Quality Quest Bikes Reviews 42

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their high quality and ease of installation. Consumers are also pleased with the delivery service, noting that orders are often delivered on time or even earlier than expected. The general consensus is that the company offers great value and a satisfying purchase experience. People express high satisfaction with the staff, particularly mentioning their helpfulness and responsiveness. Reviewers appreciate the prompt and informative communication they receive, with many specifically naming a representative who provided exceptional support. Consumers feel that the company goes above and beyond to address their questions and concerns, making them feel valued and supported throughout the entire process.

Based on these reviews

Rated 5 out of 5 stars
Verified

I was having trouble making my Meetone purchase online Matt was very helpful in getting that done. Later I saw a charge I wasn't expecting so I contacted Matt again and he was more than willing to mak... See more

Rated 5 out of 5 stars
Redirected

Matt was great help making my purchase as I was having trouble with it online. There was a fee I wasn't expecting that was charged that he made right too. Great place to work with. Thanks for all your... See more

Rated 5 out of 5 stars
Verified

Package was surprisingly delivered earlier than anticipated. Very Knowledgeable people on the phone that I chatted with . Ease of assembly was Great Quality of Craftsmanship was Great The only con... See more

Company replied

Rated 5 out of 5 stars
Verified

I needed a new motor for my e-bike and was having trouble getting it myself. So I called Quality Question Bikes and spoke to Matt before closing, the next day he had already sent me an email with a qu... See more

Company replied

Rated 5 out of 5 stars

Overall Great Experience. Matt with Quality Quest Bikes was exceptional in keeping me informed about my order. The bike arrived as promised, in perfect working order and not one scratch. I highly r... See more

Company replied

Rated 5 out of 5 stars

After doing extensive research on trykes and their companies, I chose the Meetone Pro, and Quality Quest Bikes. I was impressed with the quality of the bike and with Matt, owner who spoke on phone wit... See more

Company replied

Rated 5 out of 5 stars

I purchased a trike from this company in April. Due to custom manufacturing and shipping, it only arrived a few days ago. I’ve not had a chance to put it together and test it, but it looks solid enoug... See more

Rated 5 out of 5 stars
Verified

Easy to work with. I received the bike a week early. The only downside was that they use FedEx. FedEx didn’t call before they delivered it and I was supposed to sign for delivery but they didn’t ev... See more

Rated 5 out of 5 stars
Verified

This company is very responsive to inquiries. One of my orders did not arrive but the backup was great. They identified the issue and corrected it. The order is in shipping now. I would do business... See more

Rated 5 out of 5 stars
Verified

Very well built & comfortable. Only issue was a bolt that was to tight so I couldn’t adjust the handlebars. Company was very understanding & sent a replacement stem.

Rated 5 out of 5 stars
Verified

The e-trike hitch rack was on back-order when I placed the order. They provided updates promptly and with coutesy when I asked. They shipped the order a day before the stated date. The shipment arrive... See more

Rated 5 out of 5 stars

Quality Quest Bike are the real deal, i ordered an etrike for my wifes birthday and it was delivered on time. Customer service is the best, and the the bike is amazing. They are knowlegable on the bik... See more

Company replied

Rated 5 out of 5 stars
Verified

It has taken some time to provide an accurate review.I can say, with experience, that the Meet One Tour is easy to ride if you had hip or knee replacement. I love how smooth and comfortable it is to r... See more

Company replied

Rated 5 out of 5 stars
Verified

Quality quest bikes service department was very helpful in, trying to resolve the problem with my trike. How ever I'm not pleased with the manufacturer quality control a simple opening and closing of... See more

Rated 5 out of 5 stars
Verified

The product and company are awesome! They will spend as much time as needed with you We had Matt who we drove crazy and he remained calm and Informativeand polite

Rated 5 out of 5 stars
Verified

Quality Quest bikes went above and beyond. I had questions they responded quickly. The Meet One Trike I got is amazing loving the sweet ride.

Company replied

Rated 5 out of 5 stars
Verified

Tremendous followup, always available when called. Always portrayed that they wanted to help me. Thanks again!

Company replied

Rated 5 out of 5 stars
Verified

Matt went above and beyond making me comfortable with my purchase and I am a grumpy old man who is not always easy to deal with. Thanks Matt

Company replied

Rated 5 out of 5 stars
Verified

Answered all my questions in a timely manner, processed and shipped my item on time and made my purchase very easy.

Company replied

Rated 5 out of 5 stars
Verified

They were very helpful and accomodated my wishes. Pleasure to do business with.

Company replied

Rated 5 out of 5 stars

Great experience, competitive prices and customer service was super supportive, they even responded during weekends! I received my bike on time and I am beyond happy with my purchase!

Company replied

Rated 5 out of 5 stars
Verified

Great information before purchase. Very easy to to work with

Rated 5 out of 5 stars
Verified

It is nice to talk to a real person . Matt and Kelly were great help if I had a question they had the right answer .A nice company to work with . Thank you So Much. George Perks

Rated 5 out of 5 stars
Verified

Good and fast sercive interaction with your representative. MATT (rep) was more than knowledgeable and efficient.

Rated 5 out of 5 stars
Verified

could not have bought the trike whithout Matt's help, he is what al merchants schould be.. thanks

Rated 5 out of 5 stars
Verified

I had excellent communication and current status updates from Matt and he provided consideration for delays in pre order which was much appreciated. Delivery to Canada was professionally done with n... See more

Rated 5 out of 5 stars

They ordered the bag across seas for me. I couldn't find it anywhere. They were very helpful. Great experience would definitely refer them to someone else! Thanks again!!

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Company details

  1. #15 of 43 best companies in Bicycle Store
  2. #5 of 12 best companies in Bicycle Wholesale
  3. #10 of 28 best companies in Bike Accessories Store

Written by the company

We are on a quest to deliver the most reliable cargo-friendly and utility e-bikes and e-trikes to support and empower families, outdoor enthusiasts, delivery agents and seniors.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

42 reviews

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4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Redirected

Meetone purchase problems

Matt was great help making my purchase as I was having trouble with it online. There was a fee I wasn't expecting that was charged that he made right too. Great place to work with. Thanks for all your help

November 10, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Easy to work with

Easy to work with. I received the bike a week early. The only downside was that they use FedEx. FedEx didn’t call before they delivered it and I was supposed to sign for delivery but they didn’t even come to the door

October 22, 2025
Rated 1 out of 5 stars
Verified

The item that was sent don't work it…

The item that was sent don't work it never changed my bike the green light stay on never changed.

September 30, 2025
Quality Quest Bikes logo

Reply from Quality Quest Bikes

Dear Pernoral,

We’re sorry to hear about your experience. Our records show that we reached out to you on October 8 with detailed troubleshooting instructions for your battery charger after you spoke with a member of our team. In that message, we also requested your battery specifications and a short video showing the issue so we could escalate the matter to the manufacturer.

Unfortunately, we haven’t received a response or any of the requested information since then, which has prevented us from moving forward with a claim on your behalf. We truly value your feedback but feel this review doesn’t reflect our efforts to assist you.

We’d still appreciate the opportunity to assist you— please reply to our previous emails or contact us directly at support@qualityquestbikes.com.

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Rated 5 out of 5 stars
Verified

This company is very responsive…

This company is very responsive to inquiries. One of my orders did not arrive but the backup was great. They identified the issue and corrected it.
The order is in shipping now.
I would do business with these guys again. For me, how you back the sale is most important, I can buy the same stuff from others retailers but I prefer
Quality Quest Bikes

July 23, 2025
Rated 5 out of 5 stars
Verified

Quality quest bikes service department…

Quality quest bikes service department was very helpful in, trying to resolve the problem with my trike. How ever I'm not pleased with the manufacturer quality control a simple opening and closing of the hinge have revield the problem at the factory and corrected before shipping

July 19, 2025
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Rated 5 out of 5 stars
Verified

I had excellent communication and…

I had excellent communication and current status updates from Matt and he provided consideration for delays in pre order which was much appreciated.
Delivery to Canada was professionally done with no complications.
Thanks Matt.

July 25, 2025

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