ROCK Insurance Group Reviews 19,287

I decided to add a couple of extra days to my holiday. But I had to cancel insurance as they were unable to amend my policy . And take out another even though I’m not travelling until August.Good cus... See more

It was easy enough to navigate doing it online, although there was one thing I wasn’t sure about so I did a live chat and they didn’t know either. I erred on the side of caution but ultimately it cost... See more

Exceptional value for those with pre-existing medical conditions—nearly £500 cheaper than my current insurer while maintaining the same 5-star Defaqto rating. Of course, the true test of any insurer i... See more

Phoned to cancel my travel insurance as it was more than double what I had paid the previous year. The person I spoke to said yes I understand before he had even asked me anything. I was not even as... See more

Started at 8:30 am with Onthebeach live chat about my Holiday insurance. A simple question of , I have booked a holiday to Egypt and taken your Rock European insurance cover. Have I taken the correct... See more

Could be better, to be honest. I had to beg and plead with them to provide me with my insurance documents by email at least twice - I don't why they didn't send them out automatically upon the purc... See more

Took travel insurance, then due to flight delay wanted to make a claim, but unable to do so as trough Website or phone (the phone number provided was not recognised) insurance policy number is not r... See more

Policy expired 4 jan called 8th jan no cannot use old medical info you have go through the whole process. 15% discount offered did not apply to my travel insurance because I was declaring medical... See more

Just upgraded our policy to Worldwide and spoken to the most lovely, helpful man who knew what he was on about . Got our policy changed for a great upgrade price as I’d spoken to a woman 2 days previo... See more

This review is based upon Rock's handling of an insurance claim. On my last holiday our had the misfortune to have our transfer from the airport to hotel delayed by a rock slide on the main road... See more

As a customer, the overall experience to buy the cover was frictionless with intuitive tool tips to make the process seamless. Luckily we didn’t encounter a situation where we had to make a claim, so... See more

My first policy was at a great price but then the price rose by almost double 🤔 sadly I had no choice but to shop around and found it at a considerably lower price its hard to rate on experience unt... See more

Sorting out our medical travel cover was so easy. I was putting off doing this because my experience is it takes too long to do, but the process with Rock was fast, simple and easy. I had no cause to... See more

I have used Rock insurance for a while. Applying for and receiving the policies always seems to work well. I have experienced no concerns and helps give me peace of mind that everything is covered. I... See more

It was time to renew our travel insurance and we decided to stick with Rock Insurance. They went through the medical screening for myself and my wife, and the quote was reasonable so we took it out

Great value for money given my age and pre-existing health conditions. Easy to fill in details too. Would recommend this product to other travellers to Europe.

I have used Rock Insurance before but inadvertently via Jet2Holidays and another airline so I went direct to Rock Insurance website and booked my latest holiday insurance policy and it was so quick an... See more

Travel insurance cover seems fair. I requested a hard copy of the pilicy and received a quick, polite email to say being actioned and when to expect it - received within estimated time, so great

Booking was easy and instructions were clear. I haven’t travelled yet so don’t know how effective the Rock insurance can be but I’m hopeful.

It was an easy process to renew. The only point that surprised me was that the premium had increased (considerably) over last year. Other than that, well done.

Decent price, had to make changes to my insurance, not a problem,got through basically straight away, yeah happy days

Fantastic prices - great cover - gadget insurance too which is essential for my family . 2nd time we’ve had ROCK travel insurance

Let's be clear on this, I am doing a review on the purchase of a product from Rock insurance. Which was easy enough online. Simple as that. Now I have no idea what they are like if you claim and hope... See more

Thank you for providing my insurance it was so easy to get arranged and the price was excellent i could not have wished for more coverage than you have supplied thanks again rob Compton

Very happy the way I was treated they cleared my matter up which was quite complex very happy with the insurance company and I will recommend them

Really quick and easy to get a quote then continue with the purchase of the travel insurance. Great cover for an impressive price.

The gentleman I spoke to on the telephone was very patient with me as I'm not very good trying to do things on my mobile phone

A very easy and quick website clear and precise on what was needed by them to get a quote up together can't fault them

Bought travel insurance for a group of people for a short trip to Czech Republic all the cover I needed at a great price.

At last an insurance company not taking your eyes out with extortionate prices for people's living with illnesses thank you

Abdullah at Mercedes Heathrow gave me the best customer service, went above and beyond. I will be using this branch for all future appointments because of Abdullah.

The online purchase of the policy was straightforward and offered the cover I was looking for. 5* Defaqto was essential for me and the premium was competitive in this category.

Good quick easy service at purchasing insurance, haven’t used them for their customer service yet as trip not started.

Straightforward guidance and information in how to take out their travel insurance. Good value for money!

They are a great and helpful in every way they give you best value for money and best travel insurance company

Very easy to book. Very competitive price. Didn't need to claim so cannot comment on claim process

The friendly and helpful and taking there time to make sure I know what was happening. Plus there offer plenty of choice insure

A decent quote and when we needed to change the policy, it was made easy by the customer service advisor.

Was on with a guy called MALUSI, who was SUPERB. Very patient, explained everything well to me, took his time, went over all again. A could not have asked for a better AGENT to deal with my query. So... See more

It was very easy to sort my insurance there wasn't any problems where I was stuck with where to go

Excellent cover and a good price. Have not used the claims process so cannot comment on that.

This was booked by my dad for our holiday in July very pleased with the price for my family

It was safe secure transaction and I bought policy I think second or third time. Very reasonable price.

Dealt with mid term adjustment quickly and clearly - and was pleasantly surprised by the price!

Very simple to navigate the website and features/standards of cover. A great price, thank you!

Shout out to Londiwe who was an amazing help today. I booked travel insurance through a compare website late at night and lost my email & documents. Londiwe was very patient with me and helped me b... See more

Never had to use the insurance but the price was one of the best out there for the level of cover

First class customer service via telephone call with Dali. Really sound advice, very helpful. Thank you for help and assistance. Terry

I haven’t had to use the insurance yet, but the price is one of the best available for the level of coverage offered.