RentalCover.com Reviews 19,221

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's claim process, describing it as easy, seamless, and straightforward. Consumers appreciate the speed with which claims are processed, with many reporting reimbursement within 24-72 hours. The service is often described as effective, speedy, and worry-free, giving people peace of mind when renting a car. Consumers highlight the positive experiences with the company's service, emphasizing its helpfulness, honesty, and reliability. The payment process is also well-received, with reviewers noting the promptness of transactions and the flexibility of documentation requirements. Many reviewers express their intent to use the company again in the future, recommending it to others for its excellent service and comprehensive coverage.

Based on these reviews

Rated 5 out of 5 stars

After travelling around NZ for two weeks we got two chips in the windscreen. Upon returning our vehicle we had to pay an unexpected $2k to rental company as they said our insurance was with a third pa... See more

Rated 5 out of 5 stars

I rented a car for about 9 days for a road trip vacation. I purchased insurance coverage from Rental Cover at a much much lower cost than from the car rental place. On the trip, an 18 wheeler kicked a... See more

Rated 5 out of 5 stars

While travelling around the south of New Zealand a stone cracked the windscreen and had to pay $1099. The car booking was through booking.com and originally contacted them who refer me to rental cover... See more

Rated 5 out of 5 stars

Rented a car in NQ and had a stone chip which required a replacement windscreen. The Team at Rental Cover were very helpful and with the necessary information and paperwork processed my claim without... See more

Rated 5 out of 5 stars

Outstanding support and response in completing my claim! Claim was filed on a Tuesday afternoon Rentalcover.com and completed with a response back on Friday morning. Definately worth the price for c... See more

Rated 5 out of 5 stars

I have had an accident in Portugal with the rental car. It worked perfectly. I needed to pay the rental off course, but I have already been paid back by Rentalcover before the credit card needed to be... See more

Rated 5 out of 5 stars

I hired a car on a recent holiday and insured out of pocket expenses with RentalCover, I’m really glad I did. The windscreen cracked while I had the car and the repair invoice was $1,118, I made a cla... See more

Rated 5 out of 5 stars

I recently had to file a claim and I couldn’t be more impressed with how smoothly everything was handled. They walked me through each step, kept me updated, and resolved my claim far more quickly tha... See more

Rated 5 out of 5 stars

From the start everything was easy and straightforward. I had an incident that damaged the car, so I just had to follow the clear instructions and they proceeded with the reimbursement in less than 72... See more

Rated 5 out of 5 stars

I purchased this cover while hiring a car in Scotland. The rental company charged us for a nail in the tyre. I lodged a claim, along with supporting documentation and photos, and the money was in my... See more

Rated 2 out of 5 stars

It was easy and afforable to buy an insurance for my car rental in Germany. There were 2 (two) tiny scratches on the car when I delivered it. Probably some parking lot incident due to car doors hittin... See more

Company replied

Rated 5 out of 5 stars

Great Experience: Booked a car rental through Expedia, Rome pick-up November 12th and Florence drop-off November 14th, easy to buy this coverage at checkout at a nice price. Had a little scratch-up in... See more

Rated 5 out of 5 stars

RentalCover was the insurer recommended by Trip.com app which made it easier to be integrated with my car rental plan. Insurance price was reasonable considering I picked up the car in Munich and drop... See more

Rated 5 out of 5 stars

Had a minor incident involving cosmetic damage to my vehicle. Had to pay $200 to rental agency upon drop off due to damage. Filed a claim and received my reimbursement within 72 hours. Dine the wa... See more

Rated 5 out of 5 stars

Fantastic service! The collection was great, car was immaculate! I was unfortunate to get a flat tyre as I was making my way back to the airport. The rental company came and pick up my friends in anot... See more

Rated 5 out of 5 stars

As soon as your claim is forward they're very fast in getting you sorted within 6 hrs, Total Protection by RentalCover is a real game changer while renting a car!

Rated 5 out of 5 stars

Purchased through Booking.com for rental insurance in Scotland. Had to replace a tire that blew. Reimbursement was within 72 hours of filing the paperwork. I had trouble getting the claim form to load... See more

Rated 5 out of 5 stars

I had a small incident with the rental car which i had an insurance from rentalcover. Although the rentalcover has no direct contact line, It was simply to follow the filling their form and applied... See more

Rated 5 out of 5 stars

All worked great. It took some time, but not because of RentalCover (we had to wait for the repair invoice from Europcar) but once arrived, it took few days till payment

Rated 4 out of 5 stars

The process to recovering my claim moved quickly from the time that I filed it... I received about 4/5 of the money that I had to pay to the rental car company... I will be using them again for future... See more

Rated 5 out of 5 stars

I had to make a claim on a rental car I had used. The form I needed to complete was easy to fill out and even included illustrations for the needed documents. Once I sent in my claim, it was just a... See more

Rated 5 out of 5 stars

I have been using Rentalcover.com for all my hire car experiences, here and overseas, and made 2 claims in that time. Every time, I have saved money on the insurance, but also the claims were settled... See more

Rated 3 out of 5 stars

Payment link sent via email didn't work and feedback on the issue was only responded after I finally able to login to the website claim page to enter details for payment. App also keep loading but not... See more

Company replied

Rated 5 out of 5 stars

Following a nightmare with a car hire company these guys were quick efficie t and released funds to reimburse within 48 hours. Will certainly use again if needing a hire vehicle.

Rated 5 out of 5 stars

I had a bad experience with the rent company about a problem with the car. But Rent Cover was very effective in its proposal. The process to claim was very easy and the answer was very fast. Less than... See more

Rated 5 out of 5 stars

Very helpful. Very honest and correct and reliable. Very fast in responding. Smooth upploading of the required documents and clear instructions about the documents . I would for sure use them again... See more

Rated 5 out of 5 stars

I had very smooth claim process. Once all my documents were properly approved, no questions asked and claim approved and money credited. Thanks a lot Rentalcover.com

Rated 5 out of 5 stars

Very effective and speedy service. 100%Worry free when you rent a car.Strongly recommended to everyone and everytime you rent a car around the world. Easy and very flexible documentation requirements.... See more

Rated 5 out of 5 stars

I love this service - they saw a gap n the market and took it - so great to say no thanks at the rental car checkout when they try to sell you some over priced policy to cover the basics - thanks

Rated 4 out of 5 stars

The website wasn't working for a few days when I was right in the middle of sorting out the claim but at the end everything worked well and I will use their services again.

Rated 5 out of 5 stars

it should be glad to have the claim process status viewing and RentalCover email reply for all the enquiry . Prompt action is highly appreciated

Rated 5 out of 5 stars

Best insurance policy If you can submit all the documents that needed. They work really fast. I had make claim and submitted all the documents. I got my payment back before 24 hours Thanks

Rated 5 out of 5 stars

It took a while and it was hard to communicate with a real person but at the end of the day they covered the damage claim. So I would say that I am quite satisfied with the service.

Rated 5 out of 5 stars

I won’t use anyone else! I’ve never had a claim for 30 years of renting cars and I’ve had 2 claims in the last 3 months. This company took care of both and it was easy. The rental car companies cha... See more

Rated 5 out of 5 stars

No nonsense affordable insurance coverage. After my rental period I had to make a small claim and even though the application was very detailed, the process was easy and painless. Recommend!

Rated 5 out of 5 stars

We were satisfied with the entire process from start to finish. We're confident we made the right decision to purchase insurance separately from our rental car.

Rated 5 out of 5 stars

I did not expect rental cover will act so fast, the team handled my case are amazing keep up the good work.

Rated 5 out of 5 stars

Clear instructions with examples. Got back the money I paid in three days after I submitted my application for the insurance.

Rated 5 out of 5 stars

I did the claim a few days after the end of my rental car contract and it was super easy and they paid really quick. I would recommend this coverage.

Rated 5 out of 5 stars

Love this company, have used them for rentals across the continents and on many occasions. So easy to book on line

Rated 5 out of 5 stars

Extremely easy process to enter a wclaim, to have it assessed and approved . Then the amount was credited in a matter of hours. Great service !

Rated 5 out of 5 stars

This was such a fast process once I had filled in the forms and sent the screenshots of the paperwork and photos of damage on the car. Thank you.

Rated 5 out of 5 stars

The best rates..easy access website and when Ive called they have always given tge best service. Ive used them for years.

Rated 5 out of 5 stars

Took a full insurance when booking the rent-a-car via booking.com. It turned out that RentalCover was the insuring company. At a time I had no clue who they are, but now I know. I had a small accident... See more

Rated 5 out of 5 stars

After renting a car, ClickRent (Tenerife) charged me for insurance damage that I did not cause and deducted €480 from my credit card without further discussion – no small amount. There was nothing... See more

Rated 5 out of 5 stars

We booked a vehicle online through a 3rd party and used Rental Cover.com as our insurer. We informed the rental company upon returning the vehicle of a very small scratch on driver's door and front... See more

Rated 4 out of 5 stars

This was my first time making a claim. Fortunately, I had all the necessary documents and photos, so the process was smooth. The claim was processed in three days, and I received the payment link imme... See more

Rated 5 out of 5 stars

I had an accident in the USA and the insurance company worked perfectly. It was easy to request the reimbursement by uploading the right documents.

We perform checks on reviews


Company details

  1. Insurance Agency
  2. Auto Insurance Agency

Written by the company

RentalCover.com provides complete protection for your rental vehicle, at a fraction of the cost charged by rental car companies. We offer much better car hire coverage with zero excess. Be fully covered with no exclusions unlike other waivers offered where a customer would usually need to pay significantly more to cover windscreen, keys, underbody, tires etc. Our claims are processed in 1-3 days plus we have a 100% free cancellation guarantee up until 24h before pick-up.

Don’t let rental car damage cost you thousands!

Written by the company

Get full bumper-to-bumper protection with $0 deductible for any rental car or car share or motorhome worldwide for $134 less† than Collision Damage Waiver at the rental desk.
RentalCover.com provides complete protection against theft and costly damage to your rental vehicle, at a significant savings to the rates charged by rental car companies. Get the peace of mind that comes from knowing that a small scrape won’t turn into thousands of dollars of repair costs and fees. We provide even more complete protection than the loss or collision damage waiver offered by leading rental car companies, at a fraction of the price.
Compatible with ANY rental car company WORLDWIDE!

50% cheaper than the insurance offered at the rental desk

If you find a cheaper policy just email us the quote and we will beat it.

If you find a cheaper policy just email us the quote and we will beat it.
We also have an unconditional return policy, you can modify, extend/reduce and cancel any policy before the trip commencement date and receive a full refund.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Multiple car rentals in South Africa

We had a number of separate car rental bookings from different companies in South Africa, over a 6 week period. The normal cost for excess insurance added at least AUD $1000 for that period of time.

So I turned to Rental Cover, who were not only more than half the price, they also covered way more issues that rental car companies e.g free extra driver, punctures, windscreens etc.

In more than 10 years travelling to South Africa never had damage of issues. This last time though, I backed into a tree at a cost of over ZAR8000 or about AUD$750. Fairly extensive claim form to complete but understand that prevents possible fraud. Claim approved 2 days after submitting and $$$$ in the bank same day as approval received. Very impressed !!!!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

easiest claim i have done

easiest claim i have done. Very easy to work with. took about 3 days from submitting claim and getting reimbursed.
Rental car had a bumper and tail light damaged by another driver in Tasmania.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and efficient claim process

I was initially worried when my rental company told me that my insurance was from a third party company.
However, my claim for a dented car door was processed very quickly within 2 days. The whole claim process was very easy and efficient.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great insurance coverage for rental vehicles

After having a terrible experience with a rental car company, I was concerned that my rental insurance with RentalCover might not cover the purported damage to the rental vehicle. I was wrong. RentalCover made it very easy to file my claim and approved it very quickly. I have used RentalCover many times in the past but this was the first time I ever needed to make a claim. I will ALWAYS use them in the future. Their prices are far better than those offered by the rental companies - especially in Europe - and the coverage is excellent, if you follow their guidance.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

By far the worst experience with…

By far the worst experience with Rentalcover in lesbian Portugal , where 1 star is actually too much.
Dear people. If you end up at this company please try to get another Our rental car was vandalized and we were charged $830 in repairs broken window , We’ve spent 2 weeks trying every possible way to reach Rentalcover for the updated documentation agent needs, and they have not responded once. No customer service, no support, no resolution. Extremely disappointing—avoid this company at all costs.

November 19, 2025
Unprompted review
RentalCover.com logo

Reply from RentalCover.com

Hi Shi Miao​,​

Thank you for sharing your feedback with us.

We want to ensure that we are providing great service to all of our customers. We appreciate your feedback. It will help us to continue to make things better for our customers.

We have forwarded your feedback to the relevant team who may reach out with further information.

Once again, we appreciate your feedback. 

The RentalCover Team

Rated 5 out of 5 stars

Always convenient and considerably less…

Always convenient and considerably less expensive than car rental companies which offer coverage at their counter. I have fortunately only experienced one damage claim, a glass windshield issue, and it was handled promptly and with no more involvement on my part.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Using RentalCover was wonderful

Using RentalCover was wonderful! I had 2 small scratches on the van I rented, and with VAT taxes the damage was over $700. The claims process was all online. hassle-free and simple. RentalCover paid it all except $44.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

The ease of processing my claim and the…

The ease of processing my claim and the speed at which it was handled after I submitted it was amazing! Having the money deposited directly to my Venmo account was a quick and efficient way of getting paid. I will use them again and recommend other to use them!
A great Company to work with!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Rental Car Insurance Experience

I recently had to make a claim through my rental car insurance, and I couldn’t be happier with how smoothly everything went. From the moment I reported the issue, the process was clear, fast, and completely stress-free. The team handled my claim promptly, kept me updated at every stage, and made sure I knew exactly what to expect.

What impressed me most was how straightforward the entire experience was—no unnecessary paperwork, no delays, and absolutely no hassle. Every person I spoke with was professional, friendly, and genuinely helpful. They resolved my claim quickly and fairly, which gave me a lot of confidence in their service.

It’s rare to find an insurance provider that makes a potentially stressful situation this easy. I’m truly grateful for their efficiency and support, and I won’t hesitate to use them again in the future.

Highly recommended for anyone looking for reliable, hassle-free rental car insurance.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Third party cover and no contact details

Be aware that insurance through this company is third party, so you’ll have to pay excess to hire company and then claim back. You’d be better taking fully comp insurance from hire company.

Our issue was that we couldn’t submit online claim to this company as link wouldn’t work. We tried emailing but go no responses for 3 weeks. Tried different pc, browser, clearing cookies. Kept trying multiple times a day for a week and eventually worked.

Claim went through quickly after this but very frustrating to begin with, and impossible to contact anyone to resolve issue.

Also when exchanged from Euro to pounds by this company - we lost £70

November 15, 2025
Unprompted review
RentalCover.com logo

Reply from RentalCover.com

Hi Sarah​,​

Thank you for sharing your feedback with us.

We want to ensure that we are providing great service to all of our customers. We appreciate your feedback. It will help us to continue to make things better for our customers.

We have forwarded your feedback to the relevant team who may reach out with further information.

Once again, we appreciate your feedback.

The RentalCover Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look