
Verified
Bed is wonderful! no pains upon waking up. Customer service is great too!
Company replied
Verified
We had a problem with our mattress.I called the company and explained to the girl what was wrong. She ask a few questions and it was taken care of. Within 3 days we had a new mattress.
Company replied
Verified
Great quality, great warranty. Been sleeping like a baby since day 1 on the new mattress.
Company replied
Verified
No issues with ordering or delivery. It was right on time. It very easy to set up. I am back in.my bed after 5 months on the recliner.
Company replied
Verified
Good customer service gave tips to diagnose problem quick to process order, order received the same week part fit and solved problem very satisfied
Company replied
Verified
Our compressor quit. We ordered on line. They called t9 make sure we had the correct one, refunded $250, and sent it right away
Company replied
Everyone is great and I really appreciate the customer service.
Company replied
Verified
Gave a 50% warranty replacement on 6-year-old parts without any hassles.
Company replied
The customer service I receive was outstanding. I really appreciate it.
Company replied
Verified
The customer service was great and my issue was resolved quickly.
Company replied
Verified
The customer service team is super responsive and willing to help.
Company replied
Verified
Bed is fantastic!! Easy to set up. Mobile app is a little glitchy.
Company replied
Verified
The bed was made and delivered on time. The bed is sooo comfortable. We just love it.
Company replied
Verified
Thoroughness and speed. Thank you very much.
Company replied
Verified
Love the replacement air mattress.
Company replied
Verified
You took care of my issues in a timely manner. Thank you
Company replied
Verified
Great Product and Great Service!
Company replied
Verified
Quick response, great service
Company replied
Verified
Needed a remote for one side of split king. Got it!
Company replied
Verified
Great phone call, he answered all my questions.
Company replied
Verified
Everyone was great.
Company replied
Verified
They handled the problem quickly
Company replied
Verified
Customer Service is incredible. Everything arrived the same day and set up the bed the same day. We are on the 25th night of sleep and have settled in on our sleep numbers. I only wish I would have bo... See more
Company replied
Company details
- #5 of 11 best companies in Mattress Store
- #15 of 40 best companies in Bedroom Furniture Store
Written by the company
At Personal Comfort® Bed we believe that in today's world you should be able to customize your comfort individually. The personalization you find in the Personal Comfort® Bed exceeds that of other adjustable firmness beds offered today. As the exception in the industry, we develop adjustable mattresses with the latest features and benefits other manufactures cannot offer. Due to patent and patent pending technology found in our mattresses you will not find the specific features and benefits we offer anywhere else. Our Personal Comfort® sleep specialists are dedicated to adjusting your sleep experience by improving the way you sleep. Our many years of developing the best possible mattress has given us the confidence to offer industry leading Limited Lifetime Warranty. Our manufacturing company has been manufacturing high quality mattresses since 1973.
Contact info
1250 Saline Street, 64116, North Kansas City, United States
- 1-888-694-4088
- info@personalcomfortbed.com
- personalcomfortbed.com
4.4
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
The customer service I receive was…
The customer service I receive was outstanding. I really appreciate it.
December 3, 2025
Unprompted review
Reply from Personal Comfort
Dear Alexander,
Thank you for your wonderful feedback! We’re so glad to hear that our customer service team provided an outstanding experience. Your appreciation truly means a lot to us. If you ever need anything in the future, we’re always here to help. Thank you for choosing Personal Comfort!
Sincerely,
The Personal Comfort Team
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Everyone is great and I really…
Everyone is great and I really appreciate the customer service.
November 24, 2025
Unprompted review
Reply from Personal Comfort
Dear Andrew,
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a great experience with our team. Providing helpful, friendly customer service is one of our top priorities, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Personal Comfort!
Sincerely,
The Personal Comfort Team
Verified
We love the bed
We love the bed, each of us can have the "comfort" level that we want. Raising the level is also very quiet, unlike others we have tried. I would say the only issue is we weren't kept informed when the mattresses would arrive, but otherwise, excellent company - very personable. Thank you
November 3, 2025
Reply from Personal Comfort
Dear Frances,
Thank you so much for sharing your experience! We’re delighted to hear that you’re both loving the ability to personalize your comfort levels, and that the quiet operation has been such a positive upgrade compared to other beds you’ve tried. We also appreciate your feedback regarding delivery communication—your insight helps us improve, and we’re always striving to make the entire experience as smooth as the comfort itself. Thank you for your kind words about our team, and for choosing Personal Comfort. Wishing you both many nights of restful sleep!
Sincerely,
The Personal Comfort Team
Verified
Customer Service is incredible
Customer Service is incredible. Everything arrived the same day and set up the bed the same day. We are on the 25th night of sleep and have settled in on our sleep numbers. I only wish I would have bought the adjustable bed frame with all of the bells and whistles.
November 2, 2025
Reply from Personal Comfort
Dear J,
Thank you for the fantastic review! We’re thrilled to hear your delivery and setup went so smoothly and that you’re enjoying your bed as you settle into your perfect sleep numbers. It’s wonderful to know our customer service team made a great impression as well. If you ever decide to upgrade to an adjustable base with all the bells and whistles, we’re here to help make the process easy. Wishing you many more nights of comfortable, restorative sleep!
Sincerely,
The Personal Comfort Team
Verified
Great Product and Great Service! I am 75yrs old and have owned your competition’s bed in the past. The Personal Comfort bed exceeds, in comfort, price and service of Sleep Number!
Great Product and Great Service!
November 3, 2025
Reply from Personal Comfort
Dear Don,
Thank you so much for your wonderful review! We’re truly honored to hear that your Personal Comfort bed has exceeded your expectations—especially compared to your previous experience. Knowing you’re enjoying better comfort, value, and service means a great deal to us. We appreciate you choosing Personal Comfort and are grateful for the trust you’ve placed in our team. Wishing you many more years of restful, rejuvenating sleep!
Sincerely,
The Personal Comfort Team
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Verified
Happy with my purchase…
I felt the shipping took a bit longer than I expected, but I did get email confirmations. The new pump did not connect with the controller and had to be replaced. The service person I worked with was good, polite and the replacement unit was shipped quickly. New unit worked properly. The bed is great, my second from Personal Comfort.
November 3, 2025
Reply from Personal Comfort
Dear RLA,
Thank you for taking the time to share your experience, and for being a returning Personal Comfort customer—we truly appreciate your loyalty. We’re sorry to hear the initial shipping and pump connection caused some inconvenience, but we’re glad our team was able to assist quickly and courteously, and that the replacement unit worked properly. It’s wonderful to know you’re enjoying your bed once again. If you ever need anything in the future, we’re always here to help!
Sincerely,
The Personal Comfort Team
The replacement air mattress I paid $350.00 sprung…
The air mattress I paid $350.00 sprung a leak after 3 months, I informed the company and they apologized and sent me a new one, free of charge. I couldn't argue with that kind of customer service. I installed it the same day it arrived. I pumped it up to the 50# maximum. I used some soapy water to test for leaks around the connections and all looked tight with no leaks. My wife was in the guest bedroom and sat on the air bed and called me, said it feels like it's lost some air. I checked it and it only had 37# of air. I checked the air connections, still no leaks visible. I'm tired of messing with it. What am I to do now?? Personal Comfort reached out to me for more information, I sent them 3 pertinent numbers, we'll see what transpires.
October 6, 2025
Unprompted review
Reply from Personal Comfort
Dear Mike,
Thank you for taking the time to share your feedback. We noticed that your review wasn’t linked to a previous order in our system. To ensure we can properly assist you, could you please provide your order number or the email address used at the time of purchase?
Once we’re able to verify your order, we’ll be happy to follow up and provide any assistance you may need.
Sincerely,
The Personal Comfort Team
Verified
I have had this bed for 6 years and…
I have had this bed for 6 years and love it. One of the blatters started leaking and they warranted it as promised.
October 10, 2025
Reply from Personal Comfort
Dear Jack,
Thank you for sharing your experience! We’re so glad to hear that you’ve loved your Personal Comfort bed for the past six years and that our warranty team was able to assist quickly with your replacement. We appreciate your loyalty and trust — here’s to many more years of great sleep!
Sincerely,
The Personal Comfort Team
Verified
The order was delivered promptly and…
The order was delivered promptly and the salesperson listened carefully and knew just what I needed. We love our Personal Comfort bed and being able fo keep it in good shape with new items while providing great service is a plus.
October 7, 2025
Reply from Personal Comfort
Dear Sharon,
Thank you so much for your kind words! We're thrilled to hear your order arrived quickly and that our team was able to help you find exactly what you needed. It’s wonderful to know you’re enjoying your Personal Comfort bed and keeping it in top shape with our support. We truly appreciate your loyalty and are always here whenever you need us!
Sincerely,
Personal Comfort
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Verified
Reply from Personal Comfort
Dear James,
Thank you for your wonderful feedback! We're so glad to hear you were happy with the thorough and speedy service. We appreciate you choosing Personal Comfort and look forward to helping you again in the future!
Sincerely,
Personal Comfort
Verified
Reply from Personal Comfort
Dear Arnold,
Thank you for your 5-star review! We’re happy to hear you got the remote you needed so quickly. We appreciate you choosing Personal Comfort and are always here to help whenever you need us!
Sincerely,
Personal Comfort
Verified
Incredible service
One mattress on our Bed suddenly went flat, i emailed personal comfort to order a replacement , they explained clearly how to troubleshoot and find out if it was the Mattress or Pump, turned out to be the Mattress. To my surprise, they found the original purchase details, although it was purchased in 2018 it is still under prorated warranty!!! They mailed us a new one straight away.
Honestly, I have never experienced better service. Thank you so much to everyone involved, Personal Comfort are a fantastic company!!
October 1, 2025
Reply from Personal Comfort
Dear Peter,
Thank you so much for your wonderful review! We’re delighted to hear that our team was able to help you troubleshoot the issue and get your replacement mattress sent out quickly. It’s great to know our warranty process exceeded your expectations — we truly take pride in standing behind our products and supporting our customers for years to come. We appreciate your kind words and are grateful to have you as part of the Personal Comfort family!
Sincerely,
Personal Comfort
The customer service I received was…
The customer service I received was outstanding. Even though I couldn’t find my original receipt, the representative located my 2017 order and figured out exactly what I needed to repair my mattress.
September 30, 2025
Unprompted review
Reply from Personal Comfort
Dear Berlinee,
Thank you for your kind words! We’re so glad our customer service team was able to locate your original order and help you get exactly what you needed to repair your mattress. We’re committed to providing exceptional support — even years after your purchase — and we truly appreciate you choosing Personal Comfort!
Sincerely,
Personal Comfort
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Verified
Great customer service
Needed a new mattress cover and bladders. No issues and shipped fast! Great customer experience
September 24, 2025
Reply from Personal Comfort
Dear Talon,
Thank you for sharing your experience! We’re glad our team could help you quickly get the parts you needed. We truly appreciate your loyalty and are happy to know you’re enjoying your Personal Comfort experience!
Sincerely,
The Personal Comfort Team
Verified
Reply from Personal Comfort
Dear Krista,
Thank you for your 5-star review! We’re so happy to hear that our team provided friendly, helpful service and that you’re loving your replacement air mattress. We truly appreciate you choosing Personal Comfort!
Sincerely,
The Personal Comfort Team
Verified
Reply from Personal Comfort
Dear James,
Thank you for the 5-star review! We’re so glad to hear our team was able to resolve your issue quickly. Providing prompt, caring service is something we take pride in, and we’re happy we could make things right for you. Wishing you many more nights of great sleep!
Sincerely,
Personal Comfort
Verified
The customer service team is super…
The customer service team is super responsive and willing to help.
September 18, 2025
Reply from Personal Comfort
Dear Chandler,
Thank you so much for your kind words! We’re thrilled to hear that our customer service team provided a responsive and helpful experience. Delivering excellent support is one of our top priorities, and it’s great to know we met your expectations. We hope you are enjoying your Personal Comfort bed!
Sincerely,
Personal Comfort
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Verified
Over priced
September 18, 2025
Reply from Personal Comfort
Dear Jimmy,
Thank you for sharing your feedback. We’re sorry to hear you feel your mattress didn’t meet your expectations on value. Our goal is always to provide the highest quality sleep experience through advanced adjustable comfort technology and long-lasting materials. We truly appreciate your input and would be happy to review your purchase details to ensure you’re getting the most from your bed. Please don’t hesitate to reach out to our customer care team — we’re here to help.
Sincerely,
Personal Comfort
Verified
Customer Support was excellent.
A human in America answered the phone. Quickly took care of the details for a replacement part. Part was ordered and received in a reasonable time.
September 9, 2025
Reply from Personal Comfort
Dear Marylou,
Thank you for sharing your experience! We're so glad to hear that our U.S.-based support team was able to assist you quickly and efficiently. Providing friendly, knowledgeable service and timely solutions is something we take great pride in. We truly appreciate your kind words and for being part of the Personal Comfort family!
Sincerely,
Personal Comfort
Verified
Persistent customer service.
The customer service that I received was outstanding. I was not able to find my original receipt but the CS representative located my order from 2017 and figured out exactly what I needed to repair my matress.
September 9, 2025
Reply from Personal Comfort
Dear Steven,
Thank you so much for your kind review! We're thrilled to hear that our customer service team was able to track down your order and help you get exactly what you needed. We know how important a good night’s sleep is, and we’re always happy to go the extra mile to make sure our customers are taken care of — even years after their original purchase. We truly appreciate your loyalty and for choosing Personal Comfort!
Sincerely,
Personal Comfort
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