Rangemaster Reviews 7,162

A big thank you to Tracy for going above and beyond in progressing our cooker issue. She listened, responded back very promptly, was efficient and informed. A real asset to Rangemaster. She also provi... See more

Found a defect in the enamel in the grill cavity when the cooker was 18 months old (note we have 2yr warranty). Sent photos via Chat. Charly (customer services) examined and pointed out that as the... See more

This review relates to the installation this morning of a Rangemaster cooker by Andy & Jonny. We received a message yesterday from Rangemaster providing a time band for delivery and installati... See more

I took delivery of my order and found one item had been wrongly picked and dispatched. After a short wait I spoke to Alex, who was very helpful and apologetic. She raised return documents and sent the... See more

Excellent customer service today. Called three times (no fault of theirs I had to make other calls) and each time got through to a different member of staff. All professional, efficient and my query w... See more

Had all sorts of problems with John Lewis trying to coordinate gas and electricity disconnection from our old cooker, delivery of the new one, reinstallation and recycling. It's involved hours on the... See more

We experienced an unusual issue with one of our Aga lid hinges cracking and needing replacement. Our Aga is more than 10 years old but despite this they offered to refund half of the cost of replacing... See more

I had an online chat with Joseph White regarding a problem my parents were having. He managed to arrange a call to them very promptly and was able to put my mind at rest that their issue would be dea... See more

Contacted the company about a fault in an extractor fan installed last year where for some reason the serial number wasn't been accepted. The chat line worked well and quickly. Thank you Joseph White.... See more

Koreene, Michelle and Linzi have been completely amazing! They arranged a warranty replacement of an delaminated stainless steel Aga pan, which was kind in itself, but made extremely complicated by... See more

I received my product but noticed an issue with the colour of some of the parts. I contacted customer support through chat and everything was handled quickly and without any hassle. My registration wa... See more

We had a couple of issues (missing / incorrect accessories) with our Estel Deluxe, but we're very happy with it in use. Rangemaster support via chat from various people including Charley was good and... See more

I had the pleasure of having Alex sort out an issue with my delivery from Aga. The delivery company left me no information as to where my package was, other than it had been returned to an unnamed d... See more

The two workers (Shaun and Will) who delivered and fitted our new cooker were exceptionally polite. Shaun was very professional and knew all the rules and regulations with fitting our appliance.... See more

Had issues with my cooker and was getting nowhere with the repairs. The bloke turned up 3 times and did nothing except say i haven't got the right parts. Pacifica.. what an absolutely useless company.... See more

When I emailed the customer care advisor, Charley replied quickly twice. He gave me the age of the appliance, said it was out of warranty and suggested contacting a company which could service and re... See more

The experience was great because my was addressed quickly and the resolved. I needed to know where I could obtain a new griddle plate for my Elise induction cooker.

My email was responded to promptly with a helpful and positive reply. Customer relations (Alex) resolved my issue and has kindly replaced pans that were beginning to fail. I am extremely pleased and g... See more

When we unpacked our lovely new rangemaster we had parts missing and parts for the wrong fuel rangemaster. I contacted customer service and Joseph was amazing. He arranged a collection for the incorre... See more

I’m an electrician and a customer purchased a rangemaster professional pro 90 with induction hob and are getting electrical tripping issues. Looking at the tech specs and also applying diversity the r... See more

Had an issue with alignment of oven doors on my new range. Rang customer support Spoke to a lady called Ann who was brilliant getting my details problem and arranging for an engineer to come out next... See more

My Rangemaster was delivered without the griddle pan that should have been included. I contacted customer services. Charley replied politely within an hour, with clear next steps. I sent 1 further ema... See more

I was disappointed our Rangemaster induction cooker had broken after 14 months especially as we had no proof of purchase. Fortunately, the company took my word about the lack of proof of purchase and... See more

Firstly, the cooker itself is excellent. This replaces our previous Rangemaster which did 15 years of great service. The fitters were also superb - friendly, professional and appropriately skilled.... See more

Such a helpful company. I needed a part for my Rayburn cooker so I got in touch with Rangemaster and spoke to Alex who is the loveliest and most helpful person in the world! She just didn’t give up... See more

I wish to thank Ann Ward, for her exceptional help and kindness over the telephone today 31st Oct. She problem solved for me and got my cooker up and running again. The time she spent and the pati... See more

It's the people that make all the difference for any company. The two guys (Skip and Zen) delivering and installing our Range Cooker were brilliant - friendly, polite, efficient and totally cleaned... See more

Alex in customer service answered my question and sorted out our warranty very quickly and professionally I am very impressed with Rangemaster

Good oven but shame about the customer service. We’ve got the Elise 110 in steel. Unfortunately after we bought ours in 2022, they released the lovely brass one. Our kitchen has brass accents througho... See more

Charley was very helpful in dealing with my issue My tap developed a fault and she organised a replacement under warranty I am a satisfied customer

I bought a beautiful Rangemaster RMCLDK201CM Cream Cordless kettle (to match our range cooker) in January 2024 from Amazon. It has been brilliant... until today, when just under normal... See more

Thank goodness I had taken out extra insurance cover with curry's for my Rangemaster 60 classic electric cooker. This is no longer a product that is built to last. Mine is only 3 years old . Had 2 fau... See more

I emailed 3 times, as I was informed the LiveChat was not available for 4 days, but received no response. On a new week, LiveChat was available and I spoke with Joseph White who was very helpful and f... See more

I requested some colour samples to allow us to select a match of the new Rangemaster Classic oven to the new kitchen. Charley kindly sent these through to us even though I'm not sure this is normal pr... See more

Obviously not great that a ring on my induction hob (Falcon Deluxe 1092) failed after 18 months BUT the warranty repair customer services agent Anne was very helpful and explained everything clearly a... See more

After a little problem with part of our repair Koreeene went above and beyond to get everything resolved. We received very pleasant emails from Koreenewho was very helpful and patient I love my Rang... See more

I contacted Rangemaster as I was struggling to find information on a duel gas cooker. I was connected in the chat option with Joseph White, and explained my difficulties. Joseph sent me a direct... See more

Great customer service. I got through to online chat within one minute. Uploaded photo of faulty part on oven. New part authorised and dispatched. Couldn't be happier with their service :)

excellent advice , re best replacement hood, especially about installation instruction manual, which I think should be on your website. John was very patient.

I have had a Falcon Continental 1092 for 10 years now, and have had quite a few issues with it. In that time, the induction hob has had to be replaced twice - once within warranty, once outwith. T... See more

Straight forward and prompt attention by Alex (and colleagues) to determine a manufacturer's defect in a kettle. Before receiving a replacement kettle, a new saucepan arrived (by mistake) which... See more

This top rating is specifically given for Sharon for her superb customer service, and the fantastic technical support provided by Rangemaster’s Simon and Paul. We had been facing a removal/installat... See more

I had an issue with my Rangemaster Induction Cooker. Discussed on chat via the Rangemaster web page. Joseph White was very helpful. Ordered spare parts for me there and then.

Rangemaster and their delivery team provided a fantastic customer experience, having had a minor issue with our oven. They quickly worked to resolve it and their delivery team Smith of Denny were fant... See more

Very quick to respond to my email charley was extremly helpful even sending me the link to what i needed to buy Super fast service very happy would highly recomend.x

Contacted Rangemaster with a query regarding an lpg conversion kit and a missing griddle. Superb customer service received from Joseph White, 1st class.

Charley was excellent and reassured me that my issue was being looked into and he would be in touch as soon as he got an answer

Charley handled the replacement of my damaged item simply.

Quickly helped me locate a manual for an older model. Thanks Joseph!