PuppyPad Reviews 491

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high quality and durability of the puppy pads, noting they are thicker and more absorbent than other brands. Consumers highlight that the pads effectively control odors and stay in place, with some even mentioning their dogs took to them quickly. People also value the reusability and washability of the pads, considering them a cost-effective and environmentally friendly alternative to disposable options. Consumers report mixed experiences regarding orders and customer service. While some reviewers praise the company's responsiveness and helpfulness in resolving issues, others express concerns about recurring shipments and difficulties in canceling subscriptions. Some customers appreciate the company's proactive approach and willingness to go above and beyond to ensure satisfaction.

Based on these reviews

Rated 4 out of 5 stars

I received a phone call for him puppy pad company and they offered to reimburse me 20% of my order until my order came in. He took the time to explain how it works and I appreciate that he took the... See more

Rated 4 out of 5 stars

I am so pleased with my new puppy pads. I have two shih tzus and it’s been so cold and snowy that outside time has been cut short. In the last week that the puppy pads (I have two down) have been in... See more

Rated 4 out of 5 stars

Service was great. When I put the pad down my dog didn’t seem interested in it, but let’s just say the weather has been great so she does go outside. She only uses pads for emergencies. I was starting... See more

Rated 5 out of 5 stars

Excellent product, the pups have used it which is great. Love the fact that they are washable too. What could be better, plus the pups don't rip these to bits. Like they do the ordinary puppy pads. Ex... See more

Rated 5 out of 5 stars

The pads are thick enough to remain stationary as well as absorbent. My pups adapted to using them pretty quickly too, after a little hesitancy at something "new". This works well for pets which rema... See more

Rated 5 out of 5 stars

I have a 3 month old German Shepherd puppy (growing like a weed), and have been using puppypads to help with stopping him from just peeing anywhere (live in an apartment). Consistency is key. He... See more

Rated 5 out of 5 stars

At first my dog was not going on the new pads so I put a disposable pad then he started going on them having the occasional accident now after a month of using the washable pads my dog is using them f... See more

Rated 5 out of 5 stars

The PuppyPads has been an absolute game changer! The absorbency is excellent, they dry quickly, and they control odors better than disposable pads. They're incredibly durable, easy to wash and still... See more

Rated 5 out of 5 stars

Millie is a Yorkie. We discovered that the standard pads still allow moisture to leak to the floor. We are using your puppy pads as the base for the standard pads and it is working very well because... See more

Rated 5 out of 5 stars

Initially the pup didn’t take to the PuppyPads and I wrote to them. After that I followed some of the suggestions, somehow like magic, Obi just started using it as toilet. They work so well and ver... See more

Rated 5 out of 5 stars

I was delighted when my pads arrived. Beautiful design, wonderful grip to them, (cute little paw prints too) so no sliding and risking life and limb!! I have recommended them to friends and family who... See more

Rated 3 out of 5 stars

Love the PuppyPad product, it does everything they say it does. However, somehow without awareness, I apparently signed up to receive laundry detergent sheets on autoship. Company has a phone #, but... See more

Company replied

Rated 5 out of 5 stars

UPDATED REVIEW FROM NOV 2025: Dec 1st—PuppyPad called back and Andrew was so responsive. He was professional and personable throughout our discussion. I am very happy with the company’s response—th... See more

Company replied

Rated 5 out of 5 stars

We received our pads and at the time we had two Dachshunds One always used pads and the other was hit and miss. Of course the dog that used pads always loved puppy pads, unfortunately she passed away... See more

Rated 5 out of 5 stars

I bought my first set of puppy pads last November and I've never had washable pads that lasted all this time and still washes up new . It holds a lot of urine or In my case my German shepherd likes to... See more

Rated 5 out of 5 stars

I haven't use this product yet because my dog came house trained. I will say the company was very good to work with as far as informative information to their product.

Rated 5 out of 5 stars

First, Ellie is trained to go outside; however, lately with my work schedule, I am gone for 11 hours a day some times. Also, last week I was very sick and in the bathroom a lot. There is something a... See more

Rated 5 out of 5 stars

I have an elderly dog who is having incontinence problems. But she goes right to the pads when I can't get to her fast enough. Absolute life saver.

Rated 5 out of 5 stars

This company went over the top in CS. I highly recommend doing business with them as I consider them to be trust worthy and at the top of my list for best companies who care about their customers

Rated 5 out of 5 stars

These pads are very durable and nicely made. Real quality. Our dogs are pretty much trained now, but we are using them on an exit door to help senior dog with an urgency problem. Working very well.... See more

Rated 5 out of 5 stars

Got in touch with this company they replied very quickly to help me with my question about puppy pads detergent sheets very happy with there service

Rated 5 out of 5 stars

I tried another company. When I got them they where thin and I had a hard time making the pups use them, thankfully I only bought 2. When I looked at the ad for better ones these looked promising. Th... See more

Rated 5 out of 5 stars

I was skeptical at first with all the products out there that advertise a product to assist with puppies and older dogs to go on a pad if they are not use to going outside to do their business.... See more

Rated 5 out of 5 stars

What a great company! I placed my order and realized the next day that I had the wrong address for delivery. I reached out to them and they jumped through hoops to get it corrected. And my order came... See more

Rated 5 out of 5 stars

This is a company that is willing to go above and beyond for the customer. Not just to be noticed as great product ,but also to display very caring people. Thank you for the care that you have shown... See more

Rated 5 out of 5 stars

Awesome product.....love the non skid puppy pads& decreased laundry....my dogs even love them as a bedcover❣️❣️Well worth the time saved & reduced laundry ‼️‼️

Rated 5 out of 5 stars

This puppy pad is sturdier than the paper pad. It stays put while the paper pad shuffles around. This puppy pad is absorbent, washable and reusable. The paper pad isn’t any of that.

Rated 5 out of 5 stars

I have ordered and used puppy pads for years. They come in cute patterns and colors. I have three dogs and my little ones can't wait long to potty. I think they have smaller bladders. They went to the... See more

Rated 5 out of 5 stars

Puppy pads work! My only regret is that I didn’t get more. I was skeptical. The hold a lot. I hold a lot. Easy to clean. And they don’t slip if you’re thinking about getting them. I seriously dou... See more

Rated 5 out of 5 stars

I have older dogs and they are indoors. I recently rescued a blind and partial deaf dog who would pee on floor. Since I purchased the puppy pad, he always uses the pad! They do work!!

Rated 5 out of 5 stars

The company was unknown to me, so I was somewhat hesitant to order. My exchanges with the company were prompt and satisfactorily handled.

Rated 5 out of 5 stars

as soon as I had questions, they responded to me within 24 hours and gave me several recommendations of how to check to see if there was urine on the pads

Rated 5 out of 5 stars

These pads seem to really work for my male Biewer Terrier. I was steady cleaning up his puddles. He has done so much better with these pads. Only 1 or 2 puddles a day

Rated 5 out of 5 stars

All three of my dogs used it right away. The pee pads are very easy to wash and care for. I found I did a bit more washing but it saves alot on the environment and landfill. This is a trusted product... See more

Rated 5 out of 5 stars

Quick delivery, attractive pads , dogs use them and more cost effective than the disposal training pads.

Rated 5 out of 5 stars

We love the pee pads we have two mini yorkie girls and they would still occasionally pee or poo beside their disposable pads but since we have gotten these they are doing soo good, I am glad I ordered... See more

Rated 5 out of 5 stars

I've been using PuppyPads for a little while now. The beds are thick, absorbent, and actually stay in place. No leaks and no odors. If you're tired of disposable pads, these are a solid upgrade.

Rated 5 out of 5 stars

My Havanese puppy Jasmine, 6 mos. old, has been trained to use the indoor pee pad system. After going through paper disposable pads (expensive) Jasmine began to shred them. In addition, Jasmine would... See more

Rated 5 out of 5 stars

I had a great experience with puppypad. The pads are thicker and more absorbent compared to others I have tried before. they also control the smell really well. Overall they worked exactly the way I h... See more

Rated 5 out of 5 stars

I have tried multiple types of pads for my 7 year old puppy with out any luck. On the first day, she started using the puppy pad as if she'd been trained instantly! No more accidents directly on the f... See more

Rated 5 out of 5 stars

They arrived a lot sooner than expected and were the perfect size. My Chloe went right to them and used them while I was at work. They're easy to wash and dry on low and keep their shape and size. Tha... See more

Rated 5 out of 5 stars

I like the puppy pads very much. They dont leak through and are non slip. I bought the brown color. Washing them today for the first time. We'll see how they hold up. So far, very good product and my... See more

Rated 5 out of 5 stars

OK, this is complicated! My dog has never once used your pads because for some reason when she smells them, it doesn’t make her want to go. But I like the pads anyway because I keep them in her cage i... See more

Rated 5 out of 5 stars

Description accurate, elderly dog & puppy both using the pads, as soon as they were put down, very pleased with the purchase 😊

Rated 5 out of 5 stars

You can tell this is a smaller business that is US based and has USA based in customer service. Although I have not been successful following their support, the suport was quick and caring. 12/6/202... See more

Rated 5 out of 5 stars

The pads are great my dog is 3 years old and sometimes pees in the house when I am at work since I got these pads no more mess to clean up

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Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

PuppyPad Is A Reusable Potty Training Pad just for your Puppy! Multi-purpose including a three-layer design feature. Great for the environment, durable, high absorbency, leak-proof, and cost-effective compared to disposable pads!


Contact info

4.2

Great

TrustScore 4 out of 5

491 reviews

5-star
4-star
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1-star

Replied to 12% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

Our rescue pup will not use regular pee…

Our rescue pup will not use regular pee pads. Ordered puppy pads hoping it would work, no luck. Reached out to TeamPuppyPads for suggestions. They responded quickly with some suggestions. Will try and hopefully success!

December 8, 2025
Unprompted review
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Rated 5 out of 5 stars

I have 2 shih tzus and they hate the…


I have 2 shih tzus and they hate the cold - started peeing inside on carpet. I became so frustrated I searched on line and found your puppy pads, have only had a few mishaps by missing the edge of the pads. I have recommended these to a foster puppy mom and she loves them too. GOOD JOB! Thanks.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Best investment ever!

Best investment ever!! As soon as I received them and put it on the floor my girl Gertie sniffed it and immediately used it and goes to it every time she needs to. Thank you 🙏 it’s an amazing product . I highly recommend Puppypad to anyone and everyone.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Best Purchase Ever!

We purchased 6 pads. Boy, did that save us the costly purchases of the dog pads from local pet stores. The pads work very well. These 2 Bernedoodles can wreck havoc with dog pads. One of them loved to shred the dog pads making a much bigger mess. Best purchas ever!

November 10, 2025
Unprompted review
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Rated 1 out of 5 stars

My dogs walk right past them and only…

My dogs walk right past them and only use them about 50% of the time. They do leak out the sides. Upon ordering I was the 100 th customer and thought I was getting something free but turns out I was charged 50.00 for being so lucky. I emailed them right away and received a response that I could return the extra’s I was charged for. Yes, I pay shipping with a 5% restocking fee? They don’t work as well as stated, their 100th customer is a scam and their returns will cost me more than tossing them. Don’t waste your money.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Love those puppy pads!

My sister saw this item and suggested I try with our new pad trained puppy. We love them. So much easier than the leak thru plastic pee pads. Thanks Karen for suggesting!!!

December 7, 2025
Unprompted review
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Rated 5 out of 5 stars

These pads are great

These pads are great! We love them. More importantly, my puppy loves them. We removed the plastic pads and waited. Within an hour, she was doing her business on the Puppy Pads. Yay!

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

They work! 

At first I was quite sceptical about puppy pad, I didn’t believe it would change my dogs lapsadaisical toileting habits, however, I am happy to report that he actually uses the puppy pad, I mean I have very few episodes of having to clean up outside of the pad which is amazing! I’m gonna get some more!!!

December 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Experience

I am always hesitant to order online especially from a company I am not familiar with. I made a mistake when ordering and ordered the wrong size puppy pads. I could not have had a better experience with the customer service I received. They everything they possibly could to make sure I got what I wanted and was happy with their product. The pads are great quality and my puppy uses them consistently. I will definitely be a repeat customer.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

First of all the advertising is way off…

First of all the advertising is way off base. They say that the pad attracts all dogs to the pad. UNTRUE. My dog will pee anywhere but on the pad. If I move it to where he peed previously he pees elsewhere. I used all the tips they gave me after I complained and still nothing worked. Also, it is not made in the US as stated by Puppy Pad as it shipped from China and upon receipt of the product it states made in China. Second, I requested a refund. They offered $10 (I paid $50). If I want to return I pay postage, and they will inspect it upon receipt and adjust my refund accordingly. So you are at the mercy of them. If you want it back due to the discrepancy in refund you would have to again pay postage. I'm not sure where the "good" reviews are coming from but they are clearly no representative of this product. Total scam!!!

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Puppy pads

These puppy pads are awesome. They contain all the order and are easy to wash. They are a lifesaver. I highly recommend them.

December 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Your commercial on TV is what made me…

Your commercial on TV is what made me think to purchase the puppy pads. We plan to get our puppy from a breeder, we know well. In the meantime, I am collecting all the necessary items and supplies necessary for her arrival. After our puppy arrives in the spring, I can better critique your puppy pads.

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

We love the pee pads we have two mini…

We love the pee pads we have two mini yorkie girls and they would still occasionally pee or poo beside their disposable pads but since we have gotten these they are doing soo good, I am glad I ordered 6 I will most likely be getting more in the near future. Keep up the awesome work you guys are doing I will be telling everyone I know that buys disposable pads to give yall a try. I am forever sold with these.

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

They Don’t Honor Their Cancellation Policy

Update 12/6/2025: Puppypad.co requested more information about my review and to also make sure that it is a review from an actual customer. I’m adding the email correspondence from Puppypad so they can verify that I am a genuine customer and hopefully understand that they did not honor their cancellation policy (please note that email addresses are not allowed in TrustPilot reviews).

Sent by me on November 21, 2025, to
help at teampuppypad
Hi,

I just looked at your website and the price for the pads that I purchased the other night is now down to $119. I paid $149 for the pads. Will you honor the new price?

Thanks for your help.
Lisa S

On Nov 21, 2025, at 1:09 AM, PuppyPad no-reply at parcel panel wrote:

Your order is about to ship 🚀
Hi Lisa,
your order is now ready for shipping and will be picked up by the carrier soon. Thanks for shopping with us.

Sent by help at teampuppypad on November 26, 2025
Hi Lisa,

I do apologize about the late response. I hope you've been well!

Just to clarify the pricing with you. This was part of our Black Friday sale, and prices should be back to normal now. I do apologize if the order you placed was at an inopportune time.

Don't worry, we do have Sales and sometimes even limited time designs available during holidays, so feel free to check our website when you're able!

If you have other questions or concerns, do let us know, we're more than happy to help.
Danielle
PuppyPad 🐶

Sent by me to help at teampuppypad on 11/26/2025
Hi Danielle,

I’ll be returning my entire puppy pad order and the add-on as soon as they arrive. I don’t like pricing games. I also don’t like that it took you 6 days to reply to my price inquiry message on November 20, 2025. I had the opportunity to purchase them at the Black Friday sale, but, again, I didn’t hear back from you.

As soon as the orders arrive, I’ll be in contact with you to begin the return.

Lisa S

They offer a cancellation before an order ships by contacting them via email. I placed an order. The price dropped $30 before my order was shipped. I sent an email right away asking to either honor the price drop, or cancel my order. I didn’t get a response for six days. In their response, I was told that my purchase “was placed at an inoppertune time.” ARE YOU KIDDING ME?? I replied immediately and told them that I would be returning my order as soon as I received it. I don’t like companies playing fast and loose with my money. I didn’t get a response from them so I disputed the charges when the package arrived. After I disputed the charges, I got an email with instructions on how to return the order. Since I wasn’t able to cancel my order according to their cancellation policy, I had to pay for return shipping.
Their customer service leaves a lot to be desired. The fact that they didn’t honor their policy of being able to cancel the order before the order shipped is reason enough for me to give them a one star rating. If I could rate them zero or lower I would.

Please note that this is listed as an unprompted review. I received an email from Puppypad requesting that I write a review on TrustPilot after I had written my initial review.

November 19, 2025
Unprompted review

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