Rocket Mortgage Reviews 38,957

Unbeknownst to me, Rocket Mortgage owns the whole process which, in some cases can be a bad thing, but not in this case. Everyone involved was very knowledgeable and motivated to answer our questions... See more

We loved our experience with Rocket Mortgage. First person we spoke with was James Rice he was so friendly and polite. He understood our needs along with desire's. He showed true care and compassion f... See more

Found an investment home I really wanted to buy but it wasn’t a traditional purchase. I was worried it may be a difficult process but the rocket team made it easy with a monthly payment that will give... See more

Rocket Mortgage was here for us day 1. They walked us through the process and submitting documents was easy. When closing day came, everything was face-to-face online and professionally handled. We th... See more

The employees we worked with for these months were knowledgeable & pleasant. However, the paperwork involved, asking for the same thing more than once or twice started to wear on us. Almost to the p... See more

Best mortgage service I have ever used. Only suggestion, and would have rated 5 star, if they would have sent pay-off checks to creditors directly rather than sending to me and having me do it.

In the past I have always had great experince with Rocket Mortgage. Recently I used them for a second mortgage. The whole process was long, requiring more and more documents. Talking to several d... See more

Home equity loan process super simple After spending over two months trying to get a home equity loan through the bank where we have our mortgage, we turned to Rocket Mortgage. Our loan officer was... See more

PLEASE KNOW , THAT GEOFF SCHMIDT WAS OVER THE TOP AS HE GUIDED ME THROUGH THIS LOAN.I AM A SPECIAL CASE ,LIMITED INCOME AND HE TAILORED A LOAN THAT WAS WORKABLE. YOU HAVE DEVELOPED A WONDERFUL PR... See more

In the past, taking on a refi was daunting at best and a nightmare at the worst. But Kyle worked with me to setup the application that guaranteed success. Unfortunately at closing, there was a techn... See more

The whole refinance process was pretty simple. Micheal did a tremendous job. He always answered my questions in a timely matter and was very knowledgeable. I would have given a 5; however, the website... See more

I was very pleased with the outcome of the results that this company has given me. From the beginning to the present customers service was great and experience in assisting me with my service. When... See more

Our loan process was smooth. However, we felt like it took weeks and was redundant since we have been homeowners for so many years, never missing a payment and paying more than required. Our cr... See more

From start to finish everything was handled quickly and professionally. The Rocket Mortgage way is streamlined and thorough, while remaining personal and client centered. Extremely pleased with the pr... See more

Officers were very responsive. Unpleasant experience with appraisal and pay off process. The appraiser listed an incorrect square footage on the house. To remedy, we would have to pay for another... See more

Rocket Mortgage presented real advice on my objectives. They then carried through with expert advice and attention to detail to handle my Re-Fi. Great Service and Great Team!

Moe B. Walked us through step by step. Made the experience a breeze. Explained each step in detail till we understood the details. Very personable and patient.

Rocket Mortgage made it easy to refinance at a lower rate. Would have been 5 stars. I was surprised by them adding a credit card payoff with the loan that wasn't disclosed up front.

The ability of your financial specialist to make the process easy. The knowledge of the specialist and how they made it where I could understand how it all works and bringing me to a place of peace ab... See more

I had A LOT going on and when things seemed hopeless, everyone at Rocket Mortgage with whom I interacted went above and beyond to assist me given some "not so normal" circumstances I was dealing with.... See more

There were some glitches, however the people I worked with immediately rectified any issue. No rude people. Never felt rushed. Thank you for a great experience

Lack communication at some points. We also received $17k from the sellers at closing and only part of it was listed on the closing disclosure. If I didn’t ask about it and gave the disclosure updated... See more

All aspects of the process were guided and easy to follow. Rocket set me up with a realtor, financial person, closing person... everyone was helpful and kept me informed of where I was in the process.... See more

The agent that was exceptional was Jay. He followed up and followed thru. Even after my account had been handed off to another department he was available when I needed help.

Everyone we worked with was very knowledgeable, patient and explained things to us so we could understand them. Very helpful with questions and pleasant to us whenever we called.

Aloha Rocket Mortgage Team: Great work on making my HELOC work in a timely fashion. Your Loan Agent Jessica Cota was very helpful, friendly, and very professional. I would recommend anybody to work... See more

From the initial intake to the final closing everything went quickly and very smooth. I could not be more pleased with how easy you made the loan process. This is not my first home loan and other co... See more

The process is easy to follow with the app or website. I would prefer to have a phone call if a task has stalled. My closing took longer than expected due and could have happened sooner had I known of... See more

This is my second time to do business with rocket mortgage company.As a customer I would say it’s a great pleasure to have a lender like a rocket mortgage,people like Elizabeth Sydnor she is wonderful... See more

The overall experience was great because of the streamlined processes given the majority of everything was done online. Not only that but it was more timely and less of a headache than traditional met... See more

Mark Narcisse, Kellie Barkhorn, and Maurita Somerville were the rocket team staff to help me. I'm very pleased with the job each one did. Special thanks to Mark, he went out of his way too make... See more

From start to finish this process was absolutely stress free and so quick! Our first point of contact, via phone, was Perry, and he was so awesome. Explained everything and got it started. We actua... See more

Great team organizing the refinance of my home. The website was excellent showing tasks and what was needed. Made the process very efficient and smooth.

Returning customer. Experience was very good. The closing assistance money and rate help for the first year of the mortgage separated Rocket from the herd.

The whole process with the exception of closing happened online and was virtually hassle free. The web site had some glitches, but the work arounds were easy.

My experience with your company was pleasant,professional,informative,knowledgeable and courteous. I would strongly recommend your company to anyone who is interested in refinancing.My person of the y... See more

The loan officer answered all my questions and guided me through some of the areas that I was very unsure of. I received the checks and paid the credit cards and loan to best egg in a very efficient m... See more

Rocket Mtg. made the refi very easy. Everything was explained. The website was self-explanatory and super easy to navigate. Rocket Mtg. was top notch and would easily recommend them.

They were there to explain everything things in detail, whatever i didn't understand it was explain to me in details. If I had questions it was answered. When I had any doubts, they reached out and ga... See more

The team was super responsive, and I found the online system very easy to use. The rates are great and the Rocket associates were tremendously focused on customer services.

Very easy process. Communication from my loan officer was respectful and informative. The only reason that I didn't give five stars was because the processing team seemed to have some difficulty get... See more

The Rocket mortgage website was timely and very instructive. The task lists made the entire process extremely manageable.

Trying to complete the on-line was difficult for me. Probably not for most people.

Closing in home. Ability to do all pre closing on computer. Knowledge of closing agent.

Professionals and efficient. Painless and stress free. Would for sure recommend. Thank you

Agent is great, cutomer service great, get all important information and questions answered

Everyone involved with our new loan were professional, kind and very knowledgeable!! The two ladies I worked with directly were Khyla Burns and Joey Ady ….they are an amazing asset to your compan... See more

With the help of the Rocket Mortgage team, the process was seamless. From the beginning of the application, Mr. Hunter Rodden effectively led each stage of the process. His helpful, honest, and deta... See more

Dealing with Rocket Mtge was a pleasant experience. A few glitches that were quickly corrected and everything else went smoothly. Thank you Ms Baetens for handling all the questions that I asked and... See more

The efficiency of the process. The portal was great! You could easily see the progress of your loan and assigned tasks. The various teams were responsive and the closing was prompt and efficient.