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Plant Addicts Reviews 1,212

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality and overall health of the plants upon arrival. Consumers appreciate the meticulous packaging that ensures plants are well-protected during shipping. The ordering process is described as quick and easy, and the website is user-friendly, offering a wide selection of plants. People highlight the fast delivery service and the excellent condition in which their orders arrive. Reviewers also value the helpful and knowledgeable customer service, with staff readily sharing their expertise on plant care. The consensus is that this business provides exceptional products and support, making it a top choice for plant enthusiasts.

Based on these reviews

Rated 5 out of 5 stars

Great customer service. I bought a Norway spruce as a Christmas gift, for my daughter’s apartment. The plant arrived on time in good conditions. The communication via email was efficient and useful. I... See more

Rated 5 out of 5 stars
Verified

I was checking to see if there was anywhere I could locate a Mr. Poppins Winterberry that would ship now. I am just starting to develope landscaping in a new home and have planted 4 Berry Poppins and... See more

Rated 5 out of 5 stars
Verified

Purchased two Karen Azalea's in mid October. They arrived in excellent condition and plants look very healthy - very large, full and green! Going in the ground tomorrow - hope they bloom in Spring 20... See more

Rated 5 out of 5 stars
Verified

My two plants arrived healthy and well packaged. While the carrier damaged the packaging a bit on both items the plants were secure with no damage. I have mail ordered trees and bushes from four other... See more

Rated 4 out of 5 stars
Verified

You got me with your follow-up email. I hope I am not disappointed. Looking forward to getting this Special plant for my garden.

Rated 5 out of 5 stars
Verified

Honest descriptions for quality plants reasonable prices. Better guarantee than most competitors. Every plant ever ordered was first rate.

Rated 5 out of 5 stars

Mountain laurel ‘tiddlywinks’ arrived on time expected, well packaged to protect from shipping damage. The box took a hit in shipping. It sat in my courtyard for 2 days acclimating itself to our clima... See more

Rated 5 out of 5 stars
Verified

I had questions that were quickly answered in their online chat. The plants arrived as promised 5 days after purchasing. The packaging was perfectly intact and most importantly the plants were very h... See more

Rated 5 out of 5 stars
Verified

I have made several purchases with Plant Addicts and all plants have arrived healthy and well packaged. I trust their judgement on when to ship items due to weather issues. When I see plants I’m searc... See more

Rated 5 out of 5 stars
Verified

This was my first experience with Plant Addicts. I could not be more pleased. Ordering over the phone was very professional in every way. Delivery in 5 days . But, most importantly, the plants... See more

Rated 5 out of 5 stars
Verified

Communication was excellent on delivery - when sent ,where it was , etc. The plants arrived beautiful - the phlox was trimmed to have many stems all green with leaves and if all goes as expected shou... See more

Rated 5 out of 5 stars
Invited

I've used Plant Addicts in the past and they've alwaysbeen great to work with. They have great selection and the customer service department is a pleasure to work with. The only issue i have is with s... See more

Rated 5 out of 5 stars

I am so happy to find PlantAddicts for my garden bed plants. The plants were well packed and healthy. The live chat is also very helpful and friendly. Feel very supportive as a beginning planting for... See more

Rated 5 out of 5 stars
Verified

I've ordered from Rare Roots about 7 times this year and every order has been fantastic. They shipped quickly, were well packaged and arrived healthy. Not just healthy, they have been big with full ro... See more

Rated 5 out of 5 stars
Verified

Communication is a great thing when doing business with companies, Plant addicts keep you up to date on your purchases about when they will ship and when you can expect your plant to arrive

Rated 5 out of 5 stars
Verified

The plants arrived in very nice sturdy boxes. I ordered these in the fall and wasn't expecting much but they arrived in beautiful condition. The leaves were so green and the plants were so full that t... See more

Rated 5 out of 5 stars
Verified

My plant arrived packaged beautifully and in great condition; larger than I thought I would receive for a quart size container. The container itself appeared dried out and was pretty well cracked an... See more

Rated 5 out of 5 stars
Verified

Everything I have received from these folks has arrived promptly and been healthy. Moreover each has been sized as expected for the container size, unlike certain competitors who might sell a 2Q or e... See more

Rated 5 out of 5 stars

Quick easy ordering process and very helpful customer service. I ordered a New Dawn Climbing Rose and 3 Rose Marvel Meadow Sage from them. The Rose was gorgeous and bigger than expected. The Meadow Sa... See more

Rated 5 out of 5 stars

I ordered from Plant Addicts for the first time and am so thrilled with the two gorgeous Dorothy Wycoff Pieris plants I received. They arrived in excellent condition. I also found their customer se... See more

Rated 5 out of 5 stars
Verified

I order tomatoes from this company and they are always healthy and produce well. I have recently ordered bulbs and plants for spring flowers. They arrived quickly and are so healthy. I like how the... See more

Rated 5 out of 5 stars
Invited

Plant Addicts is my personal favorite place to purchase my plants..ect & has a large variety to choose from. Everything I have ever ordered has been beautiful & healthy. Shipping is fast & items ha... See more

Rated 5 out of 5 stars

What a good website to have in your arsenal! I love shopping local nurseries and getting plants from as close to home as possible. However, not all my local places have such a wide and varied selectio... See more

Rated 5 out of 5 stars

I ordered 2 beautiful rose of Sharon shrubs. Both arrived quickly and were in excellent condition. They are now planted and blooming beautifully. I highly recommend Plant Addicts! Their prices are ve... See more

Rated 5 out of 5 stars
Invited

I'm working on a large new bed, and Plant Addicts is so great that I've ordered almost all my plants from them. Time after time, gorgeous plants in great condition, and excellent customer service. Goo... See more

Rated 5 out of 5 stars

I have now ordered numerous plants and bushes from Plant Addicts and have been extremely happy with every one. They arrive healthy and in great shape and ready for planting with the much appreciate... See more

Rated 5 out of 5 stars
Verified

I’m a repeat customer, ordered perennial hibiscus unavailable in my area of Freeport Florida. They are thriving in large ceramic pots and have bloomed all Summer long. I want the same type of perenni... See more

Rated 5 out of 5 stars
Verified

I ordered from Plant Addicts, and everything exceeded my expectations — from the easy, user-friendly ordering process to the moment my plants arrived. They were packaged so carefully and arrived in pe... See more

Rated 5 out of 5 stars

Over the decades of my gardening, I have ordered plants from several different companies. By far, Plant Addicts packages their plants with the most care & in the smartest manner. Nothing is perfect if... See more

Rated 5 out of 5 stars
Verified

Wow, I wish I could give 10 stars! I have never seen mail order plants arrive in such good condition. The packaging is extremely thoughtful with both plant and gardener in mind. My plants looked loved... See more

Rated 5 out of 5 stars
Invited

I have always been able to get answers to my plant questions. I have ordered numerous plants from you (in door and out door) and have had very good success will all

Rated 5 out of 5 stars
Verified

I used to be hesitant about ordering plants or flowers online but I’ve had great success with Plant Addicts. I’ve ordered a small tree, flowers, and most recently tulip bulbs. Everything arrives fresh... See more

Rated 5 out of 5 stars
Verified

All of the plants I purchased from Plant Addicts were of exceptionally good quality and a fair price. I highly recommend purchasing from Plant Addicts. Any issues I had were quickly resolved by cou... See more

Rated 5 out of 5 stars

Plant Addicts!! I had never heard of them, but took a chance and ordered some bushes. Now, I will ALWAYS look to them for my plants. The bushes were beyond my expectations upon arrival: tall, healt... See more

Rated 5 out of 5 stars
Verified

Your trees have all arrived healthy and in great condition. Wonderful customer service and shipping. Thank you for a great product. Very happy customer!

Rated 5 out of 5 stars
Verified

The shrub arrived in perfect condition with well protected packaging & moisture. It’s a very healthy looking plant & was not damaged in transit@ all. The size is as advertised & ready to grow more.

Rated 3 out of 5 stars
Verified

The Beauty of Moscow lilac and hardy purple rhododendron are beautiful plants (for late October, zone 4); were well packaged, smooth delivery process, etc. (I'd rather have been asked to write this... See more

Rated 5 out of 5 stars
Verified

Easy to use web site, great pictures and descriptions on the plants and their care.. My 4’ shrub was very well packaged and came fully intact with moist soil,… the container was in a pull- string,... See more

Rated 5 out of 5 stars
Verified

Awesome selection, easy-to-use website, good communication. I've ordered from Plan Addicts before; the plants arrive in pristine condition, and so far, all have done well.

Rated 4 out of 5 stars
Verified

the sting Arborvitae's came in healthy and well protected. I ordered a #3 pot because that is what was available. I only gave 4 stars because i thought the plants were small for the size of the contai... See more

Rated 5 out of 5 stars
Invited

The merchant promptly notified me when the desired product was back in stock. Ordering and check out were easy. Very reasonable prices.

Rated 5 out of 5 stars
Verified

The plant arrived very healthy and well packed. It is also an acceptable size. The plant soil was very cold and hard when it arrived so I put the plant in a warm light area for a few hours before I... See more

Rated 5 out of 5 stars

Great customer service and healthy, mature plants for the container size, will be back in the Spring!

Rated 5 out of 5 stars
Verified

You had what I wanted and it was easy to check out. I just wish shipping was cheaper. From past experience I know that you ship your plants well protected. They are also nice plants and arrive in good... See more

Rated 5 out of 5 stars
Invited

I ordered a 3 gallon arctic fire dogwood a few weeks ago. It arrived in excellent condition. Not root bound but well rooted and with healthy leaves and a good size. Plant Addicts coordinated getting i... See more

Rated 4 out of 5 stars

Plant Addicts came through with two hard-to-find plants that my local nursery didn't carry. The quality was excellent, shipping was quick, and they arrived in pristine condition. I couldn't be happier... See more

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Company details

  1. #8 of 22 best companies in Garden Center
  2. #4 of 12 best companies in Plant Nursery

About Plant Addicts

Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.

Plant Warranty

Free Best In Class Plant Warranty

Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!

Why Choose Plant Addicts?

  • Check Best in Class Plant Warranty & Guarantee
  • Check Family-Owned Business - Customer Service With A Personal Touch
  • Check Exclusive Plant Varieties You Can't Find Locally
  • Check Free Plant Care Advice

4,000+ Different Nursery Quality Plants Available


Plant Addicts Rewards

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Happy Plant Owners

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 51% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

Knowledgeable

I have always been able to get answers to my plant questions. I have ordered numerous plants from you (in door and out door) and have had very good success will all

November 30, 2025
Rated 2 out of 5 stars
Invited

wouldn't accept my credit card

wouldn't accept my credit card, kept wanting me to confirm my address, then no option for "accept" only edit - then it took me back to the begining again - had to pay with Pay Pal

November 30, 2025
Plant Addicts logo

Reply from Plant Addicts

Hi Patrick,

Thank you for sharing this feedback, and I’m sorry for the frustration you experienced during checkout. Oftentimes, a credit card payment won’t go through because of a small mismatch in the information entered. Even a minor difference in the name, billing address, or zip code can cause the system to repeatedly request confirmation or return you to the beginning.

We’re glad you were able to complete your order using PayPal, but we completely understand how inconvenient this was. If you ever run into an issue like this again, please feel free to reach out—we’re always happy to help troubleshoot and make the process smoother.

Thank you again for letting us know and for shopping with us!

Best regards,
Plant Addicts Team

Rated 3 out of 5 stars
Invited

Identifying what numbers go where and…

Identifying what numbers go where and which is up and which is down.

November 28, 2025
Plant Addicts logo

Reply from Plant Addicts

Hi Cathie,

Thank you for your feedback! We’re sorry to hear you had difficulty identifying the correct placement of the numbers and the orientation of the product. To better understand what happened and provide the right guidance, could you please share a bit more detail about the issue you encountered?

You’re also welcome to reach out to us directly, and we’ll be happy to walk you through it or offer any additional assistance you need.

Thank you again for taking the time to let us know!

Best regards,
Plant Addicts Team

Rated 1 out of 5 stars

I am very dissatisfied with the service…

I am very dissatisfied with the service I received.
I purchase a large pot and then cancelled it quickly.
After waiting over 24 hours I was told the pot was already sent out?? Approximately one week later I received the cancelled pot. I requested return UPS or Fed ex return postage since it was cancelled. They refused and my cost would be more than the value of the product. Therefore I am stock with the product despite being cancelled . I WOULD NOT PURCHASE BECAUSE OF THE POOR RETURN POLICY

November 10, 2025
Unprompted review
Plant Addicts logo

Reply from Plant Addicts

Hi Perry,

Please accept our sincerest apologies for the delay in responding to your feedback.

We are truly sorry for the frustration this situation has caused. We completely understand why this experience felt disappointing, and we appreciate the opportunity to clarify what happened.

As mentioned in our previous email, your order was processed on November 8, 2025, at around 10:00 PM.

To clarify the timeline: your order was already in transit before your cancellation request was received. The order was picked up by the courier on November 11 at 2:06 PM. The offline chat message requesting cancellation was left later that night, around 11:00 PM, outside of our business hours. Because your order had already shipped earlier that afternoon, we were unable to stop or cancel the delivery.

We do our best to ship orders as quickly as possible so customers receive their items promptly.

While we aim to process cancellations whenever possible, once an order has been picked up by the carrier, we’re unable to intercept it.

We also wanted to clarify our Return Policy as it applies to planters.

As outlined on our website, planter returns fall under “Preference Returns.” This applies when the product is not defective, but the customer chooses to return it due to personal preference—such as changing their mind, deciding they no longer want the item, or not liking the product once it arrives.

For Preference Returns, customers are responsible for the cost of shipping the item back to the manufacturer. Since your order was not defective and was delivered as shipped, it falls under this category. This is why we were unable to provide a prepaid return label.

We understand this may not be the outcome you were hoping for, and we are truly sorry for the inconvenience it caused. We appreciate your feedback and will continue reviewing our policies to improve the customer experience wherever possible.

If there’s anything else we can clarify or help with, please let us know.

Thank you,
Plant Addicts Team

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